Sacramento City College
Strategic Planning System
Title (include date of plan): 2014-15 Continuous Quality Improvement Program Plan
Plan Type: Program Plan
OPR: President’s Office and PRIE Office
Collaborative Group(s): President’s Cabinet
Reference documents: College Goals & Strategies
Planning year: 2015-16
SECTION I: Overview & Strategic Information
A. PROGRAM DESCRIPTION & PURPOSE
The Continuous Quality Improvement (CQI) program at Sacramento City College focuses on the ongoing
review and improvement of SCC processes. The general activities of the SCC CQI program include:
 Participation in the Continuous Quality Improvement Network (CQIN); this provides an
institutional resource for Continuous Quality Improvement (CQI) activities at SCC.
 Facilitation of the use of data related to institutional effectiveness for continuous improvement
across the college. This occurs throughout the academic year.
 Provision of professional development about continuous quality improvement through activities
such as workshops, speakers and travel. Typically CQI program plan funds support the travel of a
SCC team to one major event in the spring of each academic year.
 Support for the implementation of actions related to continuous improvement in support of the
College Goals. This occurs throughout the academic year.
The CQI work supports the achievement of SCC College Goals.
 CQI emphasizes institutional effectiveness in ways that support the College’s commitment to
teaching and learning effectiveness as described in SCC Goal A: Deliver student-centered
programs and services that demonstrate a commitment to teaching and learning effectiveness and
support student success in the achievement of basic skills, certificates, degrees, transfer, jobs, and
other student educational goals.
 CQI emphasizes the alignment and integration of processes supports SCC Goal B: Align
enrollment management processes to assist all students in moving through programs from first
enrollment to completion of educational goals.
 CQI emphasizes employee engagement and accountability in ways that directly align with SCC
College Goal C: Improve organizational effectiveness through increased employee engagement
with the college community and continuous process improvement.
1
B. ENVIRONMENTAL SCAN
An increasing emphasis on continuous improvement and outcome metrics has been evident from the
accrediting commission (ACCJC), the California Community College Chancellor’s Office, the State of
California and the Federal Department of Education. For example, changes related to Student Success and
Support Programs (SSSP) and Student Equity planning have affected CQI work at the college:
 The activities supported by CQI practices, such as the alignment and integration of college
processes, are also designed to improve student success.
 Information related to CQI can be used to evaluate the impact of interventions designed to support
new students through matriculation, etc.
 Metrics from the Scorecard required by the Student Success Act of 2012 form part of the college
CQI metrics.
The increasing emphasis has resulted in the need for additional use of data related to institutional
effectiveness.
C. MULTI-YEAR DIRECTIONS OR STRATEGIES
Describe the general directions in which you see the Program moving over the next 3 years. Include any
multi-year initiatives your program plans. Describe how these directions and initiatives align with the
College Goals. This information will be considered by the CSPC when they review the College Goals &
Strategies each year and may lead to the development of new or revised college strategies.
Multi-year strategies of the CQI program:
 Develop additional CQI data that support the college goals.
 Work to increase the participation of the college community in the use of that data.
 Identify and support key college efforts related to continuous improvement.
SECTION II: Operational Review and Plan
A: REVIEW OF ACCOMPLISHMENT OF THE PREVIOUS YEAR’S WORK
CQI: Achievement of objectives Spring 2013 through Fall 2014
Objective
Expected
Results/Progress
Outcome
Objective 1 (Dissemination
of information about CQI
methods)
Support staff learning
about continuous quality
improvement (CQI)
through activities such as
workshops, speakers and
travel to CQI-related
events.
A team is identified
and attends the
summer institute (or
alternative staff
development
opportunities) with
the intent of
developing ideas and
actions relevant to
SCC vision, values,
and goals.
This supports the CQI
Workshops related to
long term objective to
CQI are provided for
identify and support key the college.
college efforts related to
continuous improvement.
