Professionalism ….in the workplace

….in the workplace
Dawn of a New Era
Where do we start?
Where do we start?
What does professional mean?
• An occupation requiring specialized
knowledge and often long and intensive
academic preparation
• Conforming to the technical or ethical
standards of a profession
Professionalism is:
• Learning to master a mindful, calm
response to an emergency
Professionalism is:
Having an awareness of how your
actions, body language, and words affect
Professionalism is:
• Utilizing kindness, compassion,
intelligence, and direct communication to
lead others
Professionalism is:
• Being fully accountable for one’s actions
Professionalism is:
Judgment and decision-making
• Multiple decisions must be made
– 1. What to do
– 2. Why to do it
– 3. How to do it
– 4. When to do it
– 5. Where
– 6. Whom to do it with
Decisions require thought and
carry significant
• Teamwork is the single
most important vital
sign of the health of the
organization or
• Everyone’s
participation and input
is critical to successful
• A-Team approach
Team spirit
Does what it takes
Sense of humor
Moves the meat
B Team
•Poor communications
•Constant complainer
•BMW club
•Can’t do
•Always surprised
Which are you?
You make the call
(Monday Night Football)
Character traits
• A. Professionalism brings together who
you are as a person and how those traits
contribute to the workplace.
• B. Personal values are things that have a
high degree of worth to the individual.
• C. Reputation - character in the view of
the community
• D. Morals - capability to differentiate
between right and wrong
• E. Integrity - of sound moral principal
• F. Trustworthiness/Respect/Honesty
– 1. Be to work on time.
– 2. Perform the responsibilities of job with
– 3. Keep promises and meet obligations.
Professionalism is NOT:
• Allowing someone else to take
responsibility, while you stand by.
Professionalism is NOT:
• Blaming others for your mistakes or poor
Professionalism is NOT:
Professionalism is NOT:
• Losing your composure in chaos
• “When things go wrong, don’t go with
them.” Unknown
Professionalism is NOT:
Although things may not
And sometimes things may
seem impossible…
It does not excuse you from
being unprofessional.
Don’t let reasons become excuses
Many times we are all too focused on our own
concerns, tasks and conveniences.
We lose sight of the primary reason we exist.
When faced with adversity, it is often best to
step back, assess what you can control,
assess what you cannot control, and assess
your resources.
Why do we struggle with
• Attitude
• Ego
• Fear
• Seniority
• Confusion
• Poor impulse control
Fundamental Personality Rules
• You cannot control anyone except
maybe…. Yourself.
• The most difficult people don’t realize
that they are the terrorists.
“The strength of any structure is only as
strong as the sum compilation of the
individual components it is comprised
of. It is the design, the mortar, and the
precision of assembly that allows
seemingly unimaginable fortitude.”
In the work place, personal
traits like character, values,
morals, ethics, integrity, and
trustworthiness are vital.
Key personality traits essential
for health care jobs:
• Nurturing and stable disposition
• Ability to manage stress
• Service orientation
• Flexibility
Three C’s are vital to the
professional and personal
success of any health care
• Courtesy
• Compassion
• Common Sense
The 6 P’s of Professionalism:
• Punctual
• Prepared
• Properly dressed
• Participates
• Performs required tasks
• Polite
Do you have what it takes?
What would you do? What is
the right thing to do?
• You witness a coworker taking money from
the petty cash box in your department. She
says she needs to borrow the money to get
her car fixed, and she’ll pay it back when
she gets her next paycheck. She reminds
you that she did you a big favor when you
first started your job and asks that you not
report her to the supervisor