DS 3200 Introduction to Operations Management
Course Objectives and Schedule
Spring 2008
Instructor: Dr. Shahid Ali
Office: Conway 308
Phone #: 501-4111
Class Meeting Time: MW 1:20 to 2:35 p.m.; Conway 103
Office Hours: 3:00 to 5:00 p.m. MTWR and by appointment.
E-mail: shahid.ali@rockhurst.edu
Compulsory Text:
1. William J. Stevenson, Operations Management, 9th edition, 2007.
Course Description:
Successful businesses find service to the customer to be the cutting edge, which separates
them from their competitors. Operations Management, which is responsible for the
production of goods and services, plays a major role in establishing this advantage. This
course focuses on the topics and principles that answer the question how are operations
managed. Topics covered include operations strategy for competitive advantage, forecasting,
quality, aggregate planning, project management, and philosophies to manage inventory
control.
Learning Objectives:
1. Identify and articulate the terms, methods, and principles of operations
management.
2. Explain how the operations function is a key competitive advantage for
organizational survival.
3. Students will use relevant electronic spreadsheet tools (e.g. solver) to solve
operations management problems.
4. Students will apply/analyze relevant quantitative models to solve real world
problems.
Course Approach:
Lectures, class discussions, homework assignments, assigned readings, films and videos, and
case studies combine to provide an overview of the field of operations management. The
course comprises of the following activities:
1. Lectures and case discussions in the classroom.
2. Homework assignments
3. Three examinations as scheduled.
Learning Methods and Aids:
1. Read the assigned material prior to each lecture.
2. Participate in the class discussion of the lecture.
3. Complete homework assignments with the help of class lecture notes.
4. Participate in group project work.
Exam Policies:
All exams will be closed book and closed notes. Each student is required to do his or
her own work on each and every exam. Two exams and a final will be administered.
All exams will be mandatory. You are required to take each and all exams at the time
the exams are administered. The exams will test your ability to apply the solution
techniques discussed in class. Each exam will consist of multiple choice questions.
Grading:
Exam # 1
Exam # 2
Final Exam
Assignments & Quizzes
Case Studies
25%
25%
25%
15%
10%
You will be graded as follows and THERE WILL BE NO CURVE:
93% and above = A
90% and above = A85% and above = B+
80% and above = B
75% and above = B70% and above = C+
65% and above = C
60% and above = C55% and above = D+
50% and above = D
Below 50%
=F
SPECIAL NOTES:
You are required to attend all classes. You are not allowed to miss any class. If you miss a
class, you will become ineligible for any curve that may be given on any exam. This
includes exams taken prior to and after the absences.
All home works are due at the beginning of class on due date. Also, note that cheating is a
violation of the School of Management policies. Any incident of cheating could result in the
perpetrator’s dismissal from the University, plus an automatic F for the course.
If you have a disability that that may impact on your ability to carry out assigned
course work, I encourage you to contact Sandy Waddell, Director, Access Office,
7 Massman Hall. Her contact number is (816) 501-4689.
The instructor reserves the right to make any necessary changes to the course syllabus as
stated, and would announce any necessary changes in class at the appropriate time(s).
TENTATIVE SCHEDULE OF TOPICS
Topic
Introduction to Operations Management
Competitiveness, Strategy, and Productivity
Decision Theory
Forecasting
Review for Exam #1
Exam #1(February 27, 2008)
Introduction to Quality
Quality Control
Acceptance Sampling
Product and Service Design
Capacity Planning
Process Selection and Facility Layout
Linear Programming
Location Planning and Analysis
The Transportation Model
Review for Exam #2
Exam #2(March 31, 2008)
Chapter
1
2
5S
3
9
10
10S
4
5
6
6S
8
8S
Inventory Management
11
Aggregate Planning
12
MRP and ERP
13
JIT and Lean Operations
14
Supply Chain Management
16
Project Management
17
Review for Final Exam
Final Exam(May 12, 2008 @ 1:00 p.m. to 3:00 p.m.)