Financial Aid TRAINing
Presented by: Kimberly Stanbridge
Lansing Community College (LCC)
Financial Aid Department
Friday, September 25, 2015
Financial Aid TRAINing
• All aboard! ….whether you like it or not.
• Training is an experience, not an obligation.
• Keepin’ it real. (a.k.a. relevant)
• Let’s do some math.
All aboard!
…whether you like it or not.
Everyone is on board. Choose your own adventure.
Full steam ahead!
Bringing up the rear…
Chugging along, dangerously…
Moving toward the same destination…
Training is an experience,
not an obligation.
Title and Content Layout with Chart
CHART TITLE
Series 1
Series 2
Series 3
6
5
4
3
2
1
0
CATEGORY 1
CATEGORY 2
CATEGORY 3
CATEGORY 4
Two Content Layout with Table
• First bullet point here
Group A
Group B
• Second bullet point here
Class 1
82
95
• Third bullet point here
Class 2
76
88
Class 3
84
90
Two Content Layout with SmartArt
• First bullet point here
Task 1
• Second bullet point here
• Third bullet point here
Task 5
Task 4
Task 2
Task 3
No one invests
in negative
returns…
Invest in your people
first. Meet their needs,
and they will invest in
yours.
• It’s 2015 – the age of information overload
– We know the buzz words
– We know what’s being said out of obligation
• When we’re forced to attend training, we know most
people would rather keep working
• It’s 2015 – let’s get creative
– Think for yourself
– Think for those around you
Don’t force it…
Most people do not want to
be told what to do. That
does not change in the
workplace.
• Think of something new
• How does your team learn best?
• NEVER do it because it is what has always done
Download the App or
go online to
kahoot.it
Keepin’ it real.
(a.k.a. relevant)
Keeping it relevant…
• It’s ok to train a few people at a time
– Who is essential?
– Who can spread the word?
– Who is available?
• Delaying training until everyone in a large
group is available is counterproductive.
Keeping it relevant…
• People have their own interpretation
– What is real for one person, is not necessarily
real for the next.
– Training in smaller groups allows for more
Q&A time.
• Even in a large group, plan for a lot of
questions.
• If they don’t have time to ask, assumptions will
be made.
• What do we know about assumptions???
– Sometimes they’re right and sometimes
they’re wrong.
Let’s do some math.
What was that about investment?
Video…
If 99.9% was acceptable:
 880,000 credit cards in circulation will
turn out to have incorrect card holder
information on their magnetic strips.
 22,000 checks from wrong bank
accounts in the next 60 minutes
 107 incorrect medical procedures will
be performed by the end of the day
today.
 One hour of unsafe drinking water per
month
It’s hard to be 100% better
than your competition, but you
can be 1% better in 100 ways.
~Rich Melman
The 212 Principle
Be the Difference
In a 212 workplace…
We only speak well of ourselves.
We only speak well of our organization.
We only speak well of our competitors.
We only speak well of our students.
Use CARE with your fellow
Team Members
Communicate
Appreciate
Recognize
Encourage
Top Three Employee Complaints
1. Inconsistent communication
2. Lack of clear strategy and goals
3. Poor accountability
Respondents in a national survey cited:
• 37% said they have a clear understanding of what
their organization is trying to achieve and why
• 20% were enthusiastic about their team’s goals
• Only 15% feel their organization fully enables them
• Only 20% fully trusted their organization
Appreciate
•Notice your Team Members.
•Listen to your Team Members wants and needs.
•Respond in a timely fashion
•Say “Thank you.”
Recognize
•34% of respondents in a national survey cited
“limited recognition” as the most common
reason for leaving an employer
•85% of today’s workforce feel under
appreciated
Who to Recognize?
•Commitment to service
•Sustained level of productivity
•Demonstrate a high degree of initiative
•Exceptional dependability
•Effective relations with others
Recognize
People will forget what you said.
People will forget what you did.
But people will never forget how you made
them feel.
~Maya Angelou
Encourage
Educate. Support Growth.
Encourage the Heart.
Caught being 212!
Caught being 212!
The Benefits of the “Caught being 212°” program
• Boost morale within the department
• Make employees feel appreciated and rewarded
• More satisfied students because they will often encounter
212° service
• Increase productivity and performance
• Keep employees engaged and committed
• Direct performance feedback provided for individuals
• Increased employee satisfaction and enjoyment of work
• Teamwork between employees will be enhanced
• Retention of quality employees will increase
Questions?
Thank you!
Kimberly Stanbridge
stanbk@lcc.edu
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Images for this presentation were taken on site or retrieved via Google Images