Clyde Ebenreck Page 1 7/16/2016 READ THE SYLLABUS, DO NOT JUST SKIM IT. IF THERE ARE ANY QUESTIONS ABOUT WHAT IT SAYS ASK THE INSTRUCTOR AS SOON AS POSSIBLE. IF YOU DO NOT UNDERSTAND WHAT YOU ARE EXPECTED TO DO, WAITING TO INQUIRE UNTIL LATER IN THE SEMESTER PUTS YOU SERIOUSLY BEHIND. FALL, 2005 Thinking About Religion [with Huston Smith] http://pgcconline.blackboard.com The reason you are taking this course is to ultimately hone your mastery of the greatest tool that humans have: your mind. ATo the degree that he masters his tools, he can invest the world with his meaning; to the extent that he has been mastered by his tools, the shape of the tool determines his own self-image.@ Ivan Illich, Tools for Conviviality, Marion Boyars, London, 1990: pg. 21. Thus, if you let your Acommon sense@ or your beliefs or the computer or the television set or the books or the ideas you simply assume to be true master you rather than you mastering them, you have become a function of the tool rather than making those lesser tools a function of your mind. ============================================================= ======= THREE ADVISORIES: 1 Clyde Ebenreck Page 2 7/16/2016 1) This is a course which requires you to manage your time well. You need to schedule doing the lessons and replying to the weekly questions with the same rigor as you would for an on-campus course. You will save commuting time, but it is likely that the on-line course will take more time than a face-to-face course would. It also seems to work best if you schedule the same time every week for doing your work in the course. 2) The college must report those who are not Ain class@ to state and federal funding agencies. In this course, not being Ain class@ means that you have not turned in the work that had been due by the reporting date (usually four to five weeks into the semester), so do not procrastinate on those first lessons. If you have not done the work required in those early weeks, you will be dropped from the class and assigned a AQ@ grade. The AQ@ does not impact on your grade point average, but it does remove you from the class and may then impact on your enrollment status. 3) As an electronically delivered course, there is always a danger that a computer virus could infect your machine. Be sure that your virus protection is up to date (I know that both McAfee and Norton update their virus protection files every week) and turned on. It also helps to be sure that Word=s AMacro Virus Protection@ is turned on (checked) - go to ATools, 0ptions, General@. If my virus checker rejects (refuses to open) a file from you because of a virus I cannot read your answer, and as a result I cannot give you a grade for that work. ============================================================= ======= This is a completely on-line course. You are never required to come to campus after the initial orientation. Any tests or quizzes will be on-line, and all of your essays will be sent 2 Clyde Ebenreck Page 3 7/16/2016 to me on-line. You are welcome to come to my office for face-to-face discussions or consultations. To get credit, you must complete all of the work on time (please read this syllabus carefully for additional conditions on submitting your work). To succeed in it you will need at least average college reading, comprehension, writing, and file management skills. If you are taking developmental writing or reading, this course will prove to be a major headache for you and you would be advised to wait until you have successfully completed several college level reading and writing courses . If you are taking an introductory course in computer literacy, or just starting to get familiar with your computer and software, you may find it easier to wait until your feel comfortable using a computer and the internet before trying this class. You will need access to a computer, full scale word-processing software (WordPerfect or Microsoft Word: any version). [Microsoft Works is not acceptable - its files are often corrupted in the Blackboard system.] and an ISP with a standard browser (AOL does not work very well with its supplied browser. If you are using AOL, sign on but then open Microsoft=s Internet Explorer rather than go with AOL=s default). All of the lessons will be posted at http://pgcconline.blackboard.com Note: there is no Awww@ in the URL, and trying to get to the course from Ablackboard.com@ by itself may give you a course taught by me some years ago, but it is not the one that we are using now. You will be given access to the site on or about August 24th, I strongly recommended that you take some time exploring the site. INSTRUCTOR 3 Clyde Ebenreck Page 4 7/16/2016 Clyde Ebenreck Office: Malboro 3023 (Campus Mail Box: Malboro 3072) Distance learning office hours will be posted on the course web site, or set up an appointment for a face-to-face or on-line consultation. Phone: (office) 301-322-0947 (on-campus office hours are announced on the phone, and I am often on-campus at other times, but try my home number also) 301-855-1064 (home, no calls before 8 am or after 8 pm, has answering machine) The best way to reach me is by e-mail: cebenreck@pgcc.edu On an e-mail message, clearly