PLEDGE 5 – Promoting inclusion IN Salford
PERFORMANCE MATRIX – OUTTURN DATA, TARGETS AND COMPARISONS
2001/02
Ref
1
2002/03
2003/04
Target
2004/05
Target
2005/06
Target
2006/07
Target
6
7
8
9
10
Benchmark
Top
Quartile
2002/03
11
76.4%
73.4%
99.43%
100% A
100%
100%
59%
76a
166.68
330
201.3
N/A
76b
0.268
0.25
0.33
N/A
76c
25.91
33
26.66
N/A
76d
1.13
1
1.63
N/A
36 days
24 days
36 days
9 days
5 days
9 days
Sub Pledge/PI
BVPI/LPI
No.
Actual
Actual
Actual
2
3
4
5
157
24.6%
34.5%
Building strong, confident communities
The numbers of types of interactions that are
enabled for electronic delivery as a % of the
types of interactions that are legally
permissible for electronic delivery.

Improving access to services and support
mechanisms for vulnerable members of
our community
The number of household benefit claimants
visited per 1, 000 caseload.

The number of fraud investigators employed
per 1, 000 caseload.

The number of fraud investigations per
1, 000 caseload.

The number of prosecutions and sanctions
per 1, 000 caseload

Targets
400
201.3A
0.27
0.33A
35
26.66A
1.1
1.3A
45 days
28 days
A
470
201.3A
0.28
0.33A
37
26.66A
1.2
1.47A
41.5
days
26 days
A
20 days
10 days
A
The average time for processing new benefit
claims.

78a
65 days
52 days
31.02
days
48.5
days
The average time for processing notifications
of changes of circumstance.

78b
40 days
32 days
19.68
days
30
days
The % of renewal claims processed on time
78c
74.59%
82%
84.08%
85%
79a
94%
92.4%
96%
94.3%
79b
34%
42.5%
39.7%
47.6%
Satisfaction with contact access facilities at
the benefit office

80a
82%
(2000/01)
Awaiting
results
from
ODPM
87%
84%
Satisfaction with the service in the benefit
office.

80b
“
86%
85%

80c
“
78%
75%
“
87%
78%
“
74%
68%
The % of cases for which the calculation of
the amount of benefit due was correct on the
basis of the information available for the
decision for a sample of cases checked postdecision.

The % of recoverable overpayments
(excluding Council Tax Benefit) that were
recovered in the year.

Satisfaction with the telephone service.
Satisfaction with the staff in the
benefit office.

Satisfaction with the clarity etc of forms and
leaflets.

80d
80e
81%
(2000/01)
73%
(2000/01)
82%
(2000/01)
69%
(2000/01)
25 days
15 days
A
To be
deleted
from
2004/05
96.1%
97.5% A
98%
98%
98.5%
99%
52.7%
42% A
58%
44% A
46%
55%
How have
we
performed?
Are we on
target?
12
13
PLEDGE 5 – Promoting inclusion IN Salford
PERFORMANCE MATRIX – OUTTURN DATA, TARGETS AND COMPARISONS
2001/02
Ref
Sub Pledge/PI
1
2
Satisfaction with the time taken to make a
decision.

Overall satisfaction with the benefits
service.

BVPI/LPI
No.
3
80f
80g
2002/03
2003/04
Targets
2005/06
Target
2006/07
Target
9
10
Benchmark
Top
Quartile
2002/03
11
Actual
Actual
Actual
Target
2004/05
Target
4
80%
(2000/01)
91%
(2000/01)
5
6
7
8
“
85%
74%
“
91.5%
N/A
How have
we
performed?
Are we on
target?
12
13
PLEDGE 6 – Creating Prosperity IN Salford
PERFORMANCE MATRIX – OUTTURN DATA, TARGETS AND COMPARISONS
Actual
Actual
Actual
Target
2004/05
Target
2005/06
Target
2006/07
Target
3
BVPI/LPI
No.
4
5
6
7
8
9
10
Bench
mark
Top
Quarti
le
2002/0
3
11
9
88.8%
90.7%
91.4%
91.2%
94.3%
92%A
97.3%
93%A
94%
98%
179
90.33%
91.81%
98.54%
96%
97%
98%
99%
100%
8
78.3%
82.5%
88.7%
100%
100%
94%
100%
95%
100%
96%
100%
LPI 27
21.33%
33.85%
47.34%
33.85
%
N/A
LPI 28
5.7%
reduction
45.4%
reduction
31.2%
10%
reduction
N/A
The % variation of outstanding debt greater
than 60 days old

LPI 51
10%
reduction
N/A
The average cost of collecting Council Tax
for every home that has to pay.

LPI 29
30%
30%
10%
reduction
10%
reduction
10%
reduction
£9.59
Change to
definition
of
indicator
30%
The % variation of outstanding debt greater
than 30 days old

30%
30%
10%
reduction
10%
reduction
10%
reduction
£9.59
Change to
definition
of
indicator
£67.63
Change to
definition
of
indicator
97.2%
98%A
97.6%
98.5%A
2001/02
Ref
1
BVPI/LPI
No.
Sub Pledge/PI
2
Promoting the City as a location of choice
for people and investment
The % of Council Tax collected.

The % of standard land searches carried out
in 10 working days.

Supporting businesses and maximizing
employment opportunities
The % of invoices for commercial goods and
services that were paid by the authority
within 30 days of such invoices being
received by the authority.

Maximising public and private investment
to regenerate the City
Council Tax arrears collected as a % of the
total amount due.

The average cost of handling a Housing
Benefit or Council Tax Claim.

The % of non – domestic rates due for the
financial year which were received by the
authority.

£9.59
2002/03
£11.11
2003/04
£13.67
Targets
£9.59
LPI 30
£83.83
£94.94
£107.97
£73.03
10
95.8%
96.2%
97%
96.4%
N/A
£62.23
Change to
definition
of
indicator
N/A
99%
99%
How have we
performed?
Are we
on
target?
12
13
PLEDGE 7 – Enhancing Life In Salford
PERFORMANCE MATRIX – OUTTURN DATA, TARGETS AND COMPARISONS
2001/02
2002/03
Actual
Actual
Actual
Target
2004/05
Target
2005/06
Target
2006/07
Target
4
5
6
Not to
be
produce
d for
2003/04
7
8
9
10
Ref
Sub Pledge/PI
BVPI/LPI
No.
1
2
3
The energy consumption /(kw per square
metre) of local authority operational property,
compared with compatible buildings in the
UK as a whole – fossil fuels.

180a(i)
159
Kw/m2
The energy consumption (kw per square
metre) of local authority operational property,
compared with compatible buildings in the
UK as a whole – fossil fuels.

180a(ii)
534
Kw/m2
2003/04
“
Targets
158
Kw/m2
533
Kw/m2
Awaiting
guidanc
e from
ODPM
Awaiting
guidanc
e from
ODPM
Benchmark
Top
Quartile
2002/03
11
?
?
How have
we
performed?
Are we on
target?
12
13