Objective 2:
(Implementation of CQI
practices)
Assist in the
implementation of
actions and processes
that focus on continuous
improvement in support
of College Values and
Goals.
Membership in CQIN was renewed. A decision was
made to not attend the CQIN summer institute.
Instead CQIN funds were used to support attendance
of college employees at the following:
 Hispanic Association of Colleges &
Universities (HACU) conference
 Travel to preview Civitas Learning products
related to the use of predictive analytics for
student success
 CCSSE/NSSE Engaging Latino Students
conference
These events are directly related to SCC efforts
to reduce gaps in student success between student
demographic groups.
A variety of workshops related to planning and
research in support of continuous quality
improvement were offered. In addition, the college
President facilitated the annual meeting of the
Standing Committee Chairs in support of continuous
quality improvement.
Key projects, actions
and processes that
focus on continuous
improvement in
support of College
Values and Goals are
implemented at SCC.
Four IQ awards were granted. Reports on those
activities are attached to this plan (see Appendix)
The application of the
continuous quality
The Institutional Effectiveness Reports were
developed over the summer and provided in the Fall.
This supports the CQI
long term objective to
identify and support key
college efforts related to
continuous improvement.
Objective 3 (Institutional
effectiveness data)
Facilitate the use of data
related to institutional
effectiveness across the
college.
improvement
approach as it relates
to SCC Values and
Goals is broadened
across the College.
This supports the CQI
long term objective to
develop CQI data reports
that support the college
goals and increase the
participation of the
college community in the
use of that data.
Procedure or task
Spring 2013
Develop an interactive website for SCC
employees that can be used to share ideas and
support employee communication and
engagement. (Objective 1)
The IE reports supported the work of the CSPC and
PRIE Committees.
Two new IE reports are being produced for Fall 2014
- the Student Voices Report and the Student Equity
Report.
Data was provided for unit planning and program
review. Assistance in the use/interpretation of the
data was provided.
Core indicators for the College Goals have been
developed.
Timeline
Responsible
persons
Accomplishments
Jan-April
This was not undertaken because of
the availability of the new SCC
website.
Plan CQI workshops and activities for Fall 13
and/or Spring 14 (Objective 1)
Jan-April
College President
PIO
IT Dean
Staff Development
Coordinator
PRIE Dean
Renew CQIN membership (Objective 1)
Jan-Feb
College President
Membership was renewed.
Jan - March
College President
March June
College President
CQIN
representative
Criteria were developed and IQ
Awards were made.
A decision was made to not attend
the CQIN pre-institute this year.
Instead funding was used to support
travel of SCC personnel to:
 HACU conference
 Civitas preview
 CCSSE/NSSE Engaging
Latino Students event
These events are directly tied to our
data-based work on improving
student success for
underrepresented groups.
Develop criteria for CQI Initiatives awards.
(Objective 2)
If resources permit, attend the CQIN pre-institute
working session and summer institute or
alternative event. (Objective 1)
Fall 2014
Prepare Institutional Effectiveness reports that
are targeted for standing committees and/or
constituency groups. (Objective 3)
AugustNovember
PRIE Office
A variety of workshops related to
planning and research in support of
continuous quality improvement were
offered.
Drafts of the Institutional
Effectiveness Reports have been
developed and will be distributed in
Identify current CQI practices that support
continuous improvement at SCC and
disseminate information about those practices.
(Objective 2)
SeptemberOctober
President’s Cabinet
Executive Council
PRIE Dean
Announce applications for CQI Initiatives
awards; collect applications and select
awardees. (Objective 2)
Examine institutional effectiveness data and
promote a college-wide dialogue related to CQI.
(Objective 3)
September November
President’s Cabinet
Executive Council
September December
Conduct CQI workshops and activities
(workshops, speakers, etc.) (Objective 1)
SeptemberDecember
PRIE Dean
Executive Council
President’s Cabinet
PRIE Committee
PRIE Dean
(and others TBD)
November. The IE reports support
the work of the CSPC, PRIE,
Matriculation, Student Equity, and
BSI Committees.
