COURSE TITLE: KIN 302
Professional Protocol Three semester hours credit
Instructor- Dr. Carol Barnes Cockroft Hall Office No. 8 (601) 925-3303 e-mail
cbarnes@mc.edu
II.
PREREQUISITES: None
III.
COURSE DESCRIPTION: This course is designed to offer practical pointers in the use of proper
etiquette in the business environment. Topics to be covered include the prototype of a good
manager, interpersonal relations in business, written and verbal communication, professional dress,
international travel and dining etiquette.
IV.
RATIONALE: Good manners can enhance the quality of life by increasing employability of
graduates, building employee moral, promoting better interpersonal relations, and improving
efficiency in the work place, all contributing to the generation of greater profits for the company.
This course is offered as an elective in the curriculum for all students who study at Mississippi
College and is appropriate to and consistent with the mission of Mississippi College, a liberal arts
Christian institution. Being liberally educated involves the acquisition of one's culture so as to
integrate culture into daily living practices.
V.
LEARNING OBJECTIVES AND OUTCOMES: At the conclusion of the course the student
will:
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VI.
describe the personal qualities that make life and work more livable;
explain the prototype of a good manager;
outline the techniques for using sensitivity and social savvy in the work place;
discuss proper manners for the female and male executive;
define ethics and differentiate between ethical and unethical practices;
identify important aspects of communication;
gain skills in writing business letters in the proper form;
practice proper business grammar;
write letters of resignation, acceptance, regret, and memorandums in the proper form;
describe appropriate dress for business;
practice appropriate grooming habits;
become aware of proper etiquette in traveling and conducting business abroad;
identify customs of dress, gift giving, and dining manners, and other business and social
customs in Germany, Japan, China, Mexico, and the United States of America;
describe the proper approach in handling sensitive issues in the business world;
demonstrate appropriate techniques in the art of entertaining,
identify proper manners at the dinner table and in restaurants;
distinguish between different types of dinner parties and meal service styles;
plan and write proper invitations and replies; and
demonstrate the use of proper forms of address.
ACADEMIC INTEGRITY: It is expected that a student attending Mississippi College will be
scrupulously honest. Therefore, plagiarism and cheating will be dealt with in accordance with the
policies of the university. Theses policies are stated in the current Undergraduate Bulletin, Policy
2.19.
VII. COURSE TOPICS:
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Proper Manners in the Office
Introduction
Written Communication
Verbal Communication
Telephone Etiquette
Invitations and Replies
Proper Forms of Address
Handling Difficult Situations in the Business World
International Manners
Business Entertaining
Professional Ethics
Professional Dress
Job Search Etiquette
Resume Writing and Interviewing
VIII. INSTRUCTIONAL METHODS: Instructional procedures used in this course include large and
small group work, oral reports, guest speakers, demonstration, laboratory work, and discussions.
VI. ASSIGNMENTS:
1.
Hard Copy of Syllabus and Student Contract. Each student is responsible for
presenting a hard copy of the course syllabus for this course and a signed copy of the Student
Contract to the professor no later than January 18, 2012. Failure to present both articles
will constitute an automatic grade of zero for 5 percent of the grade for this course.
2.
ORAL PRESENTATIONS. Students will be placed in groups and will research international
manners of one following country. The results will be presented orally in class. Each group
will be responsible for meeting and entertaining one international student at Mississippi
College. During these meetings, find out as much information as possible about that country.
This will be your resource person for the research. Additional research will need to be done by
reading books, and finding more information on the internet. Form on Page 9 is due on
January 25th.
3.
LABORATORY. The students will be placed in groups and perform a simulated business
dinner on February 29th at 4:45 p.m. The student should go ahead and plan to be there
that afternoon by taking off of their job, etc. during that time. *Each student will be
responsible for payment of meal which could range between fifteen and twenty dollars.
4.
PORTFOLIO. Each student will be responsible for compiling a portfolio containing examples
of work completed as a result of this course. The Group Portfolio is Due on April 20th.
This will include:
-Properly written:
thank you note
formal invitation and reply (acceptance and regret)
2
letter of resignation
memorandum
letter of application
resume
3 business cards - English one side; German, French, Spanish one side
-One page typed on each topic:
Appropriate Dress for Business
Practicing Proper Ethics
Interview Etiquette
Proper Etiquette for International Business
Dining Etiquette: Meal Service Styles
Table Setting and Serving
Dining Out, Cultural Differences & Business Entertaining
5.
X.
Each student will be required to develop a resume and take part in a simulated job interview.
