Motlow State Community College
Action Plan & Outcome Assessment Report for Institutional Effectiveness
Planning Year: July 1, 2015 – June 30, 2016
Assessing Year: July 1, 2014 – June 30, 2015
Unit: Student Affairs
Related Strategic Goal: (Quality)
3.1 Monitor and improve the effectiveness of educational programs and services.
Action Plan #: STUD-01
Action Plan Title: Student Satisfaction with Student Affairs Services
Desired Outcome: Student satisfaction with services provided by Student Affairs will improve by at
least .5% annually. The Community College Survey of Student Engagement (CCSSE) and the Survey of
Entering Student Engagement (SENSE) will be used to gauge satisfaction with these services.
Prior to July 1, 2015
At least 90% of the respondents to the Community College Survey of Student Engagement (CCSSE) will
rate the satisfaction of student services as “somewhat” or “very”. The N/A category will be excluded
from the percentage calculation.
Description of Action Plan and Related Activities: The Student Affairs division provides a wide variety
of services to students in effort to improve student success. These services include:
 Academic advising with completion coaches
 Career counseling with completion coaches and student success staff
 Financial aid assistance
 Transfer credit assistance
 Assistance for students with disabilities
To provide the best possible level of service and to better meet students’ changing needs, the services
provided by Student Affairs will be annually assessed using either the Community College Survey of
Student Engagement (CCSSE) or the Survey of Entering Student Engagement (SENSE).
The director of Institutional Research, Planning, and Communication (IRC) will coordinate both the
CCSSE and SENSE survey. Faculty members in pre-selected classes will administer the surveys,
returning them to the IRC Director where they will be submitted for scoring. Results will be posted on
the IRC web site.
Student Affairs staff and administrators will analyze the CCSSE and SENSE results for services provided
by the Student Affairs division to identify areas for improvement. In an effort to better assist students
in persisting to completion of a post-secondary credential or degree, Student Services staff will
develop and implement effective services.
The following CCSSE and SENSE items will be assessed.
Service
Academic Advising
Career Counseling
Financial Aid
Transfer Credit Assistance
Disabilities Services
CCSSE Item
13.2a
13.2b
13.2g
13.2j
13.2k
SENSE Item
20.3a
20.3b
20.3g
20.3j
20.3k
Team Members: Vice President of Student Affairs; Dean of Students; Student Affairs Unit Directors,
Director of Institutional Research, Planning, and Communication, Participating Faculty.
Timeline: Annually
Est. Cost: $0
Budgeted: Included in current budget
Evidence of Success: Results from the CCSSE and SENSE survey will show that student satisfaction
with services provided by Student Affairs improved by at least .5% annually.
Current Status: In progress
Describe Progress:
2014-2015
With the desired outcome change in July 2015, 2014-15 data is used to set baseline for 2015-16.
Service
Academic Advising
Career Counseling
Financial Aid
Transfer Credit Assistance
Disabilities Services
CCSSE Item
13.2a
13.2b
13.2g
13.2j
13.2k
15-16 Baseline
90%
77%
83%
80%
79%
2013-2014
This goal was not met. Results from the CCSSE survey indicate 74.58% of respondents indicated
satisfaction with the college providing support needed to help succeed in college as “quite a bit” or
“very much”.
2012-2013
This goal was not met. Results from the CCSSE survey indicate 76.43% of respondents indicated
satisfaction with the college providing support needed to help succeed in college as “quite a bit” or
“very much”.
Describe Needed Changes: Under new presidential and administrative leadership, Motlow State
Community College has recently made several changes created to improve student persistence
and success. The recent establishment of Completion Coaches fall 2015 at each campus is
designed to assist students in feeling supported in the pursuit and attainment of academic goals.
Upon admission, students are assigned an individual campus based Coach who monitors academic
progress in addition to providing guidance and assistance in dealing with external classroom
challenges. Writing and Math tutoring services have also been implemented at each campus to
provide academic skill development and “hands on” encouragement. Academic First Year
Experience courses for students requiring Reading Learning Support are being piloted fall 2015 in
an effort to aid students in adjusting to a collegiate academic environment.
The desired outcome of this IE plan was changed for coming 2015-16 year to better assess the
specific services provided by the Student Affairs division. The previous desired outcome was too
general to effectively assess specific student services.
List of Supporting Documentation: Community College Survey of Student Engagement (CCSSE) S15
results for baselines are shown in document
Date Last Updated: 09/01/2015