The focus has been on identifying
practices supporting implementation
of the new SSSP and Student Equity
Plans.
The announcement for the second
round of IQ Awards went out to the
college. Proposals are due Dec 1.
Key indicators for the College Goals
have been included in the IE Reports.
A variety of workshops related to
planning and research in support of
continuous quality improvement were
offered. For example, the PRIE
Committee presented information on
the use of evidence for continuous
improvement a several venues
including Department Chairs
Council., Classified Senate, and the
Counseling Division.
In addition, the college President
facilitated the annual meeting of the
Standing Committee Chairs in
support of continuous quality
improvement.
Spring 2015 (Projected)
Choose recipients of IQ Awards (Objective 2)
Jan-Feb
College President
Conduct CQI workshops and activities (Objective
1)
Jan -May
PRIE Dean
Examine institutional effectiveness data and
promote a college-wide dialogue related to CQI.
(Objective 3)
Renew CQIN membership (Objective 1)
Fund travel to CQIN pre-institute working
session and summer institute or alternative
event. (Objective 1)
Possible travel opportunities:
 Hispanic Serving Institute Summit
 League of Innovation Conference
 Sustainability Conference
Jan - May
PRIE Dean
College President
PRIE Committee
College President
College President
CQIN
representative
Jan-Feb
March June
B. PROGRAM OBJECTIVES AND OUTCOMES/ MEASURES OF MERIT FOR THE
PLANNING YEAR
Objectives for the 2015-16 planning year:
For the past few years travel to the Continuous Quality Improvement Network (CQIN) spring and summer
events has been curtailed in light of the economic constraints faced by the College. The purpose of the
SCC Continuous Quality Improvement (CQI) process remains the same and travel to the CQIN meetings in
the future would strongly support that purpose. However, the emphasis of the program objectives is
shifting somewhat to focus more on internally derived work that can continue independently of attendance
at the CQIN meetings.
Objective 1 Dissemination of information about CQI methods: Support staff learning about continuous
quality improvement (CQI) through activities such as workshops, speakers and travel to CQI-related
events.
 Outcome: CQI staff development opportunities are provided. This may include travel to CQIN
events or other activities as well as workshops, etc.
 Outcome: College dialogue about CQI as it relates to the SCC Goals occurs in various venues (e.g.
through discussion of the College Goal indicators).
Objective 2 Implementation of CQI practices: Assist in the implementation of actions and processes that
focus on continuous improvement in support of College Values and Goals.
 Outcome: Key projects, actions and processes that focus on CQI are supported (e.g. through the IQ
Awards).
 Support the implementation of the Student Success & Support Programs (SSSP) and Student Equity
plans.
 Support the work of college pathways partnership projects such as Sacramento Pathways to Success
and the CCSSE/NSSE Engaging Latino Students project.
Objective 3 Use of institutional effectiveness data: Facilitate the use of data related to institutional
effectiveness across the college.
 Outcome: Data related to institutional effectiveness are identified, provided to appropriate college
groups and discussed in various venues across the college.
 Outcome: Increased outreach and training related to the interpretation and use of data for planning
and program improvement.
C. PROCEDURES AND RESOURCE REQUIRMENTS FOR THE PLANNING YEAR:
Provide information about the procedures that you will use to accomplish your objectives and the resource
requirements needed for those procedures. Include information about the funding sources available to
your program.
 Procedures: Explain the overall procedures that the program uses to fill its purpose and
implement its objectives. In some cases, a given procedure may support more than one objective.
 Resource requirements: State the resources (financial, facilities, and IT) that are needed to
implement program objectives.
 Funding sources: State the sources of funds that are applicable to your program.
