ANNUAL REPORT
2011-12
Location:
Office Of Civic Engagement, Leadership and Service (also known as the
Engage Lead Serve Office)
SAC W301
Phone Number:
852-0242
Web Site:
www.louisville.edu/leadership
Director’s Name:
Pamela Nessle Curtis
Department Name:
Number of Staff:
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
Staff Diversity:
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
Staff with Disabilities:
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
GENDER
A/PI
Staff Type
No.
Full-time Professional/Classified Staff:
Part-time Professional/Classified Staff:
Graduate Assistants:
Student Staff on Payroll:
Student Interns:
Practicum Students:
Volunteers:
TOTAL:
4
0
1
9
5
2
1
22
AI/AN
BLACK
WHITE
FEMALE
14
MALE
8
TOTAL:
22
GENDER
OTHER
TOTAL:
No. of Staff
FEMALE
MALE
TOTAL:
A. Mission:
HISPANIC
0
Please include the most recent version of your department’s mission statement.
As we develop your STRENGTHS, we help you explore and connect to your PASSION to make positive social
change through opportunities, resources, and support that encourage: engagement in your community, reflection
on your leadership, and your participation in service.
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B. Department Overview:
Please include a three to six sentence narrative that captures the essence of your
department’s services, programs and activities.
We value innovative leadership that is not positional, but rather an ongoing transformational process. Effective
leaders intrinsically challenge themselves and inspire others by exemplifying collaboration, respect for diversity,
strengths focus, and team and community engagement.
We encourage an engaged student body that is civically and personally responsible for the welfare of others, by
providing opportunities for volunteerism and holistic community service on campus and in the broader community.
C. Strategic Goals (11-12) &
Major Accomplishments:
Please list your department’s strategic goals from this past year and address the
progress towards achieving each goal and/or major accomplishments and activities with
respect to each goal.
GOALS
Develop a sustainable administrative system
GOAL #1: for NSE, Bonner Leaders and America
MAJOR ACCOMPLISHMENTS & ACTIVITIES

Many improvements were made to the
administrative process over the year

Staff leading this area resigned, NSE will no
longer be housed in ELS (relocated to
Undergraduate Affairs), America Reads will be
absorbed into Financial Aid and Bonner
Leaders will be relocated to the Kent School of
Social Work

Student interns developed facebook and twitter
plans

Created staff document to collect facebook
updates, tweets of the week, newsletter worthy
info

Significant improvements were made to our
weekly newsletter that goes out to our list serv
making it more readable and informative about
opportunities available on campus and off

Flickr account was created

Though staff left before plan could be
implemented, a good deal of time was spent on
how to improve our website for students

Blog was created

Comm and Marketing made an ASB video for
us which is now posted on the website

Posted more photos on facebook
Reads
Better utilize “office media” to further mission,
GOAL #2: goals and impact
Improve ELS on line – office flickr account,
GOAL #3: office blog, integrate into programs and use
for assessment as well as marketing
GOAL #4:
Increase face to face relationships

ELSB had more advisor time focused on
training and development facilitated by Gerome
GOAL #5:
Professional development opportunities

The Dept Asst wanted to do some PD and she
achieved this goal by attending training on
social media

Plans to work on hosting the Gulf South Summit
in 2013 changed when Kim resigned –it will still
be in Louisville but we won’t be on the host
committee
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GOAL #6:
GOAL #7:
GOAL #8:
Enhance the student experience
Enhance strategic planning and assessment
Develop unBoard of Directors

Started the year with a volunteer student media
coordinator who helped get a blog started and
worked on a video

Increased the number of awards presented to
students at the Student Awards program

Developed Profiles in Leadership – collected
short write ups and photos from students
involved in programs in ELS to use as
marketing and recognition tools

Explored a list of ways to recognize students
through our office

Enhanced following up with students after they
participate in programs (follow up email with
thanks and announcements of other ways to
get involved)

Put pre and post test for our office on website –
collected data for pretest but none returned for
post test

Created mechanism to collect metrics during
regular staff meetings

Standardized data collection across programs,
will use same survey for service projects

