Community impact assessment form
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Community impact assessment screening process
Person(s) responsible for the assessment
(Please note that it is advisable that you undertake your community impact assessment
in a group)
Les Laws, Rhys Wynne, Ukachi Crain, Clare Ibbeson, Kim Pierce, Abby McEwan
Directorate
Sustainable Regeneration
Name of function to be assessed (this can be a policy, procedure, strategy or service)
Affordable Warmth Strategy – Action Plan (Update -2010/2016)
Date of assessment January 2011
Is this a function that is being revised.
1. Please provide a brief description of the function or the proposed change to the
function
Fuel poverty is a complex problem and its solution requires a strategic approach. The aim of
the Affordable Warmth Strategy is to end fuel poverty for vulnerable households by November
2016. A household is said to be in fuel poverty if it cannot afford to keep adequately at a
reasonable cost. Fuel poverty is defined as a household that needs to spend more than 10% of
its income on fuel to heat its home to an adequate standard of warmth. This is generally
defined as 21OC in the living room and 18OC in other occupied rooms. Fuel poverty is caused
by many factors they include low household income, ageing, energy inefficient housing and
under occupation.
To achieve our 2016 target the Steering Group has .developed an update to Partners IN
Salford’s Affordable Warm Strategy’s Action Plan (2010 -2016). The updated action plan
developed by all member organisations of the Affordable Warmth Steering Group. They are:
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Salford City Council’s - Affordable Warmth Team
Salford City Council’s – Children Services
Salford City Council’s – Home Improvement Agency
Salford City Council’s – Community Health & Social Care
Salford City Council’s - Welfare Rights Service
Salford City Council’s – Care on Call
Eaga Partnership
Age Concern (Salford)
Helping Hands
NHS Salford
Energy Saving Trust/Affordable Warmth Access Referral Mechanism (AWARM)
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2. What are the aims of the service, strategy, policy or procedure?
 Outcome 1 - 3,600 households receive awareness raising information and to be helped
to have safer & warmer homes by 2016.
 Outcome 2 - 250 older person households will be given advice on accessing the Right
Tariff by 2010/11
 Outcome 3 - 1,740 referrals from frontline health workers to AWARM
 Outcome Four: - 449 Families with young children will have warmer homes by 2016
 Outcome Five: - 4,000 Vulnerable households will have their income maximised by
2016
 Outcome Six: - 300 of black & minority ethnic and faith households to have safer
warmer homes.
 Outcome Seven: - 300 people supported by Community Health and Social Care
Directorate will be supported to have safer warmer homes.
 Outcome Eight: - 4,000 people to have their homes made safer and warmer
3. If you are considering a strategy or service, please list any related policies
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Child Poverty Strategy (2010)
Climate Change Strategy (2010)
Promoting Independence – Our strategy for People as they Age (2008 – 2018)
BME & Faith Housing Strategy (2009- 2015)
Private Sector Housing Strategy – Building Better Lives in Salford (2010-2015)
4. Please list any group who has an interest in or who will benefit from the function (this
can include service users, stakeholders, beneficiaries).
All residents of Salford.
5. Please list any aspects of your service or policy which are delivered externally or with
external partners.
Affordable Warmth Access Referral Mechanism (AWARM) – Energy Saving Trust
Warm Front Grants – Eaga Plc
Emergency Heating & Warm Front Top-up Grants – Home Improvement Agency
Draught-proofing - by Helping Hands
No-cost & low-cost home insulation – by our private sector insulation & energy company
partners
 Welfare Rights Advice – Salford City Council’s (SCC) Welfare Rights Service
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6. Is there any evidence of higher or lower participation or uptake by different groups?
Socio-economic
Age
Disability
Gender
Yes
Yes
Yes
Yes
Race
Religion and/ or belief
Sexual identity
Yes
Yes
No
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7. Is there any evidence that different groups have different needs, experiences, issues
and priorities in relation to this function?
Socio-economic
Age
Disability
Gender
Yes
Yes
Yes
Yes
Race
Religion and/ or belief
Sexual identity
Yes
Yes
No
8. Is there an opportunity to better promote equality and diversity or better community
relations for the following groups, by working with others? e.g. partners, community and
voluntary groups
Socio-economic
Age
Disability
Gender
Yes
Yes
Yes
Yes
Race
Religion and/ or belief
Sexual identity
Yes
Yes
Yes
9. Have consultations with relevant groups, organisations or individuals indicated that
this policy creates problems that are specific to them?
