ARTS EDUCATION RESOURCES WEBSITE Caroline Jane Firman B.A., University of California, Davis, 2006 PROJECT Submitted in partial satisfaction of the requirements for the degree of MASTER OF ARTS in EDUCATION (Curriculum and Instruction) at CALIFORNIA STATE UNIVERSITY, SACRAMENTO SPRING 2010 ARTS EDUCATION RESOURCES WEBSITE A Project by Caroline Jane Firman Approved by: __________________________________, Committee Chair Karen D. Benson, Ph.D. ____________________________ Date ii Student: Caroline Jane Firman I certify that this student has met the requirements for format contained in the University format manual, and that this project is suitable for shelving in the Library and credit is to be awarded for the Project. __________________________, Associate Chair Rita M. Johnson, Ed. D. Department of Teacher Education iii ________________ Date Abstract of ARTS EDUCATION RESOURCES WEBSITE by Caroline Jane Firman This project is an Alternative Culminating Experience for a Master of Arts in Education: Curriculum and Instruction with an Elective Emphasis on Arts in Education. It follows Pathway V: Art Educator as Advocate and Leader Promoting Arts Confident Teachers through Professional Development. This project aimed to provide Sacramento area teachers with a Web site to gather resources about arts education and to network with other teachers in order to encourage and aid them in incorporating the arts into their classroom teaching. The author created a resource and social networking website for Sacramento area teachers interested in gathering resources for arts education and for learning more about how to integrate the arts into their classroom teaching. The resource portion of the site provides teachers with resources for arts education such as relevant articles, a listing of applicable grants, different arts education programs, useful links, and other related information such as blogs and other useful websites. The social networking portion provides a place to post lesson plans, photos and videos, to discuss issues and questions in a forum and to be able to blog about arts education related topics such as the achievements they are making in the classroom in regards to arts education. After the creation of the site, the author conducted significant marketing in order to broadcast the site to pertinent individuals. iv While the initial outcome did not result in a widespread or large audience for the site, it connected the author with important individuals in arts in education and shows promise for a greater following and use if more time is spent marketing and maintaining the website in the months and years to come. _______________________, Committee Chair Karen D. Benson, Ph.D. _______________________ Date v ACKNOWLEDGMENTS I would like to acknowledge Karen Benson, my advisor, for all her guidance and effort in helping me to complete the writing of this project and for pushing me to the limits to finish it ahead of schedule. I would also like to thank Crystal Olson and Lorie Hammond for providing me with the education necessary to undertake this project and to the three of them for acknowledging that the arts are important and for providing such a program for those who wish to advocate for arts in education. My thanks go to Chia-Jung Chung for reviewing my project and website with detail. In addition, I would like to thank all those who have made the Arts Education Resources website a success by distributing it and by using it. Finally, I would like to thank my husband, Arek, and my parents for supporting and aiding me in the creation and writing of this project and for understanding my passion for arts education. vi TABLE OF CONTENTS Page Acknowledgments........................................................................................................................... vi Chapter 1. INTRODUCTION ..................................................................................................................... 1 2. REVIEW OF RELEVANT LITERATURE .............................................................................. 7 3. THE PROCESS ....................................................................................................................... 27 4. REFLECTIONS AND RECOMMENDATIONS .................................................................... 37 Appendix A. [Website Screenshots] ............................................................................................ 45 Appendix B. [Community Screenshots] ...................................................................................... 58 Appendix C. [Marketing E-mails] ............................................................................................... 60 Appendix D. [e-Newsletters] ....................................................................................................... 62 Appendix E. [Flyer] ..................................................................................................................... 64 Appendix F. [Feedback]............................................................................................................... 65 Appendix G. [Web Analytics] ..................................................................................................... 66 Appendix H. [Survey Instrument]................................................................................................ 68 References ...................................................................................................................................... 70 vii 1 Chapter 1 INTRODUCTION Purpose of the Study This project is an Alternative Culminating Experience for a Master of Arts in Education: Curriculum and Instruction with an Elective Emphasis on Arts in Education. It follows Pathway V: Art Educator as Advocate and Leader Promoting Arts Confident Teachers through Professional Development. This project involved the creation of both a resource website and social networking site for Sacramento area teachers who are interested in gathering resources for arts education and for learning more about how to integrate the arts into their classroom teaching. This website provides teachers with both resources for arts education and with a place for them to post lesson plans, photos and videos, to discuss issues and questions in a forum, and the ability to blog about arts education related topics, such as achievements made in the classroom in regard to arts education. The resource portion of the site has categories for recent articles in arts education, a listing of grants that teachers may apply for, a calendar of arts events in the area, a listing of different arts education programs, useful links, and other arts education related information such as blogs about arts education and other useful arts education websites. This website is important because it provides teachers with the resources needed to learn more about arts education and with the ability to network and learn from other teachers who have been/are successful in incorporating the arts into their classrooms. Currently a website of this kind aimed at Sacramento area teachers does not exist. While websites that separately provide resources or social networking for arts educators are available, there does not appear to be one that integrates the two into one place. Social Networking is something that has come into being in the last few years and is becoming more and more popular every day. The researcher provided arts educators with a place to interact with one another, so that they might in turn learn necessary 2 information and gather valuable resources in order to further the learning of arts in their classrooms. In addition, many classroom teachers would like to be able to teach the arts in their classrooms, but they do not know how to do so. This website provided them with ways in which to teach the arts from teachers that have already been successful. This website is primarily aimed at Sacramento area teachers, but anyone is welcome to participate. It is accessible to anyone interested in arts education. This completely web-based project draws the majority of its materials from other websites. The researcher began the project by surveying several teachers to find out what types of information they would find useful for a website and what sorts of things would encourage them to use it. This survey was e-mailed out in order to keep with the web-based context of the project. From the results of this survey and from the categories the researcher had already thought about including, a website was created. To create this website, the researcher had to conduct extensive research in order to gather the crucial resources and to make her website as informative as possible. Using primarily the Internet, she gathered information about arts events in the area to create a calendar, about grants in arts education that teachers could apply for, recent articles regarding arts education, other websites that may be useful to those that use her website, a listing of different arts education programs in the area, different photos, videos or sound clips that pertain to arts education, the California Visual and Performing Arts (VAPA) standards, and any other information that teachers may have asked for as a result of the survey they fill out. Before making the website live, the researcher spent time making sure that it was informative and once it was ready to go, she e-mailed those teachers who participated in the survey and encouraged them to start using the site. The researcher also asked teachers to pass on the information about the website in hope that it would reach as many Sacramento area teachers as possible. She kept the website updated as often as time permitted, at least weekly, with new events, news, articles, and 3 important information. The researcher had the website up and running by the beginning of July so that visitors would have time during the summer to use it and gain the information they need to begin implementing arts lesson plans in the fall. In mid-October to early November, she sent another survey via e-mail to find out if the website served as useful, and if any achievements in regards to arts education were made in teachers’ classrooms. This survey also asked teachers to comment on any additions or changes they might make to the website to further its development. After the researcher’s initial research was complete, she continued to run the website and kept it updated in hope that it might expand statewide. If it proved to be successful such that those who found it useful would continue to use it, she hoped those teachers would provide their students with the arts in the classroom. The first section of the researcher’s literature review centers upon theories and practices in arts and education. This section includes reading from John Dewey’s book Art as Experience (1934), The Kind of Schools We Need (1998), by Elliot Eisner, Howard Gardner’s theory of multiple intelligences (1983) and Philosophy of Education: Learning and Schooling (1967) by Donald Arnstine. The second section focuses on the definition of social networking and how it is being currently used in education both for teachers and students. Some articles included in this section are What You Need to Know About Web 2.0 by Catherine Imperatore, Don’t Be Afraid to Explore Web 2.0 by John Thompson, Can Web 2.0 Improve our Collaboration? by Rhoades, Friedel, and Morgan, and Web 2.0: New Tools, New Schools by Solomon and Schrum. The third and final section discusses how to create successful websites and social networks and includes literature by experts in the field such as How to Develop a Successful Social Networking Strategy by T. Barkan and The Official Successful Website Checklist Challenge by Matt Jurmann. The main focus of the researcher’s research focused upon gathering resources for the website and documenting them in the culmination of the site. The Internet provided the majority 4 of this information but also information was gathered from newspapers, magazines and other publications, the teachers themselves (by asking them to submit information such as events going on in their schools), and any other pieces of information she stumbled upon in her everyday life such as fliers or books. The other portion of her research involved the surveying of teachers to understand what they might find useful in the website, and following up at a later date and see if the website served its purpose and helped teachers to implement the arts in their classrooms. With optimism, this website will help educators to incorporate the arts into their classrooms so that children are given the opportunity to experience this form of subject matter. It provides a place for educators to go to ask advice of other teachers when they need to know how to teach the arts or are having issues incorporating it into their curriculum. In addition, the