THE ROLE OF CYBERCAFÉS IN THE PROVISION OF ACCESS TO INTERNET RESOURCES IN ILORIN, NIGERIA1 By Mudasiru Olalere YUSUF Senior Lecturer (Educational Technology) Sub-Dean, Faculty of Education Department of Curriculum Studies and Educational Technology University of Ilorin, Ilorin, Nigeria lereyusuf@yahoo.com Tel.: 2348033950774 1 Published in African Journal of Educational Studies, 3 (2), 225 – 246, 2005, Faculty of Education, University of Botswana, Gaborone, Botswana THE ROLE OF CYBERCAFE IN THE PROVISION OF ACCESS TO INTERNET RESOURCES IN ILORIN, NIGERIA Abstract Cybercafes offer opportunities for public computing, thereby providing opportunity for information and communication technology (ICT) literacy. Information technology literacy is becoming indispensable in the contemporary knowledge-based society. This study investigated the facilities available; the uses of internet resources for educational and non-educational purposes, and the problems confronting the cybercafés, in Ilorin, Kwara State, Nigeria. Sixty-eight café officials responded to the questionnaire items used for the study. Frequency counts and percentages were used for data analysis. The findings indicated that: majority of the cybercafés were established between 2000 and 2003, most are connected to the Internet through the wireless technology, the facilities/equipments in the cafes are inadequate, and all the servers and client systems (workstations) operate on the Window/DOS platform, using MS explorer. The findings also indicated that e-mail was the most prevalent resource used by clients, although other Internet resources were being used for educational purposes. In addition, problems of poor electricity, inadequate facilities, poor service from ISP, location of café and so forth, were recognised as major problems militating against effective operation of cafés. Based on these findings the need for government to provide enabling environment for cybercafés operation through the provision of basic amenities was stressed. Also, that 1 government should put in place appropriate structures to encourage the integration of the Internet into the Nigerian school system. The study further underscored the need for further studies on ICT literacy in Nigeria, particularly, through public computing. Background Ilorin is the capital of Kwara State, one of the 36 states of federated Nigeria. This city of over 700,000 inhabitants is located at the geographical and cultural confluence of the Southern Yoruba and Northern Hausa-Fulani linguistic groups. It is situated at about 500 kilometres from Abuja, the federal capital and 306 kilometres from Lagos, Nigeria’s economic capital. The city is surrounded by innumerable towns and villages of between 5-20 minutes driving distance. The city boasts of several modern amenities and infrastructures. Linguistically, it is a Yoruba speaking city, but historically and culturally a multi-ethnic city with affiliations to the Yorubas, Hausa-Fulanis, Nupes and Baruba linguistic groups. However, like in most Nigerian cities and mega towns, English language is widely spoken, and in fact, the major medium of instruction in the schools in Ilorin. In the economic sphere, traditional farming, and local handicrafts hold sway, along with a burgeoning civil servant populace employed in several government and private establishments. Educationally, there is a surfeit of educational, training, and research institutes in the city. By the African and the developing nation’s standard, Ilorin has a thriving educational industry. The close affinities and links between education and the Internet, regarded as “the world’s 2 largest library” (Becker, 1999) makes the Internet an innovation being rapidly exploited in Ilorin. The city is home to several primary and secondary schools (public and private), a federal university (University of Ilorin), a state polytechnic (Kwara State Polytechnic), a state college of education (Kwara State College of Education), a College of Arabic and Islamic Legal Studies, a School of Nursing and Midwifery, and a Technical College. Training centres and research institutes include: the Agricultural and Rural Management Training Institute (ARMTI), Nigerian Stored Products Research Institute (NSPRI), Raw Materials Research and Development Council (RMRDC), the Nigerian Centre for Agricultural Mechanisation (NCAM) and Micheal and Imoudu Institute of Labour Studies. The students, staff, training programme participants of these institutions readily make use of the Internet for information retrieval and application in research and communication. Review of Related Literature The Internet has become an indispensable aspect of the contemporary knowledge-based society, in the area of information management, storage, retrieval, communication and research. The importance of information and communication technologies (ICTs) has brought to the fore the need for ICT literacy world wide. It has also engendered the need for people to be fortified with basic skills which can be used to acquire new and emerging knowledge and skills (Williams, 2003). As a result of the Internet’s enormous potentials, it has become 3 indispensable in commerce, science and technology, health care delivery, and so on. The Internet, which is a network of network of computers sharing information, is a mechanism for information and means for collaboration and interaction between individuals and computer without the barrier of distance or geographical location (Leiner et al., 2002). It enables unfettered communication and transfer of data between and among computers at different locations in the world. The information and communication potentials of the Internet have reduced the gap between the developed and the developing nations in their access to information, which is vital for addressing the nations’ socio-economic problems (Kargbo, 2002). It also serves as energizer holding great promises for the socio-economic, cultural and political developments of developing nations (Caspary, 2002, & Xiaoming & Kay, 2004). The influence of the Internet on education has been profound. Some of its benefits include opportunity for making available to students and teachers on-line instructional materials. Learning can be made available anytime, anywhere, to either regular or distance learners; students who missed teacher’s point during classroom instruction would have the opportunity of going over the lecture/presentation; and teachers, students, administrators, ad researchers are provided with the opportunities of doing research on any topic from several internet resources (Go, 2000). It is a powerful tool for the use of the students and teachers as it provides profusion of instructional resources for formal and informal education for all ages. The Internet ensures that learners are actively 4 involved in teaching and learning, and greater access to education is assured. Furthermore, students, teachers, educators and researchers will optimise the potentials of the Internet to transform ways in retrieving and utilizing information in education and research. Teachers and students also augment classroom instruction through the Internet (Kargbo, 2002). It can be inferred that the Internet provides opportunities for the development of a better educated and literate society. Globally, over 605.60 million people are believed to be on-line and the number is increasing daily. This number is disproportionately distributed with North America (Canada and the United State of America) accounting for majority of users, while several parts of the world are scarcely affected by the Internet revolution (Griffith, 2002, & Nua Internet Survey, 2002a). For instance, Africa accounted for only 5.5 million users of Internet resources world wide (Nua Internet Survey, 2002a & 2002b). It should also be stressed that even in advanced countries; the distribution of usage is not even across regional and demographic lines. For example, in the USA regional demographic difference were found in access and use of Internet, as older Americans are under represented in Internet usage and there is obvious bias toward male users (Peslak, 2004). Cybercafes’ exist and are being established daily globally. They provide opportunities for public computing, thereby providing opportunities for ICT literacy (Williams, 2003). The cybercafe is the Internet equivalent of public phone, as it provides unrestricted access to the Internet. Through the cybercafe, users are 5 provided with opportunities to use the Internet without registering a name or any other information with any service provider (Eng, 2004). The cybercafe provides ready access to Internet resources for those who do not have access to the Internet as a result of financial constraints to acquire personal Internet connection and all those travellers away from home who need to use the Internet facilities (Martin, n.d. & Revelation Cybercafe, n.d.). Standard cybercafes are noted for coffee, live events, multi-media events and support for users. Clients are therefore provided with opportunities of working and socialising in a relaxed manner on-line. Cybercafe started in the USA in the driving range of Silicon Valley, in Southern California, where small cafes brought in computers with Internet access and allowed their patrons to explore the potentialities of the Internet for themselves. From there, the idea of cybercafe expanded world wide (Revelation Cybercafe, n.d.). The cybercafe solves the problem of interaction, which had been noted by some writers regarding ICT. The adoption of computer has been found to affect leisure activities as adopters devoted less time to sports and other outdoor recreation, and they engage in less social interaction (Zhu & He, 2002). Similarly, the Internet has been criticized for providing little personal human interaction. Even within instructional setting, Internet reduced interaction in class, as students ask few questions; discussion between teacher and students rare and students hardly respond to teacher’s questions (Ali & Franklin, 2001). The cybercafe eliminates isolation and provides opportunities for people to meet, socialize, and discuss their experiences (Revelation Cybercafe, n.d.). 