TEXTBOOK ORDERING INFORMATION
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A. HOW DO I ORDER MY TEXTBOOKS?
There are four simple ways to order your textbooks:
1. Order quickly, conveniently, and securely online, 24 hours a day, via our web site: www.csudh.bkstr.com. Save
time, order online! [Instructions for placing an online order for textbooks are available at the bottom of this
sheet.]
2. Order via fax using the attached order form. Our fax number is (310) 217-0293.
3. Order via mail using the attached order form. Our mailing address is:
University Bookstore
Attn: Mail Orders
Loker Student Union
1000 East Victoria Street
Carson, CA 90747
U.S.A.
4. Order via phone by calling the University Bookstore at (310) 243-3829 or toll-free at (866) 342-5943. Just give
us your course information and we’ll let you know what materials are required, as well as their respective costs.
The books must be in stock to order over the phone, credit card information must be destroyed once the order
is rung in the register.
Local students may shop at the University Bookstore located in the Loker University Student Union.
B. PAYMENT INFORMATION
■ CREDIT CARDS
1. We accept Visa, MasterCard, American Express, and Discover.
Note: If there are any credit card problems, we will contact you, usually via e-mail. Please do not provide any
credit card information via e-mail.
■ MONEY ORDERS / CHECKS
1. If you are ordering by mail and prefer to use a check or money order (in U.S. dollars), please make the check or
money order payable to the University Bookstore (Note: Please call for price & availability prior to sending a
check or money order).
2. Customer name and bank must be imprinted on check.
3. Please include driver’s license number and expiration date on check.
4. Please include tax & shipping costs where applicable.
5. There will be a service charge for all checks returned from the bank.
C. SHIPPING CHARGES AND METHODS
■ CONTINENTAL U.S., ALASKA, & HAWAII
Note: For shipments to Alaska & Hawaii, FedEx Next Day Air or FedEx 2nd Day Air are the only available shipping methods. FedEx
Ground is not a shipping option to either of these two states.
SHIPPING/HANDLING [shipped via FedEx (Federal Express)]
< $200
=> $200
$7.50 ground
Free ground
$13.50 2nd day
$13.50 2nd day
$18.00 next day
$18.00 next day
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■ MILITARY ADDRESSES (APO/FPO)
1. Items will be shipped using USPS Priority Mail to the destination zip code. If specified by the customer,
packages can also be shipped using USPS Express Mail.
2. Shipments sent via USPS Priority Mail or USPS Express Mail are not traceable.
■ INTERNATIONAL
1. Due to the high shipping costs associated with shipping items overseas via FedEx, all international orders are
sent via USPS (United States Postal Service).
2. International shipments will be charged based on weight of shipment and destination.
3. A valid e-mail account is required to contact customers for approval of shipping charges.
4. International shipments may be subject to customs delays.
5. The customer is responsible for all import taxes, duties, etc.
6. Shipping prices, methods, and delivery times are taken from the USPS web site at (www.usps.com) and are all
subject to change.
7. Packages that are sent via USPS Global Express are traceable at www.usps.com.
8. USPS offers the following services:
SHIPPING PREFERENCE:
SPEED OF DELIVERY*
GLOBAL EXPRESS
3 – 5 DAYS
GLOBAL PRIORITY
4 – 6 DAYS
AIR PARCEL POST
4 – 10 DAYS
AIR LETTER POST
4 – 7 DAYS
USPS Global Express is the recommended shipping preference and is the only traceable method of shipping.
*Speed of Delivery – This is the standard speed of delivery, shipping to certain countries may take longer.
■ SHIPPING INFORMATION
1. We ship via FedEx (Federal Express).
2. A street address and zip code are required by FedEx.
3. FedEx does not deliver to P.O. Boxes or APO/FPO addresses.
4. FedEx does not deliver on the weekends or on holidays.
5. Packages that are sent via FedEx are traceable at www.fedex.com.
6. For information regarding FedEx (Federal Express), please visit www.fedex.com.
7. For information regarding USPS (United States Postal Service), please visit www.usps.com.
8. Orders are processed and shipped Monday through Friday during business hours only. Orders are not
processed or shipped during the weekend, furlough days (3 Fridays per month) or on holidays.
9. FedEx comes to the University Bookstore once a day (Monday through Friday). If an order is placed after
FedEx has picked up for the day, the earliest it will be shipped is the next business day. This applies to all
orders placed on either Friday or the business day before a holiday.
10. FedEx 2nd Day Air and FedEx Next Day Air orders are subject to the same 1-2 business days processing time
as all other orders.
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11. TAX NOTE: Our store is operated by Follett Higher Education Group, which operates 700+ stores
across the U.S. Therefore, in accordance with state tax laws, we are required to collect sales tax on all
textbooks based on the state to which the order is being shipped. If you are unsure of the tax rate for
your state, please contact comments@efollett.com or you can call us with your city, state, & zip code
so that we can determine your sales tax. Some states also charge tax on shipping & handling.
D. STORE HOURS AND CONTACT INFORMATION

