CORPORATE SERVICES LEAD MEMBER BRIEFING
31ST MARCH, 2003
PRESENT: Councillors Antrobus and J. Murphy
M. Brooks, C. Edwards, J. Spink, A. Westwood and M. Willetts
Employee Self Service and SAP Development
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Presentation by Geoff Topping/Adrian Jones/Nick Wright, with specific reference to:
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Employee Self Service
Manager Self Service
Other Portal Developments
Employee Portal
Other Potential Developments
Other SAP Functionality
Procurement Developments
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The system can be integrated with Outlook.
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The need for the timesheet system to be replaced was noted.
SOLAR
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Update regarding the meeting with G-MAPPS to be provided at the next meeting.
Additional Service Delivery to NPHL – Reorganisation of Customer Services
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Regular updates to be provided in relation to this matter.
196 Station Road
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APPROVAL to refurbish the above premises to enable the relocation of the
Occupational Health and Safety Unit from Chaseley Field, which is to be sold.
Salford Advance
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Proposals agreed in principle – a further detailed report to be produced in consultation
with Personnel Services.
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Preparatory recruitment measures to be initiated whilst detailed business case/
structure negotiations are undertaken and external grant confirmed.
National Citizen Relationship Management (CRM) Academy
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Overview circulated.
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Away Day
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17th April not viable – Cabinet members to be consulted regarding their availability on
30th April with a view to the Away Day being held on that date, at the rising of Cabinet.
Customer Services Monthly Update
Reference was made to:
Council Tax – reduction of arrears.
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NPHL – training needs of recently recruited staff currently being identified.
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Contact Centre Visits – ALMO Local Board members have been invited via the Chairs
to visit the Centre.
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Customer Satisfaction – suggested that comments regarding the Call Centre be
displayed outside the Council Chamber on the day of the next Council meeting.
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NHS LIFT - update to be provided at a future meeting.
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Community Telematics:
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Web Content:
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Maura Brooks to provide a breakdown regarding the age range of the
people who have received training.
Discussion took place around security issues – John Spink to speak to
Don Simpson regarding work that has previously been undertaken.
Presentation to be received at a future meeting regarding the new design
for the web site.
Suggested that comments regarding the web site be displayed outside
the Council Chamber on the day of a future Council meeting.
Appendix 5 – Salford Direct: External Services Counter Performance February 2003 –
the possibility of a meeting being held in order to consider the Library Plan, Cultural
Plan and Leisure Strategy was suggested.
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