ANNUAL REPORT 2012-13 Department Name: Career Development Center Location: Houchens Building LL03/04 Phone Number: 502-852-6701 Web Site: www.louisville.edu/career Director’s Name: Leslye Erickson Number of Staff: Your numbers should reflect those staff who worked a majority of the 2012-13 academic year Staff Diversity: Your numbers should reflect those staff who worked a majority of the 2012-13 academic year GENDER A/PI Staff Type No. Full-time Professional/Classified Staff: Part-time Professional/Classified Staff: Graduate Assistants: Student Staff on Payroll: Student Interns: Practicum Students: Volunteers: TOTAL: 8 1 2 2 AI/AN BLACK HISPANIC 13 WHITE FEMALE 4 6 MALE 1 2 OTHER TOTAL: TOTAL: Staff with Disabilities: Your numbers should reflect those staff who worked a majority of the 2012-13 academic year A. Mission: GENDER No. of Staff FEMALE 0 MALE 0 TOTAL: 0 Please include the most recent version of your department’s mission statement. The Career Development Center must support the mission, academic programs and advancement of the institution. Within this context, the primary purpose of the Career Development Center is to assist students and alumni in developing, evaluating, and/or implementing career, education and employment decisions. Page 1 of 8 Please include a three to six sentence narrative that captures the essence of your department’s services, programs and activities. B. Department Overview: The UofL Career Development Center operates as a centralized Career Center consisting of a main office with satellites to all schools and colleges of the University, with the exception of the Business School, which operates their own Career Center and The School of Engineering, which manages their own Co- Op program. A Career Coach is assigned to work with the students, staff and faculty of each of the schools within the university, including Engineering and Business. Their role is to provide self-exploration, career exploration, experiential education, job search, employer development and graduate school exploration guidance and resources to their assigned school or college. C. Strategic Goals (12-13) & Major Accomplishments: Please list your department’s strategic goals from this past year and address the progress towards achieving each goal and/or major accomplishments and activities with respect to each goal. GOALS MAJOR ACCOMPLISHMENTS & ACTIVITIES GOAL #1: Increase outreach/employer development GOAL #2: Expand Alumni Career Services Program as a way to indirectly increase employer outreach/development GOAL #3: Shift delivery of student services to focus on career exploration phase of career development process in support of Flight Plan initiative strategically used our students, staff, faculty, facebook, linkedin, professional associations and our alumni connection to develop new employer contacts ER Created and implemented an employer development plan for each school/college Expanded On-campus Employment Program (FWS and Part-Time On Campus) Actively marketed Cards Career Link to students Actively marketed Cards Career Link to employers Actively solicited alumni to participate in Career Fairs, mock interviews, career spotlights, etiquette dinner, cards career link Everyone Created and managed a coordinated linkedin account Coordinated all internal and external calendars to advertise upcoming career events Hosted two part-time fairs Hosted fall graduate school fair Hosted one large full-time fair Hosted two engineering fairs Hosted Veterans Fair Worked with Alumni office to target seniors and offer the Successful Senior Seminar Created Orientation Presentation with orientation to CD Process as main message Deliveredorientation presentation to all incoming freshmen Evaluated orientation presentation and update for next year Migrated CDC appointment process from Page 2 of 8 GOAL #3: GOAL #4: Improve job related knowledge and skills of all staff with special emphasis on improving technology skills GOAL #5: Document all related policies and procedures relative to new service model outlook to grades first CDC Career Coaches used grades first to record all counseling notes Career Coaches met with all freshmen students to review CCN results and ensure their interests, skills and values are in line with their choice of major and career goals Offer Career Decision Making course through Arts and Sciences – GEN 201 Career Coaches worked with Gen 101 classes in their areas to offer/include a class on career decision making/choosing a major Created process in support of academic advising to identify and target major changing students and students at academic risk Increased student awareness of Cards Career Navigator and Cards Career Link Obtained student record access, grades first for career coaches Increased number of graduate student career presentations Created and managed a coordinated facebook account Supported majors fair Offer and Team Teach with A&S Advisors Gen 201, 202 Revised Career Coach Goals to encompass new focus – meet with each coach to complete revision and discuss how this will affect their school/college Conducted Staff Retreat to kick of fall semester and welcome new GA’s Introduce staff and train on the use all newly added on-line resources/tools Revised policy and procedure document with emphasis on Budget management, front desk processes, appointment scheduling, Cards Career Navigator, Grades