Socio-economic
Age
Disability
Gender
No
No
No
No
Race
Religion and/ or belief
Sexual identity
No
No
No
If your have answered ‘yes’ to the last four sections you will need to complete the rest of
the form, If you have answered ‘no’ to them please complete the next box and return to
your directorate equality lead officer.
Comments
Date sent to directorate equality lead officer
Screening received and reviewed by directorate equality lead officer
Name
Date January 2011
Signed
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Full community impact assessment
Narrowing the gap – socio-economic inequality
Please consider the following areas…
1. How does the service ‘narrow the gap’ and reduce the extent to which outcomes
are dependent on income?
The Affordable Warmth Team is leading on delivering the elements of Partners IN Salford’s
Affordable Warmth Strategy (2005). Fuel poverty is a historic problem in Britain, affecting all
generations of people. It has only been recognised as a significant issue recently and in
2010 the government set out its UK Fuel Poverty Action Plan that by 22 November 2016 as
far as reasonably practicable, no person in England should have to live in Fuel Poverty.
Fuel Poverty is defined as a household that needs to spend more than 10% of its income on
fuel to heat its home to an adequate standard of warmth. This is generally defined as 21 oC
in the living room and 18oC in other occupied rooms.
This service aims to ‘narrow the gap’ and reduce the extent to which incomes are dependent
on income by using the following methods:
1. Promote the availability of free home insulation funded by energy company grant.
2. Use the Affordable Warmth Capital budget to make available free home insulation to
home-owners living in or at risk of falling in to Fuel Poverty.
3. To raise awareness of the Affordable Warmth help available to home-owners living in
or at risk of falling in to Fuel Poverty using the Affordable Warmth Marketing Budget.
4. Work with partners to contact their client group to raise awareness and refer clients
on for the help they need.
5. To pool financial and staff resources where possible to raise awareness of fuel
poverty and the grants available and where necessary to organisations offering
income maximisation advice.
Partners IN Salford’s Affordable Warmth Strategy - Steering Group have reviewed their
strategy’s action plan and developed a new action plan to cover the period 2010/2016.
2. Please list any barriers which may prevent people from low income backgrounds
from achieving positive outcomes from the function
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Lack of awareness of the help available
English not their first language
Infirmity/Disability
Blind or partially sighted
Advanced old-age
Lack of time to apply
Limited access to telephone & internet
Apathy resulting in a low take up of schemes in particular wards and super-output
area with levels of high deprivation
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3. Please detail how these barriers may be overcome.
To overcome the above targets the AWS Action Plan (updated 2010/2016) aims to
overcome the above barriers by:
 Raising awareness of the help available using an annually updated Affordable
Warmth Marketing Plan. The plan’s objective is to raise awareness amongst
disadvantaged groups who are traditionally hard to reach. These groups will suffer
from socio-economic inequality.
 Where English is not the householders first language, we will make available
information in an accessible through library’s & community Black, Minority Ethnic
&Faith (BME) groups in format such as DVD-ROM, make available translated
versions of leaflets in languages used in our communities. Where necessary use
Language Line.
 Contact infirm and disabled residents via colleagues working in the NHS & Social
Care professions using the AWARM referral Network. Other methods would be to
raise awareness with these groups through the activity of the AWS Marketing Plan.
 Contact blind or partially sighted households via the Talking Newspaper for the Blind,
Carer Newsletter & by working with colleagues working at the NHS & Social Care
professions using the AWARM referral Network.
 Lack of time to apply – we will make applying for help as easy as possible using the
council’s website and freepost facilities available.
 Limited access to telephone & internet – the service will work independently and with
others to organise events & information points to meet people to raise awareness of
the help available and assist residents to apply.
 Apathy in areas of multiple deprivation - the service will work independently or with
others to organise events & information points to meet people in these areas to raise
awareness. Working with private sector partners the service will canvas door-to-door
the availability of help during the life-time of council backed schemes with our
insulation & energy company partners.
