WORKING KNOWLEDGE
Chapters 5-9 Discussion
Prepared by:
Francisco J. Gonzalez Jr.
January 31, 2007
MIS 480/580
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Profits in Knowledge Transfer
Traditional
management attitude
– “Stop talking and get
to work!”
vs. the contrary
New management
attitude – “Start
talking and get to
work!”
2
Profits in Knowledge Transfer Cont.
“The cash flow of the company is not generated in
the office…It is generated by those relationships of
continuity and trust that are built on the front line,
face to face with the customer, one individual with
another.”
•
•Source:
Posted by Robert H. Buckman, Vice Chairman of the Board, Buckman
Laboratories International, Inc. on January 1997.
3
Jack of all Trades: The CKO
“…CKO positions require a blend of technical,
human, and financial skills.” – Chapter 6
•You truly must have the know-how, charisma,
technical savvyness and leadership skills to make it
as a CKO.
•This may seem daunting, but the rewards are
high…
4
The use of KM Technologies
•
Lotus Notes and useages and critiques:
“EuroChem finds the right chemistry for
collaboration with IBM ”
Benefits include: Automation of business processes; accelerated production and
management of documents; access to full document history; increased
productivity through collaboration; rapid deployment of new corporate
email system; high security, reliability and scalability .
•
Source:
5
6
KT and KM Technologies Tie Together
My comments:
Knowledge Repositories
All these are needed in order to achieve the
most effective manner of knowledge
management.
Knowledge Access
Knowledge Environment
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References
1) Knowledge Transfer, Created Jan 1, 1997
http://www.montague.com/review/buckman.html
2) NetLingo: CKO, Accessed Jan 30, 2007
http://www.netlingo.com/lookup.cfm?term=Chief%20Knowled
ge%20Officer
3) IBM: Euro find the right chemistry for collaboration with
IBM, Created Feb 22, 2006
http://www-306.ibm.com/software/success/cssdb.nsf/CS/DNSD6LTE5V?OpenDocument&Site=software&cty=en_us
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