Motlow State Community College
Action Plan & Outcome Assessment Report for Institutional Effectiveness
Planning Year: July 1, 2014 – June 30, 2015
Assessing Year: July 1, 2013 – June 30, 2014
Unit: McMinnville Site
Related Strategic Goal: 3.1 Monitor and improve the effectiveness of educational programs and
services.
Action Plan #: MMCT-01
Action Plan Title: Student Satisfaction with McMinnville Center Services
Desired Outcome: Prior to June 2012, our goal was for 90% of the respondents to the Satisfaction of
Student Services Survey to be satisfied with the service offered at the McMinnville site. Our future plans
are to identify other ways to meet student needs.
Description of Action Plan and Related Activities: An online Satisfaction of Student Services Survey will
be made available to all enrolled credit students each semester. The director of institutional research,
planning, and effectiveness will forward the responses to the director of the McMinnville Center and put
them on the IRPE web site. The results of these plans will be reviewed by the Director of the
McMinnville Center; actions will be taken as needed from the results. For our future plans, we are
starting a student focus group that will meet once per year to discuss needed changes to McMinnville
Student Services. Minutes from these meetings will be maintained at the Center. We will target specific
areas to improve upon suggestions from the students.
Team Members: McMinnville Center Faculty and Staff, IRPE staff
Timeline: Review and evaluate June 2014
Est. Cost: $0
Budgeted: Included in current budget
Evidence of Success: Satisfaction of Student Services Survey results will show at least 90% satisfaction
with services offered at the McMinnville site. At least one need identified from the student focus group
will be acted on if it is feasible.
Current Status: On Schedule
Describe Progress Below
Fall 2013
The results of the Student Satisfaction Survey showed that 99% of the students were satisfied with the
services. This outcome was met, and we feel our extra efforts to assist students have helped. We do
plan to continue that. This year, our focus group decided to do Spring Olympics. This did not work out
as well as we hoped, so we will try something different next year. See attached survey for
documentation.
Fall 2012
The results of the Student Satisfaction Survey showed that 93% of the students were satisfied with the
services. This outcome was met, but we have implemented a new procedure for assisting students. We
are checking not only admissions holds when they ask what they need, but we are also checking shot
records and financial aid requirements for each one. This process will hopefully improve our score for
next year. Our students focus group met and determined they wanted a popcorn machine. One was
purchased through the Student Government Association in the Spring 2013 semester. See attached
survey for documentation.
Fall 2011
One hundred percent of the respondents were satisfied with the services. This expected outcome was
met.
Fall 2010
One hundred percent of the respondents were satisfied with the services. This expected outcome was
met. See attached student services survey for documentation.
Fall 2009
Over 95% of the respondents were satisfied with the services. This expected outcome was met.
Fall 2008
One hundred percent of the respondents were satisfied with the services. This expected outcome was
met.
Fall 2007
Eighty-seven percent of the respondents were satisfied with the services. This expected outcome was
not met.
Describe Needed Changes: There are no changes identified.
List of Supporting Documentation: Student Satisfaction Survey
Date Last Updated: 06/15/2014