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4. Please list any baseline income data and analysis which indicate that deprivation
issues are relevant to your function
The Fuel Poverty Ratio is defined as: fuel poverty ratio = fuel costs (usage x price) divided
by income.
The formula above means that the key elements in determining whether a household is fuel
poor or not are:
 Income
 Fuel prices
 Consumption (dependent on the lifestyle of the household and the dwelling)
Increasing income helps to reduce the fuel poverty ratio (and possibly remove households
from fuel poverty), however reducing income has the opposite effect. Decreasing fuel prices,
or improvements made to the energy efficiency of the home can also reduce the fuel poverty
ratio, whilst rising prices will have the opposite effect. It is rare for a dwelling to become “less
efficient”, but an increase in consumption can be required if a change in the lifestyle of the
householders means they spend longer at home, or have children etc.
In 2008, the number of households in fuel poverty in the UK was estimated to be around 4.5
million, a rise of around 0.5 million from 2007. This represents about 18 per cent of all
households. The UK figure is based on latest figures for England and Scotland, along with
extrapolated estimates for Wales and Northern Ireland, which are both based on earlier
figures. In 2008, around 3.75 million vulnerable households in the UK were fuel poor, an
increase from around 3.25 million the previous year. A vulnerable household is one that
contains the elderly, children or somebody who is disabled or long term sick. In England,
over 70 per cent of households are classified as vulnerable.
Affordable Warmth’s main target client group are private sector households aged 60 and
over. Research by the Centre For Sustainable Energy in their report ‘A Now Cast of Fuel
Poverty in 2010’ shows how fuel poverty is broken down by household composition.
Older people are more at risk of cold related illness and premature mortality brought on by
the cold weather. The Affordable Warmth Marketing Plan targets vulnerable home-owners
mainly within this age group.
The chart below illustrated the percentage of socio-economic groups/household types in
England make up the total number of households living in fuel poverty.
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The service researches the level of fuel poverty in Salford. The most recent survey was by
the Building Research Establishment (BRE) (2010) which found that there were 8,979
households likely to be living in fuel poverty within the city. These households can be broken
down as shown in the chart below.
Households Most Likely to Live in Fuel Poverty in Salford 2010
BMEF Groups
White Other
White British
Non-vulnerable
Single pensioners
vulnerable but in no
other cat'
no-special needs but
in Fuel Poverty
Special needs
Fam ilies w ith
children/single
parents
Singlre nonpensoners
Couple pensioners
The BRE’s research reveals that single pensioners are the most likely households to be
living in fuel poverty.
5. Please provide evidence of how services are targeted or designed based on our
knowledge of need and deprivation
The service is targeted at the largest most vulnerable groups. Pensioner households living in
the private housing sector. qualify for free home insulation funded by the council’s home
insulation scheme. This scheme also is supported by the grants from power companies who
fund measures for households aged 70 & over. The scheme also assist disabled and lowincome families who qualify for free insulation because they are on a passport benefit or
earn less than £22k p.a. Targeting is mainly via door-to-door canvassing & working with Age
Concern (Salford).
The service also promotes the Government’s Warm Front grant scheme to install central
heating to qualifying households, by distributing leaflets and direct mailing using council tax
records.
To help us raise awareness of the help available we work with Age UK, Care on Call and the
Welfare Rights Service to contact their older clients. The service also places articles in the
carer’s newsletter and the talking newspaper for the blind.
If your policy is relevant to narrowing the gap, please continue to complete this
section.
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6. Please list any data or evidence you have which demonstrates access of service
and benefits
The service keeps records of households contacting the team to request Affordable Warmth
help and advice. This data is stored on a bespoke energy efficiency database confirming to
the Data Protection Act 1998. The table below shows the access to the service by clients
receiving passport benefits as listed.
Affordable Warmth Client's During 2005/2010
Benefit/Credit/Allowance
Attendance Allowance
Child Tax Credit
Council Tax Benefit
Disability Living Allowance
Housing Benefit
Income Based Job Seekers Allowance
Pension Credit
State Pension Only
Working Families Tax Credit
Others and Unknown
No.
