1.05
Managing
Team Conflict
1.05 Understand concepts of teamwork
Managing Team Conflict

Conflicts, differences, disagreements
– Natural result of people working together
– Due to:
 Personal factors
 Values
 Social factors
1.05 Understand concepts of teamwork
Managing Team Conflict

Conflicts, differences, disagreements
– Can be constructive
 Exciting
 Refreshing
 Good for job performance
1.05 Understand concepts of teamwork
Managing Team Conflict:
Prevention

Preventive Strategies
– Determine ground rules
– Set goals
– Get team agreement
– Communicate openly
 Everyone has a voice and everyone listens
1.05 Understand concepts of teamwork
Managing Team Conflict
Reaction
 Reactive
strategy
– Acting
 Use the authoritarian approach
 Tell the group what the resolution will be
 Useful in emergency situations or when
emotions are high
1.05 Understand concepts of teamwork
Managing Team Conflict
Reaction
 Reactive
strategy
– Adjusting
 Give and take to reach a middle ground
 Good when a quick temporary solution is
needed
1.05 Understand concepts of teamwork
Managing Team Conflict
Reaction
 Reactive
strategy
– Accommodation
 Sacrificing self concerns to yield to another
person
– Used when one person is wrong or more can
be gained later
– Must separate thoughts from feelings
1.05 Understand concepts of teamwork
Managing Team Conflict
Reaction
 Reactive
strategy
– Avoiding
 Withdrawing, sidestepping or postponing
the issue
– Effective when conflict is a symptom of bigger
issue, has low importance, or a time out will
take care of the conflict
– Explain why you are doing nothing and when
you expect to deal with the process
1.05 Understand concepts of teamwork
Managing Team Conflict
 Set
up an environment so everyone
knows the goal is resolution
 Make
sure all members want to
resolve the conflict
1.05 Understand concepts of teamwork
Managing Team Conflict
 Generate
solution options
 Team
members must agree on which
solution is most appropriate
 Implement
solution option
1.05 Understand concepts of teamwork
Managing Team Conflict
 Evaluate
outcome
 Celebrate or start over!
1.05 Understand concepts of teamwork