SCHEDULE B – RESPONDENT’S PRE-QUALIFICATION QUESTIONNAIRE
This document is provided by way of information and does not bind the City of Surrey to make an
evaluation based upon it solely or in part.
Project Title:
Security Services – Multiple Civic Sites
Reference No.:
1220-050-2013-008
A.
SUBMITTED BY FIRM NAME:
1.
___________________________________________________________________________
Full Legal Name of Firm:
2.
___________________________________________________________________________
Address:
3
Phone No.:
__________________
4
Email:
_______________________________________________________________
B.
LEGAL STRUCTURE OF COMPANY:
1.
Year Established: __________
2.
Corporation
3.
If Corporation/Partnership, year incorporated/organized: ___________________________.
4.
Names and Title of authorized signatory(ies):
C.
CONTACT PERSON
__________
Fax No.:
Partnership
______________________________
__________
Individual
____________
Respondent hereby authorizes the following contact person to represent the Respondent for the
purposes of the pre-qualifications Submission:
_____________________________________
__________________________________________
Contact Person
Title
__________________________________
Telephone Number
______________________________________
Facsimile Number
Security Services – Multiple Civic Sites RFEOI/SOQ 1220-050-2013-008
Page 1 of 6
D.
SUPPLEMENTARY INFORMATION
(a) Outline administrative controls, plans and process to monitor and assure contract compliance
of security services. Include methods of contract administration, audits, management
inspection programs, conduct and job performance standards, corrective action planning and
follow-up reporting;
(b) Do you have a formal quality control policy, linked to customer needs, that is understood and
followed by all employees?
(i)
Describe how you make sure that the quality of your services is consistent;
(ii)
Do you regularly review performance through internal inspections and meetings,
and keep a record of the results?
(iii)
Please provide a copy of your quality management policy and process;
(iv)
Explain how you manage communication with your clients to make sure that your
services continue to meet their needs;
(c) Service Performance Requirements – The Contractor will be required to develop and
maintain a service performance plan. Explain how you would accomplish the following:
(i)
(ii)
measure and assess the security and safety systems as needed; and
measure and assess that the Service performance requirements are being met to
ensure deficiencies are corrected before the level of Service becomes
unacceptable to the City.
(d) Describe your health and safety policy(ies) that will be followed during performance of the
Services.
(e) Describe your qualifications and experience in providing security services of similar size and
scope. Include, for example, experience in large public venues and/or events consisting of
people from a variety of backgrounds in a crowd setting, and dealing with potentially difficult
individuals in those crowd settings;
(f) Provide a description highlighting the applicable skills, qualifications and experience of your
contract manager and any supervisory staff. Include the name of your contract manager,
who will be able to receive communications and to meet with the City to discuss the delivery
of the services. Detail how your firm will be organized to manage this project. Indicate by
position or title the person(s) who will have the overall responsibility for this account;
(g) Provide information on your financial strength (with evidence such as financial statements,
bank references);
(h) Provide a description highlighting the applicable skills, qualifications and experience for
security personnel that would potentially be assigned to this contract, keeping in mind that
security personnel are required to possess an excellent command of the English language,
good communication skills, and previous experience with conflict resolution. A second
language may be an asset; however, English is the primary language required. As well,
security personnel are required to have a presence and a confidence level that will facilitate
the safety and well being of both staff and clients of the City;
(i) Describe your capacity to provide additional resources on an “as, if and when requested”
basis over and above any minimum requirements, for security requirements associated with
Security Services – Multiple Civic Sites RFEOI/SOQ 1220-050-2013-008
Page 2 of 6
unforeseen circumstances such as critical incidents or threatening behaviours directed at
particular offices or protest actions. Please note that such requests may be made on very
short notice;
(j) Provide your risk management plan. Identify and describe risks including, but not limited to,
safety of staff, clients, security personnel and government property. Describe how these risks
will be managed, keeping in mind that, on occasion, security personnel working in an office
waiting room area may have to regulate the behaviour of people who can be hostile,
aggressive, volatile and potentially violent;
(k) Provide details of your contingency plan for dealing with any disruption of services at City
facilities. Specifically, describe your service migration plan from the existing service model(s)
currently in place at each site, to your proposed service delivery model(s). Also, describe your
proposed service migration plan that would allow for a seamless transition from your service
delivery model to the service of another service provider;
(l) Describe the security training your company will obtain or provide to its employee working at
the City facilities to meet and exceed the challenging performance requirements;
(m) Briefly describe how your organization is an industry leader in the area the City wishes to
contract for and how your organization could provide the performance requirements outlined
in this RFEOI/SOQ;
(n) Describe how you would maintain essential security services during any labour disruptions of
your staff;
(o) Do you have an environmental policy statement committing your organization to a program of
improvement?
(i)
(ii)
(iii)
Do you identify and review your organization’s environmental impacts?
Do you set environmental objectives and targets against which your performance
is measured or audited?