110
44
55
194
9
2
264
5
27
338
1,048
%
10.50
4.20
5.25
18.51
0.86
0.19
25.19
0.48
2.58
32.25
100
Data from our home-insulation contractor is also held. This data includes measures installed
and also if householder qualifies for assistance on grounds that they are aged 60 and over
or on a low income family in receipt of Working Families/Child Tax Credit and earn less than
£22K p.a.
The updated AWS Action plan has set its partners targets to deliver measures and advice
to:
 Outcome three: 1,740 referrals from frontline health workers to AWARM by 2016
 Outcome four: 449 families with young children will have warmer homes by 2016
 Outcome five: 4,000 vulnerable households will have income maximised by 2016
 Outcome eight: 4,000 people to have their homes made safer and warmer
7. Does this data show that any groups access the service more/less?
The AWS targets Older People who the most vulnerable to cold and demographically are
our largest target group. Over 25% of our clients are in receipt of Pension Credit. In the
section entitled ‘Age’ we show that 75% of clients contacting the service are aged over 60.
8. Does this data show any better or worse outcomes are achieved from the service
for different income groups?
Yes, the data shows that low-income households achieve a better take up from the help
available as the free insulation schemes depend on being on a passport credit, benefit or
allowance.
9. Can any unfavourable impacts be justified?
Not Applicable
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Age
Please consider the following areas…
Please list any barriers that service users may encounter when accessing services as
a result of their age

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Limited access to telephone & internet communications
Infirmity/Disability
Blind or partially sighted
Advanced old-age
Please list any barriers which may prevent people from achieving positive outcomes
from the service as a result of their age




Limited access to telephone & internet communications
Infirmity/Disability
Blind or partially sighted
Advanced old-age
3. Please detail how these barriers may be overcome.
An Affordable Warmth Marketing Plan is developed annually to over come barriers in raising
awareness within this group. When new opportunities arise to reach this group they are
taken and built into the marketing plan. Annually the service promotes itself in Salford’s
Carers Newsletter, Talking Newspaper for the Blind, and frequently in Life IN Salford.
The service works with Age Concern/Age UK, Social Care & NHS Salford to refer their older
clients for the help they need.
There is a web page dedicated to the service. Attendance at community events aimed at
the client groups are actively sought to maximise exposure of the service within this client
group.
In addition the service works with Community Health & Social Care & NHS Salford to refer
their disabled clients for the help they need.
4. Please list any baseline data or evidence you have e.g. census data
Salford Area Baseline Review (SABRe) 2006 gives a breakdown of the population in Salford
broadly in line with the UK as a whole.
Salford % UK %
Under 16
19.1
19.3
16-19
5.5
5.3
20-29
15
12.7
30-59
40
41.6
60-74
13.1
13.6
75+
7.3
7.6
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5. Please list any data or evidence you have which demonstrates service users
accessing the service
The service keeps records of households contacting the team to request Affordable Warmth
help and advice. This data is stored on a bespoke energy efficiency database which
conforms to the Data Protection Act 1998.
Just over 75% of the team’s clients are aged 60 and over. 15% are aged between 40 -59 &
9.08% are aged between 20-39.
Affordable Warmth Clients by Age Band
20 - 39
60+
40--59
40--59
20 - 39
60+
The table below is based on data provided by residents who have contacted the team since
2005 who have provided their date of birth.
Age
under 16
16-29
30- 59
60-74
75 and over
AWS
0
4.25
20.62
37.018
38.04
Salford
19.1
20.5
40
13.1
7.3
UK
19.3
18
41.6
13.6
7.6
Data from our home-insulation contractor is also held. This data includes measure installed
and also if householder is a qualifying for assistance on grounds that they are aged 60 and
over.
The updated AWS Action plan has set its partners targets to deliver measures and advice
to:
Outcome one: 3,600 households receive awareness raising information and to be helped to
have safer warmer homes by 2016.
 Outcome 2: 250 older person households will be given advice on accessing the Right
Tariff by 2016
 Outcome three: 1,740 referrals from frontline health workers to AWARM by 2016
 Outcome five: 4,000 vulnerable households will have income maximised by 2016
 Outcome eight: 4,000 people to have their homes made safer and warmer
6. Does this data show that any groups access the service more/less?
The data shows that during 2005/2010 that Older People are by far the largest group taking
advantage of the help available.