indicate PHL 127 in the subject or topic area, otherwise I may not recognize your name and delete the message unread and unanswered. I usually check my mail daily during the week and once on the weekend, so you can expect a reply within 24 to 48 hours. Leaving the Asubject@ blank guarantees that I will not see your message (my filters trash any ANo Subject@ message). NO FAX Mailing address: Clyde Ebenreck Philosophy Department Prince George's Community College 301 Largo Road Largo, MD 20774-2199 4 Clyde Ebenreck Page 5 7/16/2016 But since all of your assignments will be sent to me through the Blackboard site, you would use regular mail only in extreme cases when you have no access to the internet. If you send me something through the postal service I will be mailing back to you the same way (I will not scan it into an electronic versions to send it back to you via Blackboard). This means that you might have up to a week=s delay in receiving feedback from me. A) objectives for the college=s course (including this section) in Thinking about Religion AUpon successful completion of this course, the student will be able to 1) distinguish between faith and reason 2) identify three central concepts in the major world religions 3) compare the different concepts of God in three different religions (at least one Asian and one Western) 4) relate the teachings of a religion to the culture in which those teachings originated. 5) demonstrate the ability to think critically@ B) additional objectives of this section: 1) to examine highlights of the major world religions not as theological claims based on faith, but to see what philosophical claims are being made and to what extent the truth of these claims can be established. Philosophy is not opposed to religion, but it approaches religious topics from the standpoint of reason and not faith. Theology is also a rational approach, but the bottom line for theology is the faith commitment of the believing community. A 5 Clyde Ebenreck Page 6 7/16/2016 good theologian must be a good philosopher, but a good philosopher need not have any theological stand, and a good preacher need not be either a good theologian or a good philosopher (although he or she cannot really be a good preacher or pastor if the theology and philosophy that guides them is bad). And if the philosopher takes an anti-theological stance, that stance has to be rationally defended. For example, a philosopher can reasonably argue that a sacred text is not historically true but that philosopher has to show where the text departs from history and truth. 2) to engage in a dialogue with the absent speaker, Huston Smith, professor emeritus of philosophy and religion at the University of California, Berkeley. His Ph.D. is from the University of Chicago and he has also taught at MIT and Syracuse. Dr. Smith was featured in the 1996 PBS-TV series moderated by Bill Moyers: The Wisdom of Faith and you can frequently find the tapes and/or DVD=s for that series in places like Blockbusters. 3) to clarify some of your own questions about religion and to work out how to think about them 4) to stimulate additional questions about religion, philosophy and life C) Some means to those goals: C.1) Required books and audio tapes (available in the College Bookstore: 301322-0912): 1) Huston Smith, Religions of the World, Audio Cassettes, 1995, Sounds True Audio, 735 Walnut Street. Boulder CO, 1-56455-350-7 6 I have Clyde Ebenreck Page 7 7/16/2016 placed my copies of these tapes on reserve in the college library, they can be used there, but they cannot be taken out. 2) Huston Smith, The World's Religions, 2nd edition, 1991, Harper Collins, 0-06-250811-3 3) Anthony Weston, A Rulebook for Arguments (third edition), Hackett, 2000, 0-87220-552-5 This is a brief introduction to rational arguments and how to build them. If it is not with the PHL 127 books look elsewhere in the philosophy section: I use the book in all of my classes: on-line and on campus. C.2) Required web access. You will not need to have your own computer to do this - you can use any computer with web access to access the Blackboard site, just remember to bring your own disks to download the lessons and to upload your responses. Access to college and library labs may not be available at all times (especially when the College is closed for a holiday), thus it is a lot more convenient if you have regular access to a computer and the WEB at home or work. If you are using multiple computers (home, work, school, friends) one of the easiest ways to keep your work with you is to store (upload) it on the Blackboard web site in your ADigital Drop Box@ Only you have access to that location, and you can put the files you are working on there, download them to the computer you happen to be using to continue the work, and 7 Clyde Ebenreck Page 8 7/16/2016 upload them back to the drop box. The files do not move out of your control and your drop box until you send the file to me. C.3) Recommended book and sources: 1) Huston Smith, Forgotten Truth, Harper Collins, 1992, Harper SF, 0_06_250787_7 This book gives an overview of Smith=s philosophy of religion without going into the details of the individual religions that will be covered this semester. Students who have a reasonable background in science have found his chapters on the dialogue between religion and science to be particularly helpful. 