3.03
Understand
support services
Introduction
Support Services
1.
Create a therapeutic environment to provide
patient care
2.
Develop and implement
 Healthcare administration
 Quality control
 Compliance regulations
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Support Services
3.
Maintain a clean and safe environment
4.
Manage resources
5.
Maintain an aesthetic environment
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Support Services

Create a therapeutic environment to
provide patient care
A healthcare environment is therapeutic when it:


Supports clinical excellence in treatment of the
physical body
Supports psycho-social and spiritual needs of
 patient
 family
 staff
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Support Services

Create a therapeutic environment to
provide patient care
A healthcare environment is therapeutic when it:

Produces measurable positive effects on
 patients’ clinical outcomes
 staff effectiveness
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Agency Operations

Develop and implement measures to:

Provide for healthcare administration

Measure and improve quality

Monitor compliance
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Agency Operations

Provide for Healthcare Administration

Develop plan to achieve agency goals and
objectives

Develop policies and procedures
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Agency Operations

Provide for Healthcare Administration

Coordinate activities between departments,
outside agencies and contractors

Provide new services as needed

Provide a program for employee recognition
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Agency Operations

Measure and Improve Quality
Monitor customer satisfaction
 Provide standardized support to departments
 Determine cost effectiveness of alternative
methods.
 Assure quality management.
Quality

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Measure and Improve Quality
Customer Satisfaction

Healthcare organizations collect satisfaction
data for several purposes:
 Accreditation
 Quality Assurance
 Medical Groups
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Agency Operations

Monitor Compliance

“Obey the rules”
Codes of ethics
 Legal, regulatory, and accreditation standards/codes
 Hazardous materials management
 Safety and building regulations

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Agency Operations

Monitor Compliance

Coordinate Emergency Preparedness Plans
physicians
 departmental managers
 outside agencies


Inspect buildings and grounds
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