Readiness for the Digital Future University of Wisconsin Milwaukee Fred Siff Vice-President & Chief Information Officer Professor of Information Systems Emeritus University of Cincinnati March 2011 DA CIO UWM’s Readiness for the Digital Future Pieces of the Puzzle Initial meetings 18 Interviews over 2 week span multiple follow-ups Document review Current State Gaps Lead to frustration User satisfaction uneven Operational effectiveness uneven Credibility Community looks to central IT to become nimble, flexible, aggressive Additional resources are not the answer Case Studies Enterprise application support – and email New models -- Creative Services Next up – Network Recommendations Solution path cannot be based on more resources Reactivate Council on Information Technology Not enough trust & support in Cabinet A policy group, not budgetary Recommendations Actionable 3 year plan for service delivery An action plan with no new resources, not a grand vision Move aggressively on industry best practices Multi-year funding model Technology is an annual expenditure One-time funding equates to crisis management Recommendations Streamline UITS again and make it work Develop modern network architecture Position creep since 2005 review Update and streamline current hodgepodge Add academic for innovative projects Focal point for digital future Recommendations Renew focus on user services and support Fill a role, take advantage of minimal local support Employ chargeback beyond established baseline Take full advantage of the energy & momentum of the Digital Futures Project