Did not get this off the ground this year
Please add more space for goals as your department’s activities warrant.
D. Points of Pride (2011-12):
Short Title
How Can We Best Serve
Student Awards
Leadership programs
Please list three to five ‘points of pride’ for your department from the past year. This can
include initiatives, programs or recognitions.
Description
This program won a Student Award for Best New Program. The students also
presented what they did at Gulf South Summit, Honors Symposium and to the
i2a Task Group. The conference was held in October and hosted just fewer
than 50 students around the topics of access to education, expectations and
identity, resiliency, economic disparities, racial inequality/cultural diversity, and
youth empowerment. The themes were identified in The Other Wes Moore,
which currently serves as the Book-in-Common (BinC).
The program was student driven and the students partnered with i2a and FYI
for funding and other support. Four students were involved in the planning for
over a year to make the program happen. Additionally they created follow up
workshops.
Gerome created two new awards for our office – The Red Wagon Award (for
taking people with you) and The True to Form Award (for Freshmen LEAD).
We also recognized several Bonner Leaders and America Reads tutors.
uLEAD was launched in January with 18 students participating in this inaugural
cohort. A new partnership with Northwestern Mutual Financial Group allowed
us to make this happen both with funding and access to high level business and
community leaders used as speakers.
Freshmen LEAD – increased to 70 students, all retained throughout the
program and an almost perfect attendance record for all meetings and events
for the year. Selected a senior director for the incoming LEAD class in addition
to two LEAD directors.
Leadership Quest – two very involved graduate interns helped shape this
year’s program and contributed to the most successful Legacy projects being
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completed by the students – the creation and launch of two brand new RSOs,
EPCOT (Engaging The Philanthropic Community of Tomorrow) and WFP
(World Food Programme) Campus Chapter.
Etiquette dinner – held February 16 with approximately 30 attendees, partially
funded by NMFN and student meal plans
Modeling after a document we found at another school, Gerome took the lead
on creating the Profiles in Leadership format, collecting nominations of
students, coordinating the requested submissions and photo taking and working
with Comm and Mktg to post the information on UofL Today and the website.
The goal was to spotlight the successful students who have been closely
connected with our office. We can use that information as recognition,
marketing and assessment data. A document is being created with Susie’s
support.
Early in 2011, the Women’s Center and W4W came to ELS expressing an
interest in offering a statewide leadership conference for college women.
Planning commenced and the event took place May 31 – June 2 with 36
attendees.
Profiles in Leadership
KCWLC and Elect Her
A nomination to become an Elect Her site was submitted in the fall and UofL
was selected among 15 other universities to host this AAUW sponsored event.
50 women (men are welcome too) will participate in a day long workshop in
November on how to run for SGA office. The goal is to get more women to run
for SGA office and run effective campaigns so they will more likely run for public
office after they graduate getting more women in elected positions.
Please add more space for additional points of pride as warranted. .
E. Collaborative Efforts:
Please describe any initiatives, programs or activities that your department has
collaborated with one or more other University and/or community partners.
Short Title
Description
uLEAD
Cultural Center director, Northwestern Mutual Financial Network, YUM!, Family
Scholar House
Leadership programs
NMFN, SGA, Community Foundation of Louisville, many community and
campus partners served as speakers, on panels and other resources
Cardinal Leadership Certificate
and Community Service Fair
Student Activities staff and SAB
How Can We Best Serve
FYI, ideas to action
MLK Day
Cultural Center, Anne Braden Institute
Cards in the Community
KY College Women’s Leadership
Conference
SGA, Cultural Center, Sigma Alpha Lambda
Women’s Center, W4W, American Association for University Women
Elect Her
Undergraduate Research and
Creative Activity Symposium
including the Community
Engagement Showcase
i2a, Office of Community Engagement, Undergraduate Research
Please add more space for collaborative efforts as your department’s activities warrant.
F. Continuous Improvement:
Please list areas which have been cited (either through formal or informal assessment
and evaluation) as requiring additional attention.
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1. Cite a SINGLE area,
program, service or function
that was identified through a
formal assessment (i.e.:
focus group, survey,
tracking, etc.) as needing
improvement or warranting
additional attention.
2. Which assessment
mechanism(s) (i.e.: focus
group, survey, tracking, etc.)
assisted your department in
identifying the need for
improvement?
3. Specifically, what did the
assessment’s findings reflect
that resulted in
enhancements to this area,
program, service or
function?
4. What has your department
done/plan to do to address
this area, program, service
or function? Please be as
specific as possible.
G. Diversity & Inclusion:
Bonner Leaders
Focus group, survey and retention rates for the program year to year are low
The administering of this program pulls excessive resources in time for a
program that usually only has 20 students participating. Students also reported
that the program itself is very worthwhile and in many cases transformative but
the data entry requirements are burdensome. Overall, the view was the
program is more demanding of the students than it needs to be.
The program has been adopted by the KSSW beginning summer 2012. The
current Bonner Leaders who wished to stay in the program for one more year
will do so, however, they will begin working through KSSW to complete their
hours.
Please describe any initiatives, programs or activities that your department undertook
that supported diversity and inclusion
Short Title
KY College Women’s Leadership
Conference
Description
The conference is focused on giving college women an affordable professional
conference on best leadership practices.
http://louisville.edu/womenscenter/cwlc.html
Please add more space as needed.
H. Professional Development:
Please describe professional development activities your staff participated during
2011/12 (i.e.: committee work, recognition, leadership roles, conference attendance
and/or presenting at a conference).

