WORKPLACE ENGLISH For Beginners

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WORKPLACE

ENGLISH

For Beginners

LESSON

1

Meeting for the First Time

Meeting for the First Time

Checklist

In this lesson, you will learn about . . .

Greeting visitors

Making visitors feel welcome

Making introductions

Meeting for the First Time

Get Ready

1. How do you introduce yourself?

Key words/phrases:

Good morning / afternoon / evening.

My name is ____(name)____ .

Example:

Good morning. My name is Karla.

Meeting for the First Time

2. What does a receptionist do?

How about an assistant?

Key words/phrases:

Answer the phone

Talk to visitors

Help his or her boss

Schedule meetings

Meeting for the First Time

3. Have you ever been late to something? What happened?

Key words/phrases: apologize keep someone waiting

Part A: At Reception

Open with default media player

a b

Part A: At Reception

LISTENING COMPREHENSION

Answer the questions based on the conversation.

b

Part A: At Reception

在接待處

兩位訪客走向賴柏企業的接待處。

接待人員:男士們午安。有什麼我能幫忙的呢?

卡爾:我們和業務部的塔克先生約好兩點要開會。

艾迪:他應該在等我們了。

接待人員:能請教兩位的大名嗎?

艾迪:當然。我是艾迪 ‧ 漢斯。這位是卡爾 ‧ 傑克森。我們來自麥克斯威爾集

團。

接待人員:好的。能請你們填寫這份表格嗎?這是為了安全考量。你們需要寫下

將與誰會面,以及會議將持續多久。

艾迪:好的。 (艾迪完成表格並交回去。) 給你。

接待人員:謝謝。請兩位配戴訪客證。兩位在這棟大樓裡時都必須配戴。

卡爾:沒問題。

接待人員:好的,男士們。會議室在這條走廊盡頭的左手邊。我會告訴塔克先生

兩位已經到了。

Part A: At Reception

LANGUAGE NOTES: Word Bank

1. reception [ r6`s5p]4n ] n.

接待處

Guests must go to the reception area first.

訪客們一定要先到接待處報到。

Extension

receptionist n. 接待員;櫃台人員

Fill out this application and give it to the receptionist when you’re done.

填一下這份申請表,填完後再交給櫃台人員。

2. industry [ `6nd4str6 ] n.

工業;產業

Kyle doesn’t want to work in the car industry now.

凱爾目前不想在汽車產業工作。

Part A: At Reception

3. Sales Department [ selz ] [ d6`p3rtm4nt ] 業務部

;營業部

People in the Sales Department often have to work late.

業務部的人經常得加班。

4. expect [ 6k`sp5kt ] v.

預期;期待

Please expect a call from Mr. Hawkins next week.

請期待霍金斯先生下週的來電。

Extension

expectation n. 期望

If your designs meet our expectations , we expect to be ordering 10,000.

若你們的設計樣式符合我們的期望,我們可能就會採購一萬組。

Part A: At Reception

5. complete [ k4m`plit ] v.

完成

Sam completed the form and gave it to the secretary.

山姆完成了表格並把它交給秘書。

Extension

completion n. 完成;結束

You will be paid on completion of the mission.

你完成這項任務後就會拿到款項。

6. security [ s6`kj8r4t6 ] n.

安全

There are five security cameras in the office, so don’t do anything bad!

辦公室裡有五台保全攝影機,所以別做壞事!

Part A: At Reception

7. badge [ b1d.

] n.

徽章

The police officer lost his badge and had to get a new one.

該名警官遺失了他的徽章,必須取得一枚新的。

8. hall [ h7l ] n.

大廳;走廊

Kim used the phone in the hall to call her friend.

金用大廳的電話打電話給她的朋友。

LANGUAGE NOTES: Phrases walk up 走向

You should walk up to the clerk and ask him to help you.

你應該過去店員那兒,請他幫你。

Part A: At Reception fill out 填寫(表格、文件等)

Please fill out this form with black ink.

請用黑筆填寫這份表格。

Extension fill in 填入空格

For one part of the test, students filled in blanks with

English words to complete the sentences.

考試的一部分是要學生在空格中填入英文字,以完成句子。 keep sth on 穿戴(衣物)

It’s cold, so keep your gloves on .

天氣很冷,所以戴上你的手套吧。

Part A: At Reception at the end 在盡頭或尾端

There is a 7-11 at the end of my street.

我家那條街的盡頭有間 7-11 。

LANGUAGE NOTES: Usage Tips

Here you are.

拿去吧;給你

常用於要拿東西給對方時。其他類似的說法還有: Here.

Here it is.

、 Here you go. 等。

A: Pass me the salt.

請把鹽遞給我。

B: Here you are.

給你。

Part A: At Reception

Extension

Here / Here it is / Here you go –– it’s the book I promised to lend you.

拿去,這是我答應要借你的書。

LANGUAGE NOTES: Sentence Patterns

S. + V. while S. + V.

當……的時候

John fell asleep while he was in a meeting.