6 Nigeria and Access to Information and Communication Technology With a population of over 100 million people, Nigeria, unarguably, is the most populated country in the African continent. This large population makes the country a potential market for ICT. However, Nigeria lags behind such countries like South Africa, Egypt and some other countries in Internet connection. For example, as at 1998, Nigeria was rated 15th in Africa in Internet host (Internet Domain Survey, 1998, quoted by Hall, 1998). Reasons that may be adduced for this state of low Internet connectivity include irregular or non-existence electricity, poor state of the country’s economy, poor telecommunication, political instability, and obsolete equipment, among others. This is attested to by earlier studies in Africa and Asia (Nua Internet Survey, 2002a and Xiaoming & Kay, 2004). The need for greater usage of ICT, particularly the Internet, has engendered several development policies in the area of telecommunication. This is because the Nigerian government recognises the innumerable benefits inherent in the use of ICT for social, political, economical and educational purposes. This is exemplified in the strategies outlined for rapid development of Internet infrastructure, service and contents of the National Policy on Telecommunication (FRN, 2000): Government shall encourage the provision of elaborate infrastructure required to have fast and reliable Internet access through institutional and private sector participation Government shall encourage the development of Internet content that will promote the social economic and political development of Nigeria Government shall continue to monitor the emerging application of the Internet in areas such as banking, telephone, as well as e-commerce and enact appropriate legislation and incentives 7 that will encourage their use to promote rapid socio-economic development Government shall promote the use of the Internet in health, agriculture, education and research and encourage private sector participation in this project (chap. 7) Similarly, in the Nigerian National Policy for Information Technology (FRN, 2001) the value of information technology in the development of the nation’s rural and urban communities was stressed. The strategies to achieve this include the establishment of rural Internet resource centres with VSAT capability to provide access to IT and the Internet, and also the establishment of IT facilities in rural areas through the use of mobile Internet unit. Before the liberalization of the telecommunication sector in year 2000, telephone access was not widespread, even in urban centres. For example, as at 1999, Nigeria had installed capacity of 700,000 and 400,000 connected telephone lines (FRN, 2000). However, the licensing of G S M operators between 2001 and 2003 has raised the teledencity of the country to over two million within three years. There are a number of governmental, non-governmental, and commercial concerns involved in the development of Internet and its adoption in Nigeria (Jidaw Systems Limited, n.d.) The Nigeria Communications Commission (NCC) is saddled with the responsibility for regulating the provision of Internet service. The National Information Technology Development Agency (NITDA) is saddled with the promotion of ICT (including Internet) use in Nigeria (NITDA, 2003), the Nigerian Internet Group (NIG), the Nigerian chapter of the global Internet Society (ISOC), and the Internet Service Providers Association of Nigeria (ISPAN). 8 Although ITC is penetrating every sector of the Nigerian Society, few empirical studies have been conducted on their use for socio-economic and educational purposes. Studies on Nigerian secondary schools have examined teachers’ competence and attitudes, students’ perception on the adoption of micro computer in education, status of computer education, and the gap between policy and practice of the Nigerian National Computer Policy (Ajelabi, 1998 Jegede & Adelodun, 2003, Jegede & Owolabi, 2003, & Yusuf, 1997, 1998). Studies at the tertiary institution level had examined computer literacy level and the gender differences among Nigerian university staff, and the level of internet usage for academic research in Nigerian Universities (Idowu, Adagunodo & Popoola, 2003 & Jagboro, 2003). In spite of the fact that cybercafes are prominent in Nigerian major cities and in spite of their contribution to the development of ICT literacy, no study known to the researcher had examined the impact of cybercafe on the promotion of ICT usage in Nigeria. William (2003) had underscored the need for research on how people acquire and practise computer literacy using the framework of public computing, that is, through cybercafes. Therefore, the purpose of this study was to determine the roles of cybercafe in promoting ICT literacy through the provision of Internet services in Ilorin, Nigeria, with regards to: (a) the type of facilities at the cybercafes (b) the type of Internet resources used by cybercafe clients. (c) the use of Internet resources for formal and informal educational purposes. 