Chapter 14
True/False
Darken the letter on a Scantron that indicates whether the sentence or statement is true or false.
1. Enterprises produce and gather very little information regarding customer, supplier, or employee activity.
2. The activities related to running a business are called supporting activities.
3. All functional units have the same requirements for their information systems.
4. Some SFA programs allow a salesperson to upload information to a central office at the end of the day or end
of the week.
5. An OIS reduces employee productivity and prevents communications among employees.
6. With batch processing, the computer processes each transaction as it is entered.
7. MISs seldom are integrated with transaction processing systems.
8. Internal sources of data for a DSS might include interest rates, population trends, costs of new housing
constructions, or raw material pricing.
9. Expert systems help all levels of users make decisions.
10. The ERP system installed at each company must be customized to match the business requirements of the
enterprise.
11. Based on a user’s actions, a CMS processes content, categorizes the content, indexes the content so that it can
later be searched, and stores the content.
12. A level 1 RAID configuration reduces storage reliability because, if a drive should fail, a duplicate of the
requested data item is unavailable elsewhere within the array of disks.
13. A SAN is a network that includes only storage devices.
14. In a blade server, the individual blades insert into a blade server chassis that can hold many blades.
15. A full backup provides the poorest protection against data loss because it copies only some of the programs
and data files.
Multiple Choice
Darken the letter on a Scantron of the choice that best completes the statement or answers the question.
16. ____, which include(s) the highest positions in a company, focus(es) on the long-range direction of the
company.
a. Nonmanagement employees
c. Operational management
b. Middle management
d. Executive management
17. Planning is an activity performed by managers that involves ____.
a. instructing and authorizing others to perform the necessary work
b. identifying and combining resources so that a company can reach its goals and objectives
c. establishing goals and objectives
d. measuring performance and, if necessary, taking corrective action
18. ____ allows an engineer to modify a design more easily than before, as well as dynamically change the size of
some or all of the product and view the design from different angles.
a. SFA
c. MRP
b. CAD
d. CIM
19. Some people describe a(n) ____ as office automation.
a. OIS
c. DSS
b. TPS
d. MIS
20. Management information systems evolved from ____.
a. office information systems
c. transaction processing systems
b. decision support systems
d. executive information systems
21. ____, such as accountants, engineers, and other professionals, include individuals whose jobs center on the
collection, processing, and application of information.
a. Clerical workers
c. Knowledge workers
b. Manual workers
d. Production workers
22. ____ software tracks leads and inquiries from customers, stores a history of all correspondence and sales to a
customer, and allows for tracking of outstanding issues with customers.
a. CIM
c. CRM
b. CAD
d. CAE
23. A CMS ____.
a. facilitates communication between human resources personnel and employees
b. includes information about the files and data, called metadata
c. focuses on issues related to inventory of parts and forecasting future demand
d. assists support personnel in providing the best solutions for customers
24. An enterprise storage system may use ____.
a. RAID and a tape library
b. CD-ROM and DVD-ROM jukeboxes
c. Internet backup and NAS devices
d. all of the above
25. Uptime is a measure of ____.
a. scalability
b. interoperability
c. availability
d. probability
Chapter 14
Answer Section
TRUE/FALSE
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2.
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5.
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7.
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15.
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F
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F
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F
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T
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T
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F
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Primary
Secondary
Secondary
Primary
Primary
Secondary
Primary
Secondary
Primary
Primary
Primary
Secondary
Primary
Secondary
Secondary
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14.02
14.04
14.08
14.12
14.14
14.14
14.15
14.16
14.18
14.19
14.20
14.30
14.31
14.33
14.35
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1
1
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3
3
3
3
3
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7
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7
8
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Primary
Secondary
Primary
Secondary
Primary
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Primary
Primary
Primary
Secondary
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14.05
14.06
14.09
14.14
14.15
14.18
14.20
14.20
14.32
14.33
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1
1
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3
3
3
3
7
7
MULTIPLE CHOICE
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
ANS:
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D
C
B
A
C
C
C
B
D
C