The instructor will hand out a sign-up sheet during class. The rough draft of the resume is
due on March 9th and the final corrected copy is due on March 21st .
EVALUATION: The student will be evaluated on the basis of the following:
1.
Hard Copy of Syllabus
And Student Contract
5%
2.
Unit Tests
30%
3.
Oral Presentation
15%
4.
Laboratory
10%
5.
Portfolio
15%
6.
Mock Interview/Resume15%
7.
Final Exam
10%
Total 100%
The basis for assignment of grades will be this scale:
A = 93-100 B = 85-92 C = 75-84 D = 70-74 F = below 70
XI. OTHER COURSE INFORMATION:
1.
TESTS. There will be four or five unit tests given during the semester covering material in all
classes prior to the test. NO MAKEUP test will be given. The lowest test grade will be
dropped. If a test is missed because of an excused absence this will count as the drop grade. If a
second test is missed, it will be recorded as a zero.
2.
CLASS ABSENTEE/TARDY POLICY
● Students are allowed one unexcused absence, without question from the course instructor,
for each credit hour of class. The exception to this policy is night classes and/or classes
that meet only once a week which carry two or more hours of academic credit. In this case,
one unexcused absence is allowed. More than the acceptable number of unexcused
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absences will lower the semester grade of the student one letter for each extra unexcused
absence. For example, in a three-hour semester course, the student is allowed three
unexcused absences. A fourth unexcused absence will result in lowering the semester
grade one letter. If the student has a semester grade of A and one too many unexcused
absences, his/her semester letter grade will be a B.
● Excused absences must be documented by the student and approved by the instructor. It is
the responsibility of the student to see the instructor to verify an excused absence.
Otherwise, the absence will be considered unexcused.
● Three tardies (five minutes coming in late or leaving class early) will equal one absence. It
is the responsibility of the student to see the instructor after class about changing an
absence to a tardy.
● Regardless of a student's semester grade, he/she will not receive credit for any course in
which the combined number of absences exceed the number established by Mississippi
College. Note the following statement from the 2011-2012 Mississippi College General
Bulletin:
A student receives a grade of F in any course immediately upon
accumulating the following number of absences in that class:
12 in semester classes meeting 3 times per week
8 in semester classes meeting 2 times per week
4 in semester classes meeting 1 time per week
6 in summer day classes
Proportionate numbers in classes on other schedules.
If a student misses more than the number of class periods specified in
university policy and believes that there are reasonable explanations for the absences,
he/she may appeal the absences to the Dean of the School in which the course is being
taught. Students may obtain a Student Absence Appeal Form from the Dean’s Office.
● Makeup for Absences: Students are responsible for making up work they miss. If handouts
are given, they should arrange to have another student in the class get their handouts.
3.
SPECIAL ACCOMMODATIONS. In order for a student to receive disability
accommodations under Section 504 of the Americans with Disabilities Act, he or she must schedule an
individual meeting with the Director of Student Counseling Services immediately upon recognition
of their disability(if their disability is known they must come in before the semester begins or make an
appointment immediately upon receipt of their syllabi for the new semester). The student must bring
with them written documentation from a medical physician and/or licensed clinician that verifies their
disability. If the student has received prior accommodations, they must bring written documentation of
those accommodations (example Individualized Education Plan from the school
system). Documentation must be current (within 3 years).The student must meet with SCS face-to
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face and also attend two (2) additional follow up meetings (one mid semester before or after midterm
examinations and the last one at the end of the semester). Please note that the student may also
schedule additional meetings as needed for support through SCS as they work with their professor
throughout the semester. Note: Students must come in each semester to complete their Individualized
Accommodation Plan (example: MC student completes fall semester IAP plan and even if student is a
continuing student for the spring semester they must come in again to complete their spring semester
IAP plan).
Student Counseling Services is located in Alumni Hall Room #4 or they may be contacted via email
at christia@mc.edu or rward@mc.edu. You may also reach them by phone at
601-925-7790.
4.
LATE ASSIGNMENTS. Note due dates for assignments located in this syllabus.
Assignments will NOT be accepted after these dates. Students need to plan ahead to be sure
they can complete assignments early and/or by the due date.
5.
FINAL EXAM. A final examination will be given that will include topics following the last
unit test.
6.
Tutoring is available Wed. 4:00 p.m. to 5:00 p.m. Contact Dr. Washam @ 3302.
XII. INSTRUCTIONAL MATERIALS AND BIBLIOGRAPHY:
Text: Professional Protocol Manual.
Materials for this course include: references books, video tapes, internet sources, handouts, and work sheets.