Regular Business Hours:
Monday - Thursday  7:30 AM – 7:30 PM (PST)

Friday  7:30 AM - 2:00 PM (PST)
Toll
Saturday  10:00 AM - 2:00 PM (PST)
E-mail:
Phone: (310) 243-3829
Free: (866) 342-5943
bookstore@csudh.edu
Store hours vary during winter and summer terms.
E. INFORMATION ABOUT YOUR ORDER

PROCESSING:
1. Processing time for ALL orders (FedEx Ground, FedEx 2nd Day Air & FedEx Next Day Air) (excluding
international orders) is 1-2 business days.
2. FedEx comes to the University Bookstore once a day (Monday through Friday), normally between the hours of
10:00 AM and 1:00 PM (PST). If an order is placed after FedEx has picked up for the day, the earliest it will be
shipped is the next business day. If an order is placed after FedEx has picked up on either Friday or the
business day before a holiday, the order will not be shipped until the next business day at the earliest.
3. Orders are processed and shipped Monday through Friday during business hours only.
processed or shipped during the weekend or on holidays.

Orders are not
COURSE LISTINGS INFORMATION & OTHER PERTINENT INFORMATION
1. Prices are subject to change.
2. Books are shipped based on in-store availability.
3. Used books are available in limited quantities. In certain cases, new books may also be available in limited
quantities.
4. Please keep your receipt. It will be necessary for all returns and exchanges.
5. Do not write in or soil your book if you plan to exchange it. We reserve the right to pass judgment on the
condition of returned items.
6. Defective items will be replaced at once.
7. Please provide a valid e-mail address and phone number so we can reach you, if necessary.
8. If you order online & did not receive a confirmation number and a confirmation email, your order did not go
through.
9. Online textbook/course listings are kept as current as possible. However, both courses and the textbooks
assigned to them are subject to change without notice. If you have any questions regarding your course or
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course materials, please contact the instructor (or department) directly and/or acquire a copy of your class
syllabus before placing your order (this should help to eliminate any wrong course materials being ordered).
10. ALL course/textbook information on our website is provided by the instructor and/or department. The
bookstore does not choose what classes are being offered or which books a particular class is using. Every
effort is made to present you with the correct textbook/course information on our website. However, omissions,
oversights, and/or last minute changes by an instructor or department are beyond the bookstore’s control.
11. Please review your order prior to submitting it and upon receipt of your order. We will be happy to correct any
errors on our part.
12. Please make sure you have ordered the correct books for the correct campus and term/semester.
13. We can special order almost any book even if it has not been ordered for a class. NOTE: Special orders must
be paid in full when placed and are non-refundable. Items take approximately 7-10 days to reach the
bookstore, depending on the availability of stock at the publisher.
14. ALL orders are fulfilled from the on-campus bookstore. Your credit card will not be charged until we pull the
books for your order and process them via our in-store order fulfillment system. You will not be charged for
books that are on backorder and/or are not in stock.
15. Our new textbook system includes perpetual inventory and communicates current inventory levels to our online
ordering system once an hour. Therefore, if we sell out of an item, it will not be available for order on our
website. However, there are occasions (especially during the first week of classes) where, due to the large
number of sales and the lag time between the updating of inventory levels between the two systems, someone
may be able to place an online order for an item for which we have sold out. In these rare instances, the out of
stock items will be cancelled off of the order.
16. TAX NOTE: Our store is operated by Follett Higher Education Group, which operates 700+ stores
across the U.S. Therefore, in accordance with state tax laws, we are required to collect sales tax on all
textbooks based on the state to which the order is being shipped. If you are unsure of the tax rate for
your state, please contact comments@efollett.com or you can call us with your city, state, & zip code
so that we can determine your sales tax. Some states also charge tax on shipping & handling.