Provide a copy of your environmental management policy and process;
(p) Proof of your ability to provide insurance coverage for the amounts in compliance with the
City’s sample insurance certificate form (available on the City's web site at www.surrey.ca
(search "Insurance Certificates") titled City of Surrey Certificate of Insurance Standard Form),
and additional insurance against theft of monies or personal property of the City by the
contractor’s staff assigned to perform the Services with a limit not less than $10,000 dollars;
and
(q) Respondent’s Background Screening Policy: Include a copy of your background screening
policy, which demonstrates how you ensure that only employees who were successfully
prescreened perform the services. Note: The City reserves the right to audit this policy.
Given the broad scope of the Services, the City may require additional risk management and
criminal background screening services.
Security Services – Multiple Civic Sites RFEOI/SOQ 1220-050-2013-008
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D.
NUMBER OF EMPLOYEES
1.
Work Category
Number of Employees
per Category
Administrative, Account Management, and General Office:
_____________________
Working Supervisor Security Guards:
_____________________
Security Guards:
_____________________
Mobile Patrol Security Guards:
_____________________
This Submission is submitted this __________ day of _________________________, 2013.
I/We have the authority to bind the Respondent.
___________________________________
(Name of Respondent)
___________________________________
(Name of Respondent)
___________________________________
(Signature of Authorized Signatory)
___________________________________
(Signature of Authorized Signatory)
___________________________________
(Print Name and Position of Authorized
Signatory)
___________________________________
(Print Name and Position of Authorized
Signatory)
Security Services – Multiple Civic Sites RFEOI/SOQ 1220-050-2013-008
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APPENDIX A
MAJOR SECURITY SERVICE PROJECTS COMPLETED IN THE PAST FIVE YEARS
Provide details of major security services projects completed in the past five years. N.B. The City’s preference is to
have a minimum of three references that demonstrates your experience (demonstrated experience in public
buildings). (use the spaces provided and/or attach additional pages, if necessary):
Project Title:
________________________________________________________________
Project Location:
________________________________________________________________
Project Scope:
_________________________________________________________
Contract Value of Work ($):
________________________________________________________________
Commencement Date and Duration: _______________________________________________________________
Reference Contact Details:
Key Client Contact:
________________________________________________________________
Telephone/Fax Numbers:
Phone: _______________________
E-Mail of Project Reference:
________________________________________________________________
Project Title:
________________________________________________________________
Project Location:
________________________________________________________________
Project Scope:
_________________________________________________________
Contract Value of Work ($):
________________________________________________________________
Fax: ________________________
Commencement Date and Duration: _______________________________________________________________
Reference Contact Details:
Key Client Contact:
________________________________________________________________
Telephone/Fax Numbers:
Phone: _______________________
E-Mail of Project Reference:
________________________________________________________________
Project Title:
________________________________________________________________
Project Location:
________________________________________________________________
Project Scope:
_________________________________________________________
Contract Value of Work ($):
________________________________________________________________
Fax: ________________________
Commencement Date and Duration: _______________________________________________________________
Reference Contact Details:
Key Client Contact:
________________________________________________________________
Telephone/Fax Numbers:
Phone: _______________________
E-Mail of Project Reference:
________________________________________________________________
Security Services – Multiple Civic Sites RFEOI/SOQ 1220-050-2013-008
Fax: ________________________
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APPENDIX B
MAJOR SECURITY SERVICE PROJECTS UNDERWAY AS OF THE DATE OF SUBMISSION
Provide details of major security services projects currently being performed as of the date of submission. N.B. The
City’s preference is to have a minimum of three references that demonstrates your experience (demonstrated
experience in public buildings). (use the spaces provided and/or attach additional pages, if necessary):
Project Title:
________________________________________________________________
Project Location:
________________________________________________________________
Project Scope:
_________________________________________________________
Contract Value of Work ($):
________________________________________________________________
Commencement Date and Duration: _______________________________________________________________
Reference Contact Details:
Key Client Contact:
________________________________________________________________
Telephone/Fax Numbers:
Phone: _______________________
E-Mail of Project Reference:
________________________________________________________________
Project Title:
________________________________________________________________
Project Location:
________________________________________________________________
Project Scope:
_________________________________________________________
Contract Value of Work ($):
________________________________________________________________
Fax: ________________________
Commencement Date and Duration: _______________________________________________________________
Reference Contact Details:
Key Client Contact:
________________________________________________________________
Telephone/Fax Numbers:
Phone: _______________________
E-Mail of Project Reference:
________________________________________________________________
Project Title:
________________________________________________________________
Project Location:
________________________________________________________________
Project Scope:
_________________________________________________________
Contract Value of Work ($):
________________________________________________________________
Fax: ________________________
Commencement Date and Duration: _______________________________________________________________
Reference Contact Details:
Key Client Contact:
________________________________________________________________
Telephone/Fax Numbers:
Phone: _______________________
E-Mail of Project Reference:
________________________________________________________________
Security Services – Multiple Civic Sites RFEOI/SOQ 1220-050-2013-008
Fax: ________________________
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