To our students, we make a promise:
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A promise to do our best, so they can be their best
A promise to foster exploration, to share ideas and information, to teach but also to learn
A promise to build the buildings, acquire the technology, cultivate the partnerships and welcome the people essential to advancing an environment that excites and ignites learning
 A promise to create an environment where professors and students are colleagues and everyone grows together, an environment that recognizes the power of every student’s dream
 And help to make that dream come true.
Instructor: Craig Milner
E-522 329-2362
Class Time: M/W
Location: L1050
Course Description
13:40 – 14:55
Office Hours: M/W 12:15 – 1:15 or by appointment
Pre-Requisites: none
Success in management requires knowledge of theoretical principles and perhaps more importantly, the ability to apply these concepts in the work environment. After all management is something you do.
That’s worth repeating … management is something you ‘DO’.
Increasing business pressures – global competition, faster development cycles, leaner organizations – have placed considerable stress on organizations. The need for managers with outstanding skills – people, technical, conceptual – has never been greater. Perhaps most importantly, a manager’s ability to communicate, motivate, make decisions and resolve conflicts, acts as a sort of ‘glue’ that helps organizations undergoing seemingly endless change.
This course then, focuses on the conceptual models and practical applications of key managerial skills – internal skills such as self-awareness/reflection, stress and time management. And the more visible skills such as the ability to think, do, talk, write and lead.
This is not your typical class.
Learning Outcomes
In general terms, upon successful completion of this course, the student will have:
1. undertaken a learner-driven exploration/development of time/stress management
2. been exposed to at least six key managerial skills (i.e. presentations, planning, reflection, critical thinking, decision making, coaching and supportive communications)
3. demonstrated the ability to prepare an informative, concise presentation
4. demonstrated the ability to work in a team environment

Required Text(s) and Materials
Developing Management Skills, seventh edition. David A. Whetten & Kim S. Cameron.
Other supplementary material will be provided.
Course Evaluation Section “B”
This course has seven distinct elements that together will evaluate the learner’s understanding of the course material. Some evaluations may be individual-based (~60% of grade), others will require working in teams
(~40% of grade).
Course Evaluation will be as follows:
1. Exams & Quizzes (2E / 2Q)
2. Manager Interview (team)
3. Presentation (team)
4. Presentation Critique (team)
5. Time OR Stress Report (team)
6. “One Thing” Memo
7. Feedback/Participation
Total
50% Jan 30 th , Apr 9 th , ??, ??
10% Feb 13 th
10%
5%
10%
10%
Mar 26 th , 31 st , Apr 2 nd
Apr 2 nd
Apr 7 th
Apr 14 th
5%
100%
Select Assignment Details
1. Exams & Quizzes
There are two individual exams in this class as well as 2 – for lack of a better word – pop quizzes. These are my way of testing knowledge, comprehension and potentially the application of key material discussed in class. Format could include multiple choice, true/false or short answer questions.
The exams are usually designed to take 50-60 minutes though you will have the entire class to complete.
If you take good notes and do all the in-class work you should have no trouble with this assignment.
Each exam is worth 15%.
The quizzes will tend to be more general. This is my way of seeing what you have truly learned in this class. Where you may do well by memorizing for the exams – the quizzes will see what you have truly absorbed. If you come to class, reflect on the material and try to apply to your current situation – be that at work, within your team, or even with friends and family – you will do well on the quizzes. Each quiz is worth 10% of your overall grade.
Note! The second exam could include material from the class presentations. And while quizzes and exams later in the semester are not cumulative ‘per se’ any material covered in class is fair game at any time.
2. Manager Interview (team assignment)
There’s no better learning experience then talking to actual managers. For this assignment, your team will arrange to interview at least two managers and write a four – five-ish page report identifying key learnings and comparisons from these interactions. Interviewees can be from the public, private or education sectors.
Research key management skills you wish to probe. Prepare your questions in advance. Analyze your first interview results and revise your second interview to probe comparisons more thoroughly.