9 (d) the problems affecting effective operation of the cafe. Research Questions To achieve the purpose of this study, the following research questions were addressed by this study. 1. What types of facilities are available at the Internet cafes? 2. What type of Internet resources do clients use at the cybercafes? 3. Do clients of the cybercafes use Internet resources for formal and informal educational purposes? 4. What are the problems militating against effective operation of cybercafes? Research Method Research Type: The descriptive survey research method was adopted for this study. The method was considered appropriate for obtaining information on the roles of cybercafe in the provision of access to Internet resources in llorin, Nigeria. Instrument: A survey instrument ‘’Questionnaire on the Operation of Cybercafes” specifically developed by the researcher was used for this study. The instrument contained four major sections. Section A dealt with demographic information on the year of cafe establishment and location. Section B composed of six major items which addressed issues related to types of Internet connection, types and number of server and client systems, service cost and café club operation. Section C consisted of six items on the resources cybercafes clients’ use, while Section D comprised of nine major items that addressed the problems 10 of the cafés. Items on the instrument employed open ended response, paired comparison (forced choice between two alternatives: Yes/No), and choice from several alternative responses. A panel of experts made up of two educational technologists, two educational measurement experts and four computer science experts evaluated the instrument for the face and content validity. The instrument was pilot tested on 15 cybercafés located in Ibadan, Oyo State, Nigeria ad found to be valid and reliable. Sample: The population for this study was all the cybercafés located in Ilorin metropolis. Copies of the questionnaire were administered by volunteer final year student teachers in November, 2003. Out of a total of 81questionnaire copies administered, only 68 (83.95 percent) copies were correctly filled and duly returned, while 5 (6.17 percent) had incomplete information, and were thus discarded in the final analysis. The administration of the questionnaire on the café official (one in each cybercafe) took between 15-20 minutes. Most of the respondents had no difficulty in responding to the questionnaire items. Data Analysis and Results The frequency counts of the responses of the café officials were taken before the percentages of responses to each of the items were determined. The results are as reflected in Tables 1 - 7. Table 1 shows the demographic data on the cybercafé. 11 Table 1:- Years of Cybercafé Establishment and Locations Cybercafé Location Year of Establishment Before 2000 No. % Within or around 2 Education, Research or Training Institutions Outside the Immediate Environments of Education, Research or Training Institutions Total 2 2000 2001 2002 2003 No. % No. % No. % No. % 2.94 4 5.88 9 13.24 7 10.29 7 10.29 - 2 2.94 8 11.76 13 19.12 16 23.53 2.94 6 8.82 17 25 20 29.41 23 33.82 The results in Table 1 indicate that majority of the cybercafes were established between 2000 and 2003. Furthermore, 29 (42.65 percent) of the cafés are located within or around the immediate environment of educational, training or research institutions, while 39 (57.35 percent) are located outside the immediate environment of the institutions. Research Question 1: What types of facilities are available at the Internet cafes? Items in Section B of the questionnaire were used in answering this research question. The results related to the question are as reflected in Tables 2 – 5. Table 2 addressed the issue of the types of internet connection at the cybercafes. 12 Table 2: Types of Internet Connection at the Cafes Types of Connection No. of Cafes Percentage Dial – Up Access 7 10.29 Direct on PC 9 13.24 Wireless (VSAT) 11 16.18 Wireless (ISP) 41 60.29 Total 68 100 It can be deduced from Table 2 that 60.29 percent of the cybercafe receive their Internet signals through the four ISP in Ilorin. Also, 11 (16.18 percent) of them provide Internet service via the VSAT, 9 (13.23 percent) receive the signal through Direct on PC, while 7 (10.29 percent) are through Dial-up. Table 3: No. of Servers and System Platform in Cybercafes No. Servers 1 of No. Cybercafes 63 of Percentage System Platform Browser 92.65 Window / DOS Microsoft Explorer 2 5 7.35 Window / DOS Microsoft Explorer Above 2 - - Window / DOS Microsoft Explorer Total 68 100 The results in Table 3 indicate that 63 (92.65 percent) of the cybercafés have just 1 server each, while only 5(7.35 percent) have up to 2 servers each. This indicated that in the event of a system breakdown of the server, most of the cafés will not able to provide Internet service to subscribers on time, as they do 13 not have backup servers. All the servers in the cafés operate