PART 1
ITEM NO
(OPEN TO THE PUBLIC)
REPORT OF THE LEAD MEMBER FOR
COMMUNITY & SOCIAL SERVICES DIRECTORATE
TO THE HEALTH AND SOCIAL ISSUES COMMITTEE
ON 9 JANUARY 2002
TITLE:
REPORT ON THE OPERATION OF SALFORD
COMMUNITY & SOCIAL SERVICES DIRECTORATE
INSPECTION UNIT 2000-2001
RECOMMENDATIONS:
Members to note the report.
EXECUTIVE SUMMARY:
Each year, Local Authority Inspection Units are required to
produce an Annual Report outlining their activities over the
previous twelve months.
This is the final year in which such a report will be produced, as
responsibility for regulating children’s day care moved to Ofsted in
September 2001, and responsibility for regulating adult and
children’s residential care, and domiciliary care will move to the
National Care Standards Commission in April 2002.
The report outlines the work of the Unit in 2000-2001 in
accordance with national and local performance indicators, and
reports on regulatory issues in respect of the relevant service
sectors.
This includes registration work, inspections, and
enforcement activity. The work of the two Advisory Panels is also
detailed.
The report concludes with the targets for 2001-2002.
BACKGROUND DOCUMENTS
(Available for public inspection)
None
CONTACT OFFICER:
MRS VIVIENNE HARE
0161 793 2233
WARD(S) TO WHICH REPORT RELATE(S)
ALL
KEY COUNCIL POLICIES
DETAILS (continued overleaf)
2
City of Salford
Community and Social Services
Directorate
Inspection and Registration Unit
Annual Report
April 2000 to March 2001
Contents
Introduction
1
The Work of the Unit
2
Unit’s Performance 2000-2001
3
Unit Resources
5
Regulatory Issues
Care Homes for Adults
7
Care Homes for Children
11
Adult Domiciliary Care
14
Children’s Day Care
16
Complaints and Enforcement
19
Advisory Panels
20
Targets for 2001-2002
21
Introduction
Each year, Local Authority Inspection Units are required to produce an
Annual Report outlining their activities over the previous twelve months.
This is to enable the Registration Authority, service providers and users,
and the general public to evaluate the performance of the Unit, and to
receive information on the development of the care sector.
This is the final year in which such an Annual Report will be made since, in
accordance with the Care Standards Act 2000 the task of regulating
certain care services is to be transferred from health and local
authorities to other agencies over the next twelve months.
Ofsted will take responsibility for the regulation of children’s day care
services after September 2001. On 1 April 2002, the newly created
National Care Standards Commission will take over responsibility for
regulating existing adult and children’s care homes, and adult domiciliary
care, and will extend the scope of regulation. For the first time
residential family centres, voluntary adoption agencies, fostering
agencies, private and voluntary hospitals and clinics, nurses agencies, and
day centres will be regulated (the latter not until 2004 approximately).
In addition, local authority adoption and fostering practices will be
inspected along with FE colleges who have residential provision.
Although throughout 2001-2 the Unit will continue to carry out the full
range of its regulatory responsibilities, as at 1 April 2002 it will no longer
exist in its present form and would not therefore be in a position to
report on the previous years activities.
This report is therefore somewhat different in nature from previous
ones, and it has seemed only right to indicate the changes that will be
taking place throughout the year as well as reflecting on the activities of
the past year.
1
The Work of the Unit
The Inspection and Registration Unit is responsible for ensuring that the
local authority’s responsibilities for regulating care, as set out in the
Registered Homes Act 1984, the Amendment Act 1991, and the Children
Act 1989, are fully discharged.
The purpose of the regulating function is to ensure that vulnerable people
who receive care services are protected from harm.
The Unit regulates the following services:



Residential care homes for adults and children, but not nursing homes
Domiciliary Care or Home Care (through a voluntary registration
system)
Children’s Day Care Services. This includes child minders, nurseries,
crèches, playgroups, playschemes, and out of school provision.
Regulation involves a number of processes. Those wishing to set up a care
service must first be registered by the Unit. This involves a thorough
vetting of the proposed service, and those intended to run it, to ensure it
meets minimum standards. Once registered, the service is subject to
regular inspections to ensure the standards are still being met. These
inspections occur twice a year for care homes (once announced and once
unannounced), and once a year for children’s day care and domiciliary
agencies. The Unit also investigates any complaints made about
registered care services and is responsible for taking whatever
enforcement action is necessary to ensure that minimum standards are
achieved at all times.
Number of Care Services Regulated 2000-2001
Adult Residential Care Homes
Children’s Homes
Domiciliary Care Agencies
Children’s Nurseries
Child Minders
Playgroups
Other Children’s Day Care
90
14
52
23
244
39
60
2
Unit’s Performance 2000-2001
1.
National Targets
The Personal Social Services Performance Assessment Framework has 50
key indicators providing a statistical overview of social services
performance. Two of these indicators relate directly to the work of the
Unit - C25, inspections of children’s homes, and C34, inspections of
residential care for adults and older people. The Unit’s work in relation
to the regulation of children’s day care, or adult domiciliary services is
not included within the current PAF performance indicators.
As the 2000-2001 statistics are not yet available, a comparison has been
made against the 1999-2000 indicators. As can be seen below, Salford
meets the expected level of the indicators.
Area
England
All Metropolitan
Districts
Salford (2000-2001)
% of children’s homes
inspections completed
99.95%
100%
100%
% of adult homes
inspections completed
99.59%
99.43%
100%
3
2.
Unit Targets
In addition to the national targets, each year the Unit sets itself a series
of targets and objectives for the forthcoming year.
The targets set for 2000-2001 are set out below, with details of their
outcomes:
Target
Outcome
Comments
To continue work on a
care planning model
To undertake
benchmarking activities
against other inspection
units
Inspection staff to
develop more IT skills
To consider new ways of
publicising open reports
To develop new ways of
obtaining feedback
To allocate time within
business meetings for
policy/strategy issues
To continue to increase
the percentage of
inspection reports sent
out within six weeks
To ensure good
communication links
within the Unit, in
respect of Ofsted/NCSC
changes
To complete outstanding
tasks from previous year
Achieved
This multi-agency development is now
in operation in many homes.
A benchmarking club was established
and did some initial work, but has
since been overtaken by other
events.
Arrangements made for identified
staff to obtain further training.
There has been little action on this
matter in the past year.
New methodology developed but not
yet implemented.
Realistically, however the
policy/strategy issues have mainly
concerned the new regulatory bodies.
The figure has increased from 91% to
94% in respect of reports sent out
by the Unit
Partly achieved
Achieved
Not achieved
Partly achieved
Partly achieved
Achieved
Achieved
Staff in the Unit have all information
received from Ofsted/NCSC.
Not achieved
The tasks outstanding from the
previous year related to new systems
and methodologies. In the light of
the forthcoming changes, a decision
was taken not to undertake further
work on existing systems.
4
Unit Resources
As in previous years, the main and most important asset at the disposal of
the Inspection Unit is its staff.
At present the Unit has two operational teams and an administrative team
under the leadership of the Chief Inspector, although this situation will
change as moves to the National Care Standards Commission and Ofsted
occur throughout the coming year.
The Adult’s Residential/Domiciliary and Children’s Residential Team
consists of 3.5 Senior Inspectors and 1 Inspector. This is the team that
is expected to transfer to the National Care Standards Commission in
April 2002.
The Children’s Day Care Team consists of a Senior Inspector and 5
Inspectors. This Team is expected to transfer to Ofsted’s Early Years
Directorate in September 2001.
The Administrative Team of an Administrative Assistant, a Senior
Clerk/Typist, and 3.5 Clerk/Typists is headed by an Administrative
Officer. Staff within the Administrative Team have the option of
transferring to either Ofsted or the Commission. At the present time a
majority of administrative staff have indicated a preference to go to
Ofsted. If this occurs, it is likely to have administrative implications for
the remaining part of the Unit post September 2001.
This year, on the children’s day care front, there has been increased
provision to regulate, given the promotional work of the Early Years
Development and Childcare Partnership. The secondment of two Early
Years Officers has provided part-time support for the increased work,
although in reality it needed the equivalent of at least an additional full
time Inspector.
Given all this, it is to the great credit of staff that they have managed to
organise their workloads to enable their 2000-2001 inspection schedules
to be completed, and to continue to keep on track with their inspections
in 2001-2002.
In terms of training in 2000-2001, two Senior Inspectors in the
Adult/Children’s Residential Team are in the process of completing their
5
BA/PQ qualifications in Regulation, organised through the University of
Salford. A further Inspector commenced the course in September 2000.
Those staff transferring to the Commission have been advised that there
will be a new national training award for regulators introduced in 2002
based on the NVQ system. Those who have completed the BA/PQ will be
supported to convert their qualification to the new award.
There has however been no further information on the introduction of a
new NVQ qualification for Children’s Day Care Inspectors, originally
talked about in early 1999.
Issues for 2001-2002
At the present time staff are involved in the preparations for moving to
the two new organisations. In addition to dealing with employment issues
and potential changes – contractual terms, pension rights etc – staff are
preparing themselves for the new ways of working in the future. Ofsted
will be managed regionally from an office in Manchester, but Inspectors
and Senior Inspectors will be home based. The National Care Standards
Commission will have a regional base, but will also create ‘local’ area
offices. In Salford’s case the current Unit and those at Trafford and
Manchester Social Services, and Salford and Trafford Health Authority
will merge to form a new area team based at Old Trafford. Home based
working will be an option but not a requirement for Inspectors.
In the meantime, both Ofsted and the NCSC are setting out their
requirements in respect of the service files that will be transferred to
them. Staff are therefore involved in checking and preparing all such
files for the transfers, working to a transition plan as set out by the
NCSC, and to guidance documents sent out by Ofsted.
As a final point, although staff are clear which organisation they are
expected to join, for a variety of reasons they may not wish to do this,
and may seek other posts outside of the Unit in the forthcoming months.
This is a situation currently being experienced in many Units and one
which could result in serious management problems, since it is unlikely
that vacant posts will be able to be filled in the time leading up to the
moves.
6
Regulatory Issues 2000-2001
CARE HOMES FOR ADULTS