Procedures:
Note: the cycle of annual CQIN activities begins in the Spring semester and runs through the end of Fall
semester, thus bridging academic years.
Objective 1 Procedures: (Dissemination of information about CQI methods)
 CQIN membership: The College’s membership in CQIN provides access to online resources and
discussions and information about CQI practices.
 Workshops, discussions, etc.: The College President and PRIE Dean will support the integration of
CQI themes through flex workshops, discussions at college committees and constituency groups,
invited speakers, dialogue at college retreats, etc.
 Travel: The College President will choose a team to travel to events that support continuous
improvement and the institutional effectiveness emphases being pursued at the college. In some
years, travel may be omitted if travel costs are high and/or if no event aligned with college
emphases is available.
 Website: The College President will work with the PIO, IT Dean, and Staff Development
Coordinator to develop an interactive website for SCC employees that can be used to share ideas
and support employee communication and engagement.
Objective 2 Procedures: (Implementation of CQI practices)
 Highlighted activities: The college leadership will identify activities that support continuous
improvement at SCC and to share the results of those activities.
 CQI Initiatives awards: These awards will provide small amounts of funding to specific efforts that
contribute to CQI at SCC. The College President will develop criteria and an application process
for these awards.
Objective 3 Procedures: (Use of institutional effectiveness data)
 Data dialogue: The PRIE Dean will work with the Executive Council, President’s Cabinet, the
PRIE Committee and other groups to examine IE data and build related dialogue.
 IE reports: The set of college Institutional Effectiveness Reports provided by the PRIE Office will
be modified to include reports related to institutional effectiveness for standing committees and/or
constituency groups.
Objective and Procedures
Timeline
Responsib
le persons
Objective 1 (Dissemination of information about CQI methods)
Resource Requirements
CQIN membership: The College’s
membership in CQIN provides access to
online resources and discussions and
information about CQI practices.
Jan-Feb
2015
College
President
Funds for membership costs
Website: Develop an interactive website
for SCC employees that can be used to
share ideas and support employee
communication and engagement.
Jan-April
2015
College
President
PIO
IT Dean
Time of individuals involved in
website development
Workshops, etc.: Support the integration
Jan 2015-
PRIE Dean
Time of individuals involved in
Projected
Costs
$2000
No financial
resources
required
of CQI themes through flex workshops,
invited speakers, dialogue at college
retreats, etc.
May 2016
Travel: If resources permit, send a team
to events that support CQI and align with
emphases being pursued at the college. In
some years, travel may be omitted if
travel costs are high and/or if no event
aligned with college emphases is
available.
Jan-July
2015
planning and delivery of
workshops, etc.
College
President
PRIE Dean
Funds for travel, registration,
etc. for 4-8 individuals to one
or more events.
No financial
resources
required
$5,000
Time of individuals involved in
the travel and subsequent
implementation of practices.
Objective 2: (Implementation of CQI practices)
Highlighted activities: Identify activities
that support continuous improvement at
SCC and involve the college in dialogue
about those activities (e.g. SSSP, Student
Equity, Sacramento Pathways, etc.)
Ongoing
through
2014-15
PRIE Dean
Time of individuals involved in
the activity.
CQI Initiatives awards: Provide small
amounts of funding to specific efforts that
contribute to CQI at SCC. The College
President will develop criteria and process
for these awards.
Call for
proposals
Nov 2014
Awards
Jan 2015
College
President
PRIE Dean
Funds to support projects
developed throughout the
college (materials, supplies,
small stipends, etc.)
Support for other college CQI initiatives:
Provide funding for other CQI initiatives
(e.g. Sustainability audit)
Objective 3 (Institutional effectiveness data)
Data dialogue: The PRIE Dean will work
with the Executive Council, President’s
Cabinet, the PRIE Committee and other
groups to examine IE data and build
related dialogue.