on Window/DOS System Platform and Microsoft Explorer Browser. Further analysis on facilities with regards to client systems, system platform and browsers are as indicated in Table 4. Table 4: Average No. of client systems, Platform and Browser Average No. of No. of Client Systems cafés 1-5 4 Percentages System Platform Browser 5.88 Window / DOS Microsoft Explorer 6-10 34 50 Window / DOS Microsoft Explorer 11-15 17 25 Window / DOS Microsoft Explorer 16-20 6 8.82 Window / DOS Microsoft Explorer 21-25 6 8.82 Window / DOS Microsoft Explorer 26 and above 1 1.47 Window / DOS Microsoft Explorer Total 68 100 - - The results in Table 4 indicate that most of the cybercafes have average of between 6 and 10 client systems (50 percent); and less than 9 percent of the cafés have between 15-20 client systems. Similarly, only one café (1.47 percent) has 25 and above client systems. Furthermore, all the client systems in the cafés operate on the Window/DOS platform using the Microsoft explorer browser. 14 Table 5: Average Charges for Internet Services Time/Duration Charges Remark 15 minutes N40 - N60 Minimum allowable time 30 minutes N70 – N110 Access expires within 7 days 1 hour N120 – N200 Access expires between 1-15 days 4 hours N500 – N600 Access expires within 14 hours Night Browsing N250 – N400 Between 10.00 pm – 6.00am Nigerian time Club Membership 15 hours N1800 – N2000 20 hours N2400 – N2600 25 hours N3000 – N3200 Browsing through Prizes vary clients personal Laptop reduced rate Access days of a month or 30 days at *Note: The official exchange rate of a Nigerian Naira to the US Dollar as at November, 2003, was $1 to N136. As can be observed from the results on Table 5 cybercafe clients have the options of payment based on required minutes or hour of browsing. Privilege is given for both Pay as You Use and Prepaid Service. It should be emphasised that cybercafes staff indicated that discount charges are usually allowed for regular users of a particular café. As an addendum to the results in the Table, only four of the 68 cybercafés (5.88 percent) indicate that they operate café club which gives discount for all services to members. 15 Research Question 2: What type of Internet resources do clients use at the café? The ratings of café officials on the type of resources client use at their cafes are as indicated in Table 6. Table 6: Internet Resources used by Cybercafe Clients Resources 1 2 3 4 5 6 E-mail 51 (75%) 12 (17.65%) 27 (39.71%) 3 (4.41%) 1 (1.47%) 1(1.47%) Internet Telephoning - 12 (17.65%) - 18 (26.47%) 10 (14.71%) 1(1.47%) Web Data Collecting (Education & Research) Use of Search Engine Internet Chat 12 (17.65%) 26 (38.24%) 13 (19.12%) 9 (13.24%) 6 (8.82%) 2(2.94%) 5 (7.35%) - 13 (19.12%) 20 (29.41%) 17 (25%) 5 (7.35%) 8(11.76%) 4 (5.88%) 3 (4.41%) 13 (19.12%) 25 (36.76%) 23 (33.82%) On-line Discussion - 1 (1.47%) 5 (7.35%) 8 (11.76%) 21 (30.88%) 33 (48.53%) Total 68 (100) 68 (100) 68 (100) 68 (100) 68 (100) 68 (100) The results in Table 6 indicated that majority of cybercafé clients make more use of the e-mail than other Internet resources. The table shows that 51 (75 percent) rated the e-mail first. Web data convection (related to education and research purposes) was rated next as 12 (17.65 percent) rated it first after the email, and the use of search engine for educational and other purposes was rated first by 5 (7.35 percent). However, another resource, the on-line discussion group, in spite of its relevance to education, was rated lower than each of the Internet telephone and Internet chat. Research Question 3: Are Internet resources being utilized for formal and informal educational purposes? 16 Items 2, 3, and 5 in Table 6 are directly related to this question. From the results in Table 6, it can be deduced that web data collection for academic purposes was rated first by 12 (17.65 percent) of respondents; the use of search engine, usually for educational purposes was rated next by 5 (7.35 percent). However, on-line discussion which can be relevant for educational uses was rated the least by most of the respondents. This implies that the educational significance of on-line discussion is yet to be recognised by Internet users in Ilorin. It should be underscored that the e-mail, mostly used for communication, at times, is used for educational purposes. Research Question 4: What are the problems militating against effective operation of cybercafes? The analysis relating to this research question is as reflected in Table 7. Table 7: Problems Confronting Cybercafés S/N Problems 1 Few client systems No. Cybercafes 24 of Percentage 2 Location of café 26 38.24 3 Problem of electricity 68 100 4 Poor service from ISP 49 72.06 5 Uncooperative attitude of clients 23 33.82 6 Incompetence of clients 30 44.12 7 Theft of café equipment/material 5 7.35 8 Problem of virus through the Internet 24 35.29 9 Problem of Equipment maintenance 30 44.12 35.29 The results as reflected in Table 8 indicate that electricity problem was rated highest, as all the 68 (100 percent) cafés involved in the study agreed on 17 this