2) access to (the indicated web locations are only suggestions, you may well find sites more to your taste by doing a web search using any standard search engine): The Torah (Old Testament, The First Testament The Hebrew Scriptures) ( http://unbound.biola.edu/) The New Testament, The Second Testament The Christian Scriptures ( http://www.ntgateway.com/) The Koran (Qur'an) ( http://www.usc.edu/dept/MSA/quran/) The Gita ( http://eawc.evansville.edu/anthology/gita.htm) 8 Clyde Ebenreck Page 9 7/16/2016 The Upanishads ( http://www.hindunet.org/upanishads/) The Pali Canon ( http://www.accesstoinsight.org/canon/index.html) Zen Koans (http://www.chinapage.com/zen/koan1.html ) The primary purpose here is to be able to read the texts that Smith mentions in their larger context. However, it is tremendously valuable if you can set aside time each day during the semester to read at least a section from one or more of these traditional Sacred Texts. I would suggest for those of you raised in a Western religion that you will find a great deal of profit in spending time with the sacred texts of one of the other Western religions: A Christian will find much to admire in the Qur=an and the Torah; a Muslim will see many of Islam=s themes of justice and service to the poor contained in the Gospels and the Torah; and a Jew will hear echoes of the Torah in both the Gospels and the Qur=an. D) An overview of the semester: 1) Lessons (study guides on-line) will follow the order of the chapters in Smith's book, The World's Religions, plus a final study guide to guide you through your final paper (you may want to download this [ALesson 11"] at the start of the semester). 2) Each lesson's STUDY GUIDE is posted on the Blackboard site as a Word document. Normally you will have access to three lessons at a time (the current lesson, and the lessons immediately prior to and following it). 9 Clyde Ebenreck Page 10 1.1) 7/16/2016 The work I expect from you this semester is that for each lesson you will + first answer the ten preliminary questions for yourself - they are thought starters for the lesson. I will not collect these answers, but in any consultation with you I may ask how you answered one or the other of them. Accordingly, keep a reliable notebook (electronic or physical) in which your answers and questions are kept in an accessible order + then read the study guide, + read the corresponding chapter in Smith's book, + take notes on any issues in the reading that seem unclear to you, + listen to the audio-tape (also noting any unclear areas for yourself). + if there are unclear items, go on-line to the Blackboard site, ask me, your fellow students, or your knowledgeable friends about those areas (post your questions on the class discussion board under the AQuestions about the course@ topic - private e-mails to me about the content of the course will be returned to you and you will be requested to re-post to the public forum where it will be answered). + Once the material feels clear enough to you, write out an answer to the lesson's STUDY QUESTION (always at the end of the STUDY GUIDE for that lesson): these answers would not normally need to be longer than three pages, but I do not object to longer essays as long as they are focused on the question itself. + do not use the word processor=s footnote/endnote function (those are macro driven and thus do not show up on my screen since I disable macros to block the more common Microsoft viruses): make any such notations within the text itself. + on your disk, store the file as a Word document * (using the following file naming convention: ARxxxx-127yy@ where Axxxx@ is your user ID on Blackboard, and Ayy@ is the lesson number - 01,02 etc. ) 10 Clyde Ebenreck Page 11 7/16/2016 *The Blackboard site almost always messes up Works files. If you are using Works, be sure to always chose the ASave as@ option and select the A.doc@ or AWord for Windows@ file type. It makes great academic sense to invest in a full scale word processor instead of sticking with the cheaper AWorks@ that may have been bundled with your computer. + then send it to me using the site=s ADigital Drop Box@. I will grade and respond to your answer and send it back to your Drop Box (usually within 24 hours), changing the first letter of the file name from an AR@ to a AC@. Do not encode your files, if I can=t open your file, I cannot grade it or count it as turned in. In the rare case when you somehow cannot get access to the Digital Drop Box, but can still send e-mails, I would accept an e-mail attachment in place of the Drop Box. (Use the same file naming conventions) 3.2) There are on-line assignments (discussions and collaborative work) that are integral to the course. If the class is large I will set up smaller groups to facilitate such discussions and collaboration. These discussions and collaborations need to be done within the scheduled days for the assignment (usually at least a week): trying to get credit for them by entering your contribution after the deadline