$5,000
$2,000
Ongoing
Through
2014-15
academic
year
PRIE Dean
PRIE Dean
IE reports: The set of college Institutional
Effectiveness Reports provided by the
PRIE Office will be modified to include
reports related to institutional
effectiveness for standing committees
and/or constituency groups.
No financial
resource
requirements.
August –
October
2014
Time of individuals involved in
the activity.
Time of PRIE staff for
developing reports.
No financial
resource
requirements.
No financial
resource
requirements.
$14,000
Total Funding requested
DATE: Plan updated November 2014
REVIEW CYCLE: Annual
Appendix: IQ Award Reports
Institution Quality Award Summary:
“Raising Student Persistence Rates via Basic Skills Materials Purchase”
Fall, 2014
Submitted by Kristin Gunn, Adjunct Librarian, Sacramento City College
A. Overview of the project, including whether it accomplished the outcomes that were proposed and
how resources were used
The original summary of this grant notes that:
This project will provide students at SCC with more current and additional basic skills materials to
support their early success in college courses and lay the foundation for continued achievement in
future classes. Staff from all areas will be invited to contribute support, such as promotion of basic
skills workshops, classes, and tutoring. Staff will be asked to help students become aware of basic
skills initiatives and materials available to help them succeed in school.
The IQ funds were used to order Basic Skills materials for student use at the library in the following course
categories: Math, English, Human-Career Development, and English as a Second Language (ESL), :
1. Books: sample titles include “Teach Yourself Mathematics”, “English Simplified”, “Straight A
Study Skills” and “English the American Way”.
2. Instructional videos such as “Teach Yourself English” and “The Pre-Algebra Tutor”.
3. Math Manipulatives per special request by the LRC Tutoring Center for use with sight-impaired
students; purchases included a hands-on manipulative kit and fraction tiles.
B.
How the project has supported student completion of educational goals
Library staff is using the IQ Grant not only to purchase additional Basic Skills materials but also to
promote them within the library via signage and a display table immediately visible when students enter the
library lobby on the 2nd floor of the Learning Resource Center.
We have also cross-promoted our Basic Skills materials collection within our division and other
departments that support student success including:
● Instructional Media
● Tutoring Center
● Writing Skills Center
● Math, English, HCD, and ESL
● MESA, RISE, Basic Skills Coordinator
This is being accomplished by email, in-person visits and by creating a “Make the Grade @ The LRC”
handout that shows students the materials, classes and workshops that can help them succeed.
C.
How the project can become a sustainable part of SCC in the future
The Basic Skills Materials purchase is sustainable in that it:
● fosters and strengthen communications within the Learning Resources Division, especially between
the Library, Tutoring, Instructional Media, and the Writing Center.
● highlights the Learning Resource Center’s materials and services such as tutoring, workshops and
classes that support student success efforts to the SCC community.
These outcomes are being accomplished by:
● The new “Make the Grade @ the LRC” handout is now a permanent offering on our handout carrell
by the reference desk and as well viewable on the library website. The handout is also distributed
during library orientations and workshops to make students and faculty aware of resources available
to help students succeed at SCC. One librarian has responsibility for maintaining all handouts.
● The Division administrative assistant (DAA) will collect workshop, orientation, and tutoring
schedules via a monthly reminder for such information to the appropriate department heads. The
DAA will then distribute these schedules to Division faculty and staff via monthly email.
D. How you plan to disseminate the results of your work
All materials ordered with this grant are specially coded in the library catalog in order to track usage.
Circulation reports will be analyzed and additional materials will be purchased based on results, with
ongoing funding coming from the Library Materials Program Plan.
E.
Other information you think is appropriate
An additional benefit of receiving the IQ Award is that Library staff were able to incorporate the the IQ
proposal to apply for additional Basic Skills materials in a separate request to the matriculation fund
overage account. Staff applied for and received funds to purchase numerous additional materials, leading
to a greatly strengthened BSI collection.