As at 31 March 2001 the Unit regulated 90 residential care homes
caring for adults in Salford. This is 6 fewer than at the end of March
2000.
3 of the closures involved large local authority homes, 1 involved a
private care home.
The majority of the care homes (75) are in the private sector.
Most of the homes (66) are large, ie catered for more than 3 people.
11 of the homes also provide nursing care .
As at 31 March 2001 there are 47 homes for older people, 18 homes
for people with a mental health problem, 24 homes for people with a
learning disability, and 1 home for people with a physical disability.
Adult Care Homes - March 2001
40
35
30
25
20
15
10
5
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Indep
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Numbers of Beds


The total number of beds provided for adult residential care at the
end of March 2001 was 1274. This is 108 fewer than at the end of
March 2000.
The private and voluntary sector together provide four times more
adult residential beds than the local authority.
7
The figure below shows the number of adult residential beds available in
the City at the end of March 2001:
Activity During the Year
The Market
 The most significant ‘activity’ in the year was the closure of a number
of care homes. 3 large local authority homes which catered for a total
of 61 older people closed, and 6 private homes closed. These 6
provided 20 beds for older people, 9 beds for those with a mental
health problem, and 3 beds for those with a learning disability.
 5 ‘new’ private residential homes opened in 2000/1 including 3 in
existing nursing homes. All bar one were small homes so only provided
a total of 21 new beds - 15 for older people, 3 for mental health, and 3
for learning disability.
Variations
 9 homes had their registration conditions varied to increase the
number of beds they were providing. This resulted in 66 additional
beds, 37 of these being in existing nursing homes.
 1 home reduced the number of residents catered for by 3.
 10 homes had variations to managers or owners.
 8 homes had variations to the category or age of resident
accommodated.
8
Exceptions
 2 exceptions have been granted in 2000/1, both concerning maximum
occupancy levels. One involved a local authority home and the other
concerned a voluntary sector home.
Inspections
 A total of 126 inspections have been undertaken to large residential
care homes for adults in 2000/1. This included 64 announced and 62
unannounced inspections.
 Over 151 hours were spent inspecting ‘out of normal hours’.
 94% of inspection reports were sent out in draft within 6 weeks.
Outcome of Inspections