BACKORDERS:
1. Books that are on backorder will be shipped as they become available, unless you indicate otherwise.
2. Your credit card account will not be charged for a backordered item until the item is in stock and processed for
shipment.
3. If you no longer need a book that is on backorder, please let us know and we will cancel it off of your order.

TRACKING AND STATUS INFORMATION:
1. You may check the status of your order by accessing your order online at www.csudh.bkstr.com. ALL mail
orders, fax orders and phone orders are now entered into our online order fulfillment system so that you can
access them online as you would your online order. Please call for your order number if you placed your order
via mail, fax or phone and we will be glad to provide it to you so that you may track your order status online.
2. The status information is as follows: New: Order not yet viewed by the store. In Process: Order viewed &
processing of order in progress. Backordered: An item(s) on the order is currently out of stock. Fulfilled:
Order has been completed and all available items have been shipped (or our ready for pick-up).

DO NOT SUBSTITUTE ORDERS:
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If you specify Do Not Substitute when requesting used/new items, we will fulfill as much of the order as we can
without substituting. If any of the items ordered are not available in the condition requested, these items will be
cancelled off of the order. If none of the items on the order are available in the condition requested, the entire order will
be cancelled. If you re-submit an order for the cancelled items and specify Substitute, we will ship the items to you in
whatever condition (new/used) they are available.

CANCELLATIONS:
If you would like to cancel your order, please contact us as soon as possible. If we have already shipped out
your order, you can still return the items to us; however, we will not be responsible for any shipping costs associated
with the return.
F. TEXTBOOK RETURN INFORMATION
Textbook returns are gladly accepted. Please observe the following policies, when returning textbooks:

ONLINE ORDERS:
1. ALL returns must include a receipt or copy of the packing list.
2. A full refund will be given within 2 weeks (10 business days) of purchase, minus shipping costs. For
summer/winter intensive courses, a full refund will be given within 1 week (5 business days) of purchase, minus
shipping costs.
3. A full refund will also be given within 30 calendar days of the start of classes with a current drop slip or proof
that you are no longer registered for the class, minus shipping costs. This option is not available for
summer/winter intensive courses.
4. NO RETURNS will be accepted after 30 days of purchase. For summer/winter intensive courses, no returns will
be accepted after 1 week of purchase. If items are returned to us after the return deadline has passed you will
be contacted to see if you want the books returned to you (at your expense), submitted for buyback or
discarded.
5. After the 12th week of classes, no textbook returns are allowed.
6. There are NO refunds on shipping/handling charges.
7. All items must be returned in their original condition (this includes shrink-wrapped items). There must be no
missing page(s)/water damage/highlighting/markings, etc. Any additional materials that came with the book(s)
must be included such as CDs, inserts, workbooks, etc.
8. Pack book(s) securely and seal the box/envelope securely with packaging tape, as we are not responsible for
items that are damaged in shipping while being returned to us.
9. Please use either the Textbook Return Form included with the original shipment or the return section and label
of the packing slip sent with the original order.
10. For your protection, use a traceable shipping service such as UPS or FedEx.
11. The address to return books is:
University Bookstore
Attn: Textbook Returns
Loker Student Union
1000 East Victoria Street
Carson, CA 90747
U.S.A.