Contemporary reference books:
Adams, R. The Complete Resume & job Search Book for College Students.
Block, J 101 Best Cover Letters.
Criscito, P. Designing the Perfect Resume.
David m. Kennedy Center for International Studies.
Culturgrams; The Nations Around Us. Chicago, IL: Ferguson.
Graber, S. The Everything Resume Book.
Lambert, SGreat Jobs for Math Majors.
Martin, J. Miss Manners rescues civilization. New York: Crown.
Morrison, T. Kiss, bow, or shake hands. Holbrook, MA: B. Adams.
Satterfield, M. . VGM’s complete guide to career etiquette. Lincolnwood, IL: VGM Career Horizons.
Yate, M. (2000). Knock “em dead .
Classic reference books:
Baldridge, L. (1990). The new manners for the ‘90s. New York: Macmillan.
Bone, D. (1988). The business of listening. Los Altos, CA: Crist.
Brody, E.W. Communication tomorrow. New York: Praeger.
Doing business in France. (1990). Evanston, IL: International Cultural Enterprises. (Sound recording).
Doing business in Germany. (1990). Evanston, IL: International Cultural Enterprises. (Sound recording).
Doing business in Mexico. (1990). Evanston, IL: International Cultural Enterprises. (Sound recording).
Doing business in Spain. (1990). Evanston, IL: International Cultural Enterprises. (Sound recording).
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Hoffman, M. (1990). Business ethics: readings and cases in corporate morality. New York: McGraw-Hill.
Maloff, C. (1988). Business and social etiquette with disabled people. Springfield, : C.C. Thomas.
McGee, R. (1992) Business ethics and common sense. Westport, CT: Quorum.
Post, E. (1992). Emily Post’s etiquette. New York: Harper Collins.
Scott, D. (1988). Time management and the telephone. Los Altos, CA: Crisp.
Thiederman, S. (1991). Profiting in America’s multicultural marketplace. New York: Lexington Books.
Wong, A. (1993). Target: The U.S. Asian market. Palos Verdes, CA: Pacific Heritage.
INTERNET SOURCES:
ADEPT. “Interview tips/Resume tips.” http://www.adeptinc.com/help.htm
CSI. “Interview techniques.” http://www.csi.cuny.edu/academia/stuserv/career/interview.html
Dalhousie University. “Interview preparation.” http://www.dal.ca/~hrd/intervie/prep.htm
“Delphi solutions inc. - Telephone etiquette.” http://www.delphi-inc.com/teletip.htm
“Dressing for professional success.” http://www.bsu.edu/career/dress.html
Dunhill Staffing Systems, Inc. “Interview strategies for success.” http://www.dunhillstaff.com/dun16.htm
“Electronic etiquette.” http://www.bucknell.edu/departments/ccs/insync/
The Employment Channel. “Interview preparation.” http://www.employ.com/interview.prep.html
Gonyea, Wayne M.
“Key word resumes - Your new hi-tech way to get a job.”
http//www.careermag.com/careermag/newsarts/resume/1046.html
“International society of business, economics and ethics.” http://www.nd.edu/~isbee
Margraf Innovative Services. “Interviewing tips.” http://www.flash.net/~career30/interv3.htm#follow
“Preparation for the interview/the interview/after the interview.” http://medmarket.com/tenants/pea/info/intervie.txt
Mar 1997“Proper mailing address.” http://www.cs.colostate.edu/~dzubera/GA/volume4/msg00106.html
“Sprint united telephone - Florida press release.” http://www.coffeelink.com/pressrel/release5.html
“Telephone etiquette.” http://www.willa.com/jan96/jan24.htm
UCT Careers Office and Unilever, Ltd. “Preparing for an interview.” http://www.uct.ac.za/org/sacl/intprep.htm Mar
1997 UCT Careers Office and Unilever, Ltd. “Handling interviews.” http://www.uct.ac.za/org/sacl/intervws.htm Mar
1997 UCT Careers Office and Unilever, Ltd. “Job interview manners.” http://www.uct.ac.za/org/sacl/intmannr.htm
Mar 1997 UCT Careers Office and Unilever, Ltd. “Where do I start?” http://www.uct.ac.za/org/sacl/whereto.htm Mar
1997 UCT Careers Office and Unilever Ltd. “Conducting a job search.” http://www.uct.ac.za/org/sacl/jobseek.htm
Mar 1997 “Going to Japan on Business: About Japan”
http://www.stonebridge.com/~sbp/japanbix/gtjob.about_japan.html
“Global Business Protocol: Curriculum for Success” http://www.erc.org/mobility/wedersp.htm
“Making Initial Business Contact” http://www.jetro.go.jp/JETROINFO/DOING/4.html
“Kiss, Bow, or Shake Hands - Japan” http://www.getcustoms.com/omnibus/kb_jap.html
VIDEOS:
Better Business Grammar
Avoiding the 10 Most Commonly Made Business Etiquette Faux Pas
How to Conduct Yourself More Professionally During a Business Meal
PUBLICATIONS:
Psychology Today
Nation's Business
Journal of Family and Consumer Sciences
Working Woman
Family and Consumer Sciences Research Journal Journal of Business Ethics
Forbes
