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Program Review and Forecast
Guideline for Getting Started on PrOF
Background and Context: The purpose of program review is to periodically evaluate the changes
and assess various indicators of program effectiveness to creatively plan for the future. Although
many of these plans can be implemented at the program level, many of the plans need institutional
support or have college wide impact. For this reason, the PrOF process also informs the writing of
unit plans as well as planning and resource allocation at the college level.
At the college, there are three types of programs, each of which is expected to undergo the program
review and planning process every four years. Please use the PrOF form corresponding to the
function of your program. These functions are delineated below:
o
Instructional Programs: These are programs in which the major interaction between students
and CRC faculty/staff occurs in credit-granting courses. Examples include programs from
Business to Social Science and departments from Accounting to Work Experience. In the
catalogue, these are usually called “Areas of Study”.
o
Student Support / Student Services Programs: These are programs in which CRC faculty/staff
work directly with students in a variety of settings other than credit granting classes. The
catalogue defines student support services as those which “…assist students with career decisionmaking, problem resolution, and goal achievement” (catalog p.9). This includes a wide range of
services such as Assessment Services, Counseling, DSPS, EOPS, CARE, Heath Services,
Library, Math Center, Reading Writing Center, MESA/CCP, Student Development, Tutoring, etc.
o
Instructional Support / Administrative Services Programs: These are programs that indirectly
support teaching and learning. They include Admissions and Records, Bookstore, Business
Services, CASSL, Financial Aid, Planning and Research Office, Custodial Services, Instruction
Office, etc.
The PrOF process is framed around the major strategy areas in the district and college strategic plans.
Definitions of these areas are given below to provide a context for your work.
CRC College Strategy Areas
I. Access & Growth
As a community-based institution, CRC strives to be responsive to the growing communities of the
Greater Sacramento region. To meet the challenges of population growth, we pursue new delivery
approaches to provide a high level of access to education. We also provide comprehensive support
services to assure access by reducing or eliminating significant barriers and by promoting diversity. We
are committed to ensuring that students from a wide variety of backgrounds have an equal chance to
achieve their educational goals.
II. Student Success and Teaching and Learning Effectiveness
Our primary goal is to promote student success. This success is reflected in students’ performance as well
as in their later achievements in education and the workplace. We also look at the intellectual skills that
students develop while at the College, such as critical thinking and the ability and desire to engage in
lifelong learning. Student success also measures the education of the whole person for engaging in an
increasingly complex and interconnected world. In support of this success, we are committed to
providing the highest quality instructional programs in transfer, vocational and general education, using
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the best current and emerging instructional methods and technologies. CRC promotes flexible teaching
and learning methods to support the success of its diverse student population.
III. Organizational Effectiveness
Organizational effectiveness includes the College structures, processes and resource issues that impact the
effectiveness of programs/services, including internal partnerships and/or cross-disciplinary
programs/services. These organizational processes play a critical role in student success and overall
institutional effectiveness. The College will continually improve its organizational processes in order to
enhance its institutional effectiveness and ensure its fiscal accountability and integrity.
IV. Community, Economic & Workforce Development
We seek to promote the health and economic vitality of the region. As a community resource, CRC
contributes to community life through partnerships, training, staff involvement in civic affairs, and
College programs open to the public. CRC also supports economic development through their
occupational programs and partnerships with social and civic organizations, business, labor, and industry.
How to Proceed
The PrOF process includes the examination and discussion of program data, strengths, growth areas and
the creative ideation of possible activities to strengthen the program in each of the applicable strategy
areas. It is expected that all members of the program will engage in the PrOF process – particularly in
designing recommendations for the future. Programs are encouraged to use each of strategy areas in
the PrOF; however, if after some discussion, the strategy area does not apply, please indicate NA
for the first question in that section and proceed to the next section.
Once the program has been reviewed in the individual strategic areas, you will be asked to outline
recommended activities and resources needed for implementation over the next four years. You will also
be asked to comment on any college-wide implications from your review.
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COSUMNES RIVER COLLEGE
Program (or Service) Overview and Forecast (PrOF)
Instructional Support/Administrative Services Programs
PROGRAM/SERVICE:
PROGRAM/SERVICE REVIEW LEAD (Dept. Chair, Lead Faculty, Supervisor, Manager, etc):
Name/Signature
Date
List of Participants/Contributors:
When your PrOF is completed, please email it to your supervisor/manager for incorporation into the Unit
Planning process and to the Dean of College Planning and Research for posting and college wide
analysis.
