COLLIN COLLEGE
COURSE SYLLABUS
Course Information
Course Number: ITCC 2376
Course Title: CCNP TSHOOT - Maintaining and Troubleshooting IP Networks
Course Description: How to monitor and maintain complex, enterprise and switched IP networks. Skills learned include
the planning and execution of regular network maintenance, as well as support and troubleshooting using technologybased processes and best practices based on systematic and industry recognized approaches. Lab required.
Course Credit Hours:
Lecture Hours:
Lab Hours:
3
2
3
Prerequisites: ITCC 2374 and ITCC 2375 or consent of the Program Director
Student Learning Outcomes: Upon successful completion of this course, students will be able to do the following:
1. Monitor, maintain, and troubleshoot a complex network. (SCANS: F1,F3-5,F8-12,F14,F16) (SCANS: C1,C1016,C18-20)
2. Plan and document the most common maintenance functions in complex enterprise networks. (SCANS: F1,F35,F8-12,F14,F16) (SCANS: C1,C10-16,C18-20)
3. Develop a troubleshooting process to identify and solve problems in complex enterprise network. (SCANS: F1,F35,F8-12,F14,F16) (SCANS: C1,C10-16,C18-20)
4. Select tools that best support specific troubleshooting and maintenance process in large, complex enterprise
networks. (SCANS: F1,F3-5,F8-12,F14,F16) (SCANS: C1,C10-16,C18-20)
5. Practice maintenance procedures and fault resolution in switched and routed environments. (SCANS: F1,F3-5,F812,F14,F16) (SCANS: C1,C10-16,C18-20)
6. Troubleshoot IPv4 addressing services, IPv6 routing issues, network infrastructure services, network performance
issues on routers and switches, and Chassis Virtualization and Aggregation Technologies. (SCANS: F1,F3-5,F812,F14,F16) (SCANS: C1,C10-16,C18-20)
7. Practice maintenance procedures and fault resolution in a secure infrastructure. (SCANS: F1,F3-5,F812,F14,F16) (SCANS: C1,C10-16,C18-20)
Secretary’s Commission on the Acquisition of Necessary Skills (SCANS) - SCANS skills are a group of foundational skills
and workplace competencies that the Secretary’s Commission on the Acquisition of Necessary Skills established as vitally
important for workplace success in the 21st century. In Collin’s workforce programs, the SCANS skills are developed and
reinforced throughout the curriculum to provide students with an opportunity to hone these skills/competencies in the context
of their education. Over the course of an entire degree program, the successful student is expected to demonstrate all of the
SCANS skills and competencies as part of their education. The SCANS Foundation Skills and Workplace Competencies are
described at: http://www.collin.edu/academics/programs/Workforce_SCANS_Skills_Syllabi_Code_Key.pdf
Withdrawal Policy: See the current Collin Registration Guide for last day to withdraw.
Collin College Academic Policies: See the current Collin Student Handbook.
Americans with Disabilities Act Statement: Collin College will adhere to all applicable federal, state and local laws,
regulations and guidelines with respect to providing reasonable accommodations as required to afford equal
educational opportunity. It is the student’s responsibility to contact the ACCESS office, SCC-D140 or 972.881.5898
(V/TTD: 972.881.5950) to arrange for appropriate accommodations. See the current Collin Student Handbook for
additional information.
Fall 2015
INSTRUCTOR INFORMATION
Instructor’s Name: Copeland Crisson
Office Number: H115
Office Hours: Fall 2015
Preston Ridge, room H115 or H130 - Monday/Tuesday/Wednesday 4 - 6pm
Phone Number: (972)377-1664/1519
Email: ccrisson@collin.edu
Class Information:
Section Number: ITCC2376P70
Meeting Times: Tuesday 6-11pm
Meeting Location: H130
Minimum Technology Requirement:
Minimum Student Skills: CCNP Route and Switch
Netiquette Expectations: Any email correspondence will use Collin Cougarmail.
Course Resources: Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)
ISBN-10: 1587058766 / ISBN-13: 9781587058769
Supplies: None
Attendance Policy: All students will be required to sign-in on the class roster each class day.
Additional Student Learning Outcomes: None
Method of Evaluation:
• Manage their own time with respect to reading assignments, live and recorded lectures, lab
time, and exam scheduling.
• Do curriculum homework assignments.
• Must complete ALL given Lab assignments.
Reading assignments from the Cisco curriculum need to be personally scheduled.
Lab assignments will require the student to spend a significant amount of time in the Cisco Lab.
Module Exams will be given for each chapter and may be taken on or off campus.
A comprehensive final exam will be administered on campus near the end of the course.
The Skills-based Assessment must be passed to pass the course, and carries a weight of 50%.
Mandatory hours of attendance may be required, see Class Time Accountability.
GRADING
Component
Route
Online Module Exams
10%
Online Final Exam
(A score of 70 or greater
is required)
40%
Skills-based
Assessment
50%
Notes:
Only 2 attempts are allowed on the final. If a second attempt is
needed, a grade of 75 or greater is required. If you score a 75 or
higher on the second attempt you will be assigned a final exam
score of 70.
Two attempts–
st
1 attempt 100% max
nd
2 attempt 70% max
Failure to show up w/o advanced and reasonable notice will result
in a failed attempt.
The Final exam is a comprehensive exam. It will contain content from all chapters. It may
contain true/false, multiple answer, simulations, and multiple choice questions. No notes or
other reference material is allowed.
The final exam must be started no later than 7pm. The 2 nd attempt on the final exam must be
completed no later than the last scheduled class night.
The skills exam is a hands-on lab exam. It may contain concepts related to configuration of
routers, switches, and/or other devices. Hand written notes are allowed.
The skills exam must be scheduled at least two weeks prior to the end of the
semester/course. Contact the instructor to reserve your time slot. If you fail to appear for the
exam on your scheduled time a grade of zero will be entered.
Grading Scales
Semester Average Grade
90—100 %
80—89%
70—79%
60—69%
0—59%
A
B
C
D
F
Course Calendar:
Week #
beginning
Day/Time
Activity
Topic
1 1/18
Tuesday 6-11pm
Lecture
Discussion
Chap 1 Planning Maintenance
Chap 2
Troubleshooting Processes
2 1/25
Tuesday 6-11pm
Lecture
Discussion
Chap 3, 4, and 5 Using Tools
and Maintaining and
Troubleshooting Switches and
Routers
3 2/1
Tuesday 6-11pm
Lab Time
4 2/8
Tuesday 6-11pm
Lecture
Discussion
5 2/15
Tuesday 6-11pm
Lab Time
6 2/22
Tuesday 6-11pm
Lab Time
7 2/29
Tuesday 6-11pm
Lecture
Discussion
8 3/7
Spring Break
Chap 6 Troubleshooting NAT,
DHCP, IPv6
Chap 7 Troubleshooting
9 3/14
Monday 6-11pm
Lab Time
10 3/21
Tuesday 6-11pm
Lecture
Discussion
11 3/28
Tuesday 6-11pm
Lab Time
12 4/4
Tuesday 6-11pm
Lecture
Discussion
13 4/11
Tuesday 6-11pm
Lab Time
14 4/18
Tuesday 6-11pm
Case Study A
15 4/25
Tuesday 6-11pm
Case Study B
16 5/2
Tuesday 6-11pm
Skills-based
exam
17 5/9
Tuesday 6-11pm
Online Final
Exam
Chap 8 Troubleshooting
Chap 9 and 10 Troubleshooting