website is a place teachers can visit to stay informed about current events in arts education. Ultimately, the researcher's goal is to expand this website to a national level (if it proves successful locally) so that teachers across the United States will have access to the necessary resources in order to use the arts in their classrooms. This website informs teachers about arts education, what resources are available, and how they can use them in their teaching. It is significant because technology and social networking have become so popular in this day and age and it demonstrates that connecting teachers through the Internet can be important and effective in developing teaching. More and more younger teachers are coming into the profession, and the younger generation is typically the one using social networking; therefore, it aids those younger teachers in developing their careers and ultimately there might be a stronger presence of arts education in the classroom as a result of this website. Significant terms in the development of this project focus primarily on technology. Terms that need to be defined include: 5 Blog: a website that contains an online personal journal with reflections, comments, and often hyperlinks provided by the writer (Merriam-Webster). Content Management System: a computer application used to manage work flow needed to collaboratively create, edit, review, index, search, publish and archive various kinds of digital media and electronic text (Wikipedia). Domain: a common network name under which a collection of network devices are organized (Wikipedia). Forum: a medium (as a newspaper or online service) of open discussion or expression of ideas (Merriam-Webster). Podcast: a series of digital computer files, usually either digital audio or video, that is released periodically and made available for download by means of web syndication (Wikipedia). Social Network: a social structure made of nodes (which are generally individuals or organizations) that are tied by one or more specific types of interdependency, such as values, visions, ideas, financial exchange, friendship, sexual relationships, kinship, dislike, conflict or trade (Wikipedia). Web 1.0: refers to the state of the World Wide Web, and any website design style used before the advent of the Web 2.0 phenomenon (Wikipedia). Web 2.0: a second generation of the World Wide Web that is focused on the ability for people to collaborate and share information online (Webopedia). Web Analytics: the measurement, collection, analysis and reporting of Internet data for purposes of understanding and optimizing web usage (Wikipedia). Website: a collection of related web pages, images, videos or other digital assets that are addressed with a common domain name or IP address in an Internet Protocol-based 6 network (Wikipedia) Wiki: a website that allows visitors to make changes, contributions, or corrections (Merriam-Webster). Limitations The main obstacle that the researcher foresaw in this project was the targeting of the older generation of teachers who do not utilize the Internet as much or do not know how to use it. In addition, encouraging all teachers to use this website might be difficult as they may have felt that they did not have enough time to use it or did not see it as beneficial to them. Finally, finding a website host to use that allowed the researcher to incorporate the resource portion with the social networking may have be difficult as there are many websites out there that target solely social networking, but not many that incorporate this new technology with traditional websites. 7 Chapter 2 REVIEW OF RELEVANT LITERATURE There are various theories and practices that relate to the arts in education and many of them share numerous similarities and connections. John Dewey, an American philosopher of education, provided theories that were expanded upon by philosophers such as Donald Arnstine and Elliot Eisner. These theories are also evident in teaching practices such as Education Through Music. This literature review will explore these theories and how they connect with one another and then will go on to explain how they are evident in current teaching practices of the arts. Next, a review of literature focusing on the definitions of Web 2.0 and Social Networking will be discussed, as well as how these tools are being used for the education and professional development of teachers. Finally, literature spotlighting the importance of creating successful social networks and websites will be presented. John Dewey defined a real experience as one that has a beginning, a middle, and an end. One undergoes a constant process of doing and undergoing in which “the material experienced runs its course to fulfillment” (Dewey, 1934, p. 36). A real experience can be as significant as “a quarrel with one who was once an intimate” (Dewey, 1934, p. 37), or as small as “a meal in Paris” (Dewey, 1934, p.37), but as long as it flows and it is unified, it is, indeed, a real experience. Real experiences also involve awareness of what one is doing such as how “a painter must consciously undergo the effect of his every brush stroke” (Dewey, 1934, p.47), a musician must be aware of every note he or she is playing or singing, and an actor must be aware of every line he or she is speaking. These real experiences that Dewey described are also aesthetic experiences, that is, if the experience is unified and involves one’s past, present and future. When undergoing a true 8 experience, one draws upon values from previous experiences in order to formulate the current experience, and, in turn, the current experience would draw upon in future experiences. Dewey (1934) believed that the questions that arise when one is self-reflective about engagement with art forms are explored by aesthetic theory; therefore, if one is truly reflecting on what he or she is doing at that present moment in time and allowed to explore what he or she feels personally drawn to, the experience will be fulfilling and will also be an aesthetic experience. The notion of aesthetic experiences is also apparent in the ideas of John Berger, an English art critic, who discussed the relationship between words and images in his book, Ways of Seeing. For example, Berger discussed the following: Seeing comes before words. The child looks and recognizes before it can speak. But there is also another sense in which seeing comes before words. It is seeing which established our place in the surrounding world; we explain that world with words, but words can never undo the fact that we are surrounded by it. The relation between what we see and what we know is never settled. Each evening we see the sun set. We know that the earth is turning away from it. Yet the knowledge, the explanation, never quite fits the sight. (Berger, 1972, p.7) Connecting Berger’s ideas to Dewey’s, one might say that by really seeing something, one is experiencing it. Children experience before they can speak, and this makes experiences central to one’s life as a whole. If children are not able to see and experience as infants, how then would they learn to speak if they have do not have anything to formulate into language? The ability to speak does not hold much value if one does not have anything to translate into words. The words one utters are based on one’s experiences, and, thus, without experience words would not be meaningful. Therefore, the ability to truly experience will result in the ability to create meaning out of words. Berger’s notions relate to aesthetic experiences because by seeing 9 something and experiencing the beauty of it without the need to formulate it into words, one is experiencing through feeling. It is evident that in the eyes of Dewey and other theorists, many components are necessary in order to formulate real experiences. For example, the right conditions must also be present. Donald Arnstine, a professor of education at the University of California, Davis (UC Davis), agreed with Dewey in this aspect. A correlation that can be seen between Dewey and Arnstine is that the correct conditions must be in place for a true experience. Dewey (1934) discussed how different conditions form the basis for how arts are viewed. For example, he stated that as the conditions for creating art in the past changed, art became more segregated and put on a pedestal, rather than a focus on its aesthetics (Dewey, 1934, p. 4-7). It became part of everyday life. Dewey believed that all the necessary parts need to be there in order to create the right conditions for a true experience. He felt that one cannot have a true experience without understanding all of its parts (its conditions). He provided an example that in order to understand how plants grow, one must start with the “soil, air and light out of which things aesthetically arise” and in turn, these conditions will make “an ordinary experience complete” (Dewey, 1932, p.11). This feeds into Arnstine’s ideas that the right conditions must be set for learning, and learning is an experience: “Without satisfying the prerequisite learning conditions that have been discussed, it will not matter very much what appears in the curriculum” (Arnstine, 1967, p.35). Arnstine believed that a huge part of creating a sufficient curriculum is creating the right conditions for learning. Creating these conditions is very dependent on the teacher. The teacher must select the curriculum based on what is socially relevant; he or she must organize the curriculum in a way that promotes learning; and the curriculum should be selected based on the teacher’s own knowledge and competence and linked to the students he or she is teaching. If all 10 of these factors are taken into account, the correct conditions for learning will be present. The students will be better able to learn and, therefore, better able to have meaningful learning experiences. One can take Arnstine’s views of creating the correct conditions for learning and compare them to Dewey’s beliefs about creating the appropriate conditions for having a real experience. In Arnstine’s eyes, learning involves a true experience in the Deweyan sense, for without those conditions that the teacher must create, learning will not be meaningful. As children acquire the appropriate dispositions for meaningful learning, if they have access to adequate conditions, they, in turn, will start having meaningful experiences. This idea is summed up well by Arnstine: “For as one learns to learn, he acquires knowledge, skills, and attitudes whereby he both wishes to pursue and is capable of pursuing more detailed and specific problems and topics” (Arnstine, 1967, p.360). Arnstine’s views on curriculum also extend on the ideas of Dewey. Arnstine stated that “children come to class with very different kinds and qualities of experiences (Arnstine, 1967, p.368), and if one is to look at that from the perspective of Dewey, those experiences are influencing the curriculum. One can take Dewey’s idea that an experience is constant with a beginning, middle, and an end and apply it to Arnstine’s thoughts. For example, if each child has a different experience, and teachers must base the curriculum on the needs of children, they then are in turn presenting conditions for the next experience. A child’s previous experience leads to the next one and, therefore, is continuous. Arnstine (1967) also talked about how children cannot really learn through constant drills and repetitions unless they have already formed the dispositions needed to acquire this skill. This relates to Dewey’s argument that unless the experience has run its course to fulfillment, it cannot be true experience. It will be mechanical and “inchoate” (Dewey, 1934, p.36). 