GET THAT JOB!
RÉSUMÉS,
PORTFOLIOS AND
INTERVIEW SKILLS
Hotel
Management
COPYRIGHT
Copyright © Texas Education Agency, 2014. These Materials are copyrighted © and trademark ed ™
as the property of the Texas Education Agency (TEA) and may not be reproduc ed without the express
written permission of TEA, except under the following conditions:
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and use copies of the Materials and Related Materials for the districts’ and schools’ educational
use without obtaining permission from TEA.
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Materials for individual personal use only, without obtaining written permission of TEA.
3) Any portion reproduced must be reproduc ed in its entirety and remain unedited, unaltered and
unchanged in any way.
4) No monetary charge can be made for the reproduced materials or any document containing
them; however, a reasonable charge to cover only the cost of reproduc tion and distribution may
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For information contact: Office of Copyrights , Trademarks, License Agreements, and Royalties, Texas
Education Agency, 1701 N. Congress Ave., Austin, TX 78701 -1494; phone 512 -463-7004; email:
copyrights @tea.s tate.tx.us .
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Copyright © Texas Education Agency, 2014. All rights reserved.
WHAT IS A JOB?
It is a paid position of regular employment
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Copyright © Texas Education Agency, 2014. All rights reserved.
JOBS IN HOTEL MANAGEMENT
 Baggage Porters and Bellhops
 Concierges
 First-line Supervisors of
Housekeeping and Janitorial
Workers
 Food Service Managers
 Hotel, Motel and Resort Desk
Clerks
 Janitors and Cleaners
 Laundry and Dry-Cleaning
Workers
 Lodging Managers
 Maids and Housekeeping
Cleaners
 Residential Advisors
 Switchboard Operators
 Ushers, Lobby, Attendants and
Ticket Takers
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Copyright © Texas Education Agency, 2014. All rights reserved.
HOW DOES THE SEARCH BEGIN?
Businesses
Internet
Networking
Want ads
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Copyright © Texas Education Agency, 2014. All rights reserved.
KEY REQUIREMENTS
Résumé
Portfolio
Interview skills
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Copyright © Texas Education Agency, 2014. All rights reserved.
RÉSUMÉ
A brief history of a person’s
education, work experience
and other qualifications
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Copyright © Texas Education Agency, 2014. All rights reserved.
RÉSUMÉ COMPONENTS
 Name
 Objective
 Education
 Work experience
 Activities and interests
 Honors
 References
Image from video
How to Write an Error-Free
Résumé
(click on link)
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Copyright © Texas Education Agency, 2014. All rights reserved.
COVER LETTER
A document sent with your résumé to provide additional information on
your skills and experience
Image from video
How to Avoid Writing an Awful Cover Letter
(click on link)
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Copyright © Texas Education Agency, 2014. All rights reserved.
PORTFOLIO
A collection of work samples
that support job qualifications
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Copyright © Texas Education Agency, 2014. All rights reserved.
PORTFOLIO COMPONENTS
Cover letter
Table of contents
Résumé
Employability skills
Licenses and/or certificates
Awards
Goals and plans for the
future
Transcripts
Work samples
Service learning/Volunteer
log
Employment evaluations
Letters of recommendations
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Copyright © Texas Education Agency, 2014. All rights reserved.
INTERVIEW
SKILLS
How to talk to people in an
interview situation, answering
questions correctly and knowing
the right questions to ask
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Copyright © Texas Education Agency, 2014. All rights reserved.
INTERVIEW
A formal meeting between
two or more people
An opportunity to:
Impress the employer
Learn more about the job
Decide if the job is right for
you
The employer will:
Become familiar with you
Evaluate your skills
Find out if you will work
well with other employees
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Copyright © Texas Education Agency, 2014. All rights reserved.
SEVEN NOBRAINERS FOR
JOB
INTERVIEWS –
ANNA POST
1 . Be prepared
Image from video
TED-Ed Talk: Put those smartphones
away: Great tips for making your job
interview count - Anna Post
(click on link)
2. Be early
3. Dress
appropriately
4. Speak clearly
and make eye
contact
5. Address the
interviewer by
name
6. Shake hands
twice
7. Thank them
twice
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Copyright © Texas Education Agency, 2014. All rights reserved.
SELF-RESPONSIBILITY AND
SELF-MANAGEMENT
Positive
Attitude
-Good Work
Habits
-Business
Etiquette
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Copyright © Texas Education Agency, 2014. All rights reserved.
POSITIVE
ATTITUDES
Friendliness
Self-motivation
Teamwork
Adaptability
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Copyright © Texas Education Agency, 2014. All rights reserved.
GOOD WORK HABITS
Be on time
Be at work every day
Call your supervisor
immediately if you
become ill and must
miss work
Complete all work in
a timely fashion
Keep your work area
neat and organized
Be accurate
Report mistakes or
problems to your
supervisor
immediately
Do not make
personal calls from
work
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Copyright © Texas Education Agency, 2014. All rights reserved.
