ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
AGENDA FOR CHANGE
Andrew Haw
ASSIST
ASSIST
Association for ICT
Professionals in Health
and Social Care
www.assist.org.uk
Agenda
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
• Introduction and why we are here
• AFC: initial findings from survey
• ‘Successful’ Implementer of AfC :what they
did: Simon Anderson, S Staffordshire HIS
• Job descriptions and person specifications
for IM Staff, ICT support staff, other staff
• Questions
• Knowledge and Skills Framework, National
Occupational Standards and Skills
Framework for the Information Age : Pam
Hughes Project Manager H&SC
Information Centre
• Closing remarks and next steps
www.assist.org.uk
• Tea
Introduction
ASSIST
North West
Branch
Agenda for
Change
update
Chester
• What was Agenda for Change for?
• What is happening?
• What does the workforce survey tell
us?
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
What was AfC for?
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
(the theory)
www.assist.org.uk
Objectives
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
•
•
•
•
To avoid further equal pay claims
To simplify pay bargaining
To employ best practice eg PDPs
Fair career progression and incentives
to progress
• To help modernisation and facilitate
establishment of new roles
www.assist.org.uk
ASSIST
North West
Branch
2005 IM, IT Generic Profiles
Band
2
3
Operators
General IM&T
Band
Analyst/ Technician
(Entry Level)
Analyst/ Technician
3
Analyst/ Technician
(Higher Level)
Analyst Specialist /
Technical Engineer / Team
Leader
5
Operator/ Telephony
Operator Team Leader /
Telephony Team Leader
Agenda for
Change
update
4
6
Chester
Band
May
2006
7
Section Manager
8
Service Manager (a-c)
8d / 9
ASSIST
Association for ICT
Professionals in Health
and Social Care
Management Stream
Technical Stream
Analyst Advanced /
Technical Engineer
Specialist
Consultant (a-b)
Corporate IM&T Director
(It is hoped that a profile will be created for this
band)
www.assist.org.uk
Band
7
8
What happened next?
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
•
•
•
•
•
•
Poor explanation of AfC
Some acceptance of profiles, some not
Does size of organisation matter?
Some mixed job descriptions
Some informal ‘second attempts’
Use of www.informatics.nhs.uk to
record experiences…………………
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
How representative is this
January –March snapshot?
•
•
•
•
•
402 responses
36% of respondents not yet matched
7% not planning any action
55% are planning to appeal
8 out of every 9 with a result are
planning to appeal
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
What might be some causal
factors?
• Poorly written Job Descriptions
• Poorly written Person Specifications
• Process variation between
organisations
• Top down process not bottom up
• Poor management support
• Target driven
www.assist.org.uk
More questions !
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
• How do these results scale up?
• What is the cause: process or
substance?
• Are poor outcomes reversible? How?
• Would National Recruitment &
Retention Premia help?
• Need to gather evidence for R&R
Premia: detailed workforce data
needed both inside NHS and outside
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
What could be done to improve
the outcomes?
• Collect data
• Run job description workshops to
share best practice
• Collect evidence that model and / or
process need improvement
• Explore national recruitment and
retention premia, if data justifies this
• Establish inclusive Professional
Development Board…….
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
Core stakeholders in the Professional Development Board;
participants include the Education Sector, LSPs and all 4 home
countries represented
ASSIST
& BCS HIF
Connecting HI Professional
Development
For Health
Board
UKCHIP
Skills Sector
Council for Health
H&SC IC
NHS Employers
WDC /
WDDs
ASSIST
Association for ICT
Professionals in Health
and Social Care
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
ASSIST Workforce Survey
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
DRAFT Findings &
Recommendations
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
Methodology
•
•
•
•
•
•
•
Support from CfH and IC
Web-based questionnaire
All CIOs, then Informatics Leads
3 weeks for completion
465 accounts set up
153 started questionnaire
84 usable responses
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
Main Findings
• Total numbers of staff????
• ICT staff 36% of informatics staff
• Considerable challenges for
recruitment and retention
• Pay main factor for recruitment
• Morale main factor for retention
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
Main Findings (skill
shortages)
• Future skill shortages predicted in:
–
–
–
–
Project/Programme Management
Information Analysts
IT and System Trainers
Systems/Business Analysts
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
Main Findings (Profession)
• Clear majority (79%) for establishing
Profession
• Minority support (34%) for
registration and regulation to be
compulsory
• Better understanding of requirements
needed
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
Main Findings (AfC)
• AfC has had an adverse impact on
informatics staff
• 650 appeals, 48% from ICT staff
• Opted out – 17%
• Matched – 63%
• Assimilated 41%
• All areas contentious but particularly
Senior Managers, ICT staff and
Information Management
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
Main Findings (Morale)
General perceptions:
•
•
•
•
•
Under-valued
Embattled
Poorly understood
Lack of control over own destiny
Is this different from any other group?
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
Recommendations (1)
•
Develop comprehensive workforce
planning to address:
–
–
–
–
–
Recruitment and retention challenges
Expected future staff shortages
Morale
Status
Adoption of consistent standards
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
Recommendations (2)
• Encourage collaborative working
between professional and statutory
bodies
• Accelerate the establishment of the
profession
• Promote and market the benefits to
informatics staff and also to the NHS
• Maintain pressure on review and use
of KSF and NOS in implementation of
AfC
www.assist.org.uk
ASSIST
North West
Branch
Agenda for
Change
update
ASSIST
Association for ICT
Professionals in Health
and Social Care
Chester
May
2006
ASSIST
Association for ICT
Professionals in Health
and Social Care
Questions?
www.assist.org.uk