Chapter 9
Working With Others
Lesson 9.1
Building Relationships
Building Relationships
Discover
The key to getting along with
others
How to build relationships with
other people
continued
Chapter 9 Working With Others
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Building Relationships
Discover
The part self-esteem plays in
relationships
How to deal with conflicts
between people
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Building Relationships
Why It’s Important
Getting along with others will
help you at home, at school,
and on the job.
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Building Relationships
Key Terms
relationships
respect
empathize
self-esteem
conflict
prejudice
Chapter 9 Working With Others
continued
5
Building Relationships
Key Terms
mediator
compromise
conflict resolution
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Building Relationships
Building Relationships
Think about all your
relationships—your connections
or dealings with other people.
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Building Relationships
Building Relationships
The key to getting along with
people is respect, or
consideration for others.
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Building Relationships
Respect Is the Key
Employers take social skills
seriously.
They know that employees who
have social skills have the key to
good relationships in the
workplace.
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Building Relationships
Getting Along With Others
When you get along with
coworkers and others at work,
you will do a better job.
You will also enjoy your work
more.
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Building Relationships
Graphic Organizer
Ways to Build Relationships
Treat people as you
would like to be
treated.
Try to understand the
other person’s side.
Speak carefully.
Be thoughtful and considerate.
Empathize—Try to see things from the
other person’s point of view and
understand his or her situation.
Think of the way others will feel when
they hear what you have to say.
continued
Chapter 9 Working With Others
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Building Relationships
Graphic Organizer
Ways to Build Relationships
Listen when others
talk.
Let other people know you’re interested
in them.
Help others.
Lend a hand if you see someone having
trouble doing something.
Be friendly.
Be pleasant and smile.
Have a sense of
humor.
Chapter 9 Working With Others
Find ways to see the light side of a
situation.
12
Building Relationships
Getting Along With
Yourself
How you feel about yourself—your
self-esteem—affects how you get
along with others.
Self-esteem is your recognition
and regard for yourself and your
abilities.
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Building Relationships
Dealing With Conflict
Even when people do their best to
get along, conflicts can arise.
A conflict is a strong disagreement.
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Building Relationships
Causes of Conflicts
Conflicts have a variety of causes.
Some are based on
misunderstandings.
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Building Relationships
Causes of Conflicts
Other conflicts come about
because people have different
beliefs or opinions, or because of
gossip and teasing, or jealousy.
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Building Relationships
Causes of Conflicts
Prejudice is another cause of
conflict.
Prejudice is a negative attitude
toward a person or group that is
not based on facts or reason.
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Building Relationships
Resolving Conflicts
No matter what its cause, a conflict
is like any other problem.
To deal with a conflict, you need
good problem-solving skills.
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Building Relationships
Resolving Conflicts
If you can’t agree, you may need to
ask someone to act as a mediator.
A mediator is someone who helps
opposing people or groups
compromise, or reach an
agreement.
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Building Relationships
Resolving Conflicts
At work, a step-by-step process
called conflict resolution may be
used to settle disagreements.
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Building Relationships
Graphic Organizer
Steps in Conflict Resolution
1. Define the problem.
Take turns describing the problem from
different points of view.
2. Suggest possible solutions.
Offer solutions to the problem.
3. Evaluate possible solutions.
Discuss the suggested solutions.
4. Come to a compromise.
Brainstorm possible compromises. Then try
to agree to a compromise solution.
5. Get another point of view.
Invite a third person to listen and make
suggestions for a solution.
6. Ask someone else to decide.
Ask a mediator to make the final decision.
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Building Relationships
Preventing Conflicts
When you feel yourself getting
angry, try these ways of cooling off:
Take a deep breath and count to
10.
Go for a walk or do something
else that is physical.
continued
Chapter 9 Working With Others
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Building Relationships
Preventing Conflicts
Laugh it off and walk away.
Take a few minutes to have a
“talk” with yourself.
Remind yourself of the reasons
you don’t want to get angry.
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Building Relationships
Critical Thinking Review
Critical Thinking
Q Can you have good relationships with other
people if you have low self-esteem? Explain.
A If you are not positive and respectful to
yourself, you will have a much more difficult
time being positive and respectful toward
other people.
continued
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Building Relationships
Critical Thinking Review
Critical Thinking
Q How does learning to do something new
help increase your self-esteem?
A When you learn to do something new, you
realize what you are capable of doing, and
the experience gives you confidence in
yourself.
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End of Chapter 9
Working With Others
Lesson 9.1
Building Relationships