11 To truly have a real experience, one also needs to be a well-rounded individual. Elliot Eisner, a professor of education and art at Stanford University and renowned philosopher of education, strongly believed: What we ought to be developing in schools is not simply a narrow array of literacy skills limited to a restrictive range of meaning systems, but a spectrum of literacies that will enable students to participate in, enjoy, and find meaning in the major forms through which meaning has been constituted (Eisner, 1998, p.12). These multiple forms of literacy that Eisner discussed in his collection of short essays, The Kind of Schools We Need, include, but are not limited to, language, auditory, visual, gestural, and patterned sound. If a child is not exposed to all possible forms of literacy, he or she will not be able to construe meaning from the simplest of things or be able to have meaningful experiences. For example, a person that has never been exposed to the art of music in his or her education will not be able to go to a symphony concert and fully experience the various parts and their contributions. Such an emphasis is put on culture because culture is what tells the next generations about the current one and what they are doing. If children are not given the opportunity to explore these multiple forms of representation such as music and art, who will be able to pass on art to future generations? As well as these multiple forms of literacy enabling humans to create meaningful experiences, multiple forms can also help to create well-rounded individuals, and this is something that must begin in early childhood. In order to create well-educated and well-rounded humans, children must be exposed to these multiple forms through which meaning is possible. Thinking is not limited to language. Finally, while some students are predisposed to be more literate in math and science, some are predisposed to develop literacy more easily through the arts. Education fails a child if it is not 12 giving him or her the chance to explore these multiple forms and discover what he or she is good at. If students are limited in their forms of representation, from where will the next Beethoven or Mozart come? By exposing students to multiple forms of literacy and allowing them to use different forms of representation, curriculum is being used as a “mind-altering device” (Eisner, 1998, p. 23) and is producing different human beings. If education focused solely on the literacies of math, science and language, the world would not be diverse and would certainly not provide the rich culture of the arts that so many enjoy. Howard Gardner’s Multiple Intelligences correlate highly with the idea of multiple forms of literacy. Gardner said: I argue that there is persuasive evidence for the existence of several relatively autonomous human intellectual competences, abbreviated hereafter as ‘human intelligences’. These are the ‘frames of mind’ of my title. The exact nature and breadth of each intellectual ‘frame’ has not so far been satisfactorily established, nor has the precise number of intelligences been fixed. But the conviction that there exist at least some intelligences, that these are relatively independent of one another, and that they can be fashioned and combined in a multiplicity of adaptive ways by individuals and cultures, seems to me to be increasingly difficult to deny. (Gardner, 1983, p. 8) While they call them different things, Eisner and Gardner basically have the same idea that there are not just one or two forms of literacy or intelligences, but a whole scope of them. Each person does not just possess one: “Human beings have evolved to exhibit several intelligences and not to draw variously on one flexible intelligence” (Gardner, 1983, p. xii). One person may be more predisposed to one intelligence over another, but all humans possess each intelligence, even if the disposition is not as strong. Gardner felt that there were seven distinct 13 intelligences: Linguistic intelligence, Logical-mathematical intelligence, Spatial intelligence, Bodily-Kinesthetic intelligence, Musical intelligence, Interpersonal intelligence Intrapersonal intelligence and Naturalist intelligence. Eisner, on the other hand, never listed all the forms of literacy. Their ideas were similar, and both felt that too much attention was focused in schools on math and science, Logical-mathematical intelligence, and reading and writing, Linguistic intelligence. The theories and views discussed above can be formulated and seen in a teaching method called Education Through Music. Education Through Music, or ETM as it is commonly referred to, “is the study of artful teaching and the process of learning through song and play” (Richards Institute, 2007). Mary Helen Richards developed ETM in the 1960s basing the curriculum on principles of Zoltan Kodaly, the Hungarian composer and music educator. In 1969, the Richards Institute of Education and Research was founded, and research expanded ETM to include movement, interpersonal interaction, and musicality (Richards Institute, 2007). The goal of the institute was to “inform understandings about how the human brain functions in learning, focusing on what conditions are necessary for effective learning and how the brain develops its memory and those structures which build memory and thus literacy” (Richards Institute, 2007). Just as Arnstine felt it important to present the right conditions for learning, and Dewey felt it important to present the right conditions for a meaningful experience, ETM has focused its research on creating the right conditions for learning. One might say that Education Through Music is a very repetitious method of learning. If one were to look at Arnstine’s and Dewey’s views of repetition, the question of how students learn this way might be asked: Is ETM really effective if all the child is doing is repeating the song over and over again? In this case, repetition is indeed effective because as Arnstine (1967) said, if the dispositions have already been formed to acquire the skill at hand, repetition is 14 effective. There are five aspects that comprise every song in the curriculum of ETM. These five components are song, language, movement, inter/intra social interaction, and cognitive, and a child may acquire a disposition for each of these parts. Depending on the age of the child and depending on what type of experiences this child has already had, some of these dispositions may have formed more greatly than others. As with Gardner’s Multiple Intelligences, not every child needs to have strongly developed each one of these dispositions. The first component of ETM, song, is perhaps something that not all children will come to the classroom with knowledge of. Yet it is not uncommon for young children to have been exposed to lullabies as babies, perhaps aiding them to sleep, or settling them when they are fussy. In addition, many preschools sing nursery rhymes with children. Based on this assumption, several children may come to the ETM environment with a developed disposition for song. The disposition for language, the second component of ETM, will also have more likely been acquired, beginning in infancy or as a small child with “baby talk,” and then developing through the years by adding more and more words to the vocabulary. This is a natural progression of development for all human beings. The child also comes to the classroom with the disposition for movement, the third component of ETM. A child starts moving as an infant, first by crawling, then walking, and as he or she grows older, his or her abilities to make different movements expand. Inter/intra social interaction is the fourth component of ETM, that is, interaction both with other people and within oneself. This is also begins early in childhood, if children are given the opportunity both to play alone and the opportunity to interact with others, not only parents and siblings, but other children. 15 The fifth and final component of ETM is cognitive. Again, this disposition commonly forms from the time a child is born. The brain starts developing in infancy and only becomes more and more developed through the years as a child grows older. Armed with these five dispositions, ETM only furthers development. The dispositions for these elements have all been acquired, thus making learning the ETM songs easy and quick because they combine these elements. These five components of ETM are not only dispositions, but also multiple forms of intelligence. Song encompasses the musical intelligence, language is linguistic intelligence, movement is bodily-kinesthetic intelligence, inter/intra social interaction is both interpersonal and intrapersonal intelligence, and cognitive embodies naturalistic intelligence. Once again, these are also multiple forms of literacy. Education Through Music is also a real experience. For instance, while playing the songs of ETM, students are engaged in a continuous process of doing and undergoing. The student is constantly singing and moving, and he or she is reflecting on past experiences, acquired dispositions, and multiple forms of literacy that involve movement, language and cognition. Education Through Music shows how the theories of Dewey, Arnstine and Eisner can be developed in a practical form. Therefore, Education Through Music embodies the discussed theories. Children have real experiences, in the Deweyan sense, because children are constantly engaged through doing and undergoing. The necessary conditions have been presented by creating a safe environment where children are free to learn through play. Dispositions have been acquired because the five components of each ETM song begin developing in early childhood. As well, ETM involves multiple forms of literacy and multiple intelligences because each of these five components demonstrates a different intelligence or form of literacy. 16 In summary, Dewey, Arnstine, Berger, and Eisner developed important theories central to the teaching of arts in education. Through real experiences and self reflection, one develops the aesthetic sense. With the presence of the right conditions and the acquisition of dispositions necessary for meaningful learning, one is able to develop multiple intelligences and forms of literacy. By allowing children to develop multiple forms of literacy, and by schooling not just focusing on the mathematical and linguistic intelligences, students will have opportunities to formulate real experiences, explore different forms through self-reflection, and be able to express themselves aesthetically. In order to expose children to a curriculum that is not centered solely on math and science, as Arnstine, Dewey & Eisner suggest, it is the responsibility of the school and the teacher to make available to students a range of subject matter. To do this, teachers need to be given the chance to develop their own skill sets and knowledge through professional development opportunities. However teachers have little spare time to do this, for they work throughout the day, in addition to many of them raising their own families. Furthermore, during this bleak economy, school districts have trimmed expenses and traditional professional development opportunities, such as after school and weekend workshops have become less common and impossible for teachers to attend. However, with the emergence of new technology and internet tools, teachers can be exposed to professional development opportunities in new and innovative ways. By familiarizing themselves with the Internet and Web 2.0 tools, teachers may find that they can gain a world of knowledge in the comfort of their own homes, at their own leisure, and in a free or cost-effective way. Web 2.0, New Tools, New Schools examines what Web 2.0 is and how it is being used in schools and for professional development. In the past few years, increased expectations for teachers to be more coherent in the use of technology have increased. According to the US 17 Department of Education (2004) “Today’s students, of almost any age, are far ahead of their teachers in computer literacy” (p. 10), and the majority of these students are mastering technology at home, not at school. Teachers need to be literate in technology so that they can be well prepared to respond to what their students already know. Many teachers feel uncomfortable using technology. With the increasing demand for teachers to integrate technology into the classroom, one way to solve this problem would be to use Web 2.0 “to enable educators to understand and become comfortable with the tools and their potential as preparation for using them in their classrooms” (Solomon, 2007, p.103). Solomon (2007) suggested that one way to accomplish the goal of enhancing teaching and learning through technology was “to use the technology to learn how to use the technology” (p.111). She discussed ways in which schools are trying to encourage the use of technology by their teachers. For example, some schools require their teachers to teach one observed lesson each year that focuses on integrating technology into the curriculum; others require their teachers to attend a certain number of professional development sessions focusing on technology. If administrators encourage and require the use and learning of technology, teachers should in turn become more familiar with the world of Web 2.0 and become more versed and on an equal level with their students. The information that follows discusses Web 2.0 tools that educators should be familiar with and how these tools can contribute to their professional development. Web 1.0, which refers to the World Wide Web until approximately 2001, consisted of a read-only Internet. In his journal article Don’t Be Afraid to Explore Web 2.0, John Thompson discussed the history of the Internet and how it has evolved over several years. “The Internet's first era of mass use required users with programming skills to contribute (upload) material to the Internet” (Thompson, 2008, p.1). On the other