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COSUMNES RIVER COLLEGE
Program/Service Overview and Forecast (PrOF)
Instructional Support/Administrative Services Programs
PROGRAM/SERVICE IDENTIFICATION (Roles and Functions)
If you completed a program/service review in the last cycle, please review and edit the following
program/service description from your previous PrOF. If this is your first PrOF, please describe the
programs/disciplines/services included in this review and the rationale for grouping them together (for
example: Spanish, Sign Language and Vietnamese are grouped together because they have the same
program student learning outcomes.
Program Identification:
A LOOK BACK
Describe key accomplishments, program/service changes or new program/service initiatives over
the past four years. You may wish to consult your last program review and unit plans as you do this.
You may wish to consult your last program review and unit plans as you do this. PrOF(04) submissions
are online at http://research.crc.losrios.edu/APR-Completed%20Profs.htm Completed Unit Plans are
available at http://www.crc.losrios.edu/Faculty_and_Staff/Planning/Unit_Plans.htm In particular, think
about what you have done to enhance your program in the following strategic areas: student access,
growth, student success, teaching and learning effectiveness, organizational effectiveness, or community
and economic development (see Guidelines to Getting Started for definitions as needed). Examples
might be: changes in scheduling, new delivery modes, new services, new courses developed, new
degrees/certificates developed, new evaluation methods, new/revised processes, new materials, new
equipment/supplies, etc.
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PROGRAM/SERVICE REVIEW
I.
ACCESS AND GROWTH (see Guidelines to Getting Started for a definition of this strategic
area as needed). In this section you will be asked to review numerical and descriptive
information related to access and growth and think about trends and patterns and differences
between your program/service data compared to the college-wide data to identify a) program
strengths, b) program needs, and c) planning ideas to strengthen your program in this area.
Data sources:
Access and growth data for the college is available at
http://research.crc.losrios.edu/Academic%20Information%20System%202008/crc_collegewide.h
tm
Other access and growth data is available on the College Research Office web page at
http://www.crc.losrios.edu/Faculty_and_Staff/Research_Office/Our_Students.htm or
http://www.crc.losrios.edu/Faculty_and_Staff/Research_Office/The_Community_We_Serve.htm
Crystal Reports and/or local tracking systems may also have information about the use and
growth of your program or service.
A. Briefly list observations from the data and other numerical or descriptive information that
indicate program/service strengths with respect to access and growth. (Note: responses should
include the data element and its relevance…for example: 85% of students now register online,
which has increased access and decreased wait times at the admissions windows.)
B. Briefly list observations from the data and other numerical or descriptive information that
indicate program/service areas that may need a response or change over the next four years
with respect to access and growth. (Note: responses should include the data element and its
relevance…for example: a significant number of students are dropped during the auto drop
process due to lack of payment of fees.)
C. Based on the previous discussion of strengths and needs, briefly list planning ideas that could be
employed to strengthen your program/service in the area of access and growth. (Note: responses
should include the relevant need and strategy…for example: develop an automated email system
to contact persons who will be withdrawn due to lack of payments of fees.)
D. If you used numerical or descriptive information that was not provided by the research office,
please list these sources below:
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II.
STUDENT SUCCESS and TEACHING AND LEARNING EFFECTIVENESS (see
Guidelines to Getting Started for a definition of this strategic area as needed). In this section you
will be asked to review numerical and descriptive information related to student success and
teaching and learning effectiveness of your program and think about trends and patterns and
differences between your program/service data compared to the college-wide data to identify a)
program strengths, b) program needs, and c) planning ideas to strengthen your program in this
area.
Data sources:
Student Success data for the college is available at
http://research.crc.losrios.edu/Academic%20Information%20System%202008/crc_collegewide.h
tm
Other student success and program effectiveness data is available on the College Research Office
web page at
http://www.crc.losrios.edu/Faculty_and_Staff/Research_Office/Student_Success.htm
http://www.crc.losrios.edu/Faculty_and_Staff/Research_Office/Our_College.htm
http://www.crc.losrios.edu/Faculty_and_Staff/Research_Office/Cohort_Studies.htm
Other studies you have conducted to assess your program’s contribution to student success and
teaching and learning effectiveness.
A. Briefly list observations from the data and other numerical or descriptive information that
indicate program/service strengths with respect to student success and/or teaching and learning
effectiveness. (Note: responses should include the data element and its relevance…for example:
Changes in Financial Aid processes have increased the number of students processed prior to the
beginning of the semester by 10%, which facilitates student’s ability to purchase instructional
materials in a timely manner.)