Enhancing Educational Outcomes in Computer Science
Institutional Quality Award Report
Project Overview
The overriding goal of this project was to enhance the Computer Information Science (CIS)
department’s understanding of implementation strategies for combining Industry Certification with existing
curricula to close the gap between the classroom and the profession, easing a student’s transition to the
workplace.
Industry Certification has grown significantly over the last several decades. There are hundreds of
certifications available in the Information Technology (IT) arena, which makes this project critical to the
decisions the Computer Information Science department at Sacramento City College (SCC) will be making
regarding the feasibility of combining existing coursework and industry certification (IC). Although the
CIS department has several certificates in a variety of IT fields, industry certifications provide global skill
recognition.
This project investigated three elements of increasing SCC student workforce readiness. The CIS
department explored; 1) the potential for combining existing curricula with industry certification, 2) the
interest of students in this practice, and 3) the existing alignment of current curriculum with industry
certification exams.
Combining Certification with Existing Curricula
Combining Industry Certification (IC) with existing curricula requires knowledge of exam
objectives as well as the establishment of a relationship with an IC exam provider. The CIS department
chose to affiliate itself with Certiport/Pearson Vue, an experienced and respected provider of a multitude of
IC exams from multiple providers including, Microsoft, Hewlett Packard, Adobe, Quickbooks, CompTIA
and CISCO.
Student Interest
Student interested was examined using a couple of methods. We used a survey to get student input
on their interest in IC, finding that well over 85% of students would be interested in IC if it were provided
free or at very low cost. The department has been pursuing resources that would reduce the cost of
certification including registering for CyberWatch which would cut the cost of CompTIA exams (A+, N+
and Security certification) by 50% as well as considering establishing a testing center at SCC that would
offer free or very low cost certification exams to SCC students while charging market fees for others to
raise funds to pay for site licensing for high demand certification exams (Microsoft Office Specialist,
Microsoft Technology Associate and Quickbooks exams).
Combining Certification with Existing Curricula
Combining Industry Certification (IC) with existing curricula requires knowledge of exam
objectives as well as the establishment of a relationship with an IC exam provider. Certiport has been very
helpful in this pursuit by providing free practice materials and exams to instructors, staff and students to
build interest and resolve concerns. Although several of our disciplines are aligned with industry standards
(Networking, Security and CISCO) many other areas, applications, programming, web development and
Business Department Quickbooks coursework had not been compared with industry objectives prior to this
project.
Alignment of Existing Curricula with Industry Certification Exams
Strong curricular alignment with industry certification exams exists in our networking and security
areas of instruction with good to moderate alignment found in the Business department’s Quickbooks
curricula, as well as, Microsoft Office, operating system and Microsoft server curriculum.
Current Program Status
This project has currently expended over half of the funds allocated for practice materials and a
variety of certification exams as well as a 5 seat site license that will allow us to offer MOS certifications
for one year (Fall 2014-Fall 2015) in all of the productivity software we currently offer (Word, Excel,
PowerPoint, and Access).
Supporting Student Success
This project has just begun to scratch the surface of potential benefits to the institution and its
students and partners by; 1) increasing its value of SCC in the eyes of employers and educational
consumers, 2) improving our institutions reputation therefore increasing enrollment of a talented pool of
students, as well as, 3) creating a collaborative relationship with credentialing organizations (Goetz et. al.,
2011).
Students will potentially benefit from, 1) increased knowledge of career choices, 2) improved academic
performance, 3) increased marketability and value to prospective employers, and 4) greater preparedness
for the workforce. Even our industry partners stand to benefit through 1) more qualified students entering
the workforce, 2) reduced need for training of new hires, and 3) increases in the quality of the overall
profession (Goetz et. al., 2011).
Sustaining Industry Certification
The CIS department is still discussing implementation strategies that have been used so far and
alternate strategies the can increase the potential for positive outcomes. A continued commitment to
combining Industry Certification with existing curricula with instructor and student follow-up will be
required for improved strategy development and the development of positive outcomes.
