The HML contract will be managed by the following team in the HR Service
Helen Rodger Head of HR Operations (Contract lead)
Claire Jones HR Manager (integrated Health and Wellbeing and operational lead)
Gayle McKeachie HR Manager (links to customer base in faculties and departments)
Raj Dhami HR Assistant (Enquiries, service and contract support)
The role of the Client team is to be the interface between the University and HML and specifically
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Management and monitoring of the HML contract including service performance against service level standards and performance indicators
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Ensuring connectivity of HML service to our wider Health and Wellbeing Strategy and Juice offering
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Relationship management interface between University , the customer base and HML
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Planning and managing the central budget and payment of service invoices
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Receipt and review of management and performance information on service activity
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Understanding trends analysis in service use, areas of demand and significant health issues identified to facilitate as appropriate targeted support and /or intervention
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Working with HML to ensure ongoing service development which complements our wider Health and Wellbeing strategy
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Management of communications within the University
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The internal escalation point for service issues and complaints
The Client Team can be contacted as follows:
 occupationalhealth@sheffield.ac.uk
 by Telephone to Raj Dhami on extension 21630