Altogether, 292 requirements were made after inspections to large
adult care homes.
Most inspections resulted in between 1 and 6 requirements, although
some received more. In 9 inspections, no requirements were made at
all.
In 15 cases, the requirement had to be repeated at the subsequent
inspection.
The types of requirement made are shown below:
Requirements Made - Adult Care
Homes 2000/1
Records
10%
Repairs
12%
Health &
Safety
22%
Care
Practices
33%
Staffing
23%
9
The greatest number of requirements made concerned care practices,
and within this the need for homes to undertake adequate risk
assessments on all aspects of care featured most strongly.
Staffing matters represented the next major area of requirements.
Most of these concerned inadequate staffing levels, although some were
about shortcomings in staff recruitment practices.
Within the category of ‘Health and Safety’ requirements are matters
relating to fire and accident prevention, the need for gas and electricity
check certification, and non-compliance with COSHH.
The final two categories identify requirements made in respect of
physical defects with the homes themselves, and those concerning the
need to keep and maintain specified records.
Issues for 2001-2002
As from 1 April 2002 all local authority care homes will need to seek
registration with the National Care Standards Commission. Registration
will also be required for managers of local authority homes, and
managers/matrons in nursing homes. This will ensure that all services are
regulated in exactly the same way.
The National Minimum Standards, Care Homes for Older People was
published in March 2001. This includes 38 core requirements which will
apply to all care and nursing homes for older people from April 2002,
covering staffing, health and personal care, daily life and activities, and
the physical environment. Some of the detailed requirements concerning
the physical environment ie room sizes will not now be applied until either
2002 or 2007.
National Minimum Standards for homes catering for other adult groups
have not yet been published.
10
CARE HOMES FOR CHILDREN





As at 31 March 2001, the Unit regulated 14 children’s homes in
Salford, three more than at 31 March 2000.
12 of the 14 homes are owned and managed by the City Council.
Within the 12 City Council homes, there is 1 respite care unit, and a
secure unit.
A further 3 homes operate as voluntary children’s homes. Although
not currently regulated by the Unit, they will come within the remit of
the National Care Standards Commission after April 2002.
There are currently no ‘small’ 3 bed children’s homes in Salford. These
will be regulated after April 2002 by the Commission, but in the
meantime are being regulated by local authorities under interim
legislation.
Numbers of beds

There are 78 beds provided by the local authority, and 9 by the
private sector.
Residential Beds (Children) - March
2001
Private
10%
Local
Authority
90%
Activity During the Year



In 2000, the second private children’s home opened in Salford.
Two further small local authority homes also opened.
There were no closures of children’s homes in 2000-2001.
Inspections
 A total of 20 Inspections were made to children’s homes in the year
ending March 2001. Half of these were unannounced.
11
 100% of inspection reports were completed and sent to providers in
draft within 6 weeks.
 A total of 14 hours have been spent inspecting ‘out of normal working
hours’.
Outcome of Inspections
As a result of the 20 inspections, a total of 114 requirements were made
on children’s homes in the independent and public sector.
Requirements Made - Children's Homes
Health and
Safety
8%
Staffing
10%
Procedures
4%
Care Practices
35%
Repairs
17%
Documentation
26%
The most frequently made requirements dealt with care practice issues.
These included requirements about admission practices, reviewing
practices, medication handling, meals etc. A number of inspections
indicated that admissions were often unplanned and gave young people
little say as to which children’s home they were sent to. In terms of
medication handling, this is not a task that is regularly undertaken in
children’s homes. As a result it appears that staff are less conversant
with the process.
Documentation problems continued to be a major factor during
inspections. Visits found that standards were often not met in respect of
the accuracy of the Statement of Purpose of the home, and in terms of
documentation required to follow the young person to a home. It is
essential that a new home has all the necessary background information
about a young person to ensure that their care is consistent and
effective. Timescales are set for the transfer of this information –
timescales that were not always met.
12
Approximately 10% of requirements concerned staffing issues. A number
of these were about the number of staff on duty, but also reflected the
problems that can occur, when from necessity, a high level of temporary
staff are used in children’s homes.
Of the 114 requirements made, 25 had still not been met at the time of
the next inspection. Most of these were about the lack of necessary
documentation, the planning of placements, and repairs to premises.
Issues for 2001-2002
At the present time the new standards for children’s homes that will
apply under the National Care Standards Commission have not yet been
issued.
13
ADULT DOMICILIARY CARE AGENCIES



As at 31 March 2001 there are 52 registered domiciliary care
agencies in Salford, as well as the local authority home care service.
The majority of the agencies cater for older people. 13 agencies
cater specifically for the needs of those with mental health problems,
whilst 5 cater for those people with learning disabilities.
Less than half of the agencies registered are ‘active’ at the present
time in terms of caring for Salford clients.
Activity During Year