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7. Does this data show any better or worse outcomes are achieved from the service
for this group?
The data shows a better take up of schemes amongst Older Persons households.
8. Can any unfavourable impact be justified?
Not Applicable
Disability
Please consider the following areas…
1. Please list any barriers that service users may encounter when accessing services
as a result of their disability
 Infirmity/Disability – physical, sensory, mental health and learning difficulties.
 Blind or partially sighted
 Limited access to telephone & internet communications
2. Please list any barriers which may prevent people with disabilities from achieving
positive outcomes from the service as a result of their disability.
 Unwilling to have works installed due to ‘feared’ disruption in their home
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3. Please detail how these barriers may be overcome.
An Affordable Warmth Marketing Plan is developed annually to overcome barriers in raising
awareness within this group. This plan includes details of planed insertions of adverts and
articles in various newsletters, tie ins with National & Regional awareness campaigns etc.
When new opportunities arise to reach this group they are taken and built into the marketing
plan. Annually the service promotes itself in Salford’s Carers Newsletter There is a web
page dedicated to the service. Attendance at community events aimed at the client groups
are actively sought to maximise exposure of the service within this client group. The service
also attends social gatherings such as local bingo halls.
In addition the service works with Community Health & Social Care & NHS Salford to refer
their disabled clients for the help they need.
The new Action Plan has identified that 10.6% of households suffering from fuel poverty
have a Special Need. Through the Outcome 3 of the new plan we aim to have 90 referrals to
AWARM from Salford Community Health & for AWARM to receive 200 referrals from Salford
Royal Foundation Trust. Many of these referrals will be Registered Disabled or receiving a
disability related benefit.
Objective 3 aims for Salford Community Health & Salford Royal Foundation Trust staff to
identify their specialist teams working with people with illness caused/aggravated by cold
homes and systematically include them in a city-wide register. Teams on the register will
receive training. Many of the team’s patients will have a disability & they will be referred on
for the help they need from the service.
Outcome 7: 300 households supported by Community Health & Social Care will be
supported to have a safer warmer home. This Directorate’s target is to refer 50 households
to AWARM for the help they need.
Outcome 8: 4,000 people to have their homes made safer & warmer. This outcome
concerns the Affordable Warmth Team’s home insulation schemes. During 2010/2016 these
schemes will continue to make it a priority to deliver free or low-cost measures to
households on disability related passport benefits.
4. Please list any baseline data or evidence you have e.g. census data
Yes, Census data is available
Census data for Salford shows 6% of the population have a disability.
Both City West and Salix have a higher percentage of service users with a disability, 18%
and 20% respectively.
The Office for Disability states 33% of households with a disabled person live in non decent
accommodation and 20% of disabled people requiring an adaptation believe their
accommodation is not suitable.
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5. Please list any data or evidence you have which demonstrates service users
accessing the service
The table below shows that where benefits were recorded over 25% of clients receive
Pension Credit, 18.5% receive Disability Living Allowance & 10.5% receive Attendance
Allowance.
Affordable Warmth Clients Main Qualifying Benefits
0.48 2.58
10.5
Attendance Allowance
4.2
Child Tax Credit
Council Tax Benefit
25.19
Disability Living Allowance
5.25
Housing Benefit
Income Based Job Seekers
Allowance
Pension Credit
State Pension Only
Working Families Tax Credit
0.19
0.86
18.51
6. Does this data show that any groups access the service more/less?
Yes, the data shows that in the past households receiving a disability related benefit have
had greater access to the service.
7. Does this data show any better or worse outcomes are achieved from the service
for this group?
Yes, the data shows a better take up of assistance from this group.
8. Can any unfavourable impact be justified?
Not Applicable.
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Gender
Please consider the following areas…
1. Please list any barriers that service users may encounter when accessing services
as a result of their gender
No barriers were identified in terms of outcomes from the service based on gender.
2. Please list any barriers which may prevent people from achieving positive
outcomes from the service as a result of their gender
No barriers were identified in terms of outcomes from the service based on gender.
3. Please detail how these barriers may be overcome.
There are no steps that the service can take to overcome barriers, as no barriers have been
identified.