First Please add more space for goals as your department’s activities warrant. D. Points of Pride (2012-13): Short Title Cards Career Navigator Please list three to five ‘points of pride’ for your department from the past year. This can include initiatives, programs or recognitions. Description Completed our first year of the Cards Career Navigator initiative. Successfully served 2700 freshmen during orientation presentation and Page 3 of 8 Program 685 freshmen through the individual counseling process. Interview Stream Using Interview Stream the mock interview program has grown to include engineering, speech pathology, nursing, communications, sports administration and music. President of CPAK Matt Real elected incoming president of CPAK ACPA Career Dev Commission Matt Real selected to serve as the Chair of the Career Development Commission for ACPA Please add more space for additional points of pride as warranted. . E. Collaborative Efforts: Short Title Cards Career Navigator Interview Stream Usage Federal Work Study Professional Presentation to NACADA Please describe any initiatives, programs or activities that your department has collaborated with one or more other University and/or community partners. Description Working in collaboration with Academic Advising created idea for Cards Career Navigator and began the design of the freshman program initiative Education continued to grow and expand our ability of conducting mass mock interviews with students with the introduction of Interview Stream – an on line practice interview module In collaboration with Financial Aid staff, completely edited and updated the FWS postings within Cards CareerLink to ensure that the information posted is up to date for incoming students – Summer 2012 Becky Clark co-presented with staff from the Nursing School and Dental Hygene on the benefits of advising and career working together to serve students at the professional association NACADA Please add more space for collaborative efforts as your department’s activities warrant. F. Continuous Improvement: Please list areas which have been cited (either through formal or informal assessment and evaluation) as requiring additional attention. 1. Cite a SINGLE area, program, service or function that was identified through a formal assessment (i.e.: focus group, survey, tracking, etc.) as needing improvement or warranting additional attention. To date we have not done a formal assessment of the Career Development Center . Assessment has been delayed to give the newly re-created center a chance to become established given that it is only 4 years old (officially opened with a full staff Jan 2008) and then experienced a major set back (August 2009) due to a flood. We are currently scheduled to conduct our first ever formal assessment of our area during the Fall 2013 semester. 2. Which assessment mechanism(s) (i.e.: focus group, survey, tracking, etc.) assisted your department in identifying the need for improvement? 3. Specifically, what did the assessment’s findings reflect that resulted in Page 4 of 8 enhancements to this area, program, service or function? 4. What has your department done/plan to do to address this area, program, service or function? Please be as specific as possible. G. Diversity & Inclusion: Please describe any initiatives, programs or activities that your department undertook that supported diversity and inclusion Short Title Cardinal Covenant Porter Scholars Description Specialized Retention Program for economically disadvantage students. Career Development Center provided individualized career assessments and interpretations for all incoming cardinal covenant students. Specialized Retention Program for African American students. Career Development Center provided individualized career assessments and interpretations for all incoming Porter Scholar students. Please add more space as needed. H. Professional Development: Please describe professional development activities your staff participated during 2012/13 (i.e.: committee work, recognition, leadership roles, conference attendance and/or presenting at a conference). Matt Real President, CPAK Chair, ACPA Career Development Consortium Debra Mayberry Financial Literacy Committee Member - University of Louisville African American Alumni Council James Brown Great Places to Work Initiative-Professional Development Committee Cardinal Newspaper Advisory Board Student Affairs Professional Development Commission on Diversity & Racial Equality (CODRE)-Chairman Student Chair of CODRE Department of Public Safety Advisory-Vice Chair Shaun Rayhill Professional Development Committee Becky Clark Orientation Advisory Committee - ongoing (meets monthly beginning November through May) Welcome Weekend Advisory Committee - ongoing (meets 3 or 4 times per year) University Assessment Committee - ongoing meets 4 times per year Undergraduate Council - ongoing scheduled monthly but actually meets only about 6 months per year depending on need Leslye Erickson Provost 21st Century Leadership Committee Secretary, Big East Career Consortium AARCO Retention/ Graduation Committee 2nd Year Experience Committee I2a Committee I2a Sun Grant Review Committee Page 5 of 8 J. Strategic Goals (2013-14): GOAL #1: Please list your department’s strategic goals for the coming year and address efforts to be made towards achieving each goal. NOTE: Goals