Four new agencies opened during the year, none de-registered.
Four agencies had new managers registered.
Inspections/Outcome of Inspections
 Sixteen announced inspections took place during 2000-1.
 Sixty-three recommendations were made following inspections, as
shown below:
Recommendations Made - Domiciliary
Agencies
QA/Complaint
14%
Staffing/Trng
21%
Care Practices
39%
Records/Info
26%
As can be seen from this chart, the largest number of recommendations
made concerned care practices at agencies. This included
recommendations about medication practices, continuity of carers, the
need to introduce carers to clients, and the need to have adequate key
holding/authorisation systems.
14
As domiciliary agencies have a dispersed staff group, supervision is by its
very nature more ‘at arms length’. It is therefore crucial that policies
and procedures are clear in terms of the expectations placed on staff.
The second major area of recommendations concerned such recording and
information systems. Suggestions were made about the need for explicit
policies on handling monies, the importance of recording carer visits, and
the need for service users to be given clear information about the type
of service they should receive.
Fourteen per cent of the recommendations concerned staffing matters.
These were often about the need for managers to take up written
references, to have suitable staff induction procedures, and to engage in
more staff training.
The final area of recommendations concerned the need for agencies to
have clear complaints procedures that were available to service users.
Issues for 2001-2002
One of the major changes incorporated into the Care Standards Act is
the requirement that from April 2002, domiciliary care agencies will be
statutorily regulated. There is however no information yet available as to
the national minimum standards for such agencies, nor concerning the
registration and inspection methodologies to be used. The Department of
Health has studied those systems used by local authorities who already
have voluntary ‘registration’ systems, as in the case of Salford. It is
therefore hoped that any new system of regulation will be broadly similar
to these.
15
CHILDREN’S DAY CARE SERVICES

As at 31 March 2001 the Unit regulated a total of 366 children’s day
care providers in the City as outlined below:
Children's Day Care Services
300
250
200
150
100
50
0
ild
Ch
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nd
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es
eri
s
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Nu
Pla
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Pla
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Ot
During the year the number of child minders, playschemes and playgroups
has decreased, but only marginally. There was also a decrease in the
number of local authority nurseries, due to a reconfiguration of the
service. The most significant area of change however has again been in
the provision of full day care, and sessional provision in the form of out
of school clubs, much of the growth being generated by New
Opportunities Funding and Start-Up Grants for child minders.
Activity During Year