hand, “Web 2.0. refers to the next generation of Internet applications that allow (even encourage) the average Internet user to collaborate and 18 share information online” (Thompson, 2008, p.1). Many different Web 2.0 tools can be used today. These include blogs, wikis, podcasts, document and calendar sharing sites, and social bookmarking sites. As previously mentioned, when the Internet was in its first phase (Web 1.0) the information it provided was very much a one-way form of communication in that it provided information to users and did not provide them with control. Web 2.0 has expanded the Internet into a device in which people can take control of information, edit it, give their opinions, and communicate. The Internet has become extremely user-friendly in that many Social Networking sites provide users with a simple, typically free, way to collaborate and interact. Collaboration is extremely important in the use of Web 2.0 for professional development. The word “collaboration” is defined by Schrage (1990) as “the process of shared creation: two or more individuals with complementary skills interacting to create a shared understanding that none had previously possessed or could have come to on their own" ( p.40). Collaboration can occur in person, over the phone, or by mail, and, of course, in the new generation of the Internet, it can occur via Web 2.0. Educators have historically collaborated through Workshops, Seminars and other professional development opportunities, but Web 2.0 is a new form of professional development that has been utilized in the past few years and educators can utilize Web 2.0 to collaborate, for example, by sharing lesson plans and collaborating on-line, after in-person workshops and seminars. Because of its newfound ease, the Internet is now often known as the “read/write or participatory Web” (Imperatore, 2009, p.2). According to Imperatore (2009), “Educators...are turning to Web 2.0 to learn more about these educational technology tools and to quickly and easily share resources with colleagues” (p.2). Many of these tools can be used for teacher professional development, and collaboration and can be further used in a classroom setting. 19 One such tool is a wiki, which is an “easy to edit Web site that users can modify or add to” (Imperatore, 2009, p.2). Wikis are a great tool for collaboration and can be a useful way for a teacher to develop professionally and collaborate with other teachers to gain ideas for the classroom. For example, several free wiki sites exist such as NewLits.org that are being used in education for professional development purposes. NewLits is dedicated to the professional development of middle school teachers and exposes them to digital literacies. Organized into six main sections, including a place to contribute one’s own work, teachers can find commissioned papers in the field, engage in tutorials about how to use wikis, and find links to other useful resources in the field of technology. “NewLits.org provides a context for showcasing, demonstrating, and supporting the acquisition and understanding of digital literacies relevant to its scope and purpose” (Knobel & Lankshear, 2009, p.2). In addition, wikis are a good tool for professional development as they can “allow all members of a community to participate in the creation of a goal, plan or direction” (Solomon, 2007, p.114), thus furthering their own knowledge of a particular topic or issue in education and their use of Web 2.0 tools. A tool similar to a wiki, but authored by just one person and that does not allow for collaboration is a blog. Wikipedia defines a “blog” as “a type of website, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video” (Wikipedia, 2009). Many teachers have blogs, and these blogs can vary dramatically in content and design. For example, some teachers have blogs in which they discuss activities, often so that parents can keep up-to-date on happenings in the classroom. However, some blogs are dedicated to providing other teachers with ideas for lesson plans while others center on educational philosophies and one’s own opinions. Some informational and frequently updated blogs that appear to be popular among art educators and advocates include Art Paper Scissors, “a community of parents and teachers gathered to share views, visions and resources for 20 the advancement of art education for our children” (Art Paper Scissors, 2009); Dewey 21C, a blog dedicated to the belief that the arts are part of our genetic code; The Teaching Palette, a collaborative and resourceful forum for arts educators; and the Art Teacher’s Guide to the Internet, ideas, tools and resources for teaching art and design in a post-digital age. These blogs include both practical blogs aimed at providing teachers with lesson plans and blogs dedicated to current news and opinions about arts education. No matter the goal of the blog, all are examples of successful Web 2.0 tools that can provide teachers with professional development so they may know more about how to teach the arts, about current topics in arts education, and about how the arts are important for a child’s education. Another Web 2.0 tool that can be useful to teachers and their professional development is a podcast, which is “a series of digital computer files, usually either digital audio or video, that is released periodically and made available for download by means of web syndication” (Wikipedia, 2009). Podcasting is a wonderful way for teachers to continue their professional development on their own time and at their own convenience. They can download the podcast and listen to it on their way to work, while exercising, or even while cooking dinner. Several podcasts are coming into play for the professional development of teachers, one of which is Techpod: Podcast for Teachers. Established in 2006, this podcasting services allows “teachers around the globe [to] "click into" timely, quality, and helpful professional development sessions on the uses of technology for teaching and learning” (King, 2006, p.1). This completely free service aims to encourage teachers to use technology in education. The service has several categories, one of which includes art education. Many of the aforementioned Web 2.0 tools can be integrated into a larger tool called a Social Network. Social Networks “refer to a collection of Internet based applications that enable peer-to-peer communication and sharing of information” (Barkan, 2008, p.3). Currently, 21 hundreds of social networking sites including Facebook, MySpace, You Tube, Wikipedia, Ning, LinkedIn and Flickr exist. These sites are diverse and focus on a range of different topics. Some sites center on connecting friends, while others involve sharing pictures. The possibilities are endless. One thing that all Social Networking sites have in common is the focus on empowering individuals to: a) connect with friends, colleagues or strangers, b) create, contribute and publish content, c) comment on, rank or embellish that content, d) communicate freely and creatively using multiple formats including e-mail, instant messaging, mobile devices, voice and video (Barkan, 2008, p.3). An abundance of Social Networking sites and communities are currently being used for professional development. Classroom 2.0 is a social network for those interested in Web 2.0 and collaborative technologies, while Art Education 2.0 is a global community of art educators exploring uses of new technology. Both of these social networks are completely free, allowing users to make blog posts, add music, pictures and videos, ask questions in a forum, and chat live with other users. Other social networks for educators focus on a wide range of topics and interests. State-wide social networks, such as the Alabama Educators Network, focus on using technology in the classroom, such as Literacy in a Digital Classroom and specialized social networks such as the National Art Education’s Social Network, Elementary Division, an interactive tool for elementary art specialists. With the emergence of Web 2.0, more and more social networks have emerged, encompassing a wide range of topics. A list of current social networks used in the field of education can be found at www.educationalnetworking.com. Educators are able to become active participants in these social networks by posting blog updates, questions in forums, creating wikis for their classrooms, becoming members of education social networks, and providing information on-line for other educators. According to David Warlick, a 30-year educator, "It's become more important than ever for teachers to actually 22 practice lifelong learning. And one way of doing that is to stay connected to the community of practitioners, of experts, in order to get the latest information, the latest techniques” (Imperatore, 2009, p.2). Expansion of the Internet and Web 2.0 can provide educators with excellent professional development tools so that they might be able to better inform their students based on ideas that they have gained from social networks and collaborating with other teachers. That the websites and tools provide opportunities for teachers to navigate and use them easily is essential. In order to create successful social networks, Web 2.0 tools and websites, a lot of thought must be put into the design and implementation of these tools and into providing appropriate and useful content. Social networks and Web 2.0 tools differ from traditional websites in that “traditional web pages are designed and posted in an arrangement that the designer deems important” (Solomon, 2007, p. 54), and “Web 2.0 pages offer tools and services” (Solomon, 2007, p.54), therefore, the approach to creating a successful social network differs slightly from developing a successful traditional webpage. Additionally, if Web 2.0 tools are to be used for the professional development of teachers, they must be effective at doing so and provide educators with as informative an experience online as they might receive at a traditional workshop. The first step of the design process is the creation of the traditional website. There is no right or wrong way to do this, based on the hundreds of books and articles that give different suggestions for doing so. One such article provides a six-ingredient model for the process. These six ingredients are content, information design, performance, compatibility, visual design and interaction design (Shedroff, 1994). The content of the site should be “high-quality and interesting” and content should be “prepared fresh daily or weekly-even hourly if appropriate” (Shedroff, 1994). More content is not always more effective, and the quality is always more important than quantity. 23 The next ingredient, Information design, refers to the organization of the site. The site should always be easy to navigate, “allowing [the] audience easy access to the breadth and depth of [the] site” (Shedroff, 1994), which involves steps such as making sure that the visitor can get around without having to go back to the homepage to find what they are looking for. “Fast sites are successful sites” (Shedroff, 1994), and the performance of the website is essential to the visitor’s experience. For example, if there are too many elements on a page, such as multiple graphics or videos, loading can take longer for those who do not have fast internet connections; thus they may lose their interest. Therefore, graphics should be made smaller and sites should be made to be read in text-only modes if at all possible. Websites also need to be compatible if they are to be successful, and this means that “every page and element of [the] site should look good on at least Navigator and Explorer” (Shedroff, 1994). Visitors to the website will be viewing it from a variety of different browsers, and the site needs to be readable on each of these. Sites also need to be compatible with different computer platforms, i.e., they need to be viewable on Windows, Macintosh, and Linux among other operating systems. “Successful sites have high-quality, professional visual design” (Shedroff, 1994) and should also be aesthetically pleasing but without taking away from the ultimate purpose of the site. The site should be branded appropriately according to a company’s identity, and if there is no identity in place, it should at least be kept consistent. For example, elements such as fonts and colors should be used consistently from page to page. Shedroff (1994) believes that the final and perhaps most important ingredient of a successful website is interaction design. This involves the incorporation of elements into the site such as search functions, communities, corporate information, and product information. This ingredient also encompasses the notion of collaboration, communication, and creation by users, 24 therefore tying into the Web 2.0 portion of the site, if it so