Certificate in IS Consultancy
Practice
David Brain
Director of Consultancy
KnowledgePool
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HERITAGE
Based on BCS /KnowledgePool
Consultancy Skills Workshop
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A CLIENT REACTION-1
'In line with Sun's constant drive to improve customer
service, we have a programme of on-going investment in staff
capabilities. We have recently placed all our staff through a
major BCS skills programme, which has both enthused my
staff and delighted me'.
Mike Threlfall of Sun UK commenting on a programme
delivered by KPC through our BCS association.
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A DELEGATE REACTION - 1
Unsolicited feedback ……
From: Sarah Brunner - Sun UK [mailto:Sarah.Brunner@UK.Sun.COM]
Sent: 26 October 2000 14:36
To: michael.coleman@knowledgepool.com; steve.goble@knowledgepool.com
Subject: RE: Conskils Cheltenham 10-13 October 2000 MORE STUFF
Hi you guys - I was in your class a couple of weeks ago and just
wanted to drop you a quick note - I was out at California
headquarters with some others last week and guess what - we
got a sudden opportunity to present a multi-million dollar
pitch to an exec. We had 20 minutes to do it, with about 4
hours notice. We prepared our case just like in BCS class,
then presented with quick demos and compelling arguments and
everything, and not only did he end up giving us about an hour,
but also called in another exec for us to present to AGAIN.
We ended up getting a tentative go ahead worth a giant pile of
money! It was AWESOME!! I was thinking about you guys the
whole time!
Best regards,
Sarah Brunner (the Yank)
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OBJECTIVES
On completion candidates should be able to:
– Exploit and project their professionalism
– Understand the value of successful client
relationships
– Understand the principles of delivering a technical
IT service
– Use a structured approach to assignments
– Explain what constitutes a successful assignment
– Manage an assignment
– Identify common causes of problems
– Describe simple business analysis models and
tools
– Make acceptable client recommendations and
deliver an IS service satisfying all stakeholders 5
THE CONSULTING PROCESS
Entry
Diagnosis
Action
planning
 Introduction  Data Collection  Rec’s
 Scoping
& Analysis
 Resource,
 Proposal
 Diagnosis
cost & time
 Planning
 Option
Estimates
Identification
Implementation
 Soln Dev’t
 Organis’n
 Recruitment
 HR Process
 Training
Termination
 Transfer
 Disengagement
 Evaluation
 Extension
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ASSESSMENT AND
EXAMINATION
Assessment and examination of
candidates in 2 stages:
– Written Examination
– Oral Exam
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BENEFITS
•
•
•
•
•
•
Increased confidence
Win more business
Lose fewer clients
Earn more in fees
Increased client satisfaction
Enhanced reputation
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COURSE FORMATS
• 5 days continuous
• 5 days modularised (2+3 days)
• 2 day top-up
• 1 days exam prep
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A DELEGATE REACTION - 2
“ The delivery of the course was
fantastic and I was very
impressed with the wealth of
knowledge and experience of
the trainers."
Rav Sekhon - IMG
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AN OFFER
• Next course: Feb28/Mar1 & Mar13/15
• Fee: £1500 plus £335 ISEB fee
• david.brain@knowledgepool.com
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