約翰在開會的時候睡著了。

Part A: At Reception

ENGLISH CORNER

Part A: At Reception

(Possible Answers) have your name, please can I help you wear this visitor’s badge complete this form, please

Part A: At Reception

Part A: At Reception

Sample Dialogue

R: receptionist V: visitor

R: Hello. How can I help you?

V: Hello. I need to see Mr. Burns.

R: Can I have your name, please?

V: Yes. I’m Paul from Q-Mart.

R: Can you complete this security form, please?

V: OK. Here you go.

R: All right. Let me take you to Mr. Burns.

Part B: Meeting Company Guests

Open with default media player

Part B: Meeting Company Guests

C

Part B: Meeting Company Guests

A

D

B

Part B: Meeting Company Guests

LISTENING COMPREHENSION d

Answer the questions based on the conversation.

c a

Part B: Meeting Company Guests

與公司訪客會面

塔克先生的助理敏蒂走進會議室。

敏蒂:不好意思。請問你們是麥克斯威爾集團的漢斯先生和傑克森先生嗎?

卡爾:是的。我是卡爾 ‧ 傑克森,而這位是艾迪 ‧ 漢斯。

敏蒂:歡迎來到賴柏企業。我叫敏蒂。我是塔克先生的助理。

卡爾:很高興認識妳,敏蒂。

敏蒂:塔克先生要我來見兩位。恐怕他目前還在開會。他為遲到感到抱歉。

艾迪:喔,沒關係。我們並沒有在趕時間。

敏蒂:你們想在等待的時候喝點咖啡嗎?

卡爾:喝點咖啡會很不錯。我要黑咖啡。艾迪,你要加奶精和糖,對吧?

艾迪:是的,麻煩了。

敏蒂:沒問題。我馬上拿些咖啡過來。

卡爾:非常謝謝妳。

敏蒂:很抱歉你們必須等待,但塔克先生應該很快就會過來。若還有任何需要請

讓我知道。

Part B: Meeting Company Guests

LANGUAGE NOTES: Word Bank

1. assistant [ 4`s6st4nt ] n. 助理;助手

I need to hire a new assistant to help me.

我需要僱請一位新助理來幫我。

Extension

assist v. 協助

Can I assist you?

有什麼我可以協助你的嗎?

2. meeting room [ `mit6; ] [ rum ] n. 會議室

Please be in the meeting room at 5:00 p.m.

請在下午五點到會議室。

3. pleasure [ `pl5.0

] n. 榮幸;愉快

It has been a pleasure to work with Carol.

和卡蘿共事很愉快。

Part B: Meeting Company Guests

4. afraid [ 4`fred ] adj. 害怕的;擔心的

I’m afraid that I won’t be able to take the job.

我恐怕沒有辦法接受這份工作了。

5. apologize [ 4`p3l4~d.a6z

] v. 道歉

Mark apologized for the mistake he made.

馬克為他所犯的錯道歉。

Extension

apology n. 道歉

I accept your apology , but please don’t do that again.

我接受你的道歉,但請不要再那麼做了。

6. black [ bl1k ] adj.

(咖啡)不加牛奶的

I prefer my coffee black because I don’t like milk.

我比較喜歡黑咖啡,因為我不喜歡牛奶。

Part B: Meeting Company Guests

LANGUAGE NOTES: Phrases in a hurry 急忙地;匆匆地

Claire was in a hurry to get to work on time.

克萊兒為了準時上班而匆匆忙忙。 right away 立刻;馬上

I’ll get this report done right away .

我會立刻完成這份報告。

Extension

immediately adv. 馬上;立即

The boss wants that report on his desk immediately .

老闆想要馬上在他桌上看到那份報告。 at once 馬上;立刻

The teacher wants to see you at once .

老師要馬上見你。

Part B: Meeting Company Guests

LANGUAGE NOTES: Sentence Patterns

N. + would be great ……會很好

A: Are you hungry?

你肚子餓了嗎?

B: Yeah. A snack would be great .

對啊。吃個點心會很好。

Please let me know if . . .

若……請讓我知道

Please let me know if you have any questions.

若你有任何問題,請讓我知道。

Part B: Meeting Company Guests

ENGLISH CORNER c a b d

Part B: Meeting Company Guests

Part B: Meeting Company Guests

Audio Transcripts

W: Good morning, sir. Where do you want to have your meeting with Ms. Tims today?

M: My office is too small, so let’s have it in the meeting room.

W: OK. Should I get some coffee for you? You like cream and sugar, right?

M: I want some coffee, but I like it black.

W: OK. And Ms. Tims wants to bring her assistant with her.

Is that all right?

M: No. Only Ms. Tims and I will be in the meeting.

Part B: Meeting Company Guests

Part B: Meeting Company Guests

Sample Dialogue

A: assistant C: client

A: Are you Sarah Jones?

C: Yes, I am Sarah.

A: I’m very sorry, but my boss will be late for your meeting.

Can I get you something to drink while you wait?

C: Sure. Can I have some iced tea, please?

A: No problem. I will get some for you right away.

Part C: Introductions

Open with default media player

Part C: Introductions

Listen and fill in the blanks.

