Overview of Research Methods Understanding of problem Poor EXPLORATORY or SECONDARY RESEARCH Good Objective answers by asking? No OBSERVATIONAL RESEARCH Need estimates of prevalence? Yes No FOCUS GROUPS Yes SURVEY Nature of survey research ◦ People naturally do what they do; ◦ you measure this through selfreports ◦ most typically in the form of interviews or questionnaires Marketing Research 7/17/2016 3 Timing ◦ Past (“Retrospective”) ◦ Future (“Prospective”) Agent ◦ Yourself (“Self Report”) ◦ Others (“Informant”) Marketing Research 7/17/2016 4 1. Measuring rates of occurrence Interest in a product, product purchase, media use 2. Examining relationships Between the cause (Independent Variable) and the outcome (Dependent Variable) Marketing Research 7/17/2016 5 1. Quick and easy ◦ 2. Standardized ◦ 3. People behave naturally, you merely measure that. Qualitative or quantitative information ◦ 6. Can get most any type of info in a variety of ways Measuring a natural phenomenon ◦ 5. Offers consistency Flexible ◦ 4. When fast info is needed Numbers or words Control for subgroup differences ◦ e.g. Separate analyses for men and women Marketing Research 7/17/2016 6 1. Problems Due to Respondent • Nonresponse error Self-selection bias • Response bias Social desirability bias Acquiescence bias Extremity bias Interviewer bias Auspices bias Marketing Research 7/17/2016 7 2. Problems Due to Administration • • • Sample selection error Data processing error Interviewer error Cheating or falsifying data Fatigue Misunderstanding of method Unconscious cues Marketing Research 7/17/2016 8 3. Many participants needed 4. Cannot prove causation 5. Limited time and complexity for phone 6. Limited visuals for many survey forms 7. Does not measure actual behaviour Marketing Research 7/17/2016 9 Cross-sectional ◦ One shot Longitudinal ◦ More than one shot Cohort: ask different people each time Panel: ask the same people at different times Marketing Research 7/17/2016 10