Motlow State Community College
Action Plan & Outcome Assessment Report for Institutional Effectiveness
Planning Year: July 1, 2012 – June 30, 2013
Assessing Year: July 1, 2011 – June 30, 2012
Unit: Technical Operations
Related Strategic Goal:
3.1 Monitor and improve the effectiveness of educational programs and services.
Action Plan #: TEOP-05
Action Plan Title: Satisfaction with Interactive Video Rating
Desired Outcome: Students expect a reliable and viable means of learning when using the ITV system at
Motlow. At least 80% of all students taking courses in ITV rooms and submitting a Satisfaction with
Student Services Survey will report that problems with ITV equipment were resolved promptly.
Description of Action Plan and Related Activities: Maintain and monitor ITV equipment. Monitor
network bandwidth connection and increase speed if deemed necessary. Annually Request funds from
the Technology access fee for updates to equipment.
Team Members: Director of Technical Operations and staff.
Timeline: Annual
Est. Cost: $75000.00
Budgeted: Included in current budget
Evidence of Success: Survey results will be reviewed with staff and recommendations to improve
service will be implemented if funds are available. Survey results will show at least 80% of all students
taking courses in ITV rooms and submitting a Satisfaction with Student Services Survey will report that
problems with ITV equipment were resolved promptly.
Complete the following when assessing a plan
Current Status: On Schedule
Describe Progress:
Fall 2011
If you have taken any interactive video courses were there any equipment problems?
Yes –74.63% No –25.37%
If you have taken any interactive video courses and there were equipment problems, were the problems
resolved promptly?
Yes – 77.55% No – 22.45%
This goal was not met.
Fall 2010
If you have taken any interactive video courses were there any equipment problems?
Yes – 71.01%
No –28.99%
If you have taken any interactive video courses and there were equipment problems, were the problems
resolved promptly?
Yes – 78.85% No – 21.15%
This goal was not met.
Fall 2009
If you have taken any interactive video courses were there any equipment problems
Yes – 77.27% No –22.73%
Many of problems were experienced at the McMinnville site in an ITV room that had older
equipment. New ITV equipment will be installed in this room in early 2010. This should alleviate
these problems.
If you have taken any interactive video courses and there were equipment problems, were the problems
resolved promptly?
Yes – 82.35% No – 17.65%
This goal was met.
Fall 2008
If you have taken any interactive video courses were there any equipment problems
Yes – 83.95% No –16.05%
We know that problems resulted from adjustments being made to a new ITV classroom installed a
few days before classes began Fall 2008.
If you have taken any interactive video courses and there were equipment problems, were the problems
resolved promptly?
Yes – 85.07% No – 14.93%
Fall 2007
If you have taken any interactive video courses were there any equipment problems
Yes – 25%
No – 75%
Equipment problems decreased by 13% from fall 2006 to fall 2007.
If you have taken any interactive video courses and there were equipment problems, were the problems
resolved promptly?
Yes – 9%
No – 12%
N/A – 79%
We are working on increasing the response rate to resolving equipment problems.
Describe Needed Changes: No needed changes
2011-12
New data
External factors such as weather conditions, power outages, and problems with our vendor supplied
communications lines greatly affect our ability to meet this goal. We have a qualified technician on
hand at all times ITV classes are in progress to handle internal problems.
List of Supporting Documentation: Satisfaction of Student Services Survey
Date Last Updated: 2/1/2011