Motlow State Community College
Action Plan & Outcome Assessment Report for Institutional Effectiveness
Planning Year: July 1, 2015 – June 30, 2016
Assessing Year: July 1, 2014 – June 30, 2015
Unit: Student Success
Related Strategic Goal:
2.1 Enhance student persistence to completion of post-secondary credential or degree.
Action Plan #: SSCS-02
Action Plan Title: Completion Coach Connection
Desired Outcome: 1) At least 85% of students will be satisfied with the services provided by
completion coaches. 2) Fall-to-spring student retention rate will increase at least a 1.5% increase.
Description of Action Plan and Related Activities: Motlow provides its students with many
opportunities to learn how to get the most out of their valuable college education and build skills for a
successful future. One such opportunity is the implementation of Completion Coaches. Beginning
with the Fall, 2015 term, all incoming freshmen will be assigned to a completion coach.
These coaches will use multiple methods to make connections with their assigned students and to
provide them with important coaching and advising assistance.
 Meet and Greet
 E-mails to both their Motlow and Personal E-mail Accounts
 Texting via Motlow Alert System
 Phone calls
 Class visits
The coach and student meet initially to assess the individual’s academic strengths, weaknesses and
factors that impede academic progress and students will be encouraged to take responsibility for their
education. Based on these discussions, staff will discuss and refer students to programs and resources
available to assist them.
Academic coaching allows for coaches to empower students by helping them:
 objectively assess barriers to academic success
 establish attainable educational goals
 develop and maintain positive daily routines
 improve time management and organizational skills
 enhance self-esteem and self-advocacy skills
 develop a study schedule
 become active learners and class participants
 take effective lecture notes
 prepare for exams
 balance academic and social demands
 establish rapport with professors
 utilize college resources
Students who are noted as being potential “at-risk” students will be tagged for early and constant
follow-up if needed and a recurring appointments will be scheduled.
A point of contact satisfaction survey will be developed in fall 2015 and be given to students after
meeting with a completion coach (starting in spring 2016). This satisfaction survey will show
satisfaction of visit with coach. At least 85% of students will be satisfied with the services provided by
their completion coach. On spring 2016 census day, a Banner report will be generated for fall-tospring retention desegregated by center and completion coach. This data will be reviewed by director
and completion coaches. Student satisfaction and retention data will be used to improve services.
Team Members: Director of Student Success and Completion Coaches
Timeline: Annually
Est. Cost: No Additional Funds
Budgeted: Included in current budget
Evidence of Success: 1) Satisfaction survey results will show that at least 85% of students are satisfied
with the services provided by completion coaches. 2) Banner report will show at least a 1.5% increase
in fall-to-fall student retention.
Complete the following when assessing a plan
Current Status: On Schedule
Describe Progress:
2014-15
Baseline retention data.
All Students
Freshmen
Fall 2014-Spring 2015
73.5%
78.0%
Fall 2014-Fall 2015
44.8%
55.6%
Describe Needed Changes: N/A
List of Supporting Documentation: 2014-15 retention rates to establish baseline are included in the
document.
Date Last Updated: 12/9/15