will not work. 3.3) The deadlines for each assignment are in the Calendar on the last pages of this syllabus. Your work is due within the structure of this schedule: some of the work involves interaction with your fellow students and cannot be either anticipated or caught up with. Set your schedule so that you work both steadily and diligently through the semester (the lessons are posted and then removed according to this set of dates) 4) Grading: - 4.1) Each lesson is worth up to ten points. I will be looking for several things: all parts of the question are answered; accuracy in understanding Huston Smith; clarity in your own formulation of your answer; details with which you support your claims in the answer. I would suggest that you write out your answer, let it sit overnight, re-read to be sure it covers all the issues contained in the question and that you are satisfied with your answer, and revise if necessary before sending it on to me. 11 Clyde Ebenreck Page 12 7/16/2016 4.2) each instructor-posted on-line discussion will run about three weeks. You will receive 5 points for each of two substantive (something more than AI agree@) contributions to a posted discussion topic which would include your reasoned reaction/response to the topic or to a fellow student=s reaction/response, up to a total of 10 points. You would need to spread these responses out over the time of the discussion: no points would be awarded for responding twice in the same day. 4.3) I do not plan any exams, but reserve the right to set up an on-line QUIZ (pretty simple matching and multiple choice [including some vocabulary words]) to give both of us a sense of how well you understand the material you are hearing and reading. If I do, then you will have a week after it is posted to respond and you would be notified of the quiz through the course site=s AAnnouncement@ feature. 4.4) The FINAL PAPER is on any topic in the philosophy of religion and is worth up to fifty points. This paper would be a good place for you to extend the argument from one of your lesson responses, or an occasion to pick up on an idea that you would like to have seen developed at more length during the semester. My suggested length for such a paper would be 12 to 15 pages not counting the bibliography and yes, such a bibliography of sources used and accurate citations (end notes or body notes: footnotes occasionally get lost in an electronic transmission) would be expected. I am willing to consult with you about your topic as well as look at rough drafts up to two weeks before the paper is due. 4.5) the scoring of the introductory on-line project and the mid-term collaboration will be explained in those assignments themselves. 4.6) Your possible points then would include: an introductory on-line project for 10 points, an on-line collaboration for 20 points, 10 answers at 10 points each; one final paper, 50 points; 10 discussion points per discussion for a total of 20. Total 200 possible points for the semester (if quizzes are given, their total will be added to the possible points, and the scale below will be modified): A = 180 - 200 B = 160 - 179 C = 140 - 159 D = 120 - 139. 4.7) Possible penalty points: A plagiarized paper (weekly or final) not only will you get a zero on that assignment, but your end of the semester total will be reduced by ten percent. 12 Clyde Ebenreck Page 13 7/16/2016 Plagiarism is using the direct words or close paraphrase of another without properly crediting that source (name, title, publisher, year, page; Internet citations need URL, in addition to author, date, title, page). Any time you take the text directly from someone else either in a book or on-line you must set those words between quotation marks or as an indented paragraph and appropriately credit the source immediately after the citation - the easiest way to do so is to include in your text a reference to the source (e.g. ASmith, 124) and give the full reference in your bibliography. A paraphrase would not be set in quotes or indented, but B like a direct quote - would still need the reference immediately after it. A paper which does cite the appropriate sources, but in fact is substantially from those sources and does not contain your own thinking - expressed in your own words - is also plagiarism. Cut and paste is a good method for editing your own work. But it is a disaster if you use it in place of your own words (it is easy to use the various search engines, highlight a text and paste it into your paper, but that is plagiarism and not college level work, much less philosophy). See the three pages at the end of this syllabus: AAvoiding Plagiarism@ Plagiarism is academically dishonest because it makes the words you hand in appear to be your own work: it is always better to put your answer in your own words in order to avoid even the suspicion of dishonesty. Philosophy is thinking, not copying. E.1) To help you understand the lessons and to assist you with your final paper, there will be scheduled ON-LINE CHATS - these sessions are optional but are strongly encouraged. Additional Chat Room/office hour sessions can be set up if you wish. E-mail me to set up the time. E.2) If, for some reason, you