Chapter 14 Questions
True/False
Indicate whether the sentence or statement is true or false.
1. Some companies maintain their own information systems, referred to as a decentralized approach to information
technology.
2. The four tasks (planning, organizing, leading, and controlling) are linked, and a change in one task usually affects one
or more of the other tasks.
3. Web site management programs enable an IT department to limit access to sensitive information.
4. Today, most transaction processing systems use batch processing.
5. In an expert system, the inference rules are the combined subject knowledge and experience of human experts.
6. AI (artificial intelligence) technology senses a person’s actions and, based on logical assumptions and prior experience,
takes the appropriate action to complete a task.
7. Unlike other information on the Web, users can accept the legitimacy of any health-related Web site and rely on its
information.
8. A RAID system duplicates data, instructions, and information to improve data reliability.
9. In a blade server, the individual blades insert into a blade server chassis that can hold many blades.
10. A computer’s downtime includes any time that a computer crashes, needs repairs, or requires installation of
replacement or upgrade parts.
11. Information systems that easily share information with other information systems are said to be closed, or proprietary.
12. For files that contain many changes and are comprised of a large portion of the total data, differential backup usually
is fastest.
Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
13. _____ is/are responsible for implementing the strategic decisions of higher management.
a. Nonmanagement employees
c. Operational management
b. Middle management
d. Executive management
14. When customers make a purchase with a credit card, they are interacting with a(n) _____.
a. OIS
c. DSS
b. TPS
d. MIS
15. A(n) _____ consolidates data usually with tools, tables, or graphs, so managers can review it quickly and easily.
a. external report
c. exception report
b. detailed report
d. summary report
16. A _____ is a program that assists in the management and tracking of all the activities in a business from start to finish.
a. workflow application
c. process application
b. shopping application
d. server application
17. Many bricks-and-mortar pharmacies have an online counterpart that exists on the Web, allowing customers to refill
prescriptions and ask pharmacists questions using _____ software.
a. CID
c. CIM
b. CAD
d. CAE
18. The simplest RAID design is level 1, called _____, which writes data on two disks at the same time to duplicate the
data.
a. farming
c. empowering
b. mirroring
d. striping
19. Uptime is a measure of _____.
a. scalability
c. availability
b. interoperability
d. probability
20. An information system must share information, or have _____, with other information systems within an enterprise.
a. availability
c. interoperability
b. scalability
d. probability
21. A(n) _____, sometimes called a partial backup, allows the user to choose specific files to backup, regardless of
whether or not the files have changed since the last incremental backup.
a. full backup
c. selective backup
b. differential backup
d. incremental backup
22. In a disaster recovery plan, the backup plan specifies _____.
a. information for simulating various levels of disasters and recording an organization’s
ability to recover
b. the steps to be taken immediately after a disaster strikes
c. the actions to be taken to restore full information processing operations
d. how a company uses backup files and equipment to resume information processing
23. Using _____, engineers can test the design of a car or bridge before it is built.
a. CAE
c. SFA
b. KMS
d. MRP
24. Some people describe a(n) _____ as office automation.
a. OIS
c. DSS
b. TPS
d. MIS
25. A(n) _____ usually lists just transactions.
a. external report
c. exception report
b. detailed report
d. summary report
Chapter 14
Answer Section
TRUE/FALSE
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
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T
T
F
F
F
T
F
T
T
T
F
F
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
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S
S
S
S
S
P
P
P
S
S
S
S
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717
719
725
727
729
730
739
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744
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746
746
OBJ:
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1
1
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3
3
5
6
6
6
6
7
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
DIF:
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P
P
S
P
P
S
S
P
S
S
P
P
S
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718
726
727
736
740
741
745
746
746
748
722
726
727
OBJ:
OBJ:
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1
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3
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6
6
6
6
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2
3
3
MULTIPLE CHOICE
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
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B
B
D
A
C
B
C
C
C
D
A
A
B