Chapter 15 Questions
True/False
Indicate whether the sentence or statement is true or false.
1. The computer industry has created thousands of high-tech jobs, even in companies whose primary business is not
computer-related.
2. Low demand has led to an abundance of qualified computer education instructors at the college level as people in
private industry increasingly move into careers as instructors by the promise of higher pay.
3. Entry level jobs for students with certificates from a trade school include computer technician, desk top publisher,
graphic designer/illustrator, help desk specialist, technical writer, and Web page author.
4. CIS programs typically require their majors to have strong mathematics and physics backgrounds.
5. The main difference between a CIS and MIS curriculum is that the ratio of business courses to computer courses is
greater in a CIS curriculum.
6. To remain competitive, workers in computer-related fields must keep their skills current.
7. Staying aware of new products and services in the computer industry is an easy task because technology changes so
slowly.
8. Certification ensures quality and workmanship standards and is one way companies can help ensure their workforce
remains up-to-date with respect to computers and technology.
9. Few job listings ask for specific skills represented by certifications, and the number of companies requiring these skills
is expected to decline in the future.
10. If someone is new to the computer field, it is best to start with a specific, higher-level certification.
11. Online certification study programs cost approximately three times the price of traditional instructor-led programs.
12.Hardware certifications vary in scope from a narrow focus with an emphasis on the repair of a specific device to an
integrated hardware solution that addresses a company’s current and future computing needs.
Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
13. _____, which is a main area of an IT department, analyzes, designs, develops, and implements new information
technology and improves existing systems.
a. Technical services
c. Training
b. System development and programming
d. Management
14. _____, which is a main area in an IT department, assists users with using components of the information systems or
answers specific questions.
a. Management
c. Operations
b. Training
d. Technical services
15. A _____ installs, configures, and maintains LANs, WANs, intranets, and Internet systems.
a. network administrator
c. project manager
b. software engineer
d. data communications analyst
16. Computer equipment manufacturers include all of the following companies except _____.
a. Apple Computer and Hewlett-Packard
c. Gateway and Lucent Technologies
b. Network Associates and Red Hat
d. Intel and Dell Computer
17. The largest software company, _____, has over 57,000 employees and annual sales of more than $36 billion.
a. Microsoft
c. BMC Software
b. Adobe Systems
d. Intuit
18. A _____ installs, maintains, repairs, and troubleshoots hardware and installs, upgrades, and configures software.
a. project leader
c. database administrator
b. Web graphic designer
d. computer technician
19. For a salesperson, strong _____ skills are important, including a strong listening ability and good oral communication
skills.
a. mathematical
c. analytical
b. artistic
d. people
20. Entry-level jobs for graduating _____ students include application programmer, graphic designer, computer operator,
computer technician, help desk specialist, computer salesperson, and technical writer.
a. computer information systems (CIS)
c. computer science (CS)
b. software engineering (SE)
d. computer engineering (CE)
21. Professional organizations that are influential in the computer industry are the _____.
a. Association of Personal Computer User Groups (APCUG) and Java User Group (JUG)
b. Association for Computing Machinery (ACM) and Association of Information
Technology Professionals (AITP)
c. Linux Users Groups WorldWide (LUGWW) and Bureau of Labor Statistics (BLS)
d. all of the above
22. Computing professionals typically obtain a certification by _____.
a. passing an examination
c. signing a form
b. completing a project
d. writing a paper
23. When choosing a certification, computer users should do all of the following except _____.
a. consider their career path during the long term
b. rely on the advice of people in unrelated fields
c. assess their background and experience
d. research certifications to find those that best match their needs
24. Many _____ classes for certification are available on the Internet and by many companies that have set up intranets
within their organizations.
a. self-study
c. instructor-led training
b. online training
d. Web resource
25. People who would benefit from _____ include computer sales representatives, computer teachers, corporate trainers,
desktop publishers, graphic designers, help desk specialists, and office manager/workers.
a. application software certifications
c. hardware certifications
b. programming certifications
d. database system certifications
Chapter 15
Answer Section
TRUE/FALSE
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
ANS:
ANS:
ANS:
ANS:
ANS:
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ANS:
T
F
T
F
F
T
F
T
F
F
F
T
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
S
S
P
P
S
S
S
P
P
P
P
S
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
778
784
785
786
786
789
790
792
793
794
794
798
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
1
2
3
4
4
5
5
6
6
6
7
8
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
P
P
P
S
S
P
P
P
P
P
P
P
S
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
778
778
780
782
783
783
783
786
789
792
794
794
796
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
OBJ:
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2
2
2
2
2
2
2
3
5
6
7
7
8
MULTIPLE CHOICE
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
B
B
A
B
A
D
D
A
B
A
B
B
A