Gulf South Summit – Kim is on the board, presented and took 4 students with her to present

Bonner Summer Leadership Institute (attended & presented), Bellarmine ( presented S-L overview for faculty),
Presented at "How Best Can We Serve" (on ways to be a resilient, less stressed college student by employing
creative ways to reduce stress--journaling, art, and visualization, attended KYCC Vista supervisor
training/meeting , attended Project Citizen training through KYCC & MCConnell program, some KAVA
meetings, presented for Leadership Quest on thriving and for Porters on volunteering and for the Bonner
supervisors on how to supervise college students - Kim

Presentation on Strengths to Admissions office – Gerome and to Delphi Center - Pam

ACPA attendees – Pam, Gerome and Lauren
J. Strategic Goals (2012-13):
GOAL #1:
Please list your department’s strategic goals for the coming year and address efforts to
be made towards achieving each goal. NOTE: Goals should be specific, measurable,
attainable, realistic and timely.
Civic engagement:
 Develop one way to educate students about elections (national and SGA),
 Get 50 students to attend Elect Her November 10
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GOAL #2:
GOAL #3:
GOAL #4:
GOAL #5:
 Collaborate on and plan a series of events called Cards in the Community
Assessment - create a plan for assessing learning and satisfaction, develop meaningful
performance metrics
Culture of recognition:
 build recognition into new Department Assistant’s job description
 give out state certificates for recognition
 contribute to recommendation for overhaul of Student Awards program
Social media:
 Add one new video
 Post to facebook at least once a week
 Assign social media to job description of Dept Asst
Ensure a focus on high impact practices and what employers are looking for into our programs
 Develop Internship program based on Bonner Leader program with possible foci of
philanthropy, civic engagement, community engagement
Please add more space for goals as your department’s activities warrant.
K. Learning Outcomes:
1. Division of Student Affairs
Learning Outcomes
List your department’s 2011-12 programs, activities or initiatives that were designed to
support the Divisional Learning Outcomes listed below.
1.
2.
3.
4.
2. Identify programs, services
and activities planned to
address these outcomes:
Students will learn to be responsible global citizens. This will be
demonstrated through service to campus, community, and others.
Students will learn about campus services and activities supporting their
retention and graduation. This will be demonstrated through student's
knowledge of campus services, personal development opportunities, and
increased utilization of campus services and activities.
Students will learn Cardinal traditions and develop a sense of purpose. This
will be demonstrated by familiarity of campus traditions and increased
participation in campus signature events and ceremonies.
Students will learn critical thinking skills. This will be demonstrated through
RSO training, SGA retreats, leadership skills training, and Engage Lead
Serve Board etc.
1… SOUL, MLK Day, Bonner Leaders, America Reads, ASB trips, Cards for
Kids interns
2… uLEAD
3… Leadership Quest, Freshmen LEAD, Undergraduate Research and
Undergraduate Research Symposium, Friend of Louniversity Summer Camp,
Community Service Fair, campus voting task force and Cards in the Community
4… How Can We Best Serve conference, WW SOUL and MLK reflection
activities, LEAD retreats, Bonner retreat, ELSB retreats, KLA and SGA retreats,
assisted with Cardinal Leadership Certificate program
3. How did you plan to
measure attainment towards
the outcomes listed above?
L. Community Service and
Civic Engagement Activities:
Short Title
WW SOUL
SOUL Saturday Service
didn’t know about these learning outcomes to measure them this year
List community service or civic engagement initiatives, programs or activities your
department undertook during 2011-12
Description
A signature event for Welcome Week each year. Our office is responsible for
coordinating service projects throughout the city for 400+ students.
Various service opportunities are coordinated throughout the year. (8/27, 10/1,
11/12, 2/25, 3/31)
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projects
Alternative Service Break
trips
An inspirational program complemented by a variety of service projects held on
the MLK holiday Monday.
10 - 20 students per trip travel domestically and internationally to provide a
variety of community service projects while exploring the local culture.
Destinations: Chicago, Black Mtn NC, India
M. Assessment Planning:
1…picking one area of our mission and focusing on measuring it
List assessment activities
planned for 2012-13.
2…survey, focus group and qualitative data we can collect from applications
and other written reflections
N. Issues and Challenges:
1…merging of our office with Student Activities
List issues or challenges you
anticipate your department
addressing in 2012-13.
2…bringing RSOs under the CELS umbrella and getting up to speed on the
processes involved with managing RSOs
O. Department Scholarships
1…Thomas Rains, Bridge Builder Scholarship $1000
Please list any student
scholarships provided by your
department during 2011/2012
2…Jessica Nelson, Bridge Builder Scholarship $1000
MLK Day of Service
3…figuring out how to go from a $3000 to $50000 budget and demonstrating
that the investment was worth it
Please Attach These Additional Materials to Your Report
P. Performance Metrics
Please attach your updated Performance Metrics for 2011-12. Additions welcome.
Based on the government figures for 2011 hourly rate value of community
service ($21.79/hour), the service projects we sponsored equal $485,982.37
America Reads Participants – 9
SOUL Participants – 464
MLK Day of Service Participants - 130
Alternative Spring Break Participants – 36
Total Student Service Hours – 22,303
National Student Exchange Placements – 4
Freshmen LEAD participants – 71
uLEAD participants- 18
Bonner Leaders - 22
America Reads tutors - 9
Q. Organizational Chart
Please provide an up to date organizational chart for your department (electronically in
whatever form you prefer).
S. Staff List
Please provide an electronic list of student staff who were employed by your department
this year that includes their UofL ID number. This can be generated by PeopleSoft.
Please submit this annual report by Tuesday, July 31, 2012.
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