Funding for project continuation will be incorporated into the CIS Unit Plan while researching new
funding alternatives for the short-term. A testing center is being set up in B151 where students can take
proctored practice and certification exams. A flyer has been created and is being used to recruit students for
a variety of IC exams. One of our 1st 8 Week Word 2013 classes is offering a MOS certification exam in
place of the final to interested students.
Dissemination
No plans currently exist for dissemination of our outcomes. This project is still in its initial stages
without much verifiable data that could be used to substantiate aforementioned outcomes and benefits.
Conclusion
This project has provided many insights into the gap between our curriculum and the needs of
industry. A path has been highlighted that can enhance the delivery our course content, shaping it to better
meet the needs of both our students and industry. Continued discussions on the need for curricular change
are needed as well as a renewal of our commitment to the end goal, improving student success and
enhanced relationships with our industry partners.
Work Cited
Goetz, J. W., Zhu, D., Hampton, V. L., Chatterjee, S., & Salter, J. (2011). Integration of Professional
Certification Examinations with the Financial Planning Curriculum: Increasing Efficiency
Motivation, and Professional Success. American Journal of Business Education, 4.3(March), 35-46.
IQ Award Summary – Applied Apparel Studies, Fall 2014
Institution Quality Award Summary:
“SCC Alteration Studio”
Fall 2014
Submitted by Lynne Giovannetti
A. Overview of the project, including whether it accomplished the outcomes that were proposed and
how resources were used
The original request was to outfit and storage closet to become an alteration studio to be run by
students with faculty supervision.
Due to complications beyond our control, the alteration studio is at a stand still. This fall between
now and December 2014, the closet will be cleaned, re-organized and set=up to launch in spring
2015.
The funds from grant will be used to purchase supplies to have a working alteration studio.
I have met with the SCC business office to discuss how to manage money from clients.
Work has also begun on sales receipts.
B. How the project has supported student completion of educational goals
The hope is that the SCC Alteration Studio will provide hands-on skill building for the student
interns who will support the studio. These skills will translate into marketable employment for
SCC students.
Since the Applied Apparel Studies program is part of Career Tech Education, any skills that foster
employment opportunities will prepare students for the “real” world.
C. How the project can become a sustainable part of SCC in the future
The planned SCC Alteration Studio will continue running as long as we have clients, not only from
within our campus, but the community as well.
D. How you plan to disseminate the results of your work
All students that work in the studio will be critiqued on the job done. The students will learn from
the supervising faculty to maintain high standards.
Repeat business will also be an indicator of our success.
E. Other information you think appropriate
Once the studio is running, our goal is to pay back the “IQ” award.
Cary Martensen
IQ Award Granted – Spring 2014
Report Date - September 30, 2014
The IQ Award project I proposed was to pilot a small online tutoring program for Math Lab
students during hours the Lab is closed or not busy. The online tutoring would be done by Math
Lab tutors using CCCConfer, headsets and graphic pen tablets such as VisTablet or Wacom tablets.
Before purchasing equipment with the IQ grant funds, I carefully researched which headsets and
tablets would be best. Tech support recommended adequate headsets and confirmed they would
work well with CCCConfer. I was lucky enough to borrow a VisTablet and a Wacom tablet from
the Art and Graphic Communication departments respectively. After many trials with college tech
support however, it was evident that although both types of tablets work well on the Lab student
computers, the computer VDI (Virtual Desk Infrastructure) setup prevents their use on the
whiteboard at CCCConfer.
The IQ Award resources were not used. I sent an email to President Jefferey and others
relinquishing the award last June.
Options that might be compatible with CCCConfer and yet to be explored include releasing two lab
student computers from the VDI or possibly using a computer mouse, document cameras or
webcams in place of the graphics tablets. In addition, I am looking forward to hearing about other
online tutoring efforts on campus.