Psychological contract
• The perception of the agreement held
by employees that includes:
– a set of ____________, and
– reciprocal _______________.
Psych contract components
• Transactional
– __________________________
– Employer obligations: __________
__________________________
– Employee obligations: __________
_____________________________
Psych contract components
• Relational
– _______________________
• Employer obligations: ________
________________________
• Employee obligations: ________
__________________________________
__________________________________
Remember, psych contracts are
individually held
•
•
•
•
Restaurant -- ______________
New car dealer -- ___________
University -- _______________
Local Company? -- ___________
_________________________
Model for Managing Psychological Contracts
Sharing Information
And
Negotiating Expectations
planned
termination
renegotiation
under duress
resentful
termination
return to the
way things
used to be
Role Clarity
And
Commitment
Stability
Crunch
(choice point)
Pinch
(choice point)
resentment
anxiety
Disruption of Shared
Expectations
ambiguity
uncertainty
planned
renegotiation