exists. While Shedroff’s recipe provides website developers with an easy to follow model, and his ideas will likely result in a successful website if followed correctly, he does not cover many important elements of a successful site that others have mentioned. For example, Matt Jurmann believed that it was essential that time and thought are put into choosing a good domain name that is “short sweet and unique; suggestive of your business category; easy to interpret and pronounce and easy to remember” (2008). In addition, high quality web hosting should be chosen, and time should be spent researching a host that will provide for the website all of the elements that it is intended to possess. Jurmann’s suggestions for site content, compatibility, and design are parallel to those of Shedroff’s, but Jurmann suggests that the site should be marketed through short and simple press releases, submittals to search engines, and newsletters. The success of the website should be analyzed through analytics to answer questions such as “How did visitors find the website? How long did they stay? [and] What pages did they visit the most?” (Jurmann, 2008). Building a successful social network differs slightly from the construction of traditional websites. Barkan (2008) stated that social networks “offer a new and exciting way of communicating, collaborating and associating for human beings all over the world” (p.5) He provided an excellent eight step model for creating and implementing a successful social network. The first step is the profiling of the audience to answer questions such as if they use technology competently; Step 2 is to define one’s objectives to determine what results one has in mind for one’s social network and whether these objectives are “soft” (aspirational) or “hard” (measurable). The third step is to formulate messages and decide whether one wants to inform, connect, motivate, call to action, educate, guide, or position. The 4th step is to determine which platform to use: Will one use pre-existing platforms such as integrating the social network into an 25 existing website, or use a 3rd party platform? The 5th step is the management of intellectual property and determining what content can be made public and what should be left private or for members only. Step 6 involves the recruitment of members for one’s social network and keeping participants engaged; step 7 involves the support of the social network, how it will be managed, and how it may impact budget and other resources. Finally, the 8th step is the measurement of the social network and how to gauge its success and if it has met one’s objectives. This step also involves keeping the social network up-to-date in order to keep things current. By following the above steps, it is possible to build a social network “that will ultimately deliver a professional grade network for your members, volunteers, staff, stakeholders, customers and anyone that shares an interest in your mission and vision.” (Barkan, 2008, p.5) While the use of Web 2.0 tools for professional development is becoming increasingly more popular, “most teachers still feel uncomfortable using technology in their teaching” (Solomon, 2007, p.103). Support and encouragement needs to be implemented in order to ensure successful online professional development. Solomon believed that by incorporating communities of practice into an educator’s daily routine, professional development online would serve to be more effective and better aid teachers at incorporating technology into their own classrooms. Communities of practice are defined by Solomon (2007) as “members [who are] engaged in common activities that often take the form of group collaboration to pursue their professional goals and interests” (p.104). By participating in a community, teachers may become more increasingly willing to share information, collaborate, and interact. Taylor (2006) suggested that to support a successful community of practice, “continued energy to maintain participation and enthusiasm from members is required” (Solomon, 2003, p.105). In order to do this, Solomon (2003) suggested the following strategies: Create an environment of trust; eliminate confusion; create productive dialogue/make learning interactive; have teachers share what they are doing on 26 a regular basis; and give constructive feedback and support as a facilitator. (pp. 105-106). It is essential that teachers receive the support on the Internet that they would receive in traditional professional development settings. Armed with the steps and suggestions given by Barkan, Shedroff and Jurmann for designing successful social networks and websites, it should be possible to create successful traditional websites and online social networking communities if the ideas and steps are followed according to their suggestions. In conclusion, in keeping with the theories put forth by Arnstine, Dewey, and Eisner to create well-rounded individuals who possess multiple forms of literacy, and to provide opportunities for children to have true aesthetic experiences and exposure to other subject matter such as the arts, education must pave the way for doing so. With the absence of the arts in many traditional classroom settings, teachers must be given the opportunity to learn how to integrate them into their classrooms. One such way of doing so is by furthering professional development through the use of Web 2.0 tools and social networks. However, before allowing educators to experience professional development through the Internet, the tools to which they will be exposed need to be designed based upon several guidelines. This will ensure that they are successful and will give teachers the necessary tools and learning experiences so that they might be able to bring the arts to their classrooms. 27 Chapter 3 THE PROCESS This project is an Alternative Culminating Experience for a Master of Arts in Education: Curriculum and Instruction with an Elective Emphasis on Arts in Education. It follows Pathway V: Art Educator as Advocate and Leader Promoting Arts Confident Teachers through Professional Development. For her project, the researcher designed a website and social network to provide Sacramento area arts educators with resources for arts in education. The documentation of this process is conducted in the narrative inquiry approach. According to Heo (2004), “Narrative inquiry has been considered as an alternative mode of thinking and learning. Narrative inquiry is a way of understanding, organizing and communicating experience” (Heo, p. 230). Narrative inquiry is an approach to research in the field of education that has recently become popular in the research community. Written in the first person, the following chapter documents the process by which the researcher designed and marketed her website and social network. The bulk of this project took place between May and October 2009 and had three main elements based upon Barkan, Jurmann and Shedroff’s ideas for website and social network design success: website and social network design, publicizing and marketing, and maintaining content. (See Chapter Two, Literature Review). The first step of the project involved researching different web hosts and content management systems and deciding on the most suitable one to use. This project not only involved the development of a traditional website, but also needed to have a social networking element to it. I needed to find a website that would allow me to integrate the two. In addition, cost was an important factor, as I was working with a very limited budget and could not afford to spend a lot of money on expensive website design. 28 Finally, as Shedroff suggested, a successful website needed to be aesthetically pleasing to its visitors (Shedroff, 1994). Oftentimes, the creation of a professional looking website involves a large budget, and as I was constrained here, I needed to find a content management system that would have easy to use design tools and that did not involve a lot of HTML or other programming skills because these are not abilities that I possess. I began the first phase of the project by researching the different website hosts that were available by spending a lot of time searching the Internet and using sites to compare hosts. I came across an entirely free website host called Webs.com; however, in looking at sample websites, it appeared that one catch to the site being free meant that advertisements would be displayed on the site, which was not something I had not anticipated. I feared that potential visitors to my site would find such advertisements particularly unattractive or an irritant. I discovered another host called GoDaddy.com, but it looked extremely complicated. The information was hard to read, and though the pricing was attractive, according to reviews, it seemed that it might have a few catches. When looking at some of the top rated webhosting clients, I noticed that Yahoo! ranked high on the list. Exploring it further, I found that it offered everything I needed, such as an easy content management system, low cost, and attractive design, for just $150 a year. By examining other sites designed using Yahoo!, I found that, overall, they looked very professional, and many small businesses were using the service. Therefore, with this knowledge in hand, I decided to sign up with Yahoo! After making the decision to use Yahoo!, I needed to begin designing the website. The first step in this process was to decide on a domain name. Matt Jurmann’s notion that effort needed to be put into picking a good domain name was important (Jurmann, 2008), and therefore, I needed to think through this step carefully. I considered creating a name that was specific to Sacramento, as this site is primarily aimed at Sacramento area teachers; however, I thought that if it were to be 29 a success, I would need a name that was not specific to the area with the idea in mind that I could expand this website statewide and perhaps even nationwide in the future. Eventually, I decided to make the domain www.artsedresources.com with the idea that the website was about resources in arts education. Furthermore, the name was easy to remember, and not terribly long to type into a browser – all elements that Jurmann stressed as important in his successful website checklist (Jurmann, 2008). After I went through the process of registering my domain, I then had to decide which of Yahoo!’s design tools to use. They had a simple tool directly on their hosting website, which I experimented with for a couple of days, however, it had its limitations so I decided to download the Yahoo! Site Builder, which gave me a little more control over my site in terms of being able to choose where I wanted to place my text and graphics. Now, armed with the tools I needed, it was time to start designing the site. Having previously decided on the different pages that I wanted to include in the site, I began designing each page one at a time. Using one of Yahoo’s! many templates, a musical one, for the base of my page, I added some clipart elements to make the site look a little more stylish. Then, I decided that a banner would really make the site aesthetically pleasing. I contacted a graphic designer friend, and she agreed to create a banner using the art files I gave her, along with the color scheme I had in mind. I then created my own template using the banner, a desired color and font scheme, and a navigation bar I used from the Site Builder. To decide on the fonts and colors for the website, I needed to choose something that matched the banner and was relatively simple because graphic design is not one of my skills. I used Georgia for the font, as it is simple and easy to read while looking professional. I chose black for the main text and a gold color for all links and titles, plus a gold-beige color for the background. This kept the scheme consistent from page to page in an effort to create an identity as suggested by Shedroff (1994). Once the identity of the site was in place, I could now begin the process of building 30 content. The first page I designed was the homepage (See Appendix A). This was a difficult page to design, as it needed to hold enough information to draw in visitors interested enough to click on other pages of the site. In addition, the content needed to be kept short and concise in order to keep the visitor’s attention and not drive them away. I kept the content of this page to a couple of short paragraphs that described the purpose of the site and asked visitors to send any information that they thought might be informative and important to the Arts Education Resources e-mail address. The next page I designed was the Useful Websites page. To gather content for this page, I used many sites familiar to me. After visiting some of these sites to get links to others, I researched extensively on Google to find