Business Week
USA Today
Time Magazine
Journal of Career Planning and Employment
New York Times Magazine
Ethics
The Wall Street Journal
TENTATIVE COURSE OUTLINE
(This sequence for the course will be followed. Dates may vary somewhat)
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Dates
January 9
Topics
Introduction to the Course
January 11
*Pretest - Executive Manners
January 13
The Successful Manager----------------------------------------------------Concept I
January 18
Proper Introductions
Verbal Communication----------------------------------------------Concept II Part I
January 20
Telephone Etiquette
Better Business Grammar Video
January 23
*Discussion and Placement in Groups
Written Communication ------------------------------------------Concept II, Part 2
Invitations and Replies------------------------------------------------------Concept II
Proper Forms of Address
Stationery Protocol
January 25
**Country Due and Assignment of Person Due
Avoiding the 10 Most Commonly Made Faux Pas
January 27
Video
**TEST**-------------------------------------------------------------------Concepts I-II
January 30
Handling Difficult Situations in the Business World
Policy and Procedures Manuals------------------------------------------Concept IV
February 1
International Manners------------------------------------------------------Concept III
Group Work on Presentations
February 3
Developing a Power Point Presentation-----------------------------Computer Lab
February 6
Doing Business in Spain
Doing Business in Italy
February 8
Group work day for International Manners Presentation
February 10
*Group Presentations
February 13
*Group Presentations
February 15
*Group Presentations
February 17
*Group Presentations
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February 20
**TEST**-----------------------------------------------------International Manners
February 22
Table Setting and Serving
RestaurantEtiquette
February 24
Business Entertaining----------------------------------------------------Concept IV
The Art of Business Entertaining----------------------------------------------Video
Discussion of Business Dinner
February 27
Business Dining Etiquette Continued
February 29
Business Dinner 4:45 p.m.-6:30 p.m.
March 2
Interviewing Skills
March 5
Professional Dress-----------------------------------------------------Concept VI
March 7
Resume Writing------------------------------------Handout
The Resume and Cover Letter
March 9
Job Search Etiquette------------------------------------------------------Concept V
** Rough Draft of Resume Due**
March 19
Interviewing Skills-Guest Speaker
March 21
Discussion of Mock Interviews
**Final Copy of Resume on Resume Paper Due**
March 23
Interviewing Skills
March 26
Mock Interviews-Karen Lindsey-Lloyd
March 28
Mock Interviews- Dr. Gerald Hasselman
March 30
Mock Interviews-Karen Lindsey Lloyd
April 2
Mock Interviews-Dr. Buddy Wagner
April 4
Mock Interviews-Dr. Debbie Norris
April 6
Review of Mock Interviews
**Everyone must be in class today**
April 11
TEST**------------------------------------------------------------Concept IV & VI
President’s Dining Room
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April 13
Guest Speaker- Occupational Therapist/Physical Therapist
April 16
Professional Ethics
April 18
Professional Ethics-continued
April 20
Social Etiquette
PORTFOLIO DUE
April 23
Review for Final / Final Average
April 30
Final Examination
11:00 a.m
Professional Protocol
International Manners
Country/Resource Person
Group Member Names:
__________________________________________________________________________________
__________________________________________________________________________________
Country __________________________________________
Date of Presentation ________________________________
Resource Person _____________________Contact Information __________________________
______________________________
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KIN 302
Final Average
Name
Semester/Year
Date:
Score
_____ Hard Copy of Syllabus
And Student Contract ______
UnitTest................
Average
Percent Points
5% ________
30%
______
15%
______
Laboratory.............
10%
______
Portfolio.................
15%
______
Simulated Interview
15%
______
Final Exam.............
10%
______
Unit Test................
_______
Unit Test................
_______
Mark one unit test with an X as Drop grade.
Oral Presentation...
(International Manners)
Absences
Final Average _________
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Letter Grade _________