A. expected

C. waiting

B. introduce

D. working

B

A

C

A. expected

C. waiting

Part C: Introductions

B. introduce

D. working

D

b c

Part C: Introductions

LISTENING COMPREHENSION

Answer the questions based on the conversation.

c

Part C: Introductions

介紹他人

敏蒂向兩位訪客介紹塔克先生。

敏蒂:塔克先生,請讓我為您介紹麥克斯威爾集團的漢斯先生和傑克森先生。

男士們,這位是塔克先生。

卡爾:很高興認識你。

塔克先生:我也很高興認識你們。很抱歉讓你們久等了。我之前的會議比預期的

更花時間。

卡爾:我們真的不介意。我們並沒有等很久,而且敏蒂讓我們感到備受歡迎。

艾迪:我們很開心終於能一起討論我們的專案了。

塔克先生:那麼,我們就開始吧。男士們請坐。你們還想多喝點咖啡嗎?

卡爾:我不用了,謝謝。

塔克先生:漢斯先生,你呢?

艾迪:我想再喝一杯,但也許是幾分鐘之後。

塔克先生:好的。首先,我想讓兩位知道我非常興奮我們兩家公司即將攜手合作。

Part C: Introductions

LANGUAGE NOTES: Word Bank

1. visitor [ `v6z6t0 ] n. 訪客;參觀者

The company had three visitors come in this afternoon.

公司今天下午有三位訪客。

Extension

visit v. 造訪;拜訪

I hope you have a chance to visit us again.

希望您有機會再次來訪。

2. mind [ ma6nd ] v. 介意

I’m glad that Polly didn’t mind that she had to work late.

我很開心寶莉不介意她得加班。

Part C: Introductions

3. finally [ `fa6ny6 ] adv. 終於

Dave finally got a new job. He’s been looking for one for over a year.

戴夫終於找到一份新工作。他找工作已經找超過一年了。

4. project [ `pr3d.5kt

] n. 專案;企劃案

Our department was given a project to complete by the end of the month.

我們的部門被指派了一個必須在月底前完成的專案。

LANGUAGE NOTES: Phrases keep sb waiting 讓某人等待

You shouldn’t keep a new client waiting for long.

你不該讓新客戶等太久。

Part C: Introductions get together 聚在一起

Let’s get together after work and have dinner.

我們下班後聚一聚,吃個晚餐吧。 get started 開始

The office can get started on your order when you’re ready.

只要你準備好,公司就能開始處理你的訂單。 have a seat 坐下;請坐

A: Do you have a minute to talk?

你有時間聊聊嗎?

B: Sure. Have a seat .

當然。請坐。

Part C: Introductions go for 想要;選擇

I could really go for some Thai food for lunch.

我中午真的很想吃一些泰國菜。

(be) excited about sth 對某事物感到興奮

Are you excited about your new job?

你對你的新工作感到興奮嗎?

LANGUAGE NOTES: Sentence Patterns introduce A to B 把 A 介紹給 B 認識

Can you introduce me to your boss?

你能介紹我給你老闆認識嗎?

Part C: Introductions

ENGLISH CORNER

h a b e c d f g

Part C: Introductions

Part C: Introductions

Part C: Introductions

Sample Dialogue

I.

Tom: Hi, Joe. This is Rachel.

Joe: Pleased to meet you.

Rachel: It’s a pleasure to meet you, too.

II.

Tom: Joe, have you met Rachel?

Joe: No, I haven’t. It’s nice to meet you.

Rachel: I’m glad we’ve finally been able to meet.

REVIEW

Part A: Photographs Listen and choose the sentence that best describes the photo.

C

A

(A) There are no people in the office.

(B) The woman is taking people to the reception area.

(C) The woman is working at the reception desk.

(D) The woman is standing in the meeting room.

(A) The man is in a hurry.

(B) The man is introducing himself.

(C) The man is getting coffee.

(D) The man is in reception.

REVIEW

Part B: Question and Response

Listen and choose the best response to the sentence you hear.

Would you like something to drink?

(A) Yes. I could go for a soda.

(B) I’d like cream but no sugar.

(C) Sure. I can get you something.

I’d like to introduce you to Kenny Thomas.

(A) You look pleased.

(B) It was a pleasure.

(C) Nice to meet you.

REVIEW

I’m sorry that I forgot to meet you yesterday.

(A) I’m excited about working with you.

(B) It’s OK. I didn’t mind.

(C) I’m happy that we could get started.

How can I help you?

(A) I’m sorry to keep you waiting.

(B) I need to speak to Mr. Humphrey.

(C) Welcome to Holmes Company.

Are you done with the project?

(A) I finally finished it last night.

(B) I apologize for not helping you.

(C) That would be great. Thanks.

REVIEW

Part C: Short Conversation

Listen and answer the questions.

B

D

A

REVIEW

Audio Transcripts

W: Good afternoon. I’m Ms. Henry’s assistant, Lana.

M: Hello. I’m in a hurry right now. Will Ms. Henry be here soon?

W: I apologize, but Ms. Henry isn’t here.

M: Why not? We have plans to get together today.

LESSON 1

Meeting for the First Time

-The End-

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