WESTERN MICHIGAN UNIVERSITY
Department of Human Performance and Health Education
HPHE 4990 RECREATION/SPORT MANAGEMENT INTERNSHIP
MANAGEMENT FUNCTION QUESTIONS
GOAL DEVELOPMENT - ORGANIZATIONAL VALUES
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What are the most important goals in the organization?
How were these goals developed? Who was actually involved?
How are these goals communicated to the employees? To the patrons, participants
or clients?
How are the employees involved in organizational goal development?
How and when are the organizational goals reviewed and/or revised to meet
changing conditions?
Attach examples of information produced by the organization which depicts the
goals and objectives by which they operate.
POLICY DEVELOPMENT
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How are the policies of this organization actually developed?
At what level within the organization is policy formulated?
Who is actually involved in the process - management personnel and/or employees
throughout the operation?
What internal or external influences may affect the development of policies?
How are policies and practices actually disseminated throughout the organization to
the employees? To the patrons or participants?
How are policies monitored and reviewed? Who does this?
Describe the process and/or procedures that are required for changing a policy.
PLANNING AND ORGANIZING
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How is the planning function carried out? Is there a special committee or board or
group charged with this responsibility?
Who is involved in the planning phases which determine the actual agency
objectives, strategies, tasks (jobs), timelines, schedules and programs?
Is there a master plan for the organization which is written and available for review?
If so, how often is it actually revised?
Are there departmental or unit plans within the organization?
Organizing and gathering appropriate resources are important functions in any
leisure service operation. What are the most valuable resources in this
organization?
DECISION MAKING AND PROBLEM SOLVING
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How are problems handled in this organization? What constitutes typical problems
that are handled on a "routine" basis?
What is the routine procedure that might be used to deal with a problem?
What constitutes a major problem or issue that faces the organization?
How are these situations handled? Who becomes involved?
What is a methodology for trying to anticipate potential or underlying concerns or
problems that the organization may have to contend with at some future date?
What is a standard procedure for dealing with a "crisis situation?"
MOTIVATION AND LEADERSHIP
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How is leadership defined in this organization? In other words, what are examples
of true leadership? Explain and give examples.
How are leaders within this organization identified? What do they do that is
different from the average staff member that sets them apart?
What special characteristics are sought out in personnel that might identify them as
having "leadership potential"?
Explain whether or not there a belief that different "leadership styles" are required
for different situations? Provide examples.
Describe the established method for motivating employees to excel.
Provide examples of motivation techniques that are utilized by the management
personnel to improve the quality of work efforts and/or productivity.
COMMUNICATION PATTERNS
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Identify the ways in which information is communicated within the organization?
Give examples.
All organizations recognize the difficulty of communication blockages or
breakdowns. What are examples that may have occurred in this organization?
Who is the a particular staff member that has the title and/or major responsibility to
communicate to the public or patrons? Describe this role.
How are communication problems handled in this organization?
Describe the special staff training or special sessions offered which addresses the
need to improve communications and service?
Provide examples of actual communication materials, such as newsletters,
announcements, brochures, memos, program bulletins.
PERSONNEL SUPERVISION AND DEVELOPMENT
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Describe the processing that takes place when a new employee joins the
organization.
What kind of special training or orientation takes place?
Is there an employee's hand book that describes expected behaviors and attitudes?
Describe several expectations that the organization instills in each of their
employees.
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If some personnel violate or do not comply with the policies/practices, what will
happen to them? How is the problem handled?
How are employees evaluated and/or monitored in this organization?
MARKETING AND PROMOTION
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Explain the marketing division or department, or how this function is handled.
What is the role and mission of this function within this organization?
Discuss the agency's target market segments.
What market research and target marketing does the agency do?
What specific strategies does the agency implement?
What type of promotional efforts does the agency make?
BUDGETING AND FINANCE
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How is the agency financed? What are the sources of revenue?
What is the estimated annual revenue income? What is the estimated annual
expenditure?
Describe this agency's a profit or non-profit focus? Who profits? Who subsidizes?
How is the actual annual budget/funds allocated to various departments?
What is the process for departments to develop annual budgets? Timelines?
EQUIPMENT AND FACILITIES
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Describe the area and facilities in which you work.
How are these maintained? Who is involved in custodial and maintenance of the
facilities? Who supervises? Who is totally responsible?
Determine if there is an actual maintenance management plan and/or a preventive
maintenance program (PMP).
Who pays for the maintenance or repairs?
How is the area and facility designed for its original purpose? How could the design
be improved?
How is the area facility aesthetically pleasing? How does it appeal to clients,
guests, participants and staff?
YOUR QUESTIONS
Develop five to eight (5-8) questions of your own and answer them.
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