important sites that focused on the arts in education. On this page I created three different sections: National sites, statewide sites (California), and local sites (Sacramento area). I arranged the page in this way with the assumption that it would be easier to navigate the page if sites were organized geographically rather than alphabetically hoping the site would receive visitors from Southern California or out-of-state. In this case, they would easily be able to find a useful site pertaining to them (See Appendix A). Then, I followed a similar method for building the succeeding pages. The content design of each page involved using both prior knowledge and extensive Internet research for further content to ensure a comprehensive website. I signed up for Google Alerts in order to keep up-to-date with current topics, news and opportunities in Arts in Education. Google Alerts are e-mailed regularly (I chose to be notified on a daily basis) and provide information that contains specified keywords. For example, my alerts are “arts education,” “arts advocacy,” “music education,” and “California arts education.” These alerts have provided valuable information that I have posted on my site such as news articles and possible grant opportunities. In an effort to stay informed about other news in the arts in education, I also signed up for e-newsletters from Americans for the Arts, 31 California Alliance for Arts Education, and the California Arts Council. These e-newsletters also gave me much of the information posted on the site. The pages that I originally created for my website were Home, Advocacy, Blogs and Teacher’s Sites, Articles and Reports, Facts, Grants and Foundations, News & Opportunities, Programs, Resources and Materials, Support the Arts, Useful Websites, and Contact (See Appendix A). After the traditional website was designed, the next step was to design the social network portion of the project – the Arts Education Resources Community. In order to do this, I referred to some of Barkan's eight step model for building a successful social network (Barkan, 2008). Beginning with step two and defining my objectives, as previously mentioned in Chapter 1, I wanted to create a social network that allowed members of the community to post events, ask advice about teaching the arts in their classroom, and post other valuable information. These objectives were both aspirational and measurable. Next, I followed the third step of formulating a message. My goal here was both to inform and connect the participants of the community. By following the 4th step of Barkan's model, I needed to choose a platform to use for my social network. I knew about a free and excellent social networking site called Ning (See Appendix B). It allows members of a community to post pictures, videos, events, music, and to post to a forum. This community was easy to set up, and I kept the identity of the traditional site as much as allowed. Because I do not have HTML programming skills, I could only use the templates that Ning provided. They did not allow me to change some of the elements, but I kept the identity as best as I could, by keeping the same colors and fonts as used in the main website. I found some informative and interesting videos on YouTube that focused on the arts in education, I posted these to the site, along with a long list of upcoming events in the Sacramento area (See Appendix B). 32 In order to protect the community, as Barkan suggested in his 5th step (Barkan, 2008), I chose to make it visible to anybody, but only allowed people who had signed up for the community and had been approved by me to be able to post content. The signup page requests a few basic answers to questions such as name and profession (See Appendix B). Once the community was created, it was important to integrate it into the main website so that visitors could click on a link and be taken directly there as if they had never left the main website. I found that while I could map my domain name to the Ning community by paying $4.95 a month and setting up the URL up as "community.artsedresources.com." There was no way to create an item on the website’s navigation bar that would go to the community directly. Therefore, I had to post a link on the homepage where visitors could click to visit the community. While this is perhaps not the most effective way to direct visitors to the community, it was the only possibility (See Appendix A). Once the website and community were created, I asked family and friends to look at the site and give me constructive criticism in order to make it more user-friendly. One suggestion I received was to add a page about groups and venues in the Sacramento area to the website. I added this new page and then linked to pages that had music groups, dance groups, performing arts venues, and art galleries. After this initial review from family and friends and after receiving positive feedback, it was time to follow Barkan's 6th step to recruit members to the community and to broadcast the website (Barkan, 2008). The first step was to send out an e-mail on June 1, 2009 to my cohort, members of the California State University, Sacramento (CSUS) Masters in Education, Curriculum & Instruction, with an elective emphasis in Arts in Education, to family and friends, and to other contacts in the field of K-12 education. This e-mail invited them to visit the website, join the community, and then forward the site to other teachers and parents that they thought 33 might be interested and would find the site useful (See Appendix C). I received five e-mails of positive feedback, and a couple of people sent me some more information to post on the site, which in turn I did. The day that I sent out the e-mail broadcast, I received 100 hits to my site. In the few days following that, the site received about 20 hits per day, and then between June 5 and July 28th, 2009, I only received about 10 hits at most per day (See Appendix G). I sent another email reminding people of the site in mid-July, but it did not seem to have much impact on page hits, and I did not receive any e-mail replies this time around. Besides broadcasting the site through e-mail messaging, it was also important to market the site to search engines through keywords. The Yahoo! Site Builder allowed me to add keywords to each page of my website in order to boost results in search engines. For example, for the Programs page of the site, I put in the keywords "Sacramento arts programs," "Sacramento K-12 arts programs," "Sacramento dance programs," "Sacramento visual arts programs," "Sacramento music programs," and so on. In addition to adding keywords to the pages themselves, I also submitted my site to search engines. This involved adding keywords in order to boost search results. By entering in the keywords "Sacramento arts education," "Arts education resources," "Arts education," and similar tags, the site showed up in the top eight results in Yahoo! and MSN search engines. I decided to broadcast my e-mail to other mediums of messaging and sent an e-mail to the California Alliance for Arts Education (CAAE) in hope that they might be able to broadcast word of my site in their bi-monthly e-newsletter. They wrote a quick blurb about the website in their July 28, 2009 e-newsletter, and in the two days after that, page hits reached over 200 each day (See Appendix D). In addition, in response to this e-mail, I received e-mails from about 10 interested parties, some of them Sacramento area teachers and some arts educators in other parts of the country. They stated that they were pleased this site was available, asked me to post their 34 information on the site, and a few of them joined the Arts Education Resources Community. Due to the response that I received from the CAAE’s broadcast, I decided that perhaps a more effective way of broadcasting my site would be to send out an e-newsletter once or twice a month, because people may be more inclined to read a short e-mail than to go to the website to hunt around for things. I signed up with Constant Contact, an e-marketing website that offered a free 60-day trial, and I sent my first e-newsletter on July 31, 2009 (See Appendix D). I kept it simple and just added one event, one news article, and one funding opportunity, in hope that the simplicity would grab more attention. I also tried to keep the identity of my website and, therefore, kept the design of the e-newsletter as close to the identity of the website as I could, by using the same fonts and colors and placing the banner at the top. When examining the statistics one week after this e-newsletter went out, 28% of the 69 recipients read the e-mail, and four people clicked on the links. The 69 recipients were the Master’s cohort, my parents, and the people who had expressed interest after the CAAE e-newsletter went out. After the seeming success of the first Arts Education Resources e-newsletter, I decided to send one out on a regular basis and decided to implement it bi-monthly. I decided to change the design of the e-newsletter, as the first template I chose was set up in vertical columns meaning that the content had to be the same length each time in order to maintain the same appearance. By changing the layout to use horizontal columns, the length of each article did not have to be consistent and the e-newsletter became easier to read (See Appendix D). The first template was harder to read, and therefore, I assumed that fewer people read it. I attended a free Constant Contact e-marketing workshop on August 25, 2009 that armed me with useful information about creating aesthetically pleasing e-newsletters, how often to send them, and other information about content and statistics. The information I learned in this workshop has proved invaluable to me in the e-newsletter portion of my project. For example, I learned that sending e-newsletters more 35 frequently with less content is more important than spending lots of time creating them, and enewsletters should be sent at the minimum on a monthly basis. Therefore, by sending the enewsletter bi-monthly containing just three articles each time, more of an impact may be made than sending it out less frequently with too much information as subscribers may not have the attention span to read the entire thing. Another useful piece of information learned at this workshop was the suggestion that each e-newsletter should have at least three weblinks and clearly identified contact information. In addition, this workshop informed me about the CAN-SPAM Act, which in summary does not allow one to send e-mails to a person unless a previous relationship has been established or permission has been given. Because of this, I have built the contact list for the e-newsletter by using family, friends, and colleagues in the cohort and in my professional life. There is also a signup button on the main website that several people have used in order to be added to the contact list. My final e-mail marketing ploy for the website took place on September 24, 2009. I sent a short e-mail, using the text from the homepage of the website, to arts organizations and arts educators in Sacramento (See Appendix C). I asked them to post my site on their sites, if they felt it appropriate, and to forward the site to parties that may be interested. The result of this e-mail was highly successful. It must have been forwarded to many people because Web Analytics showed over 150 page hits for each of the following three days. In addition, four more people joined the community, and twelve people signed up for the e-newsletter. While sending e-mails out about the website seemed like the most effective way of marketing it, I also decided that perhaps creating a flyer might draw more visitors to the site, should they not have been reached by e-mails due to spam filters, not reading the e-mails, or not receiving them. I asked a friend to design a simple flyer for me (See Appendix E), keeping the 36 identity of the website in mind, and I posted this flyer in areas that potential visitors to the website might frequent. With the aid of my parents and sister, we distributed the flyer to elementary schools in Davis and Sacramento, the UC Davis and CSUS campuses, and to other places it might be significant such as music stores and libraries. In order to gather information about how the website had served as useful to its visitors, I signed up for a free survey trial through Constant Contact, and distributed a survey to members of the Masters Cohort on September 30, 2009 (See Appendix F). However, as of October 13, 2009, only three people responded, and the success of the website could not be measured through this survey. In addition to the creation and design of the website, social network, and e-newsletter, the maintenance of these components (Barkan's 8th step) was also essential to the success of this project. In order to keep the website as current as possible, it had to be updated at least on a weekly basis. Throughout the week, I would gather important information to post from Google Alerts, e-newsletters, and information sent by third parties, and then on the weekends, I added and updated content to the website. If there were important news alerts or issues that needed immediate attention, I would post these to the website as soon as I was aware of them. The design, creation and implementation of the Arts Education Resources website and social network involved a broad thought process and extensive research and experimentation with content, design, and marketing techniques. While the actual design of the website and social network took less than a month to create, the maintenance and marketing of the project lasted five months and will continue to be an ongoing process in order to ensure that the website becomes more successful and aids teachers in the integration of arts into the classroom. 