Grading criteria for this assignment includes ability to write a clear and concise communication, depth of research and findings, ability to detect similarities or differences between interviewees and most importantly then, the ability to explain those similarities/differences based on learnings from our class.
Again, I am not looking for a regurgitation of your interview. Summarize what you learned into three or four key observations. And when you are writing think – opening, point, point, point, example, therefore/conclusion.

3. Presentations (team assignment)
In order to minimize the amount of research that you will need to do – so that you can focus your efforts on developing your presentation skills – each team will be given an article that they can use as the basis for their presentation.
Presentations should be 18 minutes, including 2-3 minutes for questions from the class. All team members must participate to receive a grade for this assignment.
If you so choose, you may sign up for a dry run with your instructor. I highly recommend this.
Grading will follow the 5 S’s of presentations as discussed in class. As well, your presentation may be graded on its degree of difficulty.
As well, a portion of your presentation grade will be based on class feedback. After your presentation, your class mates will be asked to score and comment on your presentation – specifically your ability to highlight key points, organize your presentation, make your presentation interesting and finally, your ability to communicate your key points effectively.
4. Presentation Critique (team assignment)
So how did the presentation go? While you’ll get feedback from both me and the class, you’ll also get a chance to watch yourselves in action after the fact.
This is an in class assignment designed to let you and your team analyze your own performance. Show me that you can see the theory and techniques we’ve discussed in action. So your critique should be a fair analysis of what your team did well, as well as suggested improvements.
Again, I am not looking for a regurgitation of everything you noticed. Summarize what you learned into key observations with suggestions on how improvements could be made in the future.
While length may vary with your ability to deliver a concise summary, I would expect most papers to be in the three – four-ish page range (a little longer if hand written) – max! Space and a half is preferred to allow room for comments. This assignment can be handed in via email and is due by the end of class.
Note – time WILL be of the essence in this assignment. This is just as much a test of your meeting skills as it is about your ability t o demonstrate what you’ve learned from the presentation assignment.
5. Time OR Stress Report (team assignment)
This is the “watch-out” assignment. To be honest it’s the one you are most likely to do a poor job on.
Why is that? Because this is a semester-long assignment and my expectations of the quality of your research, analysis and conclusions is based on this assumption. Don’t forget about it – you’ve been warned 
At the beginning of the semester your team is to research either key time OR stress management strategies. Discuss these approaches as a team. Then choose two or three time OR stress management practices to try out. Decide as a team who will do what. Hey perhaps this is a second opportunity to practice your planning skills. I recommend you have your research and plan in place as early in the semester as possible so that you can practice these strategies for at least four weeks. The longer the better so get started early . Again, you’ve been warned.
For this assignment, regroup as a team and discuss what strategies/action steps worked. Each of you may want to keep a detailed log of your performance. On a regular basis (once or twice per week?) write down what you have done, what works and what did not. This log can then be used as the basis for your team’s analysis and critical evaluation of your application.
Tell me what happened? What worked? What did not? Why? What would you do differently to make your time/stress management strategies work better?
More importantly, tell me what you learned? In what ways might this experience help you in the long term? Can you see the value of this process as a future manager? How so? And what will you continue to do to develop this skill?
Grading criteria for this assignment will include clarity of learning objective and measurement of successful completion, depth of critical analysis of development progress, effort and scope of the assignment and finally written organization/presentation of your findings. Don’t underestimate the importance of a well-organized and written paper to communicate your work.
Again, while length may vary with your ability to write concisely, I would expect these memos to be in the four – five-ish page range. Writing concise memos is a key manager skill – especially in larger

organizations. Space and a half is preferred to allow room for comments. This assignment can be handed in via email.
Note this assignment – of ALL the ones done in class – takes the longest to mark. You will notice there is no return date on the course schedule. It is very likely you will not get them returned until AFTER the end of class.
6. “One Thing” Memo
This is my favourite assignment in the class as I get to see what concepts in this class really had an impact on you.