should be specific, measurable, attainable, realistic and timely. What: Increase employer awareness of our graduates’ capabilities and participation in on-campus recruiting, career fairs, job postings, advertising possibilities and information presentations. Why:To offer our students and alumni more and a broader selection of parttime, full-time, coop and internship employment opportunities at UofL. GOAL #2: What: Increase student awareness and use of the programs and services offered by the Career Development Center. Why: Because it is the responsibility of the Career Development Center to ensure that students are informed about career development, to teach career management skills and to provide part-time, full-time and coop and internship opportunities for UofL students and alumni GOAL #3: GOAL #4: What: Increase faculty and staff awareness of the Career Services Office Why: Because faculty and staff are one of the best source of student referrals to the Career Development Center . What: Improve job related knowledge and skills of all staff with special emphasis on improving technology skills Why: Because there is a direct correlation between staff knowledge, their skill level and their ability to provide quality career advisement to the students and alumni of UofL. What: Improve data collection on career program/services and outcomes Why: To benchmark program/service participation levels and effectiveness What: Increase technology (print, audio, video, computer and internet) GOAL #6: resources available and used by students, employers and staff. GOAL #5: Why: Because the ability to utilize a variety of technology resources is a critical career management tool for todays’ students and alumni GOAL #7: What: Improve data collection on career program/services and outcomes Why: To benchmark program/service participation levels and effectiveness Page 6 of 8 Please add more space for goals as your department’s activities warrant. K. Learning Outcomes: 1. Division of Student Affairs Learning Outcomes List your department’s 2012-13 programs, activities or initiatives that were designed to support the Divisional Learning Outcomes listed below. 1. 2. 3. 4. Students will learn to be responsible global citizens. This will be demonstrated through service to campus, community, and others. Students will learn about campus services and activities supporting their retention and graduation. This will be demonstrated through student's knowledge of campus services, personal development opportunities, and increased utilization of campus services and activities. Students will learn Cardinal traditions and develop a sense of purpose. This will be demonstrated by familiarity of campus traditions and increased participation in campus signature events and ceremonies. Students will learn critical thinking skills. This will be demonstrated through RSO training, SGA retreats, leadership skills training, and Engage Lead Serve Board etc. 2. Identify programs, services and activities planned to address these outcomes: 1… Cards Career Navigator –through assisting students to make the connection between their academic areas of study, their major and their career choice, we will improve retention. 3. How did you plan to measure attainment towards the outcomes listed above? 1… Pre and Post- test assessments of their career direction/satisfaction, increase in retention rates measured over a period of time (many factors will contribute to this simultaneously making assessment a challenge) L. Community Service and Civic Engagement Activities: List community service or civic engagement initiatives, programs or activities your department undertook during 2012-13 Short Title Description None to date M. Assessment Planning: 1… Continue to collect and report monthly staff reports List assessment activities for 2013-14. 2… Continue to collect and report monthly performance metrics 3… Post on the web the results of our graduate follow-up data collected through senior surveys 4…Collect program evaluation feedback for presentations, workshops, career spotlights, events etc. and develop process for analysis of feedback 5…Create and implement pre and post appointment career decision/satisfaction assessment for all freshmen CCN appointments Page 7 of 8 N. Issues and Challenges: 1… Trying to do more with a shrinking and already inadequate budget. List issues or challenges you anticipate your department addressing in 2013-14. 2… Trying to deliver on our Cards Career Navigator Program, which we know will cause demand for services to outgrow our staff capabilities by year two of it’s implementation 3… Trying to fill the gaps in staff created by the VSIP Program in the next annual cycle 3… O. Department Scholarships 1… None to date Please list any student scholarships provided by your department during 2012/2013 2… 3… Please Attached These Additional Materials to Your Report P. Performance Metrics Please attach your updated Performance Metrics for 2011-12. Additions welcome. Q. Organizational Chart Please provide an up to date organizational chart for your department (electronically in whatever form you prefer). S. Staff List Please provide an electronic list of student staff who were employed by your department this year that includes their UofL ID number. This can be generated by PeopleSoft. Please submit this annual report by Wednesday July 31, 2013. Page 8 of 8