37 Chapter 4 REFLECTIONS AND RECOMMENDATIONS The elements involved in the undertaking of this project permitted me to develop knowledge and several skills that will allow for me to be a successful advocate for the arts. In order to provide content for the website, I conducted extensive research, and this allowed me to learn more about awards, foundations, and programs that I didn't know existed. I read about current news and reports about arts education and gained more insight into the current state of arts education in the country and Sacramento area. Without a thorough understanding of the state of arts education and the resources and tools available to arts educators and advocates, one is unable to fully devote the efforts necessary for advocating for the arts. In addition, the marketing aspect of this project allowed me the ability to network professionally and form relationships with people and groups who are interested in or who already are advocating for the arts. Because of the Arts Education Resources Website, I have been invited to join the arts education committee for Mayor Kevin Johnson’s “For Art’s Sake” initiative. Advocating for arts education is not a small undertaking, and the greater the support that can rally together, the more successful the efforts will be. I began this project with the assumption that it would be difficult to get the older generation to use the website, but, ultimately, I found that getting anyone to utilize it at all proved tricky. To add to this, while trying to evaluate my peers to see if and how they had used the site. I received little response; and, therefore, it was even more difficult to determine who was using the site and for what purposes. Still, the following statistics provide some insight into those who have utilized the site and its accompanying components. As of November 10, 2009, the website received an average of less than ten hits or views per 38 day. On occasion, the site has received as many as 100 views a day, but these statistics are based upon days that involved extensive marketing, and it is likely that these views were a result of that. According to Yahoo's web statistics, the site has been viewed a total of 2215 times as of November 10, 2009 and 76% of these views are from new visitors. 55% of visitors come to the site directly from a link, 40% visit the site from a referring site, and 5% found the site through a search engine. Visitors to the site come from three countries (The Netherlands, United Kingdom and the United States) and ten different states. The majority of visitors come from California (75%) with 75% of these visitors from Sacramento and the rest coming from mostly surrounding cities such as Davis and Folsom. The majority of views have been to the Arts Blogs page, which has been viewed 174 times. The grants page has been viewed 127 times, the Resources page 107 times, Support the Arts 88 times, Contact 74 times, and Venues a total of 56 times. The rest of the pages have been viewed very few times if at all. Disappointingly, the Programs page of the site has rarely been visited. The K-12 programs (music, visual arts, dance and drama) have never been viewed, but there have been 12 visits to the Professional Development and Adult programs page. This suggests that visitors to the site are more interested in their own professional development over the availability of programs for K-12 students. This, however, may be significant because it implies that teachers are trying to further their knowledge of the arts through the conferences and adult workshops focusing on arts education that are posted on the website. As of November 10, 2009, the e-newsletter has 92 subscribers. I added 68 of these manually based upon existing relationships, and obtained the remaining 24 either through requests to signup via e-mail (due to marketing efforts), or from those who signed up using the button on the main website. It appears that, on average, 30 people open each e-newsletter giving it an open rate of about 33%. It is unknown at this time if all subscribers are receiving the enewsletter or if it is somehow redirected by spam filters. Only three people responded to a survey 39 sent out to determine the use of the site, community, and e-newsletter, so I am not able to determine accurately if the e-newsletter is being received and read. As of November 10, 2009, the Arts Education Resources Community has 31 members fewer than I had originally hoped for. In addition, only a few people are actually using the community and posting events. While it may take more participation on my end to research upcoming events and keep the social network current, the goal for the community was for other people to participate and interact. An issue that I faced when creating the community was integrating it with my site to make it appear as if it was a component of the website. Yahoo! Site Builder did not allow me to manipulate it as I wanted to, and I had to post a link to the community. I feel that if I would have been able to make it so that when a person clicked on the "Community" tab on the navigation bar it would have directed them to the community, more people may have signed up. This is perhaps an element to look into, and if not too complicated and expensive, I will try to find a way to make this possible. It is possible that perhaps people are not using the community because they do not wish to take the time to sign up for it, or they may not feel comfortable using the Web 2.0 tools that it involves. While Web 2.0 is becoming more and more common, teachers may feel more comfortable interacting through traditional means (phone calls, in-person, flyers etc.), and this community may be something that they are not quite ready for yet. In an attempt to keep the community alive and to try and encourage more participation, I will make it a point to spend at least two hours a week adding new events and content and not exhaust all efforts to make it more successful at this point. While it is not possible to deduce the demographics of those visiting the site, reading the newsletter and utilizing the community, based upon who is opening the newsletter (as it can be tracked), it appears that the majority of readers are educators, which is important as the purpose 40 of the project is to target educators in the Sacramento area. Despite the fact statistics show that the site is only visited less than ten times per day on average and the community has not been a great success, the feedback that I have received has been very positive. I have received several e-mails from various people including K-12 teachers, members and staff of arts organizations, and other arts enthusiasts and advocates that have been positive, encouraging, and grateful for my efforts. (See Appendix F). A project of this scope is not a small undertaking, and while for now it may not have reached a wide audience, it is still in the early stages and one cannot expect that the whole world will visit the website after it has been up and running for just five months. It will take more time to broadcast the site to other parties, and this will require those who are already using the website to continue distributing it to others and more marketing on my end. In addition, I would like to think that the existence of the site itself is a success. No one site aimed at the Sacramento area compiles all the resources in one place. This site is comprehensive and contains information of many varieties, allowing the visitor to find resources for arts education that he or she may find of interest. The response to a survey I e-mailed to the mailing list for the e-newsletter did not gather significant results; however, those that did respond provided useful information and suggestions. (See Appendix G). Before the undertaking of the Arts Education Resources website, I had some experience in web design and social networking, in my personal life and through my work as executive assistant for the Association of California Symphony Orchestras, but the process of this project allowed me to expand upon my abilities in website development and social networking. After the website had been up and running for a little over four months, I received an email from Ruth Rosenberg, Professional Development Coordinator for Arts Education at the 41 Robert and Margrit Mondavi Center in Davis. Ms. Rosenberg had received word of my website from Sharon Gerber, the Mayor of Sacramento's liaison of the "For Art's Sake" initiative, and she invited me to join the arts education committee for this initiative. I attended my first meeting on October 20, 2009 to learn that our committee is looking for gaps in arts education in Sacramento, at all age levels. Over the next several months, we will identify these gaps and try to implement a plan of action for strengthening arts education in Sacramento. At this meeting, I met several more advocates for arts education and discovered that we may be able to assist one another in our interests. One such member of the committee complained that there is not one central resource for all of the arts events and resources in Sacramento. I feel that this provides potential for me to expand my website to include as many arts related activities in the Sacramento area, even if they do not just focus on K-12 education and professional development for teachers. While I originally planned to expand the website to a statewide and later national level, my thoughts now are that it might serve better to stay focused on the Sacramento region and expand the resources rather than the population it serves. Similarly, perhaps by being involved in “For Art’s Sake,” I will make connections with people who might be able to help me to further my career in arts education and, ultimately, give me the chance to work as an advocate for the arts in a more professional setting. The overall outcome of this project was not what I expected. Initially, I expected that teachers would tell me how they integrated the arts into their classrooms from using information from the website. However, I have since learned that I cannot obtain that information in such short time, but I will continue the work I have been doing and hope that over the next five years or so, the website will be the “go-to” place for teachers in Sacramento. Perhaps with the Any Given Child and For Art's Sake initiatives, the website will find its place in the arts community in Sacramento and will be propelled by the development of this initiative. 