Corporate Informat ion and Comput ing Services (CiCS) is a diverse department providing a wide range of services to the University, organised into seven service areas:
 Learning and Teaching Support

Research Comput ing Support
 Collaborat ion and Communicat ion

Corporate informat ion systems

Network and Comput ing infrastructure

Help, support and guidance to those using our services

Project Management and other business funct ions
CiCS has over 200 staff, based in three different sect ions:

Customer Services, responsible for improving communicat ion, supporting learning & teaching and developing customer service quality across the department

Technical Services, responsible for creat ing and maintaining high quality IT systems and services, which meet the ever increasing demands of the University community.

Business Services, responsible for managing Corporate Informat ion and Project Management groups along with taking responsibility for the administrat ive, business and management aspects of CiCS.
For further informat ion about our department and its structure, please go to our web pages at: http://www.shef.ac.uk/cics .
The University of Sheffield is committed to cont inuous improvement of its business processes, and towards this end is establishing a ‘Process Improvement Unit’ to deliver a permanent and fundamental shift in inst itut ional culture. This shift will be achieved primarily by managing improvement projects across the University to deliver against the following object ives:

To ident ify processes in need of improvement
 To assist the steering group with prioritisat ion of improvements
 To facilitate improvement events
 To monitor the implementat ion of improvements
 To embed a culture of cont inuous process improvement within the University
 To train staff in process improvement techniques and tools

To communicate the work of the unit widely, both within and outside the University
You will be one of two co-ordinators in the unit who will have as their main dut ies the investigation of process improvement opportunit ies, the running of Rapid Improvement events, disseminat ion of good pract ice and embedding a ‘Lean’ culture within the organisat ion.
The work of the unit will be directed by a steering group composed of senior academics and administrat ive staff.

Manage change initiat ives:
 investigate and ident ify areas for business process improvement;
 engage stakeholders in change processes to ensure commitment;
 develop appropriate skills and approaches in employees;
 manage employees through change processes;
 ensure significant improvements in work pract ices are made;
 manage implementat ion of projects and ensure outcome delivery;
Develop an inst itut ional climate for permanent and fundamental cultural change:
 guide senior managers in developing a LEAN Management approach;
 provide direct ion for organisat ional effect iveness and efficiency;
 manage expectat ions surrounding organisat ional change;
 resolve conflict ing agendas;
 increase team work across funct ional areas;
Report on act ivit ies:
 present quarterly report to Steering Group;
 run seminars concerning process improvement at the University and on PI methods generally;
 present at external seminars concerning process improvement as pract ised at the University and

 generally; input into Business Transformat ion plan;
Perform any other dut ies commensurate with the grade of the post.
Applicants should provide evidence in their applications that they meet the following criteria. We will use a range of selection methods to measure candidates’ abilities in these areas including reviewing your on-line application, seeking references, inviting shortlisted candidates to interview and other forms of assessment action relevant to the post.
Criteria
Qualifications and experience
Essential Desirable
1. Have a good honours degree in a relevant discipline (or equivalent experience)
2. Proven experience of implement ing business change using process improvement methods and tools
3. Relevant experience within the HE Sector
Management skills
4. Experience of mot ivat ing stakeholders to deliver against specific goals
Communication skills
X
X
X
X

5. Ability to communicate with academic and administrative staff at all levels of the University, and with students
6. Proven workshop facilitation skills
7. Ability to write clearly and concisely to present concepts and complex material to a variety of groups
8. Experience on reporting to committees to provide updates and make recommendations
Team working
9. Ability to engage with and motivate people at all levels
Problem solving and decision making
10. Ability to encourage others to develop creat ive approaches to problem solving
11. Ability to analyse business problems and engage in business development act ivities
12.
Project management
Ability to assess and organise resources, and plan and progress work act ivities. in the mid to longer term
13. Experience of project management approaches
Personal effectiveness
14. Experience of developing and maintaining a network of contacts throughout own work area
15. Experience of adapt ing skills to new circumstances
X
X
X
X
X
X
X
X
X
X
X
This post is full-time:
This role has been identified as a full-time post, but we are committed to exploring flexible working opportunities with our staff which benefit both the individual and the University. Therefore, we would consider flexible delivery of the role subject to meeting the business needs of the post. See www.sheffield.ac.uk/hr/wellbeing/info/wlb.html
for more information.
Terms and conditions of employment: be those for Grade 8 staff.
Salary for this grade: £37,012 - £44,166 per annum. Potent ial to progress to £49,689 per annum through sustained except ional contribut ion.
More details on salaries, terms and conditions and our wide range of benefits for staff are available at www.sheffield.ac.uk/hr/reward/structures
Closing date: TO BE CONFIRMED BY HR
Informal enquiries:
For all on-line application system queries and support, contact: e-Recruitment@sheffield.ac.uk
.

For informal enquiries about this job and department, contact:
Following the closing date, you will be informed by email whether or not you have been shortlisted to be invited to participate in the next stage of the selection process. Please note that due to the large number of applications that we receive, it may take up to two working weeks following the closing date before the recruiting department will be able to contact you.
It is anticipated that interviews and other selection action will be held on XXX. Full details will be provided to invited candidates.
The University of Sheffield is committed to achieving excellence through inclusion.
The University of Sheffield is proud to be a Two Ticks employer www.sheffield.ac.uk/hr/equality/support/twot icks/
The University has achieved the Athena SWAN award for Women in Science, Engineering and Medicine.