problem. Also, poor service from ISP was rated next 49 (72.06 percent), while the problem of client incompetence came third on the rating, 30 (44.12 percent). Other problems identified include the problems of the location of café 26 (38.24 percent), few client systems - 24 (35.29 percent), and the problem of virus through the Internet 24 (35.29 percent), among others. Other problems not indicated on the questionnaire, but identified and qualitatively analysed were obsolete hardware and rapid changes in computer technology with the attendant needs for constant system upgrading. Discussion and Conclusions There is increasing interest in the use of ICT through public computing using the cybercafe which has provided the greatest access to Internet resources in Nigeria. It can be deduced from the results presented that cybercafé establishment had increased tremendously between 2000 and 2003 which is a reflection of high demand for Internet services. There had been an increase from 2.94 percent to 33.82 percent within four years. It should be noted that over 40% of the cafes are located within the immediate environment of educational, researcher or training institutions in the city. The findings also indicated that majority of the cafés; over 80% are connected to the Internet through wireless technology (VSAT or local ISP). This is as a result of inadequate telecommunication facilities in Nigeria. This finding gives credence to the recommendation of earlier studies on the option of providing Internet access in developing nations (Caspary, 2002, International Telecommunication Union, 2001). Other major findings were that the servers and 18 client systems in all cafes were based on the Windows/DOS platform and all of them use the Microsoft explorer as the browser within their cafes. It was noted that most of the cafes do not have backup server and they also have very few client systems. The findings also highlighted the fact the e-mail was the dominant resource on the Internet used by most café clients. This result agrees with the findings of earlier studies which point to the dominance of the e-mail as an Internet resource, used most by clients (Gitta & Ikoja-Odongo, 2003, Jagboro, 2003). However, the purposes for which the uses were directed could not be discerned. The findings also indicated that web data collection and use of search engine ranked next after the e-mail. This goes to show the increasing use of the Internet for educational purposes. It was evident from this study that a number of problems like poor electricity, poor telecommunication, and inadequate facilities, impact negatively on cybercafé operation in Ilorin. These results confirm the submissions on the problem of Internet access made in earlier studies (Nua Internet Survey, 2002b, Xiaoming & Kay, 2004) It can be deduced that cybercafes have contributed in no small measure in the development of information technology literacy. The federal, state and local governments should provide the enabling environment for the cybercafé through progressive legislation, provision of improved infrastructural and loan facilities to the operators, and encouragement of the local production of equipment needed at the cafés. 19 Educators, teachers and educational administrators should be provided with the basic training to be able to assist in the promotion of the diffusion of ICT. They should be informed of the positive influence of ICT, particularly the Internet, on the teaching and learning. Nigerian primary, secondary and tertiary institutions should be connected to the Internet. Future research efforts should focus on how to integrate the Internet fully in the Nigerian school system. Other research efforts should also examine other areas of promoting information technology literacy through public computing. Such areas that may be examined include the application of the Internet in libraries, museum, and computing centres. 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An investigation to teachers’ competence in implementing computer education in Nigerian secondary schools. Journal of Science Teaching and Learning, 3 (1&2), 54 – 63. Yusuf, M. O. (1998). A study of the dimensions of teachers’ attitude toward computer education in Nigerian secondary schools. Journal of computer Literacy, 2 (1), 47 - 58. Zhu, J. J. & He, Z. (2002). Diffusion, use and impact of the Internet in Hong Kong: A chain Communication, process 7 (2). model. Journal Retrieved of July Computer–Mediated 7th, 2003, from http://www.ascusc.org/jcmc/vol7/issue2/china.html About The Author The Author is a Senior Lecturer (Educational Technology), in the Department of Curriculum Studies and Educational Technology, University of Ilorin, Ilorin, Nigeria. He is currently the Departmental Postgraduate Programme Coordinator and also the Sub-Dean, Faculty of Education, in the University. He had B.A. (Ed.) and M. A. (Ed.) degrees from Obafemi Awolowo University, Ile – Ife, Nigeria, and a Ph.D. degree in Educational Technology from University of Ilorin, in 1997. The author is happily married with five children. 24