IN-STORE:
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1. Original receipt is required for ALL returns.
2. A full refund will be given within 10 calendar days of the start of classes or within 2 days of purchase (if
purchased thereafter), minus shipping costs (if applicable). For summer/winter intensive courses, a full refund
will be given within 7 calendar days of the start of classes or within 2 days of purchase (if purchased thereafter),
minus shipping costs (if applicable).
3. A full refund will also be given within 30 calendar days of the start of classes with a current drop slip or proof
that you are no longer registered for the class, minus shipping costs (if applicable). This option is not available
for summer/winter intensive courses.
4. All items must be returned in their original condition (this includes shrink-wrapped items). There must be no
missing page(s)/water damage/highlighting/markings, etc. Any additional materials that came with the book(s)
must be included such as CDs, inserts, workbooks, etc.
5. After the 12th week of classes, no textbook returns are allowed.
G. BUYBACK INFORMATION
PLEASE CONTACT US (BY E-MAIL) PRIOR TO SENDING ANY ITEMS.
FOR ANY ITEMS SENT TO THE BOOKSTORE WITHOUT PRIOR E-MAIL CONTACT, THE BOOKSTORE WILL PROCESS THE
BOOKS FOR BUYBACK, REGARDLESS OF THE BUYBACK VALUE OF THE TEXTBOOKS. YOU WILL NOT BE CONTACTED.
The University Bookstore buys back textbooks year round. If the bookstore has a current order from a faculty member
for the upcoming semester(s), fifty (50) percent of the purchase price will be paid for books in re-salable condition,
provided the current on-hand quantities of the book(s) do not exceed the quantities needed for the upcoming
semester(s).
National market value will be paid for books in re-salable condition that are not needed by the bookstore but are current
at other schools. National market value generally ranges from one (1) to thirty (30) percent of the purchase price of the
textbook.
For a price quote, please e-mail us at bookstore@csudh.edu with the following information PRIOR to sending any
items:
1.
2.
3.
4.
Author
Title
Edition
ISBN (either the 10 or 13 digit number found under the barcode on the back of most textbooks [or on
the copyright page])
5. Textbook Condition (state whether the book was purchased new or used)
1. You must mail your books to us within five days of the price quote.
2. Pack book(s) securely and seal the box/envelope securely with packaging tape, as we are not responsible for
items that are damaged in shipping while being returned to us.
3. For your protection, use a traceable shipping service such as UPS or FedEx.
4. Buyback prices are subject to change.
5. All items must be returned in their original condition (this includes shrink-wrapped items). There must be no
missing page(s)/water damage/highlighting/markings, etc. Any additional materials that came with the book(s)
must be included such as CDs, inserts, workbooks, etc.
6. Books returned to us for buyback with no value will be discarded and will not be returned to the student.
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7. Once your buyback is processed, a check will be sent to you. Please allow 4-8 weeks for receipt of the check.
8. Buyback service is also available year round for local, in-store customers.
9. Please include the Textbook Buyback Form included with the original shipment of books and a copy of the emailed price quote that we sent to you.
10. The address to return books for buyback is:
University Bookstore
Attn: Buyback
Loker Student Union
1000 East Victoria Street
Carson, CA 90747
U.S.A.
NOTICE: All information, whether expressed or implied, is current as of February 22, 2010 and is
subject to change at any time and without notice.
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Instructions for How to Place an Online Order for Textbooks:
1) Go to www.csudh.bkstr.com.
2) Select BOOKS.
3) Select TEXTBOOKS.
4) Choose a program. [Choose CSU Dominguez Hills for all regular, on-campus classes. Choose ALCP / HUX /
Extended Education for all classes being offered through Extended Education/Distance Learning, including all
ALCP, HUX and QAS classes.]
5) Choose a term.
6) Choose a department.
7) Choose a course.
8) Choose a section.
9) A screen will appear that lists the book(s) needed for the class you selected. You may choose to order them (or not)
by checking (or un-checking) the box next to each book.
10) Select either Add to Cart and Search for Another Course or Search for Another Course to continue shopping
or select Add to Cart and Go to Cart to begin the checkout process.
11) If you select Add to Cart and Go to Cart, you must choose to either have the books shipped or held for pick-up at
the bookstore. You may also delete any items that you do not wish to purchase and update your cart at this time or
choose to Continue Shopping. You may also proceed to checkout at this point.
12) Returning users must log in using their e-mail address and password. New users must sign up for an account
before proceeding to checkout.
13) At the Order Options screen, you must select a substitution preference. You must also select a billing address
(and shipping address, if applicable) at this time, or choose to Add a New Address. You must also enter your
payment information on this screen, as well as your shipping preference (if applicable). Any special instructions,
promotional codes or gift messages can be entered on this screen, as well.
14) Click Continue Checkout.
15) Review your order and, if everything is correct, select Complete My Order.
16) You will be directed to a screen with your order # on it. Please print and retain this page as the order # is critical to
tracking the progress of your order with the bookstore and will be needed in any communication with the store. [If
the screen with your order # does not appear, your order was not submitted and you must replace your order.]