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ITEM NO.
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REPORT OF THE STRATEGIC DIRECTOR FOR CUSTOMER AND SUPPORT
SERVICES
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TO THE LEAD MEMBER FOR CUSTOMER AND SUPPORT SERVICES
ON 2ND MAY 2011
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TITLE: Broughton Hub – Operational Hours
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RECOMMENDATION: To seek Lead Member approval for the proposed opening
hours of the Broughton Hub as detailed below:
Monday
8.00am - 7.00pm Standard Service
Tuesday to
Friday
8.00am – 10.00am Standard Service
10.00am- 7.00pm Full Service
Saturday &
Sunday
10.00am – 2.00pm
Full Service
EXECUTIVE SUMMARY:
Higher Broughton Community Hub is primarily intended to be the main focus for
community activity and the delivery of public services to all the communities of
Higher Broughton. It will also accommodate some services catering for a wider area
(e.g. the neighbourhood management team and trampoline hall). The Hub will
contain both built accommodation and outdoor sports facilities
The objectives for the building being:
 Be accessible and inclusive
 Focus on hard to reach target groups
 Adopt a customer-first approach
 Co-locate services to allow joined-up delivery
 Be a single gateway to all services
 Integrate management and back-office functions
 Be a landmark of regeneration
This report sets out the rationale of the suggested opening hours of the centre
together with the appropriate background information and design brief.
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BACKGROUND DOCUMENTS:
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(Available for public inspection) Please find attached the original design brief
Design Brief
2005.doc
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KEY DECISION:
NO
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DETAILS:
In designing the service and working within the current funding model, a two tiered
service has been designed. For the purpose of this report referred to as standard
and full service provision.
The different operating patterns that support these service offerings have been
designed to meet customer demand and respond to the expected service specific
requirements throughout the week including weekends.
The two tiered operating pattern, in addition to meeting demand has needed to be
delivered in line with the available budget and the ongoing demands of delivering
services in a challenging financial environment. This said we have tried to maximise
the service availability particularly the use of the exterior facilities, such as the
football pitches and multi use games areas on both Saturdays and Sundays.
In relation to the weekend opening hours of the centre, for both Saturday and
Sunday, the challenge has been to accommodate the requirements of the teams
using the grass pitches and changing facilities and the opening hours have focussed
around the usual kick off time of 11.00am for matches. The multi use games areas
are also available for hire at these times.
As regards the general opening times of the centre during the week, these have
been based around the current opening times of the library and the availability of
children’s services, however the design of the building will allow pre-arranged access
to centre for meetings and also later finishing times for those using the building in the
early evening, such as the community rooms space.
Both the standard and additional service operating hours are designed to meet the
current and anticipated customer volumes by providing the appropriate number of
colleagues at times of fluctuating demand. This approach will allow the centre to
deliver services which maximise the opportunities for customers using the facilities
and services offered at a time most suitable to them.
The standard service will provide customers with access to the Children’s Centre,
with reception facilities being available for prearranged meetings and for colleagues
working within the centre. This service would be in operation from 8.00am until
10.00am each week day and all day Monday.
The full service, which provides access to all the available services and areas of the
building, is to be provided from 10.00am – 7.00pm each day from Tuesday to Friday,
and from 10.00am until 2.00pm on both Saturday and Sunday
Should additional funding become available or service demands are not as
predicated then consideration would be given to providing the full service from
10.00am Monday to Friday, 10.00am – 2.00pm Saturday Sunday each week. Should
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this be the case then the appropriate protocols would be followed in order to ensure
the correct decision making process is followed and the appropriate funding is in
place.
KEY COUNCIL POLICIES: N/A
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EQUALITY IMPACT ASSESSMENT AND IMPLICATIONS - N/A
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ASSESSMENT OF RISK:
Medium - B the decision not being made to support the operating model for the
Broughton Hub, the operational hours would have to be reviewed and the scheduled
opening in September 2011 may not be achieved on time.
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SOURCE OF FUNDING: Capital funding
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LEGAL IMPLICATIONS Supplied N/A
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FINANCIAL IMPLICATIONS Supplied by – the financial calculation has been
provided by Dianne Blaimire
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OTHER DIRECTORATES CONSULTED:
Andy Howitt from CHSC is the Executive of the Capital Build Project Board
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CONTACT OFFICER: Lynne Goslin TEL.NO. 909 6588
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WARD TO WHICH REPORT RELATE: Broughton
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Salford City Council – Record of Decision
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I William Hinds, Lead Member for Customer and Support Services, in exercise of the
powers conferred on me by Paragraph C 3 (a) (x) (i), of the Scheme of Delegation of
the Council do hereby
Approve / Disapprove The Broughton Hub Operational
Hours
Monday
8.00am - 7.00pm Standard Service
Tuesday to
Friday
8.00am – 10.00am Standard service
10.00am- 7.00pm Full service
Saturday &
Sunday
10.00am – 2.00pm Full service
The reasons are that the above will provide the best operating hours within the
current budget n
Options considered but rejected were:
Assessment of Risk: …………
The source of funding is: Capital
Legal Advice obtained: - Not applicable
Financial Advice Obtained: - Not applicable
The following documents have been used to assist the decision process:
N/A .
Contact Officer: Lynne Goslin Telephone number 0161 909 6588
This decision is not subject to consideration by another Lead Member / Director.
The appropriate Scrutiny Committee to call-in the decision is the Customer and
Support Services Scrutiny Committee.
Signed : _________________________________
William Hinds – Lead Member
Date:
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