43 new child minders registered, but 49 de-registered.
Three new playgroups opened, whilst four closed.
There was a slight decrease in the overall number of playschemes,
with eight opening but seven closing during the year.
Two private day nurseries opened, replacing two that closed. Six local
authority nurseries closed due to a reconfiguration of the service into
a reduced number of nursery centres.
13 new out of school/other sessional services opened, whilst four
closed.
16
Inspections/Outcome of Inspections
 A total of 306 inspections were undertaken by the Unit during 2000-1.
 Although there is no PAF performance indicator relating to this area
of work, it should be noted that 100% of expected children’s day care
inspections were carried out.
 93 requirements were made of full day care providers.
 These requirements fall into the categories shown below:
Requirements Made - Full Day Care
Providers
Repairs
9%
Care
Practices
9%
Records
15%
Health &
Safety
44%
Staffing
23%
The requirements shown above relate to full day care providers, but are
broadly indicative of the types of requirement made of other day care
providers.
The most frequently made requirements in 2000-2001 related to health
and safety issues. They included requirements about fire drills and fire
precautions, the need for risk assessments, secure fencing and secure
equipment, through to fire aid requirements.
Staffing issues made up the second largest group of requirements. This
generally involved the need to ensure that all staff employed to care for
children were properly referenced and police checked, but also reflected
the need for adequate staffing levels and staff training in some
establishments.
17
Record keeping requirements related to the need to keep up to date
information on children being cared for, through to the need for
appropriate medication and accident records.
Other than repairs, the final group of requirements concerned care
practices. These requirements concerned the way in which children were
accommodated and cared for in day care establishments, and the way in
which the establishments involved parents in the care of the children.
Issues for 2001-2002
Ofsted have now published five sets of national standards for ‘Under
Eights Day Care and Childminding’ – for full day care, childminding,
crèches, out-of-school care, and sessional care. Guidance on the detail of
these standards is expected shortly.
In terms of transitional arrangements, these come into action from 2
July 2001 when Ofsted takes over responsibility for any new
registrations that come in after that date. Ofsted will then take over all
the remaining regulatory functions as from 1 September 2001. Between
July and the end of August, the Unit will remain responsible for
processing applications for registration already made, and for inspections
and enforcement activity.
It is Ofsted’s intention to inspect all existing providers at least once
between 1 September 2001 and 31 March 2003.
The local authority will however retain certain functions currently carried
out by the Inspection Unit. These include the provision of information
and guidance to prospective providers, and some aspects of training not
already carried out by the Early Years Team.
There are at present no proposals concerning the continuation of the
existing Children’s Advisory Panel under Ofsted. Given that there will be
no local area offices, and that Inspectors will be working from home, it is
unfortunate that the additional benefit of local dialogue with Advisory
Panel members may also be lost in the new structure.
18
Complaints And Enforcement Action
The Inspection Unit is responsible for handling complaints that are made
in respect of registered independent sector care. The Unit does not
handle complaints about local authority provision as these are dealt with
through Salford’s own Complaints Procedure.
No.Received
No.Upheld
Substantial
Investigations
Regulation 20
Notices
Enforcement
Notices (CM)
Cancellations
of Regn.
Large Homes
Small Homes
Children’s
Homes
3
3
1
Children’s
Day Care
44
16
4
20
11
3
0
0
0
1
0
0
N/A
N/A
N/A
N/A
0
0
0
0
1
Only one statutory (Regulation 20) notice was issued in 2000-2001. This
was against a dually registered home and was issued jointly with
colleagues from Salford and Trafford Health Authority. The notice
required the home to address a number of deficiencies in relation to
staffing, furniture and bedding, the cleanliness of the home, the laundry
arrangements, and recreational activities for residents. It was necessary
in this instance to undertake a high level of monitoring of the home
following the notice. Work was however undertaken to address the issues
within the given timescales.
No Enforcement Notices were issued against child minders in 2000-2001,
although in January 2001 the registration of a child minder was cancelled.
The minder did not appeal against the decision.
19
Advisory Panels
There are currently two Advisory Panels operating – one considers issues
relating to the regulation of adult services, and the other considers
matters relating to the regulation of children’s services. The role of the
Advisory Panels is to assist the registration authority in the effective
discharge of its regulatory functions.
In 2000-2001, the Adult Advisory Panel found itself concerned with the
emerging arrangements for regulation post April 2002, as well as the ongoing work of the Unit. A variety of issues were discussed at meetings
including the Care Standards Act (then a Bill), the ‘No Secrets’ guidance
on protecting vulnerable people, the new role of the Criminal Records
Bureau, the new Registered Manager qualification, and issues around the
National Care Standards Commission. The Panel was also advised of the
work of the Care Planning Working Group, an inter-agency working party
set up to devise a model of care planning for use in care homes. In
addition to these issues, the Panel at each meeting routinely scrutinised a
variety of anonymised inspection reports.
The Children’s Advisory Panel also discussed a mixture of local and
national issues through 2000-2001. As well as discussing anonymised
inspection reports, the Panel considered changes to registration
standards, were advised of Salford’s Children’s Information Project, and
discussed the proposed standards for children’s day care that will be
applied under Ofsted. In more recent meetings, the Panel has discussed
the arrangements covering the transition from local authority regulation
to Ofsted regulation.
Within Salford, the contribution of providers and carers to the work of
the Unit through Advisory Panels has been much appreciated. It is
therefore disappointing to note that as yet Ofsted has given no indication
that it intends to replicate the Children’s Services Advisory Panel in any
form in the future. The National Care Standards Commission has
indicated that there will be some form of provider and service user
consultation process within regions, but it is not yet known how localised
this will be.
20
Targets for 2001-2002
Given the significant changes which will be taking place over the next
twelve months, and the new regulatory regimes, it would not be realistic
to suggest that further work is undertaken on the systems already in
place at the Unit.
The main targets then for the next twelve months are therefore in
relation to the transition and are as follows:
1.
2.
3.
4.
To ensure that as far as possible the Unit continues to operate on a
‘business as usual’ basis.
To ensure that inspection schedules are completed for those
services transferring to the Commission, and up to date at the
point of transfer for those going to Ofsted.
To ensure that all files and documentation are up to date at the
point of transfer.
To support staff during the transitional and transfer process.
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