The University of Vermont
Division of Administrative & Facilities Services
Patricia A Eldred
Best Customer Service by a Team Award
Purpose: To recognize and honor outstanding customer service given by a team (this may be a
work group or entire department) in the Division of Administrative & Facilities Services.
Nomination guidelines: Any continuing employee may be nominated by a colleague,
supervisor, director, or customer. Customers include users of your products or services; partners
who work with your organization; or stakeholders who might be affected by your organization’s
actions and success.
Criteria: The criteria are based on the following core service values of the Division of
Administrative & Facilities Services:

INNOVATION: Making meaningful change to improve products, services, processes, or
organizational effectiveness, and to create new value for customers and stakeholders.
Innovation involves the adoption of an idea, process, technology, or product that is either
new or new to its proposed application. It could include technological innovation or
fundamental changes in organizational structure to more effectively accomplish the
organization’s work.

CUSTOMER-DRIVEN QUALITY: Involves both understanding current customer
requirements and anticipating future customer desires. It could include the following
factors that result in increased customer satisfaction: reducing defects and errors;
reducing complaints; or providing customers with new or modified products and services.

CONTINUOUS IMPROVEMENT AND LEARNING: Includes both continuous
improvement of existing approaches and significant change leading to new goals and
approaches. Learning is practiced at personal, work unit, and organizational levels and
can result in: enhancing value to customers through new and improved products and
services; reducing errors and defects; improving responsiveness and cycle time
performance; and increasing productivity and effectiveness in the use of resources.

WORKING BY THE AFS CREDO: “SEE THE NEED, TAKE THE LEAD”
Empowering staff to act when they see something that needs to be done and sharing that
information with responsible parties.
Directions: Use the nomination form to submit the name of the team to the Awards Committee
by June 1st. Multiple nominations are welcome, but each name submitted must be on a separate
form. Describe situations or give examples of how the nominee goes out of her/his way to
provide excellent customer service, seeks input into what customers really want, or looks for
ways to improve service to customers. Additional documentation may also be submitted if
necessary.
Please submit completed nomination form to:
Jan Tebo, Administrative Assistant
ATTN: Best Customer Service Awards Committee
Division of Administrative & Facilities Services
109 S. Prospect St.
The University of Vermont
Division of Administrative & Facilities Services
Nomination Form – Patricia A Eldred
Best Customer Service by a Team Award
Use the core values outlined on the previous page as a guide when completing your nomination.
Explain how this team consistently demonstrates these values. Provide data and information on
how the team has produced benefits for your customers or your organization. List specific
outcomes and/or results achieved.
I WISH TO NOMINATE:
Team: _______________________________________________________________________
Names of team members: _______________________________________________________
_____________________________________________________________________________
Department: __________________________________________________________________
STATEMENT OF NOMINATION - Include a complete description of the customer service
initiative. Be specific about the uniqueness of the service as compared to traditional
methods. Include the measurements or monitoring used to establish the degree to which
the results indicate a significant benefit in customer service. (Feel free to attach additional
pages and/or graphs and charts to illustrate results.)
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Name of nominator: ____________________________________________________________
Department: __________________________________________ Date: __________________
Please submit completed nomination form to:
Jan Tebo, Administrative Assistant
ATTN: Best Customer Service Awards Committee
Division of Administrative & Facilities Services
109 S. Prospect
Deadline for nominations: June 1st