BUSINESS ETIQUETTE
 Proper behavior for business
situations
 Can make a difference in
making a sale or receiving a
promotion
 Examples:
Confident handshakes
Introducing people correctly
Wearing appropriate clothes
to a business meeting
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Copyright © Texas Education Agency, 2014. All rights reserved
QUESTIONS?
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Copyright © Texas Education Agency, 2014. All rights reserved.
REFERENCES AND RESOURCES
Images:
 M i c r o s o f t O ff i c e C l i p A r t : U s e d wi t h p e r m i s s i o n f r o m M i c r o s of t .
Te xt b o o k s :
 R e yn o l d s , J . S . ( 2 0 1 0 ) . H o s p i t a l i t y s e r v i c e s : F o o d & l o d g i n g . Ti n l e y P a r k , I L : G o o d h e a r t - W i l l c o x C o m p a n y.
 L i t t r e l l , J . J . , L o r e n z , J . H . & S m i t h , H . T. ( 2 0 0 9 ) . F r o m s c h o o l t o w o r k . Ti n l e y P a r k , I L : G o o d h e a r t - W i l l c o x .
Videos:
 How to Avoid Writing an Awful Cover Letter
Your cover letter is the first contact that a potential employer has with you. To make a great impression, there are several cover letter
mistakes that you should avoid if you'd like to hear the words "you're hired."
http://www.howcast.com/videos/432521-How-to-Avoid-Writing-an-Awful-Cover-Letter#
 How to Write an Error-Free Résumé
Your résumé is often your first impression on a potential employer. With some careful planning you can make sure it’s a good one.
http://www.howcast.com/videos/307328-How-to-Write-an-ErrorFree-Resume#
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Copyright © Texas Education Agency, 2014. All rights reserved.
REFERENCES AND RESOURCES
Websites:
 Careers in Hotel Management
W hat career do you see in your future? W hat education do you need for this career? How much money will you make? W hat
skills will you need? In this lesson you will explore the answers to these questions as well as additional information
r e g a r d i n g H o t e l M a n a g e m e n t . L e t ’s g e t s t a r t e d !
http://cte.sfasu.edu/lesson -plans/careers-in-hotel-management/
 O*Net Online
Career Clusters contain occupations in the same field of work that require similar skills. Students, parents, and educators
can use Career Clusters to help focus education plans towards obtaining the necessary knowledge, competencies, and
t r a i n i n g f o r s u c c e s s i n a p a r t i c u l a r c a r e e r p a t h w a y.
h t t p : / / w w w. o n e t o n l i n e . o r g / f i n d / c a r e e r ? c = 9 & g = G o
 Seven No-brainers for Job Interviews
A j o b i n t e r v i e w c a n b e i n t i m i d a t i n g , a n d y o u o n l y h a v e a s h o r t a m o u n t o f t i m e t o m a k e a g o o d i m p r e s s i o n o n t h e i n t e r v i e w e r.
There are definitely some tricks to having a good job interview and giving yourself the best chance to be hired.
h t t p : / / w w w. e m i l y p o s t . c o m / g e t t i n g - t h e - j o b / t h e - i n t e r v i e w / 2 1 2 - s e v e n - n o - b r a i n e r s - f o r - j o b - i n t e r v i e w s
 W h a t Ar e t h e B e n e f i t s o f Te e n a g e r s H a v i n g J o b s ?
Even though balancing work and school can be a challenge, working at places such as grocery stores, restaurants and movie
theaters can help teens become more mature individuals. Many teens become more responsible at home and school because
of the values that they learn at their jobs. They will likely be more prepared for college, too, where they may have to balan ce
work, school and activities.
h t t p : / / w w w. e h o w. c o m / a b o u t _ 5 1 0 3 9 1 4 _ b e n e f i t s - t e e n a g e r s - h a v i n g - j o b s . h t m l
Yo u Tu b e ™ :
 T E D - E d Ta l k : P u t t h o s e s m a r t p h o n e s a w a y : G r e a t t i p s f o r m a k i n g y o u r j o b i n t e r v i e w c o u n t – An n a P o s t
T h e p r i m a r y e v e n t o f t h e j o b s e a r c h i s t h e i n t e r v i e w. T h i s i s y o u r c h a n c e t o a p p l y y o u r g o o d m a n n e r s a n d c o n n e c t w i t h a
p o t e n t i a l f u t u r e e m p l o y e r, p r e s e n t i n g y o u r s e l f a s t h e m o s t q u a l i f i e d p e r s o n f o r t h e j o b . T h e m o r e p r e p a r e d y o u a r e t o s p e a k
eloquently about your life - your experiences, challenges and successes - the more likely you are prove yourself worthy of
taking on the tasks within a workplace.
http://youtu.be/NKBlWanXzGE
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Copyright © Texas Education Agency, 2014. All rights reserved.