By the end of the semester we will have covered tons of topics (ok, not tons literally – but a lot of material) and discussed many practical tools you can use as a future manager. While I like to think the material is so insightful you will find it all of value – it’s also easy to be overwhelmed by so much theory.
So I want you to discuss two things:
First tell me which three topics really made an impact on you – three concepts or discussions we had in class that stuck with you. Tell me why they are important to you? Can you relate them to a past experience? Have you already tried using some of the theory/skills discussed in class?
And since we are not about navel gazing here – management after all is all about moving forward. Tell me the one thing you are going to do differently because of this class. What of all the skills can you see yourself using in the future – and will make a conscious effort to do so. How? What will you DO differently starting tomorrow? How will you make sure this one thing you’ve learned in this course will stick?
This is a short and sweet assignment – three-ish pages. Give me a clear powerful opening. Discuss the three topics that have stuck with you. Remember – point – point – example – therefore. Space and a half is preferred to allow room for comments. This assignment can be handed in via email.
7. Feedback/Participation
I’m a big fan of feedback. As such, part of your course grade will stem from your involvement in feedback activities throughout the course. For example, after each presentation the class will be asked to provide feedback to the presenters. As well, participation during the question and answer portion of the presentations will also be graded.
At the end of the semester teams will complete peer feedbacks on each other. Th is “grade” as well as the quality and thoroughness of the feedback will be part of your feedback/participation grade.
Finally, your preparedness and participation in class discussions as well as your work in the team “breakout” sessions will be graded.
Together, all of these components make up your Feedback/Participation grade.
G rading System
4.0
4.0
3.7
3.3
3.0
A+
A excellent
A-
B+ very good
B good
2.7 B-
Student Responsibilities
95 – 100
90 – 94
86 – 89
82 – 85
78 – 81
74 – 77
2.3
2.0
1.7
1.3
1.0
0.0
C+
C satisfactory
C-
D+
D poor
F unacceptable
70 – 73
66 – 69
62 – 65
58 – 61
50 – 57
00 – 49
 to demonstrate mastery of the skills and concepts outlined in the course description and learning outcomes to a minimum of 50%
 to come to class on time, actively participate in assigned activities
 to be available to write tests/exams on the dates and times scheduled
 to do assigned readings and be prepared for the class activities/discussions

 to use the scheduled class time for assigned course work and activities (ie no newspapers)
 to find out what was studied, and what work was assigned during any classes that have been missed
 to complete assignments as outlined by the instructor, and to hand in assignments on or before the required due dates
 to familiarize themselves with the course outline, course schedule, instructional and evaluation methods – ie assume responsibility for your own learning
Instructor Responsibilities
 to provide instruction in the study of managerial skills such that students are able to achieve the course outcomes
 to be in class on time, and to be available (by appointment) for additional assistance
 to grade fairly
 to be prepared for each class, and to be specific about what is required of the student for projects, assignments and tests
 to ensure that instruction is clear, practical, interesting and stimulating
Academic Honesty
During the learning process, the contribution of others are acknowledged, evaluated, and utilized for further inquiry. To pass on the contribution and idea s of another person as one’s own is not only cheating, but also deprives oneself of the challenge and opportunity to learn. For these reasons, academic dishonesty will not be tolerated.
Academic dishonesty may take many forms, including: the unauthorized use of materials in exams and tests, the unauthorized copying of another’s work, the falsification of results for reports and lab experiments, and the submission of another’s work as one’s own. Any student caught cheating or copying (as determined by the instructor) on any assignment or test, will receive a zero for that assignment or test.
The student will also be reported to the Assistant Dean of the Management Program for possible further repercussions.
Retention of Student Records
Most examinations and assignments, when corrected are intended to be returned to students. If students do not pick up these exams and assignments, they will be retained for at least three months from the end of the month in which the exam period falls.