4. Please list any baseline data or evidence you have e.g. census data
Census statistics 2001 show the breakdown by gender to be 48% female and 52% male.
5. Please list any data or evidence you have which demonstrates service users
accessing the service
The service collects gender data from all residents contacting them for assistance. This is
recorded a data base and can be compared with the Office of National Statistics
(ONS)2007 mid year estimates, which give the most recent data regarding male/female
make up of Salford.
AW Clients Gender 2005/2010
Gender
AWS%
Salford%
Male
46.05 (676)
52
Female
67.03 (984)
48
The service has a higher number of female clients than male. This can be explained to a
certain extent at the higher age range by the life expectancy of females being higher, 78 as
compared to 74 for males according to the North West Public Health Observatory. At the
lower age range the significantly higher representation of females could be the result of
gender differences and gender roles as defined by social theory which suggests that women
are more likely to seek support from others.
6. Does this data show that any groups access the service more/less?
The greatest take up is by female headed households.
7. Does this data show any better or worse outcomes are achieved from the service
for this group?
No.
8. Can any unfavourable impact be justified?
Not Applicable.
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Race
Please consider the following areas
1. Please list any barriers that service users may encounter when accessing services
as a result of their race
 Lack of awareness of information from service in a format that is accessible to
household. This is due to the fact such data has not been collected in the past.
2. Please list any barriers which may prevent people from achieving positive
outcomes from the service as a result of their race
 English not their first language
 Limited access to telephone & internet communications
 In general BME groups are likely to suffer from fuel poverty as their incomes are low.
In addition they are more likely to live in older pre-1919 dwellings which have solid
walls, inefficient heating systems and in are hard to heat. Many in this criteria, will live
in older private rental sector dwellings which traditionally have poor home insulation.
3. Please detail how these barriers may be overcome.
The service has access to language line to communicate effectively with clients whose first
language is not English. The service has also used a translator service during home visits
where the need for this was identified on referral into the service. Increase awareness of the
service through promotion within the BME communities.
To ensure that measures can be installed the service will aim to:
 Not schedule works for faith holidays or schedule events such as Sabbaths.
 Develop insulation scheme for private rented sector, which houses a significant
proportion of BME households
 Working closely with race community groups
4. Please list any baseline data or evidence you have e.g. census data
Salford has a higher than average white population, 94.1% compared to 89.5% in England
(SABRE 2006).
A further breakdown on BME groups according to SABRE are:
Ethnic Group
%
White
Mixed
Asian/Asian
British
Black/Black
British
Chinese
other
Salford
%
94.1
1.2
2.1
England
%
89.5
1.5
5.1
1.1
2.6
0.8
0.6
0.6
0.6
Page 16 of 26
5. Please list any data or evidence you have which demonstrates service users
accessing the service
The Affordable Warmth Service records the race of service users. Please see the table
below for data collected 2005/2010.
Ethnic Group %
White
Mixed
Asian/Asian
British
Black/Black
British
Chinese
other
AW
Service %
94.5
0.15
Salford
%
94.1
1.2
2.1
England
%
89.5
1.5
5.1
1.1
2.6
0.8
0.6
0.6
0.6
2.8
0.4
0.4
0.15
The table below breaks down this information further for 2005/2010.
Affordable Warmth Clients Calling
Team 2005/2010
BME & Faith
Total
%
Asian
Bangladeshi
Asian Indian
Asian Other
Asian Pakistani
Black African
Black Caribbean
Black Other
British
Mixed
White/Black
African
Other Groups
Chinese
Jewish
White Irish
White Other
3
7
13
16
3
1
1
1
0.16
0.37
0.69
0.84
0.16
0.053
0.53
0.05
1
2
6
18
22
10
0.053
0.105
0.32
0.95
1.16
0.53
305
5
310
16.09
0.26
16.36
White British
1,171
61.79
TOTAL
1,895
No Ethnicity
Stated
Unknown
6. Does this data show that any groups access the service more/less?
Data held on the services’ database shows that BME groups contacting the service are
generally under represented. The only exception is the take up amongst Asian households.
The Salford average is 2.1% & the service has achieved 2.8%.
