CSU, Chico – Administrative Technology Council Meeting Notes
Meeting Date: March 26, 2009
Meeting Location: MLIB 338
ATTENDING TEAM MEMBERS AND GUESTS
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Post, Bill
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Mox, Andrea
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Ringel, Jerry
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Quinto, Ray
Weddington, Phyllis
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Banks, Brooke
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Post, Linda
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Rosenow, Tom
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Hafer, Robyn
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Kissinger, Beth
DISCUSSION ITEMS
1.
Workgroups: It was agreed that we would set up three workgroups:
Desktop Management – Tasked with reviewing desktop management standards, processes and procedures.
Central desktop management is a goal set by CISC for the administrative environment, and the team’s job is
to come up with a roadmap to get there. Members: Jerry (lead), Andrea, Tom, Linda.
Server Management – Tasked with reviewing server management standards, what should be centralized,
what shouldn’t, review charge back structure. Members: Jerry (lead), Ray, Tom, Brooke.
Reporting Standards – Tasked with coming up with reviewing criteria for what should be a centralized
report, what shouldn’t, roadmap for moving forward. Members: Phyllis (lead), Tom, Linda, Deborah.
2
ITSM: Jerry presented an overview of how USRV and ESYS were moving towards ITSM-based practices
for service management. The initial phases of ITSM will include incident management, change management,
and configuration management.
Numara Footprints: Andrea presented an overview of how the Numara Footprints will be implemented as
an ITSM-based incident management system. Discussion of current phase of project: workflow design.
Projects: Tom provided a brief overview of application projects in ENR and SA. Agreed that further review
of these would be pushed to next meeting.
3.
4.
TO DO LIST SUMMARY
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Task
1.
Schedule next meeting
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Review of any progress by workgroups
3.
Review of top projects in ENR/SA
4.
Review of top projects in UA
5.
Prioritize future agenda items (see below)
FUTURE MEETINGS
Date: April 23, 2009
Responsible Party
Jerry
Jerry, Phyllis
Tom
Robyn
All
Time: 3:00 – 4:00
Due Date
Status
done
4/23/09
4/23/09
Place: MLIB 338
FUTURE AGENDA ITEMS
Review ongoing regular meeting time of 4th Thursday of month from 3-4pm
Review of top projects (BA, EAPP, Warehouse, USRV, ESYS)
SQL server hosting/consolidation
Priorities
Vendor issues
General items from intial ATC meeting:
 Business Continuity/Disaster Planning – where does this responsibility reside
 Sharing of initiatives
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PCI – do not rebuild the wheel
Carrying the council’s message to units
Education and Planning opportunities
Security
Clear project definition and how projects meet the needs of the university – create a culture of project
description and documentation
Cross training and back up
Common framework for discussion
Project visibility – common tools for planning and documentation
Definition of project (beginning & end); phases, examples
Create common culture for talking with/among staff
IRES project submittal process, approval process, documentation (one sheets)
Introduction of projects to wider audience
Technology service cost models
Numerous ticketing systems – consolidate on one