hand deliver a hard copy to my office be sure that you put my name and the class (PHL 127, 9446) on the front of your paper and place your paper in the wall box next to my door. If the outside office door is locked, slide your paper with my name on it under the door. Papers slid under a door without my name on it have disappeared before I got them. KEEP A COPY of each of everything you send: electronic files can also vanish into cyberspace. KEEP ALL GRADED MATERIAL UNTIL THE END OF THE SEMESTER IN CASE I FORGET TO RECORD YOUR SCORE. (You can always check your current grades by using the ACheck My Grade@ function on the Blackboard site - let me know immediately if I have failed to accurately record your score.) -------------------------------------------------------------------------------------------------------A few quotes worth thinking about: 13 Clyde Ebenreck Page 14 7/16/2016 [T]he clue to the nature of a passionate mind: You have to think as somebody, not as anybody or nobody. Sam Keen, Hymns to an Unknown God, Bantam Books, 1994, pg 101 AFrom this climate of suspicion emerges a new quality of specialization, one which feels more at home with questions that with answers, committed more to seeking rather than finding, engaging with the big picture of open horizons rather than the closed system of official boundaries. . . . ABeyond the climate of suspicion, is the call to a new sense of participation. Every human being has a right and a duty to that wisdom and learning which formerly was deemed to be the reserve of the specialist.@ Diarmuid O=Murchu, Religion in Exile, Crossroads Publishing, 2000, p 14. AThe Whiteheadian version of naturalistic theism, according to which a Divine Actuality acts variably but never supernaturally in the world. This doctrine - the centrality of which is signaled by the phrase without supernaturalism in the book=s title - says that although there is a divine actuality that influences human experience and, in fact, all finite beings, this divine influence never involves an interruption of the normal pattern of causal relations, being instead a natural dimension of this normal pattern. . . . AIn light of this discussion, we can now provide a preliminary definition of a fullfledged religion: a complex set of beliefs, stories, traditions, emotions, attitudes, dispositions, institutions, artistic creations, and practices - both cultic and ethical, both communal and individual - oriented around the desire to be in harmony with an ultimate reality that is understood to be holy and thereby to provide life with meaning.@ David Ray Griffin, Re-enchantment without Supernaturalism: A Process Philosophy of Religion, Cornell Studies in the Philosophy of Religion, Cornell University Press, 2001: p 6, 12. 14 Clyde Ebenreck Calendar of due dates: Page 15 7/16/2016 (Noon of the day listed is the deadline): NOTE - look ahead to see what tasks are coming up (particularly the midterm group project and the final paper), you will have some Adown time@ when readings and essays are not required (the weeks of the on-line discussions) but it would be very wise to use those times to work ahead. Lesson Due Date Score On-campus orientation session, time and place: see the distance learning website, August 25 Start of the semester, get familiar with the on-line system, meet your classmates and teacher, be sure that your sign-in ID and password work On line exercises 09/02 ________ (10) First instructor posted topic for discussion: 09/09 ( ) (5) ( ) (5) Lesson 1, Holy People, Holy Ideas 09/16 ________ (10) Lesson 2, Hinduism 09/23 ________ (10) Lesson 3, Buddhism 09/30 ________ (10) Second instructor posted topic for discussion: 10/07 ( ) (5) ( ) (5) Lesson 4, Confucianism 10/14 ________ (10) Lesson 5, Taoism 10/21 ________ (10) 10/28 ________ (20) Mid-term group collaborative project: God and evolution Lesson 6,. Islam 11/04 ________ (10) Lesson 7, Judaism 11/11 ________ (10) Lesson 8, Christianity 11/18 15 ________ (10) Clyde Ebenreck Page 16 7/16/2016 [Nov 22: last day to withdraw from the class to get a W - after this date I will need to assign you the grade you have earned in the semester. The W does not count against your grade point average, although if you accumulate enough w's it can injure your academic standing: check with your counselor if you think you might be subject to this regulation. You do not need my signature (although I would appreciate knowing the reasons for your decision), but you do need to fill out an official form at the registrar=s desk. This is also the deadline for any catch up work (lessons missed during the semester).] Happy Thanksgiving: but do not relax too much, there is a major paper coming up quickly, if you want me to look at a draft you need to send that draft to me by 11/30. Third instructor posted topic for discussion: 12/02 ( ) (5) ( ) (5) Note that the assignment for lesson 9 is also due today 12/02 ________ (10) 12/09 ________ (10) Lesson 11, Major Paper B 12/16, THIS IS AN ABSOLUTE DEADLINE, no later than NOON Thus, an introductory on-line project for 10 points, an on-line collaboration for 20 points, 10 answers at 10 points each; one final paper, 50 points; 10 discussion points per discussion for a total of 20. Total 200 possible points for the semester (if quizzes are given, their total will be added to the possible points, and the scale below will be modified): A = 180 - 200 B = 160 - 179 C = 140 - 159 D = 120 - 139. 