Page 17 of 26
7. Does this data show any better or worse outcomes are achieved from the service
for this group?
The take up of the service is below what would be expected compared to census data.
8. Can any unfavourable impact be justified?
Not Applicable.
Religion and/or belief
Please consider the following areas…
1. Please list any barriers that service users may encounter when accessing services
as a result of their religion and or belief
 Lack of awareness of information from service in a format that is accessible to
household.
 Households may look within their faith for assistance.
2. Please list any barriers which may prevent people from achieving positive
outcomes from the service as a result of their religion and or belief





English not their first language
Infirmity/Disability
Limited access to telephone & internet communications
Faith holidays and Sabbaths
In general faith groups are likely to suffer from fuel poverty as their incomes are low.
In addition they are more likely to live in older pre-1919 dwellings which have solid
walls, inefficient heating systems and in are hard to heat. Many, in this criteria, will
live in older private rental sector dwellings and traditionally have poor home insulation
 Home insulation works & awareness raising activity cannot be carried out on
particular days or times due to religious holidays or regular events such as the
Sabbath.
3. Please detail how these barriers may be overcome.
Increase awareness of the service with underrepresented groups. Increased training for
team to increase appreciation of the barriers faced by other cultures.
The new Action Plan aims to reach faith groups via the following activity:
 Information distributed regularly via community leaders, church and other religious
establishments.
 Home insulation scheme for private rented sector via the Council’s Landlord
Accreditation scheme.
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4. Please list any baseline data or evidence you have e.g. census data
SABRe 2006
shows that there is a larger Christian population in Salford
compared to the rest of England and a significantly higher Jewish population.
Faith
Christian
Buddhist
Hindu
Jewish
Muslim
Sikh
Other
none
Not stated
Salford %
76.5
0.2
0.3
2.4
1.2
0.1
0.2
11
8.1
England %
71.7
0.3
1.1
0.5
3.1
0.7
0.3
14.6
7.7
The Orthodox Jewish Community Housing Needs Study 2008 showed two main findings
1.. Overcrowding – According to the bedroom standard 1 in 5 Orthodox Jewish Households
are overcrowded, around three times higher than the household average in Salford.
2. Affordability (estimated at 11-15 times the typical household income).
Also highlighted are significant gaps between housing aspiration and expectation caused
mainly by affordability. Tenure within the Orthodox Jewish community is split as follows:
owner occupiers 75.3%, private rented 19.6%, social rented properties either council 0.4%
or housing association 2.1%.
5. Please list any data or evidence you have which demonstrates service users
accessing the service
During 2005/2010 the service engaged with 20 Jewish Households.
No other data on engaging with faith groups is held by the service. This issue will be
addressed by a new customer satisfaction survey planned for early 2011.
6. Does this data show that any groups access the service more/less?
Data is limited to Jewish Faith. Therefore, we have insufficient data to know if all faiths are
equally represented in the take up of the service.
7. Does this data show any better or worse outcomes are achieved from the service
for this group?
Not Known
8. Can any unfavourable impact be justified?
Not Applicable
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Sexual identity
Please consider the following areas…
1. Please list any barriers that service users may encounter when accessing services
as a result of their sexual identity
Not Known
2. Please list any barriers which may prevent people from achieving positive
outcomes from the service as a result of their sexual identity
Non-known.
3. Please detail how these barriers may be overcome.
Not Applicable
4. Please list any baseline data or evidence you have e.g. census data
There is currently no census information on the size of the lesbian, gay, bisexual and
transgender population in the UK, nor are there plans to include this in the next census.
Estimates by the Government Actuaries Department put the gay and lesbian community at
6% of the population. The Lesbian and Gay Foundation estimate that an additional 3% of
the population are bisexual and the transgender community is estimated at 0.008% by the
Human Right Commission.
22% of transgender people live in private rented accommodation – compared with a national
average of 13%. This is the least secure accommodation, offering the least protection
against harassment (Engendered Penalties, 2007)
5. Please list any data or evidence you have which demonstrates service users
accessing the service
The service collects no data concerning Sexual identity and is unable to measure the take
up the service from this group.
6. Does this data show that any groups access the service more/less?
Not Known
7. Does this data show any better or worse outcomes are achieved from the service
for this group?
