1.02
Understand
effective
communication
Journal Prompt #1
How do you communicate?
•
•
•
•
Do you like to talk?
Are you a good listener?
What makes you a good listener?
Why do healthcare professionals have to
have good communication skills?
1.02 Understand effective communication
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Types of Communication:
Verbal and Non-Verbal
Verbal
Communication
NonVerbal
1.02 Understand effective communication
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Types of Communication:
Verbal and Non-Verbal
Verbal
Spoken/Oral
Communication
NonVerbal
1.02 Understand effective communication
4
Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Communication
NonVerbal
1.02 Understand effective communication
5
Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
NonVerbal
1.02 Understand effective communication
6
Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
NonVerbal
1.02 Understand effective communication
7
Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
Gestures
NonVerbal
1.02 Understand effective communication
8
Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
Gestures
Touch
NonVerbal
1.02 Understand effective communication
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Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
Gestures
Touch
Body Language
NonVerbal
1.02 Understand effective communication
10
Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
Gestures
Touch
Body Language
NonVerbal
1.02 Understand effective communication
Facial
expressions
11
Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
Gestures
Touch
Body Language
NonVerbal
1.02 Understand effective communication
Facial
expressions
Eye Contact
12
The
Communication Model
1.02 Understand effective communication
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The
Communication Model
Sender
1.02 Understand effective communication
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The
Communication Model
Sender
Message
1.02 Understand effective communication
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The
Communication Model
Sender
Message
1.02 Understand effective communication
Receiver
16
The
Communication Model
Sender
Message
Receiver
Feedback
1.02 Understand effective communication
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Communication Process
 Engagement
 Understanding
 Education
 Sense of Partnership
1.02 Understand effective communication
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Communication Process
Engagement
 Connection between
the healthcare
professional and the
patient
 Develops partnership
1.02 Understand effective communication
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Communication Process
Engagement:
 Effective Communication
Strategies
 Introduce yourself
 Allow the patient to talk
without interruption
1.02 Understand effective communication
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Communication Process
Understanding
 Healthcare professional
makes the patient feel
accepted
 Healthcare professional
empathizes with the
patient
1.02 Understand effective communication
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Communication Process
Understanding:
 Effective Communication
Strategies
 Allow patient to share
thoughts and feelings
 Share anecdotes to create
a bond
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1.02 Understand effective communication
Communication Process
Education
 To increase the
patient’s knowledge of
their illness
 Minimizes anxiety
1.02 Understand effective communication
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Communication Process
Education:
 Effective Communication
Strategies
 Use language the patient
understands
 Make sure all patient’s
questions are addressed
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1.02 Understand effective communication
Communication Process
Sense of Partnership
 Healthcare professional and
patient work together
regarding their problem
and treatment plan
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1.02 Understand effective communication
Communication Process
Sense of Partnership
 Effective Communication
Strategies
 Avoid critical questioning
 Use active listening
1.02 Understand effective communication
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Communication Process
Active Listening
 Need good listening skills




Show interest
Pay attention
Hear the message
Do not interrupt
1.02 Understand effective communication
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Communication Process
Active Listening
 Reflection
 Restatement
 Clarification
1.02 Understand effective communication
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Communication Process
Active Listening
 Reflection
 Careful thought
 Restatement
 Rewording
 Summarizing
 Clarification
 Explaining
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