B. Briefly list observations from the data and other numerical or descriptive information that
indicate areas that may need a response or change over the next four years with respect to
student success and/or teaching and learning effectiveness. (Note: responses should include the
data element and its relevance…for example: many students do not complete the financial aid
application process so do not remain enrolled at the college.)
C. Based on the previous discussion of program strengths and needs, briefly list planning ideas that
could be employed to strengthen your program/service with respect to student success and/or
teaching and learning effectiveness. (Note: responses should include the need and the
strategy…for example: In order to decrease the number of students who do not complete the
financial aid application process, schedule hands on financial aid workshops in computer labs
prior to and during the first week of the semester.)
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D. If you used numerical or descriptive information that was not provided by the research office,
please list the sources below:
E. Your Program Student Learning Outcomes (SLOs) from your previous PrOF are below. If
appropriate, edit, delete or complete the information on the applicable table(s) as needed. Add
or delete rows as needed. If no changes were made, please indicate that in the space provided.
Program SLOs
P-SLO 1
P-SLO 2
P-SLO 3
P-SLO 4
P-SLO 5
____ No changes were made this review cycle to the program outcomes
F. The Program SLO Alignment matrix from your previous PrOF is below. Edit or complete the
table(s) as needed. Add or delete columns as needed. If no changes were made, please indicate
that in the space provided.
Non-Course
Activities
P-SLO
1:
P-SLO
2:
P-SLO 3:
P-SLO
4:
P-SLO
5:
____ No changes were made this review cycle to the program SLO matrix
G. Outcomes Assessment Plan
If appropriate, review the program student learning outcomes assessments submitted by your
program over the last program/service review cycle as well as other local outcomes assessment
information and respond to the following:
1.
Briefly summarize the program assessments conducted over the past review cycle and what
was learned or changed as a result of these assessments
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III.
2.
What program/service outcomes have NOT been assessed over the last review cycle?
3.
Briefly discuss your assessment plan for the next four years (what you will assess, when you
will assess the outcomes, and how you might assess the outcomes).
PROGRAM/SERVICE ORGANIZATIONAL EFFECTIVENESS, including interactions
with other programs and services on campus (see Guidelines to Getting Started for a definition of
this strategic area as needed). In this section you will be asked to review numerical and
descriptive information related to organizational effectiveness to identify a) program strengths,
b) program needs, and c) planning ideas to strengthen your program in this area.
Data sources:
Student Perception Data is available at
http://www.crc.losrios.edu/Faculty_and_Staff/Research_Office/Our_College/Student_Services_I
nformation_System.htm
Employee Perception Data is available at
http://www.crc.losrios.edu/Faculty_and_Staff/Research_Office/Our_College/Instructional_Suppo
rtAdministrative_Services_Information_System.htm
SLO Assessment Dialogue Summaries and other numerical or descriptive information you have
about the student success or teaching and learning effectiveness in your program or service.
Other studies you have conducted to assess your program’s organizational effectiveness.
A. Briefly list observations from the data and other numerical or descriptive information that
indicate program/service strengths with respect to organizational effectiveness. (Note:
responses should include the data element and its relevance…for example: Noel Levitz survey
data indicates that 85% of CRC students are satisfied with the registration process.)
B. Briefly list observations from the data and other numerical or descriptive information that
indicate program/service areas that may need a response or change over the next four years
with respect to organizational effectiveness. (Note: responses should include the data element
and its relevance…for example: Noel Levitz survey data indicates 65% of students are
dissatisfied with Financial Aid services because they experience long wait times and delays in
receiving aid, which impedes student success because they cannot afford text materials and
miss classes during the beginning of the semester.)
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C. Based on the previous discussion of program strengths and needs, briefly list planning ideas
that could be employed to strengthen your program/service with respect to organizational
effectiveness. (Note: responses should include the need and the strategy.…for example: In
order to strengthen the Financial Aid services, work with the Dean to enhance staffing levels at
peak times and minimize the impact of delays by working with the instructional areas to
increase the number of textbooks available in the library.)
D. Your Program Service Area Outcomes (SAO) from your previous PrOF are below. Edit, delete
or complete the information on the applicable table(s) as needed. Add or delete rows as
needed. If no changes were made, please indicate that in the space provided.
