BUSINESS COMMUNICATIONS
ACTIVITY
Communications
The transmitting and receiving of information:
Information - The Message
Transmitting - Sending
Receiving - Getting
The Communications Model
ACTIVITY: In business or on the job, a variety of people send a variety of messages to many different people. These communications take place in different locations and can be, and frequently are, blocked many ways. For each section listed below, answer the questions provided.
A. The Sender:
Identify at least 5 different senders of messages
B.
The Message
For each, identify three different messages they may be sending
C. The Receiver:
Identify at least five different groups of people who may receive these messages
D.) Feedback
How might each group of receivers send a message back to the sender
E.) The Environment
Where might these communications take place? Identify at least four locations
F.) Blocks & Distractions
What might stop these messages from being heard or what might block the feedback being given back to the sender?

BUSINESS COMMUNICATIONS
Level I
Assignment
Read Chapter 9, Do Two Critical Thinking Questions on Page 132, & Do Workbook Pages 49/53
Communications
The transmitting and receiving of information:
Information - The Message
Transmitting - Sending
Receiving - Getting
The Communications Model
ACTIVITY
A. The Sender:
The Boss
Customers
Employees
Vendors
The Community etc.
Methods of Sending a Message: Verbal, Written, Body Language, Facial Expression, Electronic
B. The Message
The Boss - Orders, Evaluations, Goals, Tasks, Successes /Failures,
Customers
Employees
Vendors
- Wants/Needs, Ideas, Are They Satisfied?
- Problems, Ideas, Store Image, Policies, Customer Reactions
- Products Available, Prices, Ideas, Market Research Results, etc.
Community
C. The Receiver:
- Wants/Needs, Image of Store
The Boss, Customers, Employees, Vendors, The Community, etc.
How Do We Receive Messages: Verbal, Written, Body Language, Facial, Electronic
D.) Feedback
Sales Work Evaluations
Employee Satisfaction? Profits
Market Research
E.) The Environment
Media
Electronics
Store
Office
Job Site
F.) Blocks & Distractions
Competition
Poor Attitudes
Poor Decision Making
Bias or Assumptions
Poor Grammar/Word Usage/Spelling

Be able to describe how you can use the “Five C’s of Good Communication”
Concise Correct
Complete
Courtesy
Clear
Be able to prepare and present a speech - Terminology
Poise
Volume
Rate
Pitch
Eye Contact
Facial Expressions
Gestures
Articulation
Pronunciation
Familiarity
Introduction
Organization
Need
Satisfaction
Posture
Vocal Pauses
Fluency
Distracting Mannerisms
Conviction
Visualization
Reasoning
Appropriateness
Persuasive

Preparing and Presenting a Speech
A.) Purpose: to attract attention to clarify a problem to entertain to inform to sell an idea!!!
B.) Introductions:
(Or Product)
Refer to subject
Refer to an occasion
Personal greeting
Rhetorical question
Startling Statement
Quotation
Humorous Anecdote
Illustration
Demonstration
Benefits
Combination Approach
Preparing and Presenting a Speech
C.) State Proposition: (goal of your presentation):
“I've been asked to . . .”
“I've got an idea to . . .”
“This is what you want to do!”
“so that is your problem; to
solve it, we need to . .”
D.) Arrangements:
Time lines
Spatial
Cause & effect
Problem / Solution
Feature / Benefit
E.) Supporting Material:
Explanations
Comparisons
Illustrations
Statistics
Testimonials
Visual Aids
Descriptions
Narrative (Story)
Combinations
F.) Conclusion:
To summarize
To appeal for action to present a challenge
Offer an inducement
Combination

OBJECTIVE
Be able to introduce yourself & others in a businesslike manner
Introductions
A.) When:
Promptly
When you are the only one who knows everyone
Introductions
B.) How:
State your 1st and last name & some connecting information about yourself or the person you are introducing
Introductions
C.) Guidelines:
Use first names only w/ permission
Introduce older people and people with higher positions first (Identify the position)
Introductions
C.) Guidelines (cont.):
Always introduce customers first
Use proper titles
Know how to shake hands in a businesslike manner!!!
Shaking Hands in Business
C.) Guidelines:
Firmness Depth
Eye Contact
Dryness
OBJECTIVE
Be able to use the telephone in a businesslike manner
Length
Using the Telephone in a Businesslike Manner
A.) Voice Traits
Alertness
Expressive
Natural
Pleasantness
Distinctiveness
Using the Telephone in a Businesslike Manner
B.) Placing a Call
Plan your call & organize all your necessary information before you place the call
Using the Telephone in a Businesslike Manner
B.) Placing a Call
When the party answers, state your name, your company, & the reason for your call
Using the Telephone in a Businesslike Manner
B.) Answering a Call
Use a pleasant greeting, identify yourself, and your company
Use the caller’s name
Using the Telephone in a Businesslike Manner
B.) Answering a Call
Allow the caller to terminate the call