True/False
Indicate whether the sentence or statement is true or false.
1. In most cases, the operating system is installed and resides on a computer’s floppy disk.
2. A cold boot is the process of restarting a computer that already is powered on.
3. When a computer is turned on, the charge of electricity causes the processor chip to reset itself and find the
ROM chip(s) that contains the BIOS.
4. If the POST completes successfully, the BIOS searches for specific operating system files called system files.
5. Early systems were multitasking, but most of today’s operating systems are single user/single tasking.
6. Users today typically run multiple programs concurrently.
7. Because virtual memory is faster than RAM, users may notice the computer speeding up while it uses virtual memory.
8. With Plug and Play, the operating system determines an appropriate IRQ (interrupt request line) for communications between the operating system and a device.
9. With an image viewer, users can see images without having to open them in a paint or image editing program.
10. By compressing files, a backup utility program requires more storage space for the backup files than for the original files.
11. A network operating system typically resides on a client.
12. Windows CE .NET is a GUI that supports color, sound, multitasking, multimedia, e-mail, Internet access, and
Web browsing.
13. Computer viruses generate by chance.
14. A compressed file takes up more storage space than the original file.
15. Some personal computer maintenance utilities continuously monitor a computer while it is used and repair problems before they occur.
Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
16. Two types of system software are ____. a. application software and utility programs b. Web browsers and application software c. operating systems and utility programs d. operating systems and Web browsers
17. A cross-platform program is one that has ____ on multiple operating systems. a. one version and runs identically b. one version and runs differently c. multiple versions, and each version runs identically d. multiple versions, and each version runs differently
18. With Windows XP, a warm boot can be performed by ____.

a. pressing a combination of keyboard keys (CTRL+ALT+DEL) b. selecting a button or an option from a list in a dialog box c. pressing the reset button on the computer d. all of the above
19. With a ____, users interact with menus and visual images such as icons, buttons, and other objects to issue commands. a. command-line interface b. menu-driven interface c. performance-monitor interface d. graphical user interface (GUI)
20. A(n) ____ is a communications line between a device and the processor. a. disk operating system line (DOS) c. interrupt request line (IRQ) b. preemptive multitasking line (PMT) d. fault-tolerant computer line (FTC)
21. The person overseeing network operations, called the ____, uses the network OS to add and remove users, computers, and other devices to and from a network. a. network administrator b. network operator c. network installer d. network server
22. The ____ is an upgrade to Windows Millennium Edition. a. Windows XP Home Edition c. Windows XP Professional b. Windows XP Tablet PC Edition d. Windows XP Specialist
23. ____ is an upgrade to Windows 2000 Professional. a. Windows XP Home Edition c. Windows XP Professional b. Windows XP Tablet PC Edition d. Windows XP Specialist
24. ____ includes features from previous Apple computer operating systems, such as large photo-quality icons, built-in networking support, and enhanced speech recognition. a. DOS b. UNIX c. Linux d. Mac OS X
25. Compress files, sometimes called ____. a. ripped files, usually have a .rip extension b. tipped files, usually have a .tip extension c. dipped files, usually have a .dip extension d. zipped files, usually have a .zip extension

TRUE/FALSE
1. ANS: F
2. ANS: F
3. ANS: T
4. ANS: T
5. ANS: F
6. ANS: T
7. ANS: F
8. ANS: T
9. ANS: T
10. ANS: F
11. ANS: F
12. ANS: T
13. ANS: F
14. ANS: F
15. ANS: T
MULTIPLE CHOICE
16. ANS: C
17. ANS: C
18. ANS: D
19. ANS: D
20. ANS: C
21. ANS: A
22. ANS: A
23. ANS: C
24. ANS: D
25. ANS: D
DIF: Primary
DIF: Primary
REF: 8.03
REF: 8.04
DIF: Primary REF: 8.05
DIF: Secondary REF: 8.06
DIF: Secondary REF: 8.09
DIF: Secondary REF: 8.09
DIF: Primary REF: 8.10
DIF: Secondary REF: 8.13
DIF: Primary REF: 8.16
DIF: Secondary REF: 8.18
DIF: Primary REF: 8.25
DIF: Primary
DIF: Primary
REF: 8.26
REF: 8.28
DIF: Secondary REF: 8.29
DIF: Primary REF: 8.30
OBJ: 1
OBJ: 2
OBJ: 2
OBJ: 2
OBJ: 3
OBJ: 3
OBJ: 3
OBJ: 3
OBJ: 5
OBJ: 5
OBJ: 7
OBJ: 8
OBJ: 9
OBJ: 9
OBJ: 9
DIF: Primary REF: 8.02
DIF: Secondary REF: 8.03
DIF: Primary REF: 8.04
DIF: Secondary REF: 8.08
DIF: Secondary REF: 8.13
DIF: Secondary REF: 8.14
DIF: Secondary REF: 8.22
DIF: Secondary REF: 8.22
DIF: Primary REF: 8.22
DIF: Primary REF: 8.30
OBJ: 1
OBJ: 1
OBJ: 2
OBJ: 3
OBJ: 3
OBJ: 4
OBJ: 6
OBJ: 6
OBJ: 6
OBJ: 9