Program SAOs
P-SAO 1
P-SAO 2
P-SAO 3
P-SAO 4
P-SAO 5
____ No changes were made this review cycle to the program/service outcomes
E. The Program SAO Alignment matrix from your previous PrOF is below. Edit or complete the
table(s) as needed. Add or delete columns as needed. If no changes were made, please indicate
that in the space provided.
Activities
P-SAO 1:
P-SAO 2:
P-SAO
3:
P-SAO 4:
____ No changes were made this review cycle to the program/service SLO/SAO matrix
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P-SAO 5:
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F. Outcomes Assessment Plan
Review the program service area outcomes assessments submitted by your program over the last
program/service review cycle as well as other local outcomes assessment information and respond
to the following:
1. Briefly summarize the program assessments conducted over the past review cycle and what
was learned or changed as a result of these assessments
2. What program/service outcomes have NOT been assessed over the last review cycle?
3. Briefly discuss your assessment plan for the next four years (what you will assess, when you
will assess the outcomes, and how you might assess the outcomes).
G. If you used other numerical or descriptive information in your review that was not provided by
the research office, please list the sources below:
IV.
COMMUNITY, ECONOMIC, and WORKFORCE DEVELOPMENT, including external
partnerships (see Guidelines to Getting Started for a definition of this strategic area as needed).
In this section you will be asked to review numerical and descriptive information related to
community, economic and work force development to identify a) program strengths, b)
program needs, and c) planning ideas to strengthen your program.
Potential Data sources:
Meeting Minutes and appointment calendars
Environmental Scans and Needs Assessments such as: http://www.sbdc.net/newsletters.htm ,
http://www.leed.org/resources_studies.htm ,
http://www.edd.ca.gov/Jobs_and_Training/pubs/Sacramento-Region.pdf or http://www.srri.net/
Other numerical or descriptive information you have about how your program contributes to
community, economic and workforce development.
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A. Briefly list observations from the data and other numerical or descriptive information that
indicate program/service strengths with respect to community, economic and workforce
development. (Note: responses should include the data element and its relevance…for
example: Outreach coordinators have established connections with counseling departments at
each of the feeder high schools, which has increased enrollments from EGUSD by 12%.)
B. Briefly list observations from the data and other numerical or descriptive information that
indicate program/service areas that may need for a response or change over the next four
years with respect to community, economic and workforce development. (Note: responses
should include the data element and its relevance…for example: enrollment at the college from
Valley High School remains relatively low (20% compared with a district average of 40%).
C. Based on the previous discussion of program strengths and needs, briefly list planning ideas
that could be employed to strengthen your program/service with respect to community,
economic and workforce development. (Note: responses should include the need and the
strategy.…for example: Change scheduling to enhance presence at Valley High School and
work to establish connections between faculty of complementary programs at the two
institutions).
D. If you used other numerical or descriptive information in your review that was not provided by
the research office, please list these sources below:
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PROGRAM/SERVICE FORECAST
I.
Local, short-term program planning : Review the planning ideas you previously identified in
Section C of the four planning areas (Growth/Access; Student Success & Teaching/Learning
Effectiveness; Program/Service Organizational Effectiveness; and Community, Economic and
Workforce Development). Please identify the ideas you plan to implement in the next four
years below:
Planning Agenda Item # 1.
Planning Agenda Item #2.
Planning Agenda Item #3.
etc.
II.
Long Term or Broader planning agendas: Please identify any long term planning agenda
items for your program or identify any unit/college-wide planning agenda items based on
your PrOF.
III.
In the previous section, you identified planning agenda items you hope to implement in to
improve your program. In this section, you will list the resource requirements needed to
implement those planning agenda items. This information will be used in college planning.
Please complete a resource requirements table for each planning agenda item listed in section I
above and indicate the approximate cost. The resource requirements tables from the programs in
your unit will be used to produce the unit plan. Copy and paste as needed to complete a chart
for each Planning Agenda Item!
Resource Requirements
Planning Agenda
Item #1
Item or Description
Approximate
Cost
Supplies
Software
Computers/computer
related equipment
Non-Computer
related Equipment
New faculty
New classified staff
New student help
Facilities
Other (research,
release time,
professional
development, grants)
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Priority (A – urgent, B –
high,
C – important)
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Planning Agenda
Item #2
Item or Description
Approximate
Cost
Supplies
Software
Computers/computer
related equipment
Non-Computer
related Equipment
New faculty
New classified staff
New student help
Facilities
Other (research,
release time,
professional
development, grants)
13
Priority (A – urgent, B –
high,
C – important)