Motlow State Community College
Action Plan & Outcome Assessment Report for Institutional Effectiveness
Planning Year: July 1, 2015 – June 30, 2016
Assessing Year: July 1, 2014 – June 30, 2015
Unit: Administrative Computing Services
Related Strategic Goal: 2.1 Enhance student persistence to completion of post-secondary credential or
degree.
Action Plan #: ADSV-04
Action Plan Title: Local software system development for the purpose of student retention
Desired Outcome: Achieve at least 90% respondent satisfaction on a survey provided to each
department supervisor at the conclusion of the system development by the Administrative Computing
Services unit.
Description of Action Plan and Related Activities: The Administrative Computing Services staff will work
closely with each college department that utilizes BANNER to identify software needs that will enhance
and compliment BANNER functionality (with a focus on student retention). They will design and develop
interface systems that will utilize the data within BANNER and while providing additional data and
functionality not provided by BANNER alone, thus allowing the college department to focus on improved
service to the students, faculty and staff. Possible areas of development may include:
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Advisement and Counseling Services
Nursing Applicant Evaluation
Facilities Reservation for Special Events
Adjunct Faculty Course Assignment
Extended Services Course Registration
Parking Decal and Ticketing System
Wait Line Management
Early Alert System
Student Complaint System
Student Behavior Incident Reporting System
Employee Training Reporting System
Team Members: Administrative Computing Services unit staff members
Timeline: Evaluate annually by December 1.
Est. Cost: $0
Budgeted: Included in current budget
Evidence of Success: Survey results will show respondent satisfaction with locally developed software
systems is 90% or higher.
Current Status: On Schedule
Describe Progress:
2014-15
We have delivered some custom self-service pages to enhance student processing. We continue to
enhance those students, such as, testing sign in, exit exams sign in, Nursing applications, Facility
tracking, etc. The development of these type of systems is on-going. Each are enhanced on a yearly
basis. The results of the surveys are included from those who completed it. It has a 100% satisfaction
rate.
2013-14
The overall respondent satisfaction, as reflected by survey at the end of each development, is greater
than 90%. This meets the desired outcome expected for the action plan.
Describe Needed Changes:
2015-16
IE 4 and 5 should be combined. We will expand the scope of the IE to include a focus on enrollment and
retention, as well as, overall processing for the institution. We continue to develop new applications to
be used on campus. College Scheduler, which compiles schedule options for students, is expected to be
fully implemented during the next year. It is a purchased software. We also plan to implement the
Ellucian delivered Mobile application. Revamping and reorganizing the use of Argos tools available to
assist areas on campus is also a goal. We also are open to other areas of business process improvement,
letter and email generations, tracking various students utilizing cohorts, tracking financial aid students
and awarding. We will begin to track the success by the amount of staff time resources saved by the
automation and the feedback from areas impacted.
2014-15
During this year, we maintained many of the areas listed. While, there is no resolution improving the
advising system, at this time, we may have an opportunity to provide a locally developed system. With
the new leadership and creation of Completion Coach, this has yet to be determined.
List of Supporting Documentation: Survey of Software System/Web Form Development
Date Last Updated: 8/15/2015