ROLE
角色
碩專教評一甲 黃語均
2013/12/29
1
Whether people understand their role within the
organisation and whether the organisation ensures
that the person does not have conflicting roles
組織內的人們是否了解自己的角色以及組織是
否確保人不具有衝突的角色。
2
The standard is that:
Employees indicate that they understand their role
and responsibilities and
systems are in place locally to respond to any
individual concerns.
員工表示，他們明白自己的角色和職責以及在
制度上對任何個人關切的問題做回應。
3
What should be happening / states to be achieved:
什麼應該發生/要實現的狀態
The organisation ensures that, as far as possible,
the different requirements it places upon
employees are compatible;
組織盡可能確保對員工不同需求地方是包容的
。
The organisation provides information to enable
employees to understand their role and
responsibilities
組織提供資料，使員工了解他們的角色和責任
。
4
• The organisation ensures that, as far as possible,
the requirements it places upon employees are
clear; and
• 組織盡可能確保對員工需求地方是清楚明白的。
• Systems are in place to enable employees to raise
concerns about any uncertainties or conflicts they
have in their role and responsibilities.
• 以及在制度上使員工能夠提高他們在自己的角
色和責任的任何不確定性或衝突的關心。
5
Are you doing enough?
6
How clear are employees about their role ?
員工清楚自己的角色嗎?
Make sure your staff have a clearly defined role,
eg through a personal work plan which enables
them to understand exactly what their roles and
responsibilities are.
請確保您的員工有一個明確定義的角色，例如
，透過一個個人工作計畫，使他們能夠了解自
己的角色和職責是什麼。
7
• Encourage your staff to talk to you at an early
stage if they are not clear about priorities or the
nature of the task to be undertaken.
• 如果你的員工不清楚重點或將要進行的任務的
性質，鼓勵他們和你談談早期階段。
• Talk to all your staff regularly to make sure that
they are clear about their current job, what it
entails, what you expect of them and what they
can expect from you.
• 定期地和所有員工溝通，以確保他們清楚自己
的目前的工作需要什麼，你對他們的期望，他
們可以從你這期待什麼。
8
• Hold team meetings to enable team members to
clarify their role and discuss any possible role
conflict.
• 舉行小組會議，使團隊成員清楚自己的角色，
並討論任何可能的角色衝突。
• Display team/department targets and objectives to
help clarify the role of the unit and the individual.
• 展現團隊/部門目標和指標以協助個體角色的澄
清。
9
How well do you manage new recruits?
如何管理你的新員工?
Make sure that new members of staff receive a
comprehensive induction into your organisation. If
this is not arranged centrally, you should do it
locally.
確保新工作成員於組織中接收全面歸納，如果
不集中安排，你應該在本地做。
10
• If your organisation has gone through change,
check with members of your team to make sure
they understand their new roles and are
comfortable with them.
• 如果您的組織已經經過變化，請與您的團隊成
員，以確保他們了解自己的新角色並讓他們感
到自在。
• Develop suitable induction arrangements for new
staff – make sure all members of the team
understand the role and responsibilities of the new
recruit.
• 開發新員工合適的歸納安排 - 確保所有團隊成
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員了解新招聘的角色和責任。
Do employees understand what you expect
from them?
員工是否明白你對他們的期望是什麼？
Agree specific standards of performance for jobs
and individual tasks and review periodically.
同意工作性能和個人任務表現的具體標準並定
期檢討。
Introduce personal work plans which are aligned
to the outputs of the unit.
採用一致的單位的輸出個人工作計畫。
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• Introduce or revise job descriptions to help ensure
that the core functions and priorities of the post
are clear.
• 引進或修改工作說明，以幫助確保核心功能和
該職位的重點是明確的。
• Hold regular one-to-one meetings to ensure that
individuals are clear about their role and know
what is planned for the coming months.
• 定期舉行一次一對一的會議，以確保個人都清
楚他們的角色，知道未來幾個月內要計劃什麼。
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4. Lack of role clarity
缺乏明確的角色
14
• Role confusion arises when workers do not have
clarity regarding their work objectives and key
accountabilities, their co-workers’ expectations of
them and the overall scope and responsibilities of
their job.
• 角色混亂出現時，員工對自己的工作目標和主
要職責，在與其他同事和整體範圍的期望和他
們的工作職責， 並不清楚了解。
15
• A wide range of situations can create confusion,
for instance beginning a new job or starting in a
new organisation, a transfer, a new supervisor or
manager or a change in the structure of a work
unit.
• 廣泛的情況下，可以製造混亂，比如開始一個
新工作的開始，在一個新的組織的啟動，一個
轉移，新的主管或經理或在一個工作單位結構
的變化。
16
• Role conflict occurs when a worker is required to
perform a role that conflicts with their values or
when they are torn between incompatible job
demands.
• 當一個員工被要求去執行一個與他們的價值觀
相衝突或當他們在不相容的工作要求中被拉扯/
撕裂。
17
• The greater the role conflict, the higher the
likelihood of a worker experiencing
• occupational stress.
• 角色衝突越大時，一個員工遇到的職業壓力可
能性更高。
• The risk of occupational stress can be reduced by
ensuring workers understand their role within the
organisation and that any expectations placed on
them do not conflict.
• 職業壓力的風險，可透過確保工作者的工作及
職責角色，來了解員工在組織裡的角色，及了
解他們對組織的期待是沒有衝突的
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謝謝聆聽
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