Any exam and assignment that are not intended to be returned to students (e.g. final exams) will be retained in accordance with the Alberta Freedom of Information and Protection of Privacy Act, s.34 (b), for six months from the end of the month in which the exam period falls. After the appropriate retention period, these documents will be destroyed in a secure manner.
Attendance Policy
There is no attendance policy.
However, I am a firm believer that learning should take place in the classroom . If that’s the case then missing classes will naturally harm a student’s ability to perform.

A Few Final Comments
Please note that lengthy written submissions are not necessarily valued, especially in those cases where quantity is a substitute for quality. This also applies to the team presentations. Concise communications is an extremely important manager skill – refer to the article “The Big Three: Clear, Concise, Readable” handed out in the second class.
When answering questions – in particular exam or quiz questions – be absolutely clear on your points. For example if asked to describe a “good objective” don’t answer that it “should be S.M.A.R.T”. This is only a good start to the answer – a complete answer explains what S.M.A.R.T stands for. Be sure all your answers clearly demonstrate that you understand the concepts – not that you memorized them.
When handing in assignments save the fancy reports covers or bindings. A simple cover page with your name, the assignment, the date and MOST IMPORTANTLY – your section – is all I need.
Assignments are to be handed by 4pm on the due date. Assignments can be brought to class, dropped off with the faculty of management secretary or where specified – handed in via email.
Assignments handed in past their due date will be accepted but will be subject to a 10% penalty for each day late.
Students should use the attached course schedule as a guide for their reading and preparation in the course.
Students are expected to read ahead – to at least the weekly assigned chapters in the text before each class.
From time to time it may be useful for you or your team to book a room to work in. To do so, visit or call the registrar’s office (x2236) to get the room of your choice.
Please recognize that I do have many responsibilities both within and outside the University. I make every effort to return assignments in a timely fashion – usually exams are returned within a 3-4 classes, assignments requiring more extensive comments usually take a little longer.
If you EVER require something back faster – or would like additional feedback on you performance – please don’t hesitate to come ask.
Craig Milner
07 – Jan– 2008
Date

Frequently Asked Questions
In the outline it says the paper should be 3-4 pages. Can it be longer?
3-4 pages is meant to be a guideline. It pains me to put a length on my assignments but have learned that without one, it's the first question I get asked. sigh. So here is my advice.
If i get to the 4 page point and am thinking "wow this is awesome … it's so insightful ... tell me more", then there is nothing wrong with 5-6 pages. If I hit the 4 page point and am thinking "when will this end … there's nothing insightful or interesting in this paper", then perhaps you should have cut your losses at page four.
On an exam – can I use point form? if it says list? sure … otherwise no. a short answer or essay question is your opportunity to impress me with your understanding of the material. you should be carefully crafting and developing an argument that supports your thesis or overall “answer”. make insightful points and cleverly tie points and seemingly diverse theories together. you need to show that you can go beyond simple regurgitation. Hence forget point form.
Can I hand in my assignment after class? sure you can. every assignment (except the in-class presentation critique) is due that day. as long as you hand in your assignment before 4pm you are fine. if you don’t hand in your assignment to me personally in class, be sure to take it to the administrative ass istant’s window on the 5 th floor. she will time-stamp your assignment and get it to me. do not slide assignments under my door.
How do I get an A+ ? first of all, technically an A and an A+ are “the same”. i mean they are both considered 4.0 in the gra nd scheme of things. but you’re right a perfect grade is something special. i do hand out perfect grades on assignments. i don’t agree with some who think there is no such thing as a perfect paper or assignment. the short answer to the question? I finis h reading your work and say “WOW ... how insightful”. A perfect assignment not only brings in theory, it links it in ways that only someone who truly grasps the material could. arguments are supported with examples or analogies to help clarify. insightful conclusions are cleverly crafted. and there is a forward – action-bias to the overall work. i get the sense that this new found knowledge will be useful and put into action in the future. that’s how you get an A+. oh and I’ll probably offer you a job too 