Not Known
8. Can any unfavourable impact be justified?
Not Applicable.
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Community cohesion
Please consider the following areas…
1. Does the function promote/support community cohesion?
Yes. The service also helps households live in their home longer and prevents Salford
having a less transient population.
2. If community cohesion is relevant to your function what steps will you take to
promote it?
The service will promote the Affordable Warmth help available through its Marketing Plan.
This will indirectly promote community cohesion.
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Consultation – planning
Who are the groups, organisations and individual most likely to be affected by the proposed policy, directly and
indirectly?
Those most likely to be effected by this service are the client group i.e. Salford residents over 60 years of age and/or vulnerable
people and the agencies that support them.
What methods of consultation are most likely to succeed in attracting the organisations and people you want to reach?
Telephone
Customer’s satisfaction surveys and telephone surveys to a sample size of 20% of residents installing home insulation.
Approximately 216 questionnaires were sent out and 108 responses were received.
Has there been any recent research or consultation with the group/individuals you plan to consult? (please give details)
There has been no recent research with this client group, the last being a Customer Satisfaction survey carried out in 2008.
Consultation- results
When did you undertake the consultation?
May/June 2008
Did you reach all the groups/individuals you wanted to reach?
Yes, by contacting a random sample service users i.e. Older People, Low Income Families, Disabled People
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What did you find?
The results from the most recent (2008) survey found that respondents were very satisfied with the service’s efforts to make their
home warmer and more energy efficient.
When asked if they the thought the service was easy to find out about, 73% said they found the service ether ‘easy’ or ‘very east’ to
find information about the help available. Only 5% said they found accessing information difficult.
When clients were asked how they found their the team’s customer service, most responded that they found the service ‘prompt’,
‘polite’, ‘efficient’ & ‘met expectations’. Only 6 households expressed dissatisfaction with the service they received from the team.
Over 50% of respondents would recommend the service to others. When asked if the council’s Affordable Warmth service was not
available would they have upgraded their home’s insulation, 39 households said they would not have sought alternative help.
In the services customer satisfaction survey 11% households described themselves as disabled.
The majority or respondents described their ethnic background as White and Christian. Other faiths included 4 Buddhist & 2 Jewish
households. Only one household from a non-white (Asian) household retuned a postal questionnaire.
Gender breakdown consisted of 51% male, 48% & female and 1% transgender.
What will you change as a result of the consultation? Please ensure this is captured in the action plan
The service would increase its take up amongst non-white and non-Christian households.
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Action plan (following consultation)
Please list issues identified from targeted consultation and actions required
Issue identified
Action required
Person responsible
Date
by
required Outcome
Link to AWS Action Plan
Adobe Acrobat
Document
Please ensure you have provided as much evidence as possible to support the responses you have given
Additional comments
Monitoring
How and when will the action plan be monitored?
Quarterly by the Partners in Salford Affordable Warmth Strategy Steering Group
Quarterly by the Sustainable Regeneration Senior Leadership via the Business Plan
Quarterly by the Leader of the Council via the Cabinet Work plan
How and when will outcomes be recorded?
All outcomes are recorded into Covalent which is Salford City Council’s Performance Management Framework System
Who will the results of the impact assessment be shared with?
Assistant Director of Housing Futures, Strategic Director of Sustainable Regeneration and the Leader of Salford City Council
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Have the actions been mainstreamed into the service plan?
Yes and will continue in every Business Planning Cycle from 2011 – 2016
Quality assurance
When you have completed your impact assessment, it must be submitted to your directorate quality assurance panel for
approval.
Les Laws, Rhys Wynne, Ukachi
Crain, Clare Ibbeson, Kim Pierce,
Abby McEwan
Signed
Dated
(Completing officers)
Signed
Rob Pickering
Dated 2 March 2011
(Lead officer)
Signed
Marie Donaghey
Dated 10th February 2011
(Quality assurance panel)
Catrina Swanson
Dated 10th February 2011
Nick Holmes
Dated 10th February 2011
This impact assessment must be reviewed every three years.
Review date: April 2014
Please send your approved impact assessment and narrative to elaine.barber@salford.gov.uk, for publishing on the
council’s website.
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