42 Ultimately, while I did not reach as great an audience as I had hoped for, it seems that those who visit the website regularly find it to be useful. Through the responses I have received from those who it has reached, it is of interest and a great resource. Once it reaches more people and is more widely used, it should be a greater success. The creation of a website is not a small task, and for those who plan to do so, I would make a few recommendations. It is essential to conduct extensive research in regards to the Content Management System (CMS) that will be used for the design of the website. Depending on the creator’s strengths and weaknesses, the appropriate CMS will differ from person to person. For example, if one’s strength is not graphic design, the creator will need to use a CMS that provides several templates and images to make the design process easier. While the choice of CMS is essential, I would recommend that even more consideration be put into the content of the website itself. Content needs to be concise and get the essential points across, however, it should not be too lengthy so as to disinterest the visitor. The promise of more interesting content should be alluded to and links should be provided so that the visitor can find more information. In addition, relevant information should be easy to find and the site should be organized to make this possible. While I have still not concluded the best method of marketing for Arts Education Resources, marketing is an element of website creation and broadcast that strongly needs to be considered. The designer should know initially that it may not always be easy; it is time consuming; and one should allow plenty of time to get the website off the ground and marketed to the appropriate audience. Website upkeep is also a huge necessity, for if one does not regularly update the site, it will become irrelevant, out-of-date, and frequent visitors may stop coming because the information is becoming old. It is essential to add content and remove irrelevant content at least once a week. 43 I would also recommend that, depending on the nature and target group of the website, sending an e-newsletter periodically is an excellent way to keep visitors up-to-date on relevant information and to let them know that you exist and draw them to your website should it have slipped their mind. Many people would rather keep in touch through an e-mail than have to hunt around for the information they need on the site. Finally, I would recommend that if creating a social network or community, interaction and upkeep by the creator should be made frequently, perhaps even daily, and the target audience of the website may not always find a community particularly helpful. It may be time to cut losses on that one if participation does not grow after a few months or so. In all, when deciding to create a website, one must have a lot of patience and realize that such things can take months, if not years to get off the ground and reach the relevant people. 44 APPENDICES 45 APPENDIX A Website Screenshots Home Page 46 Advocacy 47 Articles & Reports 48 Arts Blogs 49 Community 50 Facts 51 Grants/Foundations 52 News & Opportunities 53 Programs 54 Resources & Materials 55 Support the Arts 56 Useful Websites 57 Contact Us 58 APPENDIX B Community Screenshots Arts Education Resources Community Homepage 59 Community Signup Page 60 APPENDIX C Marketing E-mails 1) E-mail sent to all arts educators, advocates, and organizations that I knew of in the Sacramento Area Good Afternoon, I am not sure of the demographics of this listserv and apologize if this information is not relevant to you. I am currently pursuing my Masters at CSU Sacramento in Arts Education (after graduating from UCD in 2006 with my B.A. in music) and for my thesis project I have created a website and social network aimed at providing resources to arts educators, advocates and parents in the Sacramento area. Much of the content will be useful to any part of the country but there are sections tailored specifically to the area. The website URL is www.artsedresources.com. As a leader in the field of arts and/or arts education, I am sending this e-mail to you in hope that you might be able to pass the link to the website on to anyone you feel might find it useful. In addition, I am sending out a bi-monthly e-Newsletter with information about upcoming events, opportunities and news about arts education that can be signed up for on the homepage. If you have anything you would like me to post on the site, you are more than welcome to send it to me. It is my endeavor to raise awareness for arts education in Sacramento and I am trying every avenue possible to get word of the website out to people! Thank you for your help, Caroline Firman www.artsedresources.com (916) 903-7691 2) E-mail sent to members of the For Art's Sake Arts Education Committee From: Caroline Firman <cjbamforth@gmail.com> To: cjbamforth@gmail.com Sent: Tue, Oct 20, 2009 12:57 pm Subject: For Art's Sake Arts Education Committee: Arts Education Resources Website 61 Dear Arts Education Committee: I hope that you don't mind me contacting you all like this but I was hoping to spread the word! Some of you may have already received this e-mail from myself or someone else, but I wanted to let you know about a website I have created for my Master's Thesis Project that provides the Sacramento area with resources for arts education. I created the website in June and it is still a work in progress. I am always looking for more information to add to it in order for it to be a comprehensive resource. In addition to the website, I have been sending a bi-monthly e-newsletter and there is also a social network tied to the website where people can post events, blogs, videos, photos, and other information. This is a very low budget project, so it's not the most fancy looking of websites, but I try to keep it is organized and informative as I can! The URL for the site is: www.artsedresources.com Social Network: community.artsedresources.com I am hoping to get word of my site out to every individual that might be interested in the site and find it useful. My marketing efforts so far have not been that successful and I am hoping that some of you may be able to help with that by passing it on. In addition, the social network is not being utilized as much as I would have liked it to have been. Also, please send me anything and everything that you feel could be essential to the website. I can always add new categories of information if you feel it necessary. At today's meeting, it sounded like there were many more organizations and programs that I haven't heard of, so please make sure you send me information about your organization to include. I would appreciate any input and feedback and if you could pass information on to anyone that you feel this could be of use to. I have tried to get it out to the schools, but so far, that hasn't been very successful. I have also attached a flyer that I have made if you wish to distribute it in any way. Thank you, Caroline Firman 62 APPENDIX D E-Newsletters First e-Newsletter sent July 30, 2009 63 2nd Design of e-Newsletter, ongoing since August 26, 2009 64 APPENDIX E Flyer 65 APPENDIX F Feedback E-mails received 1) Re: News from Arts Education Resources - October 15, 2009 Caroline: This informational service was exciting to receive this morning. Well done!!! Crystal 2) RE: News from Arts Education Resources - October 15, 2009 Thanks Caroline. This is great stuff, I will share it with the Board and staff. Vicki Vicki Schaevitz Sacramento Youth Symphony Office Manager 3443 Ramona Ave., Suite 22 Sacramento, CA 95826 vickisys@sbcglobal.net 3) Thank you Caroline, Your website is amazing. I've shared it with student teachers and colleagues at UCD. Thanks for starting such a great resource. Does Sacramento Mayor, Kevin Johnson, know about the site? I ask because of his work with the community to support the arts in Sacramento. Anna Anna Kato, Ed.D. School of Education University of California One Shields Avenue Academic Surge, #2063 Davis CA 95616 Phone: (530) 752-3401 Fax: (530) 752-5411 http://education.ucdavis.edu 66 APPENDIX G Web Analytics Samples of how Web Analytics pages read 67 68 APPENDIX H Survey Instrument Survey Instrument I would appreciate a few moments of your time to fill out a quick survey about the Arts Education Resources Website. 1) Please enter the information indicated below: By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected. First Name: Last Name: Job Title: Company Name: Email Address: City: Postal Code: 2) How often did you visit the Arts Education Resources Website? (www.artsedresources.com - NOT the Community) Once a day Once or twice a week Once or twice a month Never 3) Have you informed anybody else about the Arts Education Resources Website? If so, who and how? Yes No Comment: 4) What useful information have you gained from the website? News about Arts Education Information about Programs and Classes in the Area Useful Websites Grants and Funding Opportunities Lesson Plans and Curriculum Other____________________ 69 5) Do you find the website easy to navigate? If not, please explain. Yes No Comment: 6) What content would you like to see represented on the website that is not already there? Comment: The Arts Education eNewsletter is sent bi-monthly and includes important up-to-date news and events in Arts Education, specifically in the Sacramento area. I will need to start paying for the newsletter service so I need to know if this is a useful piece of information. If it is not being read or utilized, I will not continue to send it. 7) Have you read the Arts Education Resources e-Newsletter? Yes No 8) If you have read it, do you find it informative? Yes No Comment: 9) How frequently would you like to receive the e-Newsletter? Once a week Bi-monthly Once a month Never 10) Please make suggestions for content in future e-Newsletters: Comment: 11) Comments: 70 REFERENCES Arnstine, D. (1967). Philosophy of education: Learning and schooling. New York: Harper & Row. Barkan, T. (2008). How to develop a successful social networking strategy. Retrieved from http://www.globalstrat.org Berger, J. (1972). Ways of seeing. London: British Broadcasting Corporation and Penguin Books, Ltd. Blog. 2009. In Merriam-Webster Online Dictionary. Retrieved August 15, 2009, from http://www.merriam-webster.com/dictionary/blog Blog. (2009). In Wikipedia, The Free Encyclopedia. Retrieved, October 13, 2009, from http://en.wikipedia.org/w/index.php?title=Blog&oldid=319210173 Content management system. (2009). In Wikipedia, The Free Encyclopedia. Retrieved 16:44, October 13, 2009, from http://en.wikipedia.org/w/index.php?title=Content_management_system&oldid=3184 55680 Dewey, J. (1934). Art as experience. New York: The Berkeley Publishing Group. Domain. (2009). In Wikipedia, The Free Encyclopedia. Retrieved, October 13, 2009, from http://en.wikipedia.org/w/index.php?title=Domain&oldid=317281597 Eisner, E. (1998). The kind of schools we need: Personal essays. Portsmouth, NH: Heinmann Forum. 2009. In Merriam-Webster Online Dictionary. Retrieved August 15, 2009, from http://www.merriam-webster.com/dictionary/forum Gardner, H. (1983). Frames of mind. New York: Basic Books, Inc., Publishers. Greenhow, C. (2006). From blackboard to browser: An empirical study of how teachers’ beliefs and practices influence their use of the Internet in the classroom and are influenced by the Internet’s affordances. Unpublished doctoral dissertation, Harvard University, Cambridge, MA. Heo, H. (2004, October). Inquiry on storytelling for the web-based environmental learning environment. Paper presented at the annual meeting of the Association for Educational Communications and Technology, Chicago. Imperatore, C. (2009). What you need to know about web 2.0. Techniques: Connecting Education and Careers, 83(9),20-23. 71 Jurmann, M. (2008). The official successful website checklist challenge. Retrieved from http://www.chromaticsites.com King, K.P., & Gura, M. (2006). Professional development as podcast. Retrieved from http://www.techlearning.com Knobel, M., & Lankshear, C. (2009). Wikis, digital literacies and professional growth. Journal of Adolescent and Adult Literacy, 52(7), 631-324. No Author. Art Paper Scissors. Retrieved from http://www.artpaperscissors.typepad.com Podcast. (2009). In Wikipedia, The Free Encyclopedia. Retrieved, August 15, 2009, from http://en.wikipedia.org/w/index.php?title=Podcast&oldid=317495258 Rhoades, E.B., Friedel, C.R., & Morgan, A.C. (2009). Can web 2.0 improve our collaboration? Techniques: Connecting Education and Careers, 83(9), 24-27. Richards Institute of Education and Research (2007). Education through music. Retrieved from http://www.richardsinstitute.org Schrage, M. (1990). Shared minds: The new technologies of collaboration. New York: Random House. Shedroff, N. (1994). Recipe for a successful website. Retrieved from http://www.nathan.com Social network. (2009, October 13). In Wikipedia, The Free Encyclopedia. Retrieved, August 15, 2009, from http://en.wikipedia.org/w/index.php?title=Social_network&oldid=319637588 Solomon, G., & Schrum, L. (2007). Web 2.0. New tools, new schools. Eugene, OR: International Society for Technology in Education. Thompson, J. (2008). Don’t be afraid to explore web 2.0. Education Digest, 74(4), 19-22. U.S. Department of Education. (2004). Toward a new golden age in American education: How the Internet, the law and today’s students are revolutionizing expectations. Washington, DC: Author. Web 1.0. (2009). In Wikipedia, The Free Encyclopedia. Retrieved, October 13, 2009, from http://en.wikipedia.org/w/index.php?title=Web_1.0&oldid=319646195 Web 2.0. 2009. In Webopedia Online Dictionary. Retrieved August 15, 2009, from http://www.webopedia.com/TERM/W/Web_2_point_0 Web analytics. (2009). In Wikipedia, The Free Encyclopedia. Retrieved, October 13, 2009, from http://en.wikipedia.org/w/index.php?title=Web_analytics&oldid=319042423 72 Website. (2009). In Wikipedia, The Free Encyclopedia. Retrieved, October 13, 2009, from http://en.wikipedia.org/w/index.php?title=Website&oldid=319605743 Wiki. (2009). In Merriam-Webster Online Dictionary. Retrieved August 15, 2009, from http://www.merriam-webster.com/dictionary/wiki