Quality and Performance
Scrutiny Committee
REVIEW OF THE COMMITTEE
WORK
JUNE, 2003
WHAT DOES SCRUTINY DO?
• Policy development review.
• Hold the executive to account and call- in
decisions where necessary.
• Chairs involvement in Best Value Reviews.
• Wider issues and outside bodies.
• Performance Management.
Quality and Performance Committee – terms of
reference
• The effective use and utilisation of support
services
• Reviewing the audit function
• Co-ordination of the Best Value Programme of
fundamental reviews
• Monitoring the City Council’s performance against
nationally prescribed performance indictors
• Periodically reviewing fitness for purpose of
services (in conjunction with the cabinet)
• Reviewing the decision making process and setting
objectives in connection with this
Looking back on 2002
• What has been good/not so good, what have
we learnt?
• What is recognised as good practice?
• What are the development needs for
scrutiny/members /officers/partners?
• What should our approach be for 2003/2004?
Quality and Performance Committee
Issues addressed in 2002/2003
 Recommendations for the
criteria for mobile phones
which has now been
adopted as corporate
policy
 Investigations into the SAP
system (ongoing)
 Research in relation to
attendance management
(ongoing)
 Performance Management
Indicators
 Monitoring of the merger of
Chief Executives and
Personnel
 Monitoring of service plans
 Best Value Methodology
 Procurement
 Strategic Partnership
(ongoing)
 Presentation on the
Occupational Health Service
 Presentation on the
counselling service.
ODPM – Good Practice
environment that should exist.
• Need an emphasis on Policy Development.
• Need good membership and leadership
engagement.
• Need a responsive executive.
• Need non-partisan working.
• Need to continue to develop direct officer support.
• Need a supportive senior officer culture.
• Need for high levels of awareness.
ISSUES TO DISCUSS FOR
DEVELOPMENT
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How the committee carries out its business in a focussed manner.
Further member and officer training.
Research and comparative work.
Engaging with the community and partners.
Promoting our work.
Relationships with others i.e. Cabinet/Directors Team/Officers/Partners and
External Agencies.
Work Planning.
Improved focus for the committees work.
Need to consider specific issues to look at ‘in depth’.
Need to identify issues of community concern both locally and citywide.
Continue to develop and build good practice and share good practice with
other scrutiny committees both within and outside the City Council.
Discussion
• What issues do we want to look at in
2003/2004.
• How do we want the committee to function?
Issues suggested
Appraisal
Change Management/project management
Highlighting good change management (NPHL)
Customer contact management
CRM Academy
SAP
Attendance Management