16 Clyde Ebenreck Page 17 7/16/2016 Avoiding Plagiarism Brought to you by the Purdue University Online Writing Lab at http://owl.english.purdue.edu -----------------------------------------------------------------------Academic writing in American institutions is filled with rules that writers often don=t know how to follow. A working knowledge of these rules, however, is critically important; inadvertent mistakes can lead to charges of plagiarism or the unacknowledged use of somebody else=s words or ideas. While other cultures may not insist so heavily on documenting sources, American institutions do. A charge of plagiarism can have severe consequences . . . . Choosing When to Give Credit Need to Document * When you are using or referring to somebody else=s words or ideas from a magazine, book, newspaper, song, TV program, movie, Web page, computer program, letter, advertisement, or any other medium * When you use information gained through interviewing another person * When you copy the exact words or a unique phrase from somewhere * When you reprint any diagrams, illustrations, charts, and pictures * When you use ideas that others have given you in conversations or over email No Need to Document * When you are writing your own experiences, your own observations, your own insights, your own thoughts, your own conclusions about a subject * When you are using common knowledge@, folklore, common sense observations, shared information within your field of study or cultural group * When you are compiling generally accepted facts * When you are writing up your own experimental results ============================================================================== Making Sure You Are Safe Action during the writing process 17 Clyde Ebenreck Page 18 7/16/2016 Appearance on the finished product When researching, note-taking, and interviewing * Mark everything that is someone else=s words with a big Q (for quote) or with big quotation marks * Indicate in your notes which ideas are taken from sources (S) and which are your own insights (ME) * Record all of the relevant documentation information in your notes Proofread and check with your notes (or photocopies of sources) to make sure that anything taken from your notes is acknowledged in some combination of the ways listed below: * * * * In-text citation Footnotes Bibliography Quotation marks * Indirect quotations When paraphrasing and summarizing * First, write your paraphrase and summary without looking at the original text, so you rely only on your memory. * Next, check your version with the original for content, accuracy, and mistakenly borrowed phrases * Begin your summary with a statement giving credit to the source: According to Jonathan Kozol, ... * Put any unique words or phrases that you cannot change, or do not want to change, in quotation marks: ... savage inequalities exist throughout our educational system (Kozol). When quoting directly * Keep the person=s name near the quote in your notes, and in your paper * Select those direct quotes that make the most impact in your paper -- too many direct quotes may lessen your credibility and interfere with your style * Mention the person=s name either at the beginning of the quote, in the middle, or at the end * Put quotation marks around the text that you are quoting * Indicate added phrases in brackets ([ ]) and omitted text with ellipses (. . .) When quoting indirectly * Keep the person=s name near the text in your notes, and in your paper * Rewrite the key ideas using different words and sentence structures than the original text * Mention the person=s name either at the beginning of the information, or in the middle, or at that end * Double check to make sure that your words and sentence structures are different than the original text ========================================================================= 18 Clyde Ebenreck Page 19 7/16/2016 Deciding if something is Common Knowledge Material is probably common knowledge if . . . * You find the same information undocumented in at least five other sources * * You think it is information that your readers will already know You think a person could easily find the information with general reference sources ----------------------------------------------------------------------------------------------------------------------------------------------The following information must remain intact on every handout printed for distribution. This page is located at http://owl.english.purdue.edu/handouts/print/research/r_plagiar.html Copyright 81995-2004 by OWL at Purdue University and Purdue University. All rights reserved. Use of this site, including printing and distributing our handouts, constitutes acceptance of our terms and conditions of fair use, available at http://owl.english.purdue.edu/lab/fairuse.html. To contact OWL, please visit our contact information page at http://owl.english.purdue.edu/lab/contact.html to find the right person to call or email. 19