Making and changing arrangements 1. Dear Ms. Kelley, I would like to book a twin room for Friday, November 7 and Saturday November 8. I look forward to hearing from you soon. You can email me at 4a1c0908@stust.edu.tw if you have any questions. Sincerely, Gary Wu 2. Dear Ms. Kelley, Thank you for your quick reply. Would you please book a twin room for me for the nights of Friday, Nov. 7 and Saturday Nov. 8. I will fax my credit card information at once. Best wishes, Gary Wu 3. Dear Ms. Kelley, I regret to say that I have to cancel my reservation for Friday, Nov. 7 and Saturday Nov. 8. I understand that I will have to pay a $25 handling fee. I hope this will not cause any